Doxzoo Online Printing Reviews

Name: Doxzoo Online Printing
Address: Doxzoo Ltd, Lincoln Road, Cressex Business Park, Doxzoo Ltd, Lincoln Road, Cressex Business Park, High Wycombe
Rating: 4.70

4.7 Rating 6,457 Reviews

94 %

of reviewers recommend Doxzoo Online Printing

Company Reviews

Metrics

Info

4.7

Based on 6,457 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Doxzoo Online Printing:

Bring documents to life with Doxzoo - your online document printing service. We can print, bind & deliver your documents in as little as 1 day. Happy printing!

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Doxzoo Online Printing 5 star review on 4th March 2023

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered about 10 sheets of A4 80msg and the sheets were delivered bent. But the documents arrived on time.”

Helpful Report

Posted 6 years ago

Hi Jessica, Thanks for your review and recent order. We are sorry to hear that the order was damaged in transit. Please send photos of the documents received to us via Live Chat and we'll investigate this further. Best wishes, Doxzoo Team

Posted 6 years ago

“There was a problem with our first order, but they resolved this quickly.”

Helpful Report

Posted 6 years ago

“When my prints arrived they were damp and warped, not sure if that’s Doxzoo’s fault or the delivery company but considering I paid so much for shipping this was disappointing. Prints were also dark and not very glossy but they arrived quickly. Wouldn’t recommend for portfolio printing.”

Helpful Report

Posted 6 years ago

Hi Sereena, We are so sorry to hear that your prints were damp. Please send photos of the damage to us via Live Chat and we'll reprint these for you right away. We'll also log a complaint with DPD. Best wishes, Doxzoo Team

Posted 6 years ago

“Paid £30 delivery to come Saturday and it didn't arrive. Arrived Monday rather, so lost two days.”

Helpful Report

Posted 6 years ago

Hi Ali, Thanks for your feedback and recent order. We are sorry to hear that the order did not arrive on Saturday, however your chosen delivery service (Royal Mail 1st Class) provided an estimated delivery date only. The estimated nature of this service is stated throughout checkout and on your order confirmation and dispatch emails. We do also advise that customers with urgent deadlines opt for the courier delivery option. Standard UK weekday courier delivery is free on all orders over £25, so you qualified for this. It is therefore unfortunate that you switched to Royal Mail 1st Class despite the disclaimer. Regarding price, the £27.56 paid was not for delivery, it was for same day production only (50% of the product total value). Delivery was free. To save costs on your printing in future, we recommend the free 5 day production time option. Coupled with free UK courier delivery over £25, this presents the best value option. We hope to print for you again soon. Best wishes, Doxzoo Team

Posted 6 years ago

“the paper pretty sure the paper is not of the area density i ordered. second times this happened. other than that ok.”

Helpful Report

Posted 6 years ago

Hi David, Thanks for your review and recent feedback. We are sorry to hear that the paper stock was not as expected. Please send details of the issue to us via Live Chat and we'll investigate this further. Best wishes, Doxzoo Team

Posted 6 years ago

“The print quality was really good and there was fast delivery, however one of my booklets had a bent page where it was slid into the packaging.”

Helpful Report

Posted 6 years ago

Hi Amber, Thanks for your review and recent order. We are sorry to hear that a booklet was bent. Please send a photo of the issue to us via Live Chat and we'll reprint it for you today. Best wishes, Doxzoo Team

Posted 6 years ago

“Nice service and quality, but still overpriced”

Helpful Report

Posted 6 years ago

Hi Roberta, Thanks for your review and feedback. Great to hear you're pleased with the service and quality. Regarding price, we are confident that our prices remain very competitive within the online document printing marketplace. We also regularly share discount codes and special offers with our customers at doxzoo.com/discount. Best wishes, Doxzoo Team

Posted 6 years ago

“The print was an accurate copy of the design submitted which I could have improved on but due to the holiday period did not have time to do. I was pleased to receive my order in good time.”

Helpful Report

Posted 6 years ago

“Order #48474 some problems BUT Doxzoo did make every effort to sort and provide a solution”

Helpful Report

Posted 6 years ago

Hi Nigel, Thanks for your review and recent order. We are sorry that some of the prints were missing from your order. They will be printed and dispatched today, Mon 17th Dec. Best wishes, Doxzoo Team

Posted 6 years ago

“Doxzoo is patient enough to get the dimensions right and everything in place before printing. It was worth the wait.”

Helpful Report

Posted 6 years ago

“Great printing service but it takes forever to create a cover for a ring binder and insert all the section tabs. I’d give 5 stars if it wasn’t for the software continually crashing and being so slow, despite a high speed internet connection.”

Helpful Report

Posted 6 years ago

Hi Rachel, Thank you for sharing your feedback. We are sorry for the issues you experienced when configuring tabs. If you'd like to provide more details for investigation, please message us on Live Chat and we'll look into it further. We hope to print for you again soon. Best wishes, Doxzoo Team

Posted 6 years ago

“The quality of the book print could be improved. The binding was not very accurate, the cover showed some minor damges. Overall the print quality was very good, but the binding lacked precision.”

Helpful Report

Posted 6 years ago

Hi Lukas, Thank you for your review and recent order. We are sorry to hear that the quality was not as expected, please send photos of the issues to us via Live Chat and we'll arrange a free reprint. Best wishes, Doxzoo Team

Posted 6 years ago

“I'm mostly satisfied with my order. And, it was good to be able to see how it will be printed before I order. The only thing I was a bit disappointed about was that all of my books came with plenty of marks inside. Apart from that, the service was quite decent.”

Helpful Report

Posted 6 years ago

Hi Nao, Thank you for your feedback and recent order. We are sorry to hear about the marks inside your books. Please send photos of the issue to us via Live Chat and we'll investigate further. Best wishes, Doxzoo Team

Posted 6 years ago

“As it said on the tin.”

Helpful Report

Posted 6 years ago

Hi Damian, Thanks for the review and recent order. We take great pride in our customer experience and would love to know how we can turn your 3 star review into a 4 or 5 star the next time you order. Send us a message on Live Chat if you have any suggestions. We look forward to printing for you again soon. Best wishes, Doxzoo Team

Posted 6 years ago

“I was overall please with my order. I would order again. However, there was a few issues, the last page, before the hard cover and clear plastic, was damaged on two of the books I ordered. Also, shipment of the items caused damage to the tabs/dividers I added into my books.”

Helpful Report

Posted 6 years ago

Hi Owen, Thanks for your feedback and recent order. Please contact us directly via Live Chat with details (e.g. which part was damaged) and we'll reprint the affected documents for you today. Best wishes, Doxzoo Team

Posted 6 years ago

“I have just received my first order from Doxzoo. The print quality is ok, although a few prints have blemishes which wouldn’t be acceptable for my clients. I personally think the packaging needs to be revisited as my package arrived with a ripped envelope and there was internal packaging (cellophane cover etc) on the prints, thankfully it wasn’t raining!”

Helpful Report

Posted 7 years ago

Hi Rachel, Thanks for your recent order and review. We are sorry to hear that the packaging was damaged in transit. As you have not contacted us directly regarding this, please send us a message via Live Chat and we'll reprint the damaged sheets. Best wishes, Doxzoo Team

Posted 7 years ago

“Decent quality print, though prices have increased dramatically recently.”

Helpful Report

Posted 7 years ago

Hi Chris, Thanks for your review and recent order. Prices are reviewed periodically, however we are confident that we remain competitive within the online document printing marketplace. Combined with our 20% registration discount, choice of turnaround times and free UK courier delivery over £25, many customers are pleased with our consistent value. We hope to print for you again soon. Best wishes, Doxzoo Team

Posted 7 years ago

“Bad: Doxzoo sent me somebody else’s order not mine Good: they immediately sorted problem out, reprinted my order, sent it by courier and refunded my payment. Brilliant recovery from unfortunate mistake”

Helpful Report

Posted 7 years ago

“Prompt response, competitively priced and quality was fine but part of the order was incorrect - received 4 x A3 monochrome instead of 8 x A3 colour.”

Helpful Report

Posted 7 years ago

Hi Caroline, Thanks for sharing your feedback. We are sorry to hear the order was incorrect. We have not heard from you directly regarding this, so please message us via Live Chat with details (photo of the prints received/info on which part is missing) and we'll rectify this for you today. Best wishes, Doxzoo Team

Posted 7 years ago

“Please give the option to have a non-cardboard backed envelope. Do Not Bend envelopes do not fit through letterboxes and are less likely to be delivered. I don't want to have to go the post sorting centre to pick it up.”

Helpful Report

Posted 7 years ago

Hi Neville, Thanks for your review and recent order. Based on experience and customer feedback, where applicable (depending on order size/weight) we used card backed envelopes to minimise the risk of damage during transit. We find that this is a safer option than a standard envelope. Best wishes, Doxzoo Team

Posted 7 years ago

Doxzoo Online Printing is rated 4.7 based on 6,457 reviews