“Excellent post sales customer service. The item delivered unfortunately was broken (likely courier damaged) and there was no quibble replacing item, with prompt redelivery”
“The jars were great and as expected but I have never received the scoops which were missing from the order and have still not arrived nearly three weeks after my original order in spite of being told they were being sent out.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“I felt like these glasses were reasonably priced , quick delivery and are very nice quality. The only thing that could improve is having an indication on the glasses or even the packaging they come in wether they are dishwasher safe or not . Which I have no idea if they are .”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“The bathroom storage box I ordered is nice and it was described accurately. But any company that uses Evri as its delivery partner will not get my recommendation. Evri is a shambles - unreliable and uncommunicative.”
“Good price and love my new glasses. Sent quickly. Will definitely use again. However the courier left my parcel not only in my recycling tub out the front of my home where the public walk by despite the notice on our door clearly saying back porch.”
“The tray was well made and looks lovely really pleased with it.My reason for a 4 star was it arrived in a half battered box my guessing it wasn't packaged like that.The tray was protected so no damage.Would I buy from this site again absolutely I would yes Thankyou 🤗😁👍”
“The products that arrived in one piece were lovely. Two large glass jars with bamboo lids and some pizza boards and cutters
The three smashed jars that also arrived weren't great, but these things do happen.
However after contacting them they did offer me replacements items without having to return the damaged goods which was very helpful.”
Dear Customer,
Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“I love the jars I bought. I by mistake selected some that were too big so I returned them. My only small gripe which is why I scored 4 instead of 5 was I did struggle to see the returns process on the web site. Basically you just post them back, I included my delivery slip. Once I returned them my refund was processed promptly and I am about to buy some more of the smaller ones.”
“I am so happy with the products I received from Eden and Willow, even despite there being a damage upon arrival they assisted me and ensured I would get a replacement sent only two days after raising the issue!”
