“First time user and not the last. A birthday gift for my bestie who loves handbags, vases and flowers!! I can't wait to give it to her with a lovely bunch of flowers.”
“Eden & Willow are very good and the products that we ordered were excellent and despatched promptly.
The one issue that we had was with their chosen delivery company - Evri.
They emailed to say that they would deliver on a specific date and then emailed again on that date to say that they wouldn't be delivering. There was no explanation.
They did deliver the product the next day. The packaging was very badly torn and looked as if it had been used for a kick around in one of the depots that Evri use. This despite the FRAGILE sticker that was clearly visible on the parcel. My suspicion is that the original delivery was delayed as the driver decided that he could not deliver the parcel in that condition and took it back to the depot to apply some additional stcking tape. Interestingly enough the photograph that he took the next day to demonstrate that the delivery had taken place positioned the parcel in such a manner that the damage was not visible. You may recall that Evri used to be called Hermes and that there was footage circulating showing how little regard their staff had for the parcels that they were supposed to deliver in good condition. My advice to Eden & Willow would be yo use Royal Mail who I find are a much better option and that cheapest is not always best if the goods are broken and have to be returned.”
“We were so pleased with our recent order. The spice jars are so pretty and a nice size. Perfect for our kitchen. Well presented and the order came fast. A great brand.”
“Ordered the glass handbag vase for a birthday present. It arrived promptly and I very much like the style. Unfortunately it arrived with 2 cracks in it and I am now struggling to understand how to return it”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
