“i ordered the glass handbag vase for a friends birthday but when it arrived extremally well packed when i saw it i absolutely loved it so have kept it for myself and it looks fab in my lounge window sill...”
“I use these jars to keep tea bags in, and they live in a cupboard rather than on the worktops. They fit neatly side by side in a small space. They are unfussy, simple and seem to be good quality. I have deducted one star because the glass is quite thin.”
“Product is as described delivery was prompt and on price comparison for the same product on different sites. They were the cheapest the best part about these bottles which I told a lot of people I've realised is they look good but the lids are really easy for my dad who has arthritis in his hands he is still independent enough to lift the lid of the bottle without any special aid and make us coffee, and that is the most important thing. It allows us all to be the same.”
“I ordered 15 cake plates and matching high ball glasses. The packaging was amazing. I could have thrown the box and nothing would have broken!! Have ordered the handbag vase in the past and the gold edged bowls. Super fast delivery. I love everything! Can't stop ordering!”
“Itens purchased were excellent. I have been shopping from here very long time. Unfortunately last experience was not good. I got intouch with customer services to explain some items received were damaged. They were very quick to send replacement whilst explaing to the advisor how many items were damaged i found the attitude of the advisor was not pleasant quite demeaning. Hence 4 stars.”
“I bought 2 of the embossed tea/coffee cup. The arrived promptly & I love them. I had been looking at them online for a few weeks. I the decided to get them & I’m so happy I did. Might go back & get more.”
“Recieved an item which looked like it had been used before (or badly manufactured), I was first asked to return the item at my cost however eventually got Eden & Willow to pay for the return. Recieved a refund however the original delivery charge was deducted which is very poor considering the item was not perfect
Update - Eden & Willow have now fully refunded the charges .. thank you”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We have now issued a refund for your delivery charges too.
Please let us know if you need help with anything else.
Best Regards
Eden & Willow Customer Service
