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Doxzoo Online Printing Reviews

4.7 Rating 6,449 Reviews

94 %

of reviewers recommend Doxzoo Online Printing

Company Reviews

4.7

Based on 6,449 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Doxzoo Online Printing:

Bring documents to life with Doxzoo - your online document printing service. We can print, bind & deliver your documents in as little as 1 day. Happy printing!

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Doxzoo Online Printing 5 star review on 4th March 2023

Doxzoo Online Printing 5 star review on 24th February 2023

Doxzoo Online Printing 5 star review on 24th February 2023

Doxzoo Online Printing 5 star review on 23rd February 2023

Doxzoo Online Printing 5 star review on 31st January 2023

Doxzoo Online Printing 5 star review on 21st January 2023

Doxzoo Online Printing 5 star review on 16th January 2023

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There is no 'LIVE CHAT' button on this site, 2 of the products I ordered are not to my satisfaction. Doxzoo has done them for me before, so I know that this job is not the best.”

Posted 6 months ago

Hi John, Live chat is available on site at all time, if we are closed you are still able to leave us a message. If it is not showing for you then it could be a browser related issue. I can see now that you have messaged our customer service team and they are dealing with your query now. Thanks, Doxzoo Team

Posted 6 months ago

“Great software to order your printing. Great quality printing. But dreadful customer service and once it’s printed they simply don’t care if you receive it or not. There is plenty of completion that do care.”

Posted 8 months ago

Hi Barry, Thank you for your review. We can see from the tracking provided by DPD that we dispatched the order on time on Wednesday. A delivery attempt was made by DPD yesterday afternoon however there was no one home to accept the delivery. We did send you a dispatch email with the tracking info on for you to liaise with DPD with regards to time slots etc. The delivery tracking then shows that collection at a pick up shop was selected. DPD have now delivered to this local collection point for you to collect. As we advised yesterday, once DPD have re-labelled the order to be delivered at a collection point, we do not have the ability to arrange for them to re-attempt again to your address. The only option we have is for them to return it back to us, which would delay your parcel even further. We do apologise however once it has left us and is with DPD we do have very little control of the delivery times etc. Best wishes, Doxzoo team

Posted 8 months ago

“Poor customer service. Gave incorrect instructions for printing then did not own their mistake, blamed me and denied any sort of compensation. I needed to print an A5 booklet made of half folded A4 sheets. After reading all Doxzoo articles about setting up the booket file, I was still unsure about wether I had to choose A4 or A5, so asked them in the live chat. I made pretty clear the end-product needed to be A5 and was told to select the A4 size for that, so I went ahead, followed their instructions and then received an A4 size booklet made of A3 sheets. When I complained, I was told that there was no fault on their end because, in a conversation about "How to setup artwork for a half folded booklet?", I could have been talking about printing lose sheets to then fold them myself at home... Very condescending and disrespectful.”

Posted 11 months ago

Hi Carla, Thanks for the review. We have taken a look at the correspondence we have had with yourself earlier today and note that we offered you print credit for the total amount for you to go ahead and re-order with corrected specification. We are sorry for the miscommunication there was previously however our customer service team responded to the question referring to "half fold" which we took to believe you were ordering a folded sheet, in which case the advice given was correct. However as you were ordering a booklet, a different specification should have been selected. We recognised that there was a miscommunication and offered the print credit for you to re-order. If you have any further questions then please do not hesitate to contact us. Best wishes, Doxzoo team

Posted 11 months ago

“Everything arrived damaged , soaking wet from the rain and huge misprinting error that is being blamed on me despite the face their document previewer is literally incorrect. In the docu previewer on drafts (ordered 4 to straighten out any issues) I added one blank page to the end of colouring books which everything being double sided equated to a blank page and the back cover inside and back to be white. So you’d think I’d added 4 not one… so I understood that the back cover was an automatic thing clearly since I only added one page. With this information in mind, I removed the blank page thinking it would still have a back cover. The document previewer even said page not cover. I have sent them all evidence of this and also 111 copies arrived in cardboard boxes soaking wet chucked about by the delivery company. Refusing to refund me and offered to reprint me the same MISPRINTED documents… false contact information and phone number provided on their boxes too. Will be contacting my bank for a chargeback and taking business else where. Guys don’t support this company. They have no phone number and I suspect they are actually overseas. Point blank refusing to give me my money back despite everything. 111 copies of booklets with 32 pages (only colour is the front cover) .. for £150 to arrive in such a state I am within my rights to have a full refund after everything they have done. I will be taking this as far as I can take it. Their responses aren’t making any sense and I’m not sure what to do. This is having a serious effect on my mental health and their customer service is the worst I have ever experienced from a company that’s supposedly within the Uk. I’m having to file a charge back through my bank”

Posted 11 months ago

Hi Tony/Lara, Thank you for your review. We have taken a look into your order and live chat correspondence. Firstly, for this product we print in page count multiple of 4, this is reflected on the online previewer as well as there being a notice on the booklet page, previewer page and there is also a help article. We are sorry if this was missed however as an order to print service we will print as recieved/shown to you on the online previewer. Secondly, you have mentioned that the order is damaged due to the delivery. We have requested images to investigate further however you have not sent these through. Once received we would be happy to provide you with print credit to place a new order with a corrected page count (which is divisible by 4) to ensure you receive the look you are going for. We would not be able to arrange a reprint as it can only be of the original document as per our terms and conditions. If there is anything else we can help you with then please let us know. Best wishes, Doxzoo Team

Posted 11 months ago

“Fine, until something goes wrong. If they mess up you will be expected to contact them via a Live Chat that isn't really live as you are expected to sit and wait for them to deign to reply. Spent 25 minutes trying to resolve a simple issue. Time is money and I was left feeling like my problem was completely unimportant. Their customer service is poor and their tone and attitude is indifferent at best. Before taking any details they demanded a photo of the problem as if I was making it up. Made me feel like an inconvenience and 'spoke' to me like I was being told off. I understand that errors happen, but if I have been inconvenienced by them, the least I would expect is for my replacement to be expedited. Apparently not. The replacement would be sent via my original choice, meaning another five day wait. This is not acceptable. The postage system they use is very strange anyway and not really very transparent. Will not be using them again. Print errors are unavoidable but treating people like you're doing them a favour is unforgiveable.”

Posted 1 year ago

Hi Stuart, Thank you for your message. We have reviewed the chat and can see that our team asked for a photo of the issue as well as an explanation of what the issue was, which is standard practice for all of our QA's. They then investigated the response with the production manager and arranged a same day reprint for you. We did however advise that as an automated service all reprints are sent via the original delivery method selected. We are sorry you are not happy with this but again this is standard. We apologise once again for the issue you had with your print, we have highlighted the trimming problem with the production manager who in turn will investigate further. The reprint will be dispatching today and we hope it arrives with you soon. Best wishes, Doxzoo Team

Posted 1 year ago

“My estimated time for delivery was 14 January 2023. It is 27 January 2023 and I still haven’t received my package.”

Posted 1 year ago

Hello, we dont have any record of you getting in touch with us. We are sorry to hear that your order has been delayed to the US. Royal Mail International deliveries have been affected by a Cyber attack on their online systems and so there have been delays to deliveries and also online status updates. If you do not receive your order in the next few days get in touch and we shall aim to resolve asap.

Posted 1 year ago

“I ordered in December and I have yet to receive my documents to the USA. The tracking information was never updated and this platform does not have a valid method of contact support for me to recover my money or to ensure the delivery of my documents. This was the worse ordering experience ever and I still can't get anyone to contact me to fix this issue!”

Posted 1 year ago

Hi Jacquie, Thanks for your review. We do have live chat available (bottom right hand corner of the site) or email, info@doxzoo.com. Both are listed on our contact us page (https://doxzoo.com/contact-us). However, we have checked the order details and your order dispatched on time on 11th Jan via Royal Mail International. Unfortunately Royal Mail International systems have been down since 13th Jan and as of this morning (26th Jan), things are starting to be up and running again so we are confident that your order will be with you soon. We do apologise for the delay on Royal Mails behalf, if you have any further questions please do not hesitate to contact us via live chat or email. Best wishes, Doxzoo Team

Posted 1 year ago

“I have not received on yet. It’s a birthday present who could not be given.”

Posted 1 year ago

Hello and sorry to hear that your order was delayed. I see that you selected royal mail 1st class which isnt trackable I am afraid. As stated on our website there can be delays in certain areas due to the royal mail strikes which is very unfortunate but hopefully will arrive soon

Posted 1 year ago

“YOU ARE ASKING ME TO COMPLETE A SURVEY YET MY BOOKS HAVE NOT ARRIVED AND I HAVE NO IDEA WHEN THEY WILL ARRIVE...”

Posted 1 year ago

Hello and sorry to hear that your order hasnt arrived. Your order was shipped on the 2nd December by Royal Mail 48 (2 day min service) as per your order confirmation email. As advised on our website the royal mail strikes have meant that their services have been disrupted which may mean that your order may arrive later than expected. You can track the progress using the tracking link provided at time of shipment

Posted 1 year ago

“Not received yet.”

Posted 1 year ago

Hello and sorry to hear that your order hasnt arrived. Your order was shipped on the 25th November as promised but there have been royal mail strikes which have caused delays to scheduled delivery dates. I am afraid this is outside our control. Please get in touch if you order doesnt arrive in the next few days and we shall provide a reprint free of charge.

Posted 1 year ago

“I've ordered from Doxzoo multiple times before and never had an issue. However this time the contrast of the images was very poor, they all appeared significantly darker than they were supposed to be. Some were completely illegible. The customer service wasn't very helpful when I contacted them about the problem and just told me this is their standard printing quality.”

Posted 1 year ago

Hello and sorry to hear that your order wasnt as expected. We dont have a record of you getting in touch regarding this issue using the email address as per your order but please do get in touch and provide some images and we will be happy to investigate. If we are at fault then we will certainly reprint for you

Posted 1 year ago

“I’ve used Doxzoo for projects before and the quality has always been great, however the quality of the product I received this time round was poor. I had created family member flash cards for my son, but the photos are so dark that on atleast 2 you cannot make out their faces.”

Posted 1 year ago

Sorry to hear that you are not happy with your recent order. We have no record of you getting in touch with us with an issue. We offer a 100% quality guarantee for orders with a printing defect. Perhaps you can share with us some images and we would be happy to take a look and suggest some options to resolve

Posted 1 year ago

“I paid an additional amount for delivery by 1st November and it didn't happen then the "chat bot" basically says "tough".”

Posted 1 year ago

Hello and sorry to hear that you are not happy with the service. We certainly would not have used those terms. You chose Royal mail standard I believe which isnt a guaranteed next day service and as advised at time of order there have been some delays due to strikes with royal mail which are outside our control. We do offer a choice of tracked services with all our orders with either royal mail or DPD to offer customers the most choice.

Posted 1 year ago

“Order sent wrong and I was blamed. Called customer service line to confirm info but then was told on chat they didnt have a number yet it is clearly on their website. They do nothing to help after sale”

Posted 1 year ago

Hello and sorry to hear that you are unhappy with our service. You ordered A5 and letter sized documents which is what we delivered. You mentioned that you thought letter sized was actually A5 which seems strange as we have lots of articles covering paper sizes. We try and use livechat for all our customer communications as this ensures we provide accurate advice which you can keep a record of. We also have lots of articles and videos which we can send to you which enables us to help you get the best results from your printing with us. As ever if we make a mistake with any order we are happy to reprint free of charge

Posted 1 year ago

“Printed the wrong book size reached out to Doxzoo and was met very rudely by LUCY who refused to offer me a solution to this.”

Doxzoo Online Printing 1 star review on 20th September 2022

Posted 1 year ago

Hello Praise, Thank you for your review. As advised via live chat, the order was printed in line with the specification you selected on site. The specification is shown to you in multiple places on the site as well as it being emailed to you (screenshot attached). We offer the facility for registered customers to edit an order up to an hour after being placed but after this time it goes into production and so cannot be altered. Our production process is highly automated to ensure speedy turnaround and also keep costs low to our customers without compromising quality Best wishes, Doxzoo Team

Posted 1 year ago

“AVOID. THEY SAY THEY PUT THINGS RIGHT BUT THEY TAKE NO RESPONSIBILITY IN THE MISTAKES OF THEIR OWN WEBSITE. So I’ve redone my 2 star review to 1 and if I could give none I would. I reordered 22 of my custom notepads from my first order and they added them straight to the basket where I paid over £100 only to receive pads that was not the same as my previous order. They came with thin cheap matt paper on front and back. My previous ones where shiny card just what you would have on a daily journal and now I’m left with these that I can not sell myself. I’m a small business and money down. After speaking on live chat this morning they have said they will not redo them as Their website logs state differently and the files names are completely different if it was a reorder the file names would be the same. This is not my responsibility as to what their website states and this does not make me in the wrong. I have sent them a screen video clear to see I have pressed the reorder button and as the customer I’m still wrong. I didn’t want my money back nor money off another order. I simply wanted the front and back redone.”

Posted 1 year ago

Hello Rebecca, Thanks for the review. We did look into this and as discussed with you this was not a re-order as the specification selected is very different from your previous order and also the file names are different. As a registered user when you re-order we will reproduce a previous order with exactly the same parameters chosen and the file names remain the same (We did double check your account, clicked re-order and the order that is added to your basket keeps the same file name and specification which also indicates that it cannot have been a re-order) We are sorry that you are unhappy, we did offer a discount off of a future order as a gesture of goodwill should you want to place a new one with the correct spec but unfortunately we are not able to offer a reprint of refund on this occasion as it has been printed as per the specification selected on site/emailed to you. Best wishes, The Doxzoo Team

Posted 1 year ago

“Horrific quality of printing, extremely disappointing. Images came out very bloachy, spent a lot of money on this print”

Posted 1 year ago

Hi Sela, Thank you for the review. I note that you have been in contact via Live chat and our customer service team have offered to reprint this for you, to which you have accepted. We do apologise for the colour/printer issue you have received, it is being investigated by our production manager. Best wishes, Doxzoo Team

Posted 1 year ago

“Very disappointed with the service. I expended hours to make my pages the right size for the website and I still got white borders everywhere. The team could be more interested in the clients prints as it’s obvious that no one wants white borders in artwork. A kid would understand that was wrong”

Posted 1 year ago

Hello, Thanks for the review. Unfortunately as advised via live chat, the file was supplied with zero amount of bleed. We require the bleed to be able to print to the edge and do advise this on this site. We also do advise on site that it will be printed as per the online previewer and in this case, it does clearly show white borders would be present on your artwork. We are happy to assist you with any bleed queries should you want to re-upload your file. Best wishes, Doxzoo Team

Posted 1 year ago

“I paid for colour printing and when my business cards arrived they where in black and white”

Posted 1 year ago

Hello, We are sorry to hear this, please get in touch via live chat we are keen to make this right for you. Best wishes, Doxzoo Team

Posted 1 year ago

“Paid for postage due 4 days ago, yet to receive my documents. Disappointing to say the least as my class have now gone of their holidays without certificates.”

Posted 2 years ago

Hello and sorry that royal mail delivered your order late. We did despatch your order on the date promised and as stated at check out Royal Mail first class delivery is an estimate and not trackable. We do offer a guaranteed next day delivery service via courier which was an option not chosen. Best wishes, Doxzoo Team

Posted 2 years ago

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Doxzoo Online Printing is rated 4.7 based on 6,449 reviews