“I really like the size of this product. My only problem with it was that one of the jars arrived broken. I 'll need a replacement to complete the set.”
Hi Donna,
Thank you for your feedback.
We are sorry for the inconvenience caused to you, and we will be glad to help you.
We can surely send you a replacement jar. Please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“Glass feels fragile and thin and the lids dont fit properly cant comment on how well they store herbs etc as iv only had them in there for almost a week”
“Nice vessels. Spoons on the side are absolutely tiny, smaller than a teaspoon so are there just for aesthetics.
Jars are not as big as I expected and I did measure the sizes.”
“Some of the products are great but not all of the glass jars have a air tight lid. I sent videos to show them and they said theres no issue when there clearly is. End result was to return them at my own cost which they know i wouldn't do as it would put me out of pocket. A simple solution would be to send replacement lids (for some not all) but did not offer.”
“I loved the handbag vase and it makes a great present. Just one comment - there was a splinter of loose glass in the base of the vase on receipt . It did not seem to have come from my vase but perhaps had come from the factory. Also the box it was delivered in was very crushed.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“Ordered the glass handbag vase for a birthday present. It arrived promptly and I very much like the style. Unfortunately it arrived with 2 cracks in it and I am now struggling to understand how to return it”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“Glass mugs are beautiful. Serving dishes with gold edging are lovely but a lot of the gold edging has rubbed off in places which isn’t great. Thought about returning but it would cost a fortune so decided not to and will try to diy fix them”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“Rubber seal slips out when closing lid. Also you have
to make sure you press lid down properly otherwise you can leave little gaps that are big enough for biscuit beetles to get in. Since I have a biscuit beetle infestation that is being treated, these jars are not suitable as the bugs need only the smallest gap to get into a jar. Hence 2 stars.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“3 out the 4 glass cappuchino cups I purchased were damaged on arrival. The quality of these glasses was extreemly poor. I would class them as unfit for purpose.
Eden & Willow offered a full refund no questions asked. For that reason I have rated 3 stars.
I haven't used this site before, so can't comment on the quality of other products. The service I received was good, but I question the quality of the products they sell.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
