Login
Start Free Trial Are you a business?? Click Here
Are you a business?
Terms & Conditions
User Privacy Policy
Business User Privacy Policy
Data Protection
Data Request

Eden and Willow Reviews

4.8 Rating 2,539 Reviews
96 %
of reviewers recommend Eden and Willow
Company Reviews Product Reviews
1,886
 Metrics
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Lynne Benson
Verified Buyer
“Cheap nasty looking cups very wobble they do not sit well on surfaces”
Helpful Report
Posted 1 month ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 1 month ago
Joanne Walker
Verified Buyer
“Still havnt received order apparently with delivery driver but no sign disappointed! Asking for a review but not parcel”
Helpful Report
Posted 2 months ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 2 months ago
Saima Vadaria
Verified Buyer
“I'm try to get hold of someone. I have a safety issue and no contact back.”
Helpful Report
Posted 3 months ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 3 months ago
Hushnara Begum
Verified Buyer
“Very bad quality. I washed the lid with a sponge and now it has all these starches!! I would like and new lid replaced. Thank you Hushnara”
Helpful Report
Posted 4 months ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 4 months ago
Sara Rye
Verified Buyer
“I haven’t received it yet and no news on when would I .”
Helpful Report
Posted 5 months ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 5 months ago
Anonymous
Verified Buyer
“Ordered 2 glass jars with bamboo lids. The courier left the package outside my front door rather than ring the bell for obvious reasons. As soon as I picked up the box I could hear the rattling glass inside - both turned up smashed to bits! When I opened the box I could see that the packaging was insufficient to protect items described as fragile and that was to travel on the inside of a courier's van.”
Helpful Report
Posted 6 months ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 6 months ago
Jan Herring
Verified Buyer
“Glasses were very small”
Helpful Report
Posted 7 months ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 7 months ago
Vimal Jaypal
Verified Buyer
“Terrible the advertise the wrong product with the wrong x. Please check double check triple check before you buy anything from this company”
Helpful Report
Posted 7 months ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. All measurements are shown in the product images, If you believe they are incorrect, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 7 months ago
Jude Bissett
Verified Buyer
“Have left a message about a return I need to do but no response as yet so still reserving judgement”
Helpful Report
Posted 8 months ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We haven't received any emails from you. Please can you kindly send an email to us and one of our colleagues will get back to you ASAP. Best Regards Eden & Willow Customer Service
Posted 8 months ago
Lucy Shepherd
Verified Buyer
“I never received the large storage rice container I paid for at the beginning of May. It was not shipped to Amazon and therefore they cancelled the order. I have not received a refund or had any other contact with Eden and Willow - very, very disappointed.”
Helpful Report
Posted 10 months ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 10 months ago
Jay
Verified Buyer
“Very sad to say the handle clip has broken off on one of the storage pots already (after using for less than a week)”
Helpful Report
Posted 1 year ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 1 year ago
Louise May
Verified Buyer
“All my jars arrived smashed and broken”
Helpful Report
Posted 1 year ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 1 year ago
Bradley Holland
Verified Buyer
“We still haven’t received the order”
Helpful Report
Posted 1 year ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow
Posted 1 year ago
Maria Drinkwater
Verified Buyer
“I have been trying to contact this company to return a item which isn’t suitable I haven’t had any reply in over a week”
Helpful Report
Posted 1 year ago
Dear Maria, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 1 year ago
Cherry Blackmore
Verified Buyer
“I do not know why you use Evri which used to be Hermes which had an inefficient reputation. I’m bitterly disappointed. The product for which I paid has never reached me although it has been paid for . I’ve been tracking it daily and it’s now been returned to sender without any effort being made to deliver it to my address. There is always someone at home.”
Helpful Report
Posted 1 year ago
Dear Customer, Thank you for your feedback. We are sorry to hear that you have now received your order yet. I have now escalated this issue and we will send your order again using another courier. I hope this has now helped resolve your concern but please let us know if you need help with anything else. Best Regards Eden & Willow Customer Service
Posted 1 year ago
Josie
Verified Buyer
“Order was sent to the wrong address, so they cancelled my order and refunded me instead of resending to the correct address. Disappointed”
Helpful Report
Posted 1 year ago
Hi Josie, Thank you for taking the time to leave a review. I am really sorry to hear that you are not satisfied with our service. When we receive returned parcels, our team issues refunds immediately, because we are unable to distinguish if the parcel was returned by the customer or it was due to an error by the courier. I hope this makes sense and I understand your frustration. We do not want to leave you unsatisfied, so please kindly get in touch with us if there is anything we can do to help. Best Regards Eden & Willow Customer Service
Posted 1 year ago
Anonymous
Verified Buyer
“One item was of very poor quality. I was so gutted.”
Helpful Report
Posted 2 years ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 2 years ago
Amy Thompson
Verified Buyer
“I have not received my order”
Helpful Report
Posted 2 years ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 2 years ago
Steven Cobert
Verified Buyer
“Prompt delivery BUT box was too small for the contents and so the packaging of the chocolate grater had been folded in half to get it in the box! Not good - especially as this is a Christmas present.”
Helpful Report
Posted 2 years ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 2 years ago
Miss Nana
Verified Buyer
“Order came all broken.”
Helpful Report
Posted 2 years ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 2 years ago
Eden and Willow is rated 4.8 based on 2,539 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request