“Product was not what I wanted, far too wide. Returns Policy is poor, as I wasn’t aware you have to pay for returns yourself as I may have not ordered if I knew I would have to pay for returning the cups. Wouldn’t order again.”
“Dreadful, 2 damaged items with a refund refused. I was offered 20% back. I then sent them their own T&C's & they then offered a postage label to return for a refund,which I still waiting for. I'd say Do not buy.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“Nothing wrong with Eden and Willow, but been let down with delivery company.
They came to drop of baskets when the company was closed for the weekend.
Resent them out again, but this time courier could NOT find us.
Still waiting for our goods 14/11/2024 ?”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“I initially bought 4 300ml double walled glass cups, which were fine. I then purchased a further 7 cups. 3 of these had holes in the bottom and I requested replacements. Received replacements today and one of these had the same fault. Very disappointed and given my compaint I would have expected them to have been checked before being dispatched.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“I have ordered 3 olive oil and vinagar cruet however 1 came with a strach i asked for exchage or refund i was refused with an excuse they can come with these marks however when i read the refund policy it does state i can return within 30 days. I will also write a review on trust pilot.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“I haven’t received my order yet. Order placed on 02/06. Delivery was scheduled for 06/06, no updates received from the courier service, had to reach out to them to be told that the parcel was damaged beyond repair and it was my responsibility to sort it out with sender. No response from sender until 2 days ago. They said they will arrange a replacement order to deliver it next day, and no news on the order as well as the delivery yet. This was my first purchase from Eden & Willow, expected a decent product and customer service, but really disappointed. How can a seller not even think about placing a fragile sticker on a parcel that is full of glass items, and the response time is something they need to work on. I would like to review the product honestly, but I haven’t received the parcel.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
Your replacement parcel has already been sent out. But, please contact us if we can assist you further with this matter.
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
Posted 1 year ago
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“Ordered 2 glass jars with bamboo lids. The courier left the package outside my front door rather than ring the bell for obvious reasons. As soon as I picked up the box I could hear the rattling glass inside - both turned up smashed to bits! When I opened the box I could see that the packaging was insufficient to protect items described as fragile and that was to travel on the inside of a courier's van.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
All measurements are shown in the product images, If you believe they are incorrect, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you.
We haven't received any emails from you.
Please can you kindly send an email to us and one of our colleagues will get back to you ASAP.
Best Regards
Eden & Willow Customer Service
