“I ordered various items for my kitchen. I knew at the price point it wouldn’t be the best quality. Everything turned up well packaged. I would absolutely order from here again as I think it’s fantastic value and you can get some really interesting / quirky items.”
“The package arrived with no paperwork - Invoice or delivery note and no lable saying it was form Eden and Willow. it looks like it came direct form China.
Is it your package?”
Hi Sandi,
Thank you for taking the time to leave a review, and I’m really sorry for the confusion caused. The missing invoice and delivery note were due to a human error on our side. We sincerely apologise for that.
I’d also like to reassure you that our team is fully UK-based and all orders are dispatched from our UK warehouse.
We appreciate you bringing this to our attention, and we’ll be reviewing our processes to ensure this doesn’t happen again. If you need a copy of your invoice or have any other questions, please feel free to get in touch.
Thank you again for your understanding.
Best Regards
Eden & Willow Customer Service
“The company offer a good choice of selected items, it makes me think they are exclusive in the choices which is a good thing. The glasses we bought are very nice, a good weight. The only thing, and this may not have changed my mind, is that they are not a single piece of glass, there are what seems to be, joins in several places. However at the price, they are definately worth every penny. I'd like the shorter versions too the kids drinking 450ml a time is a lot of fluid.”
“I really like the size of this product. My only problem with it was that one of the jars arrived broken. I 'll need a replacement to complete the set.”
Hi Donna,
Thank you for your feedback.
We are sorry for the inconvenience caused to you, and we will be glad to help you.
We can surely send you a replacement jar. Please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“My glasses arrived in less than 24 hours, were just what I had hoped they would be - and were such great value!
I'm really impressed and will definitely shop with E&W again.”
“Purchases a glass jug which was cracked on arrival. Informed customer service and after sending them a picture of damage the jug was replaced. No fuss just a quick solution . Thank you very much”
