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Doxzoo Online Printing Reviews

4.7 Rating 6,449 Reviews

94 %

of reviewers recommend Doxzoo Online Printing

Company Reviews

4.7

Based on 6,449 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Doxzoo Online Printing:

Bring documents to life with Doxzoo - your online document printing service. We can print, bind & deliver your documents in as little as 1 day. Happy printing!

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Doxzoo Online Printing 5 star review on 4th March 2023

Doxzoo Online Printing 5 star review on 24th February 2023

Doxzoo Online Printing 5 star review on 24th February 2023

Doxzoo Online Printing 5 star review on 23rd February 2023

Doxzoo Online Printing 5 star review on 31st January 2023

Doxzoo Online Printing 5 star review on 21st January 2023

Doxzoo Online Printing 5 star review on 16th January 2023

253

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Printed the wrong book size reached out to Doxzoo and was met very rudely by LUCY who refused to offer me a solution to this.”

Doxzoo Online Printing 1 star review on 20th September 2022

Posted 1 year ago

Hello Praise, Thank you for your review. As advised via live chat, the order was printed in line with the specification you selected on site. The specification is shown to you in multiple places on the site as well as it being emailed to you (screenshot attached). We offer the facility for registered customers to edit an order up to an hour after being placed but after this time it goes into production and so cannot be altered. Our production process is highly automated to ensure speedy turnaround and also keep costs low to our customers without compromising quality Best wishes, Doxzoo Team

Posted 1 year ago

“Horrific quality of printing, extremely disappointing. Images came out very bloachy, spent a lot of money on this print”

Posted 1 year ago

Hi Sela, Thank you for the review. I note that you have been in contact via Live chat and our customer service team have offered to reprint this for you, to which you have accepted. We do apologise for the colour/printer issue you have received, it is being investigated by our production manager. Best wishes, Doxzoo Team

Posted 1 year ago

“My magazine came and it was ruined already. The edges were battered and I was unable to use it for university deadline and had to spend a lot of money to get one delivered by an express service with another company. Very disappointed.”

Posted 5 years ago

Hi Rebeca, Thanks for your review and recent order. We are sorry to see that the edge of your booklet was damaged in transit. Were both copies affected? Please let us know by emailing sales@doxzoo.com. We will then provide a refund for the affected copies. Best wishes, DoxzooTeam

Posted 5 years ago

“Fine, until something goes wrong. If they mess up you will be expected to contact them via a Live Chat that isn't really live as you are expected to sit and wait for them to deign to reply. Spent 25 minutes trying to resolve a simple issue. Time is money and I was left feeling like my problem was completely unimportant. Their customer service is poor and their tone and attitude is indifferent at best. Before taking any details they demanded a photo of the problem as if I was making it up. Made me feel like an inconvenience and 'spoke' to me like I was being told off. I understand that errors happen, but if I have been inconvenienced by them, the least I would expect is for my replacement to be expedited. Apparently not. The replacement would be sent via my original choice, meaning another five day wait. This is not acceptable. The postage system they use is very strange anyway and not really very transparent. Will not be using them again. Print errors are unavoidable but treating people like you're doing them a favour is unforgiveable.”

Posted 1 year ago

Hi Stuart, Thank you for your message. We have reviewed the chat and can see that our team asked for a photo of the issue as well as an explanation of what the issue was, which is standard practice for all of our QA's. They then investigated the response with the production manager and arranged a same day reprint for you. We did however advise that as an automated service all reprints are sent via the original delivery method selected. We are sorry you are not happy with this but again this is standard. We apologise once again for the issue you had with your print, we have highlighted the trimming problem with the production manager who in turn will investigate further. The reprint will be dispatching today and we hope it arrives with you soon. Best wishes, Doxzoo Team

Posted 1 year ago

“I like the quality of paper but there were quite a few pages where the ink had imprinted on the next pages, as if they’ve been laid on top of each other when they weren’t fully dry. It wasn’t on the majority of the pages but shouldn’t be on any of them.”

Posted 1 year ago

Hello and sorry to hear that you have some issues with a few of your prints. We dont appear to have heard from you about this and would be happy to reprint those items affected. Just get in touch by Livechat and we will sort straight away

Posted 1 year ago

“Thanks for the excellent work in printing out my order, which comprised a music score and two pull-out parts. As far as I am concerned this has come out as equal in quality to most established music publishers. I will definitely be placing more orders. I should also mention that the 'help' section on your website is really good. And this from someone who normally finds 'help' to be utterly useless and a waste of time.”

Posted 1 year ago

“I've been using DoxZoo since 2019 for one of my small businesses and freelance design work. I've always been happy with my orders minus a couple which have had alignment problems, but Doxzoo has always been quick to fix. I recently placed an order for tracked 24, I received an email saying there was a technical issue and the order would be dispatched asap. Which is fine, these things happen. The order came 1 week late, mostly damaged, unaligned and in the wrong finish. Reached out via live chat (which took over an hour) and they were happy to fix (great). 4 days later no sign of the re-print, reached out again to be told another technical issue. So coming up on nearly 2 weeks since my order was placed and I'm still waiting. So frustrating as the print quality is great but I'm now nervous to place large orders as I don't have the time or patience to go through 100 plus every cards every time I order to make sure it is correct. That's the full point in having someone within the business to sign off on orders. Now on the lookout for another supplier as I'm beyond annoyed.”

Posted 1 year ago

Hi Savannah, Thank you for your review. We do very much apologise for the issues you have received. We are looking into the technical problems with our production team for the delayed dispatch as well investigating the lateness of your reprint. The reprint has now re-dispatched and should be with you very soon if not already. Unfortunately Royal Mail have been striking recently and as a result their service is a lot slower and is running with delays. We do have notices about this on site and so always recommend using DPD for deliveries that are urgent. In light of this, we once again apologise and if you have any further concerns then please contact us via live chat. Best wishes, Doxzoo Team

Posted 1 year ago

“AVOID. THEY SAY THEY PUT THINGS RIGHT BUT THEY TAKE NO RESPONSIBILITY IN THE MISTAKES OF THEIR OWN WEBSITE. So I’ve redone my 2 star review to 1 and if I could give none I would. I reordered 22 of my custom notepads from my first order and they added them straight to the basket where I paid over £100 only to receive pads that was not the same as my previous order. They came with thin cheap matt paper on front and back. My previous ones where shiny card just what you would have on a daily journal and now I’m left with these that I can not sell myself. I’m a small business and money down. After speaking on live chat this morning they have said they will not redo them as Their website logs state differently and the files names are completely different if it was a reorder the file names would be the same. This is not my responsibility as to what their website states and this does not make me in the wrong. I have sent them a screen video clear to see I have pressed the reorder button and as the customer I’m still wrong. I didn’t want my money back nor money off another order. I simply wanted the front and back redone.”

Posted 1 year ago

Hello Rebecca, Thanks for the review. We did look into this and as discussed with you this was not a re-order as the specification selected is very different from your previous order and also the file names are different. As a registered user when you re-order we will reproduce a previous order with exactly the same parameters chosen and the file names remain the same (We did double check your account, clicked re-order and the order that is added to your basket keeps the same file name and specification which also indicates that it cannot have been a re-order) We are sorry that you are unhappy, we did offer a discount off of a future order as a gesture of goodwill should you want to place a new one with the correct spec but unfortunately we are not able to offer a reprint of refund on this occasion as it has been printed as per the specification selected on site/emailed to you. Best wishes, The Doxzoo Team

Posted 1 year ago

“Very disappointed with the service. I expended hours to make my pages the right size for the website and I still got white borders everywhere. The team could be more interested in the clients prints as it’s obvious that no one wants white borders in artwork. A kid would understand that was wrong”

Posted 1 year ago

Hello, Thanks for the review. Unfortunately as advised via live chat, the file was supplied with zero amount of bleed. We require the bleed to be able to print to the edge and do advise this on this site. We also do advise on site that it will be printed as per the online previewer and in this case, it does clearly show white borders would be present on your artwork. We are happy to assist you with any bleed queries should you want to re-upload your file. Best wishes, Doxzoo Team

Posted 1 year ago

“I paid for colour printing and when my business cards arrived they where in black and white”

Posted 1 year ago

Hello, We are sorry to hear this, please get in touch via live chat we are keen to make this right for you. Best wishes, Doxzoo Team

Posted 1 year ago

“Paid for postage due 4 days ago, yet to receive my documents. Disappointing to say the least as my class have now gone of their holidays without certificates.”

Posted 2 years ago

Hello and sorry that royal mail delivered your order late. We did despatch your order on the date promised and as stated at check out Royal Mail first class delivery is an estimate and not trackable. We do offer a guaranteed next day delivery service via courier which was an option not chosen. Best wishes, Doxzoo Team

Posted 2 years ago

“Poor service. There's no answer on weekends or evenings to any messages. It took 8 days from point of ordering to delivery. Attrocious time for 2 documents needing printed. And when I wanted to amend the order i found they only allowed upto 60 mins, after placing the he order to do this. Even though they never sent the order out for over a week. The usual company I use have a 3 day turn around time. Definitely won't be using you again.”

Posted 2 years ago

Hello, Our customer service team are available via Live chat Mon-Fri 8:30 till 5pm, if you require assistance outside of these hours you can leave a message and they will respond first thing. We have 100+ help articles also available to provide assistance outside of working hours. You placed your order with a 5 day production turnaround and Royal Mail delivery which is an estiamted service too. We do advise on the website that if your order is urgent to use DPD which is a faster service. The editing window is 60 minutes, once your order has confirmed the production process starts as we are a highly automated service, which is why it isn't possible to amend or cancel after your editing period has ended. If you have any further queries then please do get in touch. The Doxzoo team.

Posted 2 years ago

“Doxzoo's online printing system somehow changed the order we made from A6 Flyers to A4 Posters, and upon receiving the wrong size and contacting them to resolve the issue, both people we spoke to were rude and dismissive and told us that we had to pay to have them reprinted. Bad / broken user interface, Terrible customer service. Will never use Doxzoo again.”

Posted 2 years ago

Hello, Thank you for your review. Unfortuantely as we advised on live chat, we recieved the specification to print A4. The specification is shown to you throughout the ordering process as well as being emailed to you. We ask customers to double check their specifications as we are a completely automated service and can't be held responsible for incorrect selections at checkout. We offered a 10% discount off of your next order as a gesture of goodwill should you want to place the order again at the correct size. Get in touch and we can set this up for you. Best wishes, The Doxzoo Team.

Posted 2 years ago

“I thought I was paying for lamination but I just got loose sheets”

Posted 2 years ago

Hello Chilee, Thank you for your review. As advised via live chat, your order was printed as per your specification. Lamination was not selected unfortunately. The specification of your order is shown on multiple places throughout the ordering process as well as it being on your order confirmation email. We do ask that customers double check their orders before confirming to ensure the specification is correct. Best wishes, Doxzoo Team

Posted 2 years ago

“We have not received the order yet in spite calling several times and sending the emails”

Posted 2 years ago

Hi Martha, Thank you for the review. We have checked and we are not able to find any correspondence from yourself regarding your order. Please contact us via Live chat (bottom right hand corner of doxzoo.com) and we will happily assit your further. Best wishes, Doxzoo Team

Posted 2 years ago

“Would not use this company again. Substandard products. Awful customer 'service'”

Posted 2 years ago

Hello, I am sorry to hear that you are not happy with the products received. As mentioned when you contacted us you did select black and white printing rather than colour. This is clearly shown on the previewer, the basket summary, your order placed email and also your order confirmation email. We do try our best to get all aspects of an order 100% correct and would welcome the opportunity to work with you again.

Posted 2 years ago

“Order arrived damaged. Was inadequately packaged.”

Posted 2 years ago

Hi Rebecca, Thanks for the review and sorry to see that your order arrived like this. Please get in touch with us on live chat with your order details, we will put this right for you. Best wishes, Doxzoo Team

Posted 2 years ago

“Paid for next day delivery and took over a week to arrive. The document I had printed didn't come in time and had a to use another service”

Posted 2 years ago

Hi Beth, Thank you for the review. We've checked and 5 working day production was selected on this order, as well as Royal Mail 1st class delivery. The order dispatched on time (11/11) and do apologise for any delays with the delivery. We do also advise in multiple places on the site that 1st class deliveries are estimated and not trackable, and can take up to 10 working days to arrive. Best wishes, The Doxzoo Team

Posted 2 years ago

“OK at a basic level but miserably failed to rectify a problem”

Posted 2 years ago

Hi Anne, Thanks for the review. We don't appear to have any correspondence from yourself with regards to issues of your prints? Please get in touch via our live chat and we will be happy to help. Thanks, The Doxzoo Team

Posted 2 years ago

“I'm am really pleased with my printed documents outcome. There has been great care and attention to detail given in printing and putting it together. I had a booklet printed for an events Program. The print quality is bright and clear, and the cut is neat.”

Doxzoo Online Printing 5 star review on 5th May 2021

Posted 2 years ago

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Doxzoo Online Printing is rated 4.7 based on 6,449 reviews