“The service was really good, however the product is not. The four stacks are wobbly and do not sit on top of one another, three are good but when you stack the forth it wobbles.”
Posted 1 month ago
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“Order process was easy, I was kept well informed on delivery and the items arrived quickly! Items arrived in good condition mostly, however one of the jars has a chip in the bamboo lid and one had a small chip of glass inside!, but it wasn't from the item strangely. I am happy overall and can overlook these small faults in a couple of the items. The products are just what I wanted for my storage needs and cupboard organisation.”
“Happy with service from Eden and Willow. I purchased Glass storage jars with spoon and bamboo lid are good quality, easy to use and clean.
Packaged well and delivery was quick.”
“Ordered some kitchen bits, and one came damaged but the customer service was great in both replying and replacing as very fast service. Would 100% use and recommend!”
“Faultless customer service. Sadly the item wasn’t up to the standard I was hoping for but Eden & Willow tried to accommodate for the quality of the item. I wouldn’t recommend the product if being used for display but I would recommend Eden & Willow as a company”
“I love my glass jars with the bamboo lids, they’re fab! The only thing I wasn’t too happy about was that I thought I was ordering from a small business, and then started getting tracking texts and emails from Amazon about my Eden & Willow package? I don’t like buying from Amazon, so thought this was a bit dodgy. The product is great though.”
Posted 5 months ago
Dear Customer,
Thank you for your feedback.
I just wanted to let you know that we only use Amazon couriers for shipping. Your order has been handled by our small Eden & Willow team.
Please do not hesitate to contact us if you have any further questions.
Best Regards
Eden & Willow Customer Service
“I bought 13 jars from Eden and Willow. They arrived very well packaged and protected. While most of them were beautiful, one of them had a crack down the middle, and another had a strange warped rim edge. However this didn’t stop the lid from shutting properly so not a big problem.”
Posted 5 months ago
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
