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Doxzoo Online Printing Reviews

4.7 Rating 6,449 Reviews

94 %

of reviewers recommend Doxzoo Online Printing

Company Reviews

4.7

Based on 6,449 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Doxzoo Online Printing:

Bring documents to life with Doxzoo - your online document printing service. We can print, bind & deliver your documents in as little as 1 day. Happy printing!

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Doxzoo Online Printing 5 star review on 4th March 2023

Doxzoo Online Printing 5 star review on 24th February 2023

Doxzoo Online Printing 5 star review on 24th February 2023

Doxzoo Online Printing 5 star review on 23rd February 2023

Doxzoo Online Printing 5 star review on 31st January 2023

Doxzoo Online Printing 5 star review on 21st January 2023

Doxzoo Online Printing 5 star review on 16th January 2023

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered 3 times from them I believe and 2 of 3 orders had issues. The first time, I accepted a reprint. Took forever to get done but fine. That was in December 2022. I placed another order April 2023 and wow were they terrible hardback notebooks. The soft touch lamination has a lot of downsides nowhere to be mentioned on their site. Then when you contact support they are rude and pretty unhelpful. It feels like they're blaming you for their poor quality product. I sent pics of the damage & received a response from an Ethan stating "We can offer a solution once we have a look at the 'damages' properly - So we're waiting for the rest of the evidence from you, as so far we can only see evidence of the scratch markings." As if evidence of the scratch markings was not enough lol? I guess that sending scratched up products is normal for them. I sent videos (of the exact same thing in the photos) and of course they couldn't deny the poor quality. I was asked if I wanted a credit or refund to which I responded refund because yeah, terrible service. But they didn't refund the full amount. Overall, I can't speak to the other products but stay away from soft touch laminate on anything. And if you have an issue, I'd just suggest filing a complaint with PayPal because the "customer service" is non-existent and the live chat isn't actually live.”

Posted 11 months ago

Hi Destiny, Thank you for your feedback. We have taken a look into your complaint and do apologise for the condition in which your books arrived in. When they leave us they are checked and are in a good condition and it's unfortunate that they have arrived with slight scratches. Our team requested further evidence to help deal with the investigation. Thank you for sending this through. I can confirm a full refund has been processed back to you. We aim to respond to all live chat messages in under 5 minutes when they are sent to us between 9-5pm UK time. If messages are sent outside of these times then they will be responded to first thing the following working day. Should you have any other queires you can also email them to us via info@doxzoo.com. Thank you, Doxzoo team

Posted 10 months ago

“The products had small defects. The printing quality wasn't what I expected. The soft cover quality was poor. The hardcover was wrapped poorly.”

Posted 1 year ago

Hi Sherrie, Thanks for the message. We have checked and we're not able to find any communication from you regarding this order. We are keen to get this resolved for you. Please send us a message on live chat and the customer services team will look into this right away. Best wishes, The Doxzoo Team

Posted 1 year ago

“I placed an order with them using monochrome screentones and they weren't able to print without heavy moire effect, after some back and forth with customer service, so I went with another company. That said they are a much cheaper option.”

Posted 1 year ago

Hi Jenny, Thanks for the review. We are sorry to hear this. We did spend a lot of time investigating your artwork and issue with the studio team. Our team advised that if the resolution of the dots were much higher then this may lessen the effect or you could try reworking in a package like InDesign. Unfortunately as an order to print service we are not able to edit the files for you. Best wishes, Doxzoo Team

Posted 1 year ago

“Very inconsistent. Some orders perfect, some completely wrong. My last order has incorrect number of prints and some documents printed with pages in wrong order and and other strange mistakes. Would still use again because of the fair pricing but would expect a better quality checked product in future.”

Posted 1 year ago

Hello and thank you for your review and sorry to hear that you are unhappy with our service. I can see a record of two issues you have reported. The first was our mistake and we immediately provided a reprint the same day as reported. On the second issue we did point out that the issue was down to your original artwork and this was clearly shown on the previewer. You mentioned that you had a disability and so were unable to use the previewer so we issued a refund as a gesture of good will

Posted 1 year ago

“Be aware the use of DPD as a delivery partner is likely not to be appropriate for biz customers Attempts for delivery on weekends (when property not attended) will lead to parcels being returned Without notification of this fact by Doxzoo”

Posted 1 year ago

Hello, I am sorry that DPD failed to deliver the parcel on time. It seems according to DPD that the rural nature of the address caused some issues and they had difficulty finding the address. We liaised with DPD and they have apologised and we also upgraded your delivery to a pre12. Great news that it arrived finally. Apologies for the delay

Posted 1 year ago

“I paid extra to receive my delivery on Wednesday and I got it Thursday (not the reason I have penalised them with only 2 stars, I understand that Royal Mail is not under their control). However, when I received my order, it was the wrong one. I promptly let them know and I still have not received it, even though I needed it before the weekend and I was told it would be done on the same day...so I expected it at least on Saturday. Nope!”

Posted 1 year ago

Hello and thank you for your message and sorry to hear that your order wasnt as expected. I can see that you reported an issue with your order where some pages had been reversed. We immediately reprinted the item for you and reshipped free of charge on the 8th by same carrier. We would always recommend using a tracked delivery service either royal mail 24, royal mail 48 or courier if your items are urgent in nature.

Posted 1 year ago

“Every single print is a little damaged. There are white and yellow specks on the images.”

Posted 1 year ago

Hello, I am sorry to hear that your order did not arrive as expected. We have no record of you getting in contact with us to mention these issues. We do offer a 100% quality guarantee and will always rectify issues caused in the production process. Please get in touch via our livechat and we will investigate immediately

Posted 1 year ago

“Overall this was a disappointing experience as the document sent for printing was sent to me only half complete. Half the document was randomly not printed. There was the no email/telephone number readily available or commonly used system of communication in place to highlight the error rather- they have an online chat function that supplied erratic replies; one reply even coming in at midnight! The only saving grace was that this was eventually sorted after I was asked to supply proof of the error by way of photos and a video. No explanation was offered as to why it happened.”

Posted 2 years ago

Hello and thank you for your message. We did have an issue with your order and when you contacted us we immediately organised a reprint immediately for you. I am sorry about about the inconvenience caused. We make it clear that our primary method of contact is Livechat and average response time is less than 5 minutes during office hours. We do also provide an out of hours service to deal with questions in evenings and weekends and for our international clients but this can take a little longer. Most companies dont provide this out of hours service at all. Thank you for getting in touch and hope to work with you again

Posted 2 years ago

“I was looking forward immensely to receiving my first printed musical score and parts from Doxzoo. The quality of printing and paper was superb but, clearly, I have a lot to learn in deciphering how the print previews will be interpreted in reality from this highly automated service. It is a pity there is no particular category for printed musical scores and parts, nor human invention in checking request for printing.”

Posted 2 years ago

Hi Tony, Thanks for the review. We do advise on the website that your order will be printed as per the online previewer. We also do have a live chat service available throughout the day where a member of the customer service team will be happy to help with any queries you may have. Best wishes, Doxzoo team

Posted 2 years ago

“First page duplicated so will have to remove and put back together again.”

Posted 2 years ago

Hi Sara, Sorry to hear this. Please get in touch via live chat with your order details and a photo of what you have received, we would like to check this out for you. Best wishes, Doxzoo Team.

Posted 2 years ago

“I ordered 5-6 different documents, and requested 3 copies of each just to be on the safe side. Unfortunately I received 4 copies of one document and only 1 copy of another one, it was quite disappointing, especially considering the price.”

Posted 3 years ago

Hello Joe, I am sorry to hear that your item did not arrive as expected. I am afraid we have no record of you getting in touch with us to report it. Drop us a message on our livechat and we would be happy to resolve. We provide a satisfaction guarantee on all our printing so if your order is not as promised we will always put things right.

Posted 3 years ago

“Sent only one of the prints out of two and didnt trim to the size that was specified. Really annoying. Was quick though.”

Posted 3 years ago

Hello Chris, We are sorry to hear this. Please contact us on live chat with your order number and photos of the trimming issue, we can then look into this for you. Best wishes, Doxzoo Team.

Posted 3 years ago

“- expected delivery is not correct, was estimated for Thursday, did not arrive yet (4 days after estimated arrival!) - dubious minimum fee of 5 GBP”

Posted 3 years ago

Hello Patrick, We are sorry to hear that there was a delay in your delivery. Unfortunately Royal Mail 1st class is not a trackable service and is also not guaranteed next day. They are running with delays at the moment due to COVID-19 and are taking up to 10 days to deliver in some areas. Please do get in touch should it not arrive after this period we will be happy to help you.

Posted 3 years ago

“i was unsatisfied with the service as almost half of the print outs looked different from the others, the cutting surface was different on almost all of them. i contacted customer service and got those pages redone. also all the print outs were with a grey square fading all over, i complained about it and was only told one of the machines had done this - with no compensation and was not even asked to have all my print outs redone because of the low quality ones i had with me...”

Posted 3 years ago

Hi Nicolas, We are sorry to hear this. We checked the conversation you had with our customer service team and only 3 files were sent over to us for the reprint, which has been actioned. If there are issues with the rest of the prints then please contact us with photos of these parts too and we will be happy to rectify. Best wishes, Doxzoo Team

Posted 3 years ago

“Payed extra for the prints to be delivered by a certain date and they came a week later, when they did arrive the quality was awful, blurry and green marks on the pages which were not on the original files submitted I’m incredibly disappointed and don’t recommend using them”

Posted 4 years ago

Hello Mazie, Thank you for your review. Firstly we are sorry to hear that there was a delay in your delivery. Unfortunately Royal Mail 1st class is not a trackable service and is also not guaranteed next day. They are also running with delays at the moment due to COVID-19 and are taking up to 5 days to deliver. Secondly, if you can message us on live chat with your order details and photos of the issue we will happily look into the marks on your prints and arrange to be reprinted if needed. Best wishes, Doxzoo team.

Posted 4 years ago

“Unfortunately i did not check my order when it arrived properly and it was only later in the month when i set my 90 day goals planner up that i noticed my planner had been printed off in all the wrong order, making the planner useless. I was deeply disappointed that it had not been printed in the right order and Doxzoo only give you 10 days to contact them to sort out any errors and i was out of this timescale. Disappointed that i spent money on this order and what i have received is not fit for purpose.”

Posted 4 years ago

Hello Cara, Thank you for your review. We are sorry to hear this. Our policy is for customers to contact us within 10 working days of receiving the goods as the artwork will still be accessible to us. However if you can message us on live chat with photos of the issue we will see if there is anything that can be done. Best wishes, Doxzoo team

Posted 4 years ago

“Mistake with printing, Doxzoo re-printed and sent on next day delivery”

Posted 4 years ago

“I was very happy with the printing Doxzoo had done but despite having paid more for delivery by a certain date the dpd delivery man apparently sat outside my house and phoned me. As I could not take the call and did not know what it was concerning, instead of getting out of his car and knocking on the door, he just left. My delivery was therefore late and my books did not get to where they needed to by christmas. I suggest Doxzoo don't use DPD and I would appreciate my payment being returned.”

Posted 4 years ago

Hi Rebecca, We are sorry to hear this. Please send us a message on live chat with your order details and we will liaise directly with DPD to find out what happened here. Best wishes, Doxzoo team.

Posted 4 years ago

“Doxzoo hae done 3 hardbacked book jobs for me. The first 2 were excellent the last very poor. i ordered 5 copies of a 430 page book and on opening these 25% of the pages FELL OUT!!! The production team clearly did not examine the books before dispatch. I remain disappointed but also grateful to Lucy for her prompt and sympathetic repsonse to my complaints. Hence an overall poor rating. Never my a siscount on fiture orders...I think a discount on this one wolud have been good PR! Up to you, but whether I use Doxzoo for my 4th and final book is in the balance.”

Posted 4 years ago

Hi Brian, Thanks for your feedback and recent order. As advised via Live Chat last week, we are very sorry that the pages fell out of your books. They fell short of our 100% quality guarantee and an immediate reprint was offered. The quality issue was also reported to our Production Manager directly for investigation. Lastly, we requested additional drying time to ensure that the replacements were up to standard. We hope they've arrived with you safely today (as signed for at 10:32am this morning). If you have any further issues, please contact us via Live Chat. Best wishes, Doxzoo Team

Posted 4 years ago

“You just stapled some paper together. I thought would have looked more like a book. But great delivery and will probs order from there again”

Posted 4 years ago

Hi Amanda, Thanks for your review and recent order. it is disappointing to receive this review from you today :( It's unfortunate that the documents did not match your expectations, as we do all we can to make the nature of the product clear to our customers. The booklet page explains that the item is saddle-stitched (with 2 staples down the spine) and we also provide product photos which make this clear. It is also a shame that you did not contact us prior to ordering to query the product type, as we would've happily provided advice in line with your requirements. If you wish to print a book, please choose the paperback or hardback book printing option instead of booklet. Best wishes, Doxzoo Team

Posted 4 years ago

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Doxzoo Online Printing is rated 4.7 based on 6,449 reviews