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Doxzoo Online Printing Reviews

4.7 Rating 6,449 Reviews

94 %

of reviewers recommend Doxzoo Online Printing

Company Reviews

4.7

Based on 6,449 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Doxzoo Online Printing:

Bring documents to life with Doxzoo - your online document printing service. We can print, bind & deliver your documents in as little as 1 day. Happy printing!

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Doxzoo Online Printing 5 star review on 4th March 2023

Doxzoo Online Printing 5 star review on 24th February 2023

Doxzoo Online Printing 5 star review on 24th February 2023

Doxzoo Online Printing 5 star review on 23rd February 2023

Doxzoo Online Printing 5 star review on 31st January 2023

Doxzoo Online Printing 5 star review on 21st January 2023

Doxzoo Online Printing 5 star review on 16th January 2023

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like the quality of paper but there were quite a few pages where the ink had imprinted on the next pages, as if they’ve been laid on top of each other when they weren’t fully dry. It wasn’t on the majority of the pages but shouldn’t be on any of them.”

Posted 1 year ago

Hello and sorry to hear that you have some issues with a few of your prints. We dont appear to have heard from you about this and would be happy to reprint those items affected. Just get in touch by Livechat and we will sort straight away

Posted 1 year ago

“Quality of the product is brilliant. I ordered a few certificates for printing,.which I needed for my son's birthday party. I gave a three stars because I ordered a one week before a party and unfortunately, it arrived day after.”

Posted 1 year ago

Hello and sorry to hear that your order arrived late. I can see that your order left us on the 30th November with your selected method of shipment as royal mail 1st class post. As mentioned at checkout there have been delays to royal mail deliveries due to the recent strikes. Very sorry for the inconvenience caused. We do offer courier services which may be a better alternative during royal mail strike days.

Posted 1 year ago

“I've been using DoxZoo since 2019 for one of my small businesses and freelance design work. I've always been happy with my orders minus a couple which have had alignment problems, but Doxzoo has always been quick to fix. I recently placed an order for tracked 24, I received an email saying there was a technical issue and the order would be dispatched asap. Which is fine, these things happen. The order came 1 week late, mostly damaged, unaligned and in the wrong finish. Reached out via live chat (which took over an hour) and they were happy to fix (great). 4 days later no sign of the re-print, reached out again to be told another technical issue. So coming up on nearly 2 weeks since my order was placed and I'm still waiting. So frustrating as the print quality is great but I'm now nervous to place large orders as I don't have the time or patience to go through 100 plus every cards every time I order to make sure it is correct. That's the full point in having someone within the business to sign off on orders. Now on the lookout for another supplier as I'm beyond annoyed.”

Posted 1 year ago

Hi Savannah, Thank you for your review. We do very much apologise for the issues you have received. We are looking into the technical problems with our production team for the delayed dispatch as well investigating the lateness of your reprint. The reprint has now re-dispatched and should be with you very soon if not already. Unfortunately Royal Mail have been striking recently and as a result their service is a lot slower and is running with delays. We do have notices about this on site and so always recommend using DPD for deliveries that are urgent. In light of this, we once again apologise and if you have any further concerns then please contact us via live chat. Best wishes, Doxzoo Team

Posted 1 year ago

“I had used Doxzoo a year or so ago---went well. Recently I had two orders with you. The second one was fine. The first, however, was a bit of a disaster. It was 'American dream'. I am sure that it was mainly my fault. I had not used you for a long time and got several things badly wrong. I left [Type text[ along the bottom of each page, thinking you would naturally get rid of this, but there it is, obviously spoiling the product. Also I could not get right the order of the first pages----to achieve a suitable cover then blank, to have half-title on correct page, to have title-page on the right, etc, etc, I got wrong. My fault no doubt, but I think the way you give instructions on this could be clearer----to move the document by a page would be useful at the beginning, for example. However, where I got these things right as I did with Burns note it was all fine. My fault, perhaps, but it was possible for me to make these mistakes which was disappointing. All the best, Tom Hunter”

Posted 1 year ago

“I suppose that balanced reviews are important - this is positive, but I had some issues. I ordered two copies of a paperback book. They arrived in good time and I was kept informed of progress. They were packaged well and clearly Doxzoo has high standards. Unfortunately the corner of one book was damaged (unsure how within the good packaging), but worse, both books' spines were not glued correctly. This meant that the pages were coming apart at the bottom. However, after a quick chat via the website, the order has been redone, with apologies. I am sure this is unusual for Doxzoo and I have no hesitation in using them again. What's clear is that they have excellent customer service.”

Posted 1 year ago

“I have been printing my photo diaries with DOXZOO for 5 years now (all using the same computer and software). Some years, the photos are beautifully printed, in others the photos are all too dark. Last year was good, this year they are too dark, so I am not as pleased as previously.”

Posted 2 years ago

“Product ok. customer service on live chat good. Royal mail not recommended it's 3rd class.”

Posted 2 years ago

Hi Antony, Thanks for the message. Unfortunately as advised on the website, Royal Mail 1st class delivery is an estiamted non-trackable service and isn't guaranateed next day. If your order is urgent, DPD should be selected. Best wishes, The Doxzoo Team

Posted 2 years ago

“Order arrived with wavy pages as thought it had been wet. Spoke to someone on the online chat who said this was normal and to weigh it down flat for a few hours. It’s now been 4 days and it’s still wavy. Luckily this was just a test run to assess the quality so it was only 1 copy.”

Posted 2 years ago

Hello, Thank you for the message. Please get back in touch if there are still issues with the printed pages. We will look into this further for you. Best wishes, Doxzoo Team

Posted 2 years ago

“Great printing and very straight forward process, my only complaint would be choosing Tuesday delivery and actual arrival was Wednesday! Don’t rely on dates if on a deadline!”

Posted 3 years ago

Hello and thank you for using Doxzoo and for your review. We did ship your item on time as promised but the royal mail delivery option you chose is only estimated as stated at checkout. We do offer a guaranteed next day courier delivery option at checkout if items are time critical.

Posted 3 years ago

“Front cover looks great but there are what look to be printing blemishes on the back cover which were not shown when I looked at the preview before ordering and they are very noticeable.”

Doxzoo Online Printing 3 star review on 14th March 2021

Posted 3 years ago

Hi Leah, Thank you for your review. We have taken a look at your order and reviewed the artwork supplied and the blemishes do appear to be on the artwork supplied. Happy to help you further if you can get in touch via live chat. Best wishes, Doxzoo Team

Posted 3 years ago

“My B&W printed binder booklet contained 14 extra colour pages not belonging to my order. If this had been sent directly to my client it would have been very embarrassing. I let customer services know in the chat and they asked me to send photographs of it. I went through the extra hassle of doing this, and only got a short reply saying “ okay, not sure what has happened, we will have to investigate further. thank you for bringing this to our attention”. No apology. No offer to try them again with assurances that it was a one-off. It makes me want to try a different company next time.”

Posted 3 years ago

Thank you for your message. We take this very seriously and always investigate fully but is a very rare occurrence. We take great care to ensure customers receive the correct items. Our white label service is specifically designed for customers who ship products directly to customers and these have all Doxzoo labelled inserts removed and extra checks are made as we know everything must be right. We hope to work with you again

Posted 3 years ago

“Very good qulaity. Packaging and delivered a day early as well, When opened the booklet noticed edge was not trimmed at all, creeping up 0.5 cm. It made the whole work /effort amateurish. Contact costomer service via chat and been told it was trimmed but creep is normal in this type of binding. Not very happy but left it there it was a very small order. No time to bother either.”

Doxzoo Online Printing 3 star review on 1st February 2021

Posted 3 years ago

Thank you for your message. We are sorry you are not 100% happy with the items you received. Sometimes with this type of binding there can be some misalignment of the edges but of course if you are still not happy then get in touch and we will aim to put things right

Posted 3 years ago

“Good but sometimes not great, had a few issues in the past with my artwork being off centred (I guess they’re trimmed to size?) rendering them unusable. Also corners have been bent from being sent it softback regular envelopes. Pricing can be odd sometimes too? One A4 sheet makes the postage £1.60 + £5 minimum order, then if I add a single A6 postcard postage shoots up to £4.60 + £5 which makes it extremely expensive for 2 pieces of paper. I wouldn’t use them for regular orders BUT when my order arrives and the images are centred the quality is always good.”

Posted 3 years ago

Hello Ell, Thanks for the review. If you have any issues with your orders then please do not hesitate to contact on live chat. Our customer service team will be happy to help you. Best wishes, Doxzoo team.

Posted 3 years ago

“I ordered 5 A5 to sell 5 prints. 3 of them came damaged. The printed is really good and the paper soft as described but the delivery service is poor. I’ll need to print them again”

Posted 3 years ago

Hello Carmen, We are sorry to hear this, please send us a message on live chat with your order number and photos, we can then look into this for you. Best wishes, Doxzoo Team

Posted 3 years ago

“I haven't received the my order order despite paying for first class post. It was supposed to be received on 29/09 but as the time (02/10 19:00) of writing this review it hasn't arrived.”

Posted 3 years ago

Hello Adekunle, We are sorry to hear that there was a delay in your delivery. Unfortunately Royal Mail 1st class is not a trackable service and is also not guaranteed next day. We do advise that should your order not arrive after 10 working days from dispatch then please let us know.

Posted 3 years ago

“I didn’t get what I expected first time because I found a bit difficult the selection of the products. So first time I’ve got two products without the cover so I had to order them again. I also learned that I don’t have to pay delivery fees (which I did and I had to pay 8£, a bit expensive if I am honest)”

Posted 3 years ago

Thank you for your review and sorry to hear that you found the different product options difficult to understand. We do offer free delivery when print costs are over £25. Please get in touch on live chat if you want us to help further. We will review help articles to try and make this clearer. Thank you for using Doxzoo and hope to see you again

Posted 3 years ago

“It’s good enough, but when it arrived the binding was already coming loose. Still good enough for what I wanted after I corrected the binding. Hopefully it’ll last!”

Doxzoo Online Printing 3 star review on 9th September 2020

Posted 3 years ago

Hello, Thank you for your review. Please contact us on live chat with your order number details, we would like to make this right for you. Best wishes, Doxzoo team.

Posted 3 years ago

“I like using doxzoo. There was some problem with the first few pages of my last proof and I wasn't able to get clarity from doxzoo as to what the problem was as my first proof had been correct in this regard. I was given a refund but was left concerned that my next proof might have the same error. I miss being able to talk to someone on the phone. Order no. DZ086294”

Posted 3 years ago

“Lovely quality printing, sadly my order has arrived damaged in transit. This is due to poor packaging, and no labelling to say its fragile. Doxzoo have then reprinted the job for free after I’ve supplied photos of the damage. Despite ordering a print job with holes punched, the job has arrived without the holes, which is a shame. In summary the printing quality is beautiful, but damaged in transit, and no holes punched.”

Doxzoo Online Printing 3 star review on 31st May 2020

Posted 3 years ago

Hello Tsia, We are sorry to hear this. Please contact us on live chat, we would like to make this right for you. Best wishes, Doxzoo team

Posted 3 years ago

“Ordered 2 prints and they came with the opposite covers , the covers was on the wrong prints so they was printed incorrectly”

Posted 4 years ago

Hi Joshua, We are sorry to hear your order was not as expected. Please contact us on live chat with your order details and photos of the books, we can then take a look into this for you. Best wishes, Doxzoo team.

Posted 4 years ago

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Doxzoo Online Printing is rated 4.7 based on 6,449 reviews