“Eded and Willow are okbut the delivery hasn't come through from Evri. We had email stating delivery date and time but no show as yet, that was three days ago. So really can't give a positive review until my order has been delivered.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“Hi I’m sorry to write that one of my boxes were faulty. They were slanted and. I have had to put books inside to weight in down.
I needed it to complete a ladder shelf that I wanted to be finished by Mother’s Day, hence why I haven’t returned.
I will keep it but I am a little disappointed that it wasn’t quality assured before it was packed to me.
Also the box was open on delivery & delivery man had to make two visits as I requested him to leave by front door but due to bad weather & box being open product may have got damaged, so he kept it safe & returned at the end of his shift.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“I have ordered the 6 jars with the steel lid one comes with wooden lid a two lids fitting wasn’t good and the two small size are very small
I may have to order two jars for bigger than bigger sizes”
Hi Ruby,
I am truly sorry to read about the negative experience you have had with your recent order, and I apologize for any inconvenience this may have caused you. We strive to provide the best possible service, and it is concerning to hear that we fell short in this instance.
To assist you further and resolve this issue to your satisfaction, I kindly ask if you could reply to our email dated 14 March. This will allow us to address your concerns more effectively and ensure that we can provide a solution that meets your needs.
Thank you for your patience and understanding. We are eager to resolve this matter promptly and to your satisfaction.
Kind Regards,
Eden & Willow Customer Service
“Two stars seems a bit mean as the person who received the gift loved it. However, it was sent to me and not to the person who I assumed I had said it was going to. I check these things over and over. I also wondered how they managed to get the sale through if they used the other person's address as card details? I did complain, had to resend when it arrived at my door and even though I asked for postage back I heard nothing. This might just have been a hic up but I won't use again as I can do without the hassle and certainly without a company who don't wish to keep their customers happy. P.S. My name is not the name you have below (that's the person I sent it to) so I am posting anonymously.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“The delivery time was great and a good price but one glass came smashed and a couple others chipped. Also the glasses are all the same are not the right size as advertised. I have contacted customer service with no response.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“Not what I expected, the gold is poorly attached and is already peeling off. I bought a similar style a few years ago and wanted to try these, glad I didn’t buy more as these are 2.25x the weight of my original ones. Not a comfortable glass weight to handle”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“The set of bowls I ordered were lovely, but one of them was chipped and broken! Making them useless as a gift, they dealt with this amazingly and dispatched a whole new set!
Great customer service. Thankyou, 😀”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you.
I can see that we have arranged for replacement products to be sent to you and they are on the way :)
However, if you need help with anything else, please do let us know
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“Lovely pretty patterns, but not great for small children. My children had them less than a couple of hours. My daughter accidentally dropped it on the floor when putting her dish on the side amd it broke immediately.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“Bamboo products were delivered with bits of wood coming off the spoons, lids and stand.Need to sand the spoons down in order to use otherwise splinters in the spice jars which is not safe at all! Not worth the money I paid. Quite underwhelmed.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“The majority of the my items arrived and I was happy. One of them had a damaged lid and the glass that was partially split/had an imperfection. I’ve emailed the firm three times and haven’t had a reply yet... nearly a week later. After care is poor.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
I am sorry we haven't received any emails from you, can you please send an email to sales@edenandwillow.com
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“super happy with the jars but some of them had chips at the top and the lazy suzan isnt of best quality as the spinning mechanism is wobbly and i have another that i ordered from amazon and it isnt wobbly its very sturdy. good service overall just let down a little by the actual products”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
