Eden and Willow Reviews

4.87 Rating 992 Reviews
97 %
of reviewers recommend Eden and Willow
I’m not happy at all. I’ve spent a lot of money with this company and I’ve received damaged items or sent items without lids. Now what am I supposed to do with jars without lids. They said they would replace it and they have replaced some items of the items but the amount of times I’ve had to email them. It’s difficult as their telephone doesn’t work. How do I contact them and explain over the phone. They finish at 4pm. So each time they send the replacement item they don’t send all of them. The person who checks the items needs to check each and every item as I’m not getting all my replacement items it’s a nightmare.
Posted 1 month ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 1 month ago
Very unhappy with the glass of the jars as it is uneven and is very thin.
Posted 3 months ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 2 months ago
I received one of them broken :(
Posted 4 months ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 4 months ago
Returns policy is awful - they do not offer free returns. The items bought were not suitable. I emailed to ask how to return and they provided me with an address to ship my items back. My order total was £30 and shipment of the return was £20! I went on to their website after shipping, to then see they offer a collection service for £8 however that was never offered to me and as an excuse told it was only a service that has 'recently been added.' No good will gesture given for their mistake, really appalled with their service.
Posted 4 months ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 4 months ago
Great products, just absolutely appalling delivery service. My box was dumped the opposite side of the road to my road gate and left until my partner saw it the next day. The box was soaked through from the rain. Luckily nothing was damaged or run over, or stolen!
Posted 4 months ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 4 months ago
I have not yet received my parcel
Posted 6 months ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 6 months ago
It looked great online but when I received it, it looked really cheap. The glass is really thin and flimsy feeling, im worried it will smash when i put it down on the counter one day. The little rubber end doesnt stay on and always falls off. I felt that it was too much hassle to return it at this rate
Posted 6 months ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 6 months ago
Delivery postage was outrageous
Posted 10 months ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 10 months ago
Eden and Willow is rated 4.87 based on 992 reviews