My B&W printed binder booklet contained 14 extra colour pages not belonging to my order. If this had been sent directly to my client it would have been very embarrassing. I let customer services know in the chat and they asked me to send photographs of it. I went through the extra hassle of doing this, and only got a short reply saying “ okay, not sure what has happened, we will have to investigate further. thank you for bringing this to our attention”. No apology. No offer to try them again with assurances that it was a one-off. It makes me want to try a different company next time.