Eden and Willow Reviews

4.87 Rating 934 Reviews
97 %
of reviewers recommend Eden and Willow
The majority of the my items arrived and I was happy. One of them had a damaged lid and the glass that was partially split/had an imperfection. I’ve emailed the firm three times and haven’t had a reply yet... nearly a week later. After care is poor.
Posted 1 week ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. I am sorry we haven't received any emails from you, can you please send an email to sales@edenandwillow.com We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 1 week ago
Lovely sugar jars, although three have arrived smashed and still waiting to hear about replacements
Posted 2 months ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 2 months ago
super happy with the jars but some of them had chips at the top and the lazy suzan isnt of best quality as the spinning mechanism is wobbly and i have another that i ordered from amazon and it isnt wobbly its very sturdy. good service overall just let down a little by the actual products
Posted 3 months ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 3 months ago
Hermes has not sent my package. They said they tried to deliver it on Monday but I never received it and cannot get ahold of them.
Posted 5 months ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 5 months ago
Ordered 30 candles of 3 different types. 2 are fine but the third type are useless, they initially light but extinguish after a very short time. Tried 3 of them, result the same and 90%+ of the candle ends up in the bin. A candle that doesn’t burn is not fit for purpose
Posted 6 months ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 6 months ago
The service was quick
Posted 7 months ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 7 months ago
Eden and Willow is rated 4.87 based on 934 reviews