Doxzoo Online Printing Reviews

Name: Doxzoo Online Printing
Address: Doxzoo Ltd, Lincoln Road, Cressex Business Park, Doxzoo Ltd, Lincoln Road, Cressex Business Park, High Wycombe
Rating: 4.70

4.7 Rating 6,450 Reviews

94 %

of reviewers recommend Doxzoo Online Printing

Company Reviews

Metrics

Info

4.7

Based on 6,450 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Doxzoo Online Printing:

Bring documents to life with Doxzoo - your online document printing service. We can print, bind & deliver your documents in as little as 1 day. Happy printing!

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Doxzoo Online Printing 5 star review on 4th March 2023

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good although I was surprised to find the document had not been joke punched.”

Helpful Report

Posted 5 years ago

Hi Carol, Thanks for your review and recent order. We are sorry to hear that the document did not meet your expectations, however the order specification as shown on your Order Confirmation emails states 'hole punching: none'. This means that hole punching was not selected during the configuration stage. If you'd like to re-order, please contact us via Live Chat and we'll double check the spec for you. Best wishes, Doxzoo Team

Posted 5 years ago

“(comments relate to hard back printing only) I looked at a number of companies offering hard back book printing and chose Doxzoo because the quoted price was reasonable, the submission process was straightforward and the turn-around from point of ordering to delivery was quite quick (in this instance, important for me). Good points..... 1. Relatively straightforward to upload a file and the ability to 'virtually'leaf through each page to check on the layout is good. 2. The 'on line' chat function is useful and quick to respond. Not so good points...... 1. The tool to design your own cover is a bit tricky to use and it might be easier to line up and centre text / pictures if the front cover, back cover and spine were presented as three distinct layouts rather than all in one. 2. (for hard back books) there is only 1 paper option (100gsm); if you have a lot of colour photos, these can show through from the reverse side of the page. A heavier weight paper would prevent this and give the end product a more professional and less flimsy feel. To conclude, the overall quality of the books was okay but rather let down by the inability to choose a heavier weight paper; for this reason alone, I'd probably look elsewhere next time.”

Helpful Report

Posted 5 years ago

Hi Derek, Thank you for taking the time to share detailed feedback. We appreciate your input. Your notes regarding the Cover Tool and hardback paper options will be shared with the relevant teams for future consideration. Best wishes, Doxzoo Team

Posted 5 years ago

“I was annoyed that I could not use my 20% new customer discount as I had placed the order already. That would have made my experience 100%”

Helpful Report

Posted 5 years ago

Hi Natasha, Thanks for your recent order. As you've noticed, in order to apply the 20% registration discount to your first order, you need to register before the order is completed. As the order was placed before you registered, the order could not be edited and the discount could not be applied. However the discount code is valid for 1 use per account (there is no expiry date), so you are welcome to use it on your second order instead. Best wishes, Doxzoo Team

Posted 5 years ago

“When it's right it's very right, I haven't been able to find another service that offers the same quality for price.”

Helpful Report

Posted 5 years ago

“Print wise, excellent. Turn around time, excellent But I didn’t get all prints in the format I required. Order form states A5, but received 4”

Helpful Report

Posted 5 years ago

Hi Barbara, Thanks for your email and recent order. We are sorry to hear the prints were not as expected. They were printed A4, as per the paper size stated on your order confirmation email (dated Saturday 18th August). If you'd like to discuss further, please message us on live chat. Best wishes, Doxzoo Team

Posted 5 years ago

“Great but one printout was faulty. The final page was too short.”

Helpful Report

Posted 5 years ago

Hi Rosie, Thanks for your review and recent order. Please contact us via Live Chat describing the issue (quantity etc.) and we'll arrange a reprint for you. Best wishes, Doxzoo Team

Posted 5 years ago

“This print quality is good and the speed was nice. Less can be said for the packaging . The leafs were loose in a loose fitting box the tape was peeling off of too so when I opened them up they had been sliding around inside loose and care free. As such the top few had been damaged and couldn’t be used.”

Helpful Report

Posted 5 years ago

Hi Graham, Thank you for your review and recent order. We are sorry to hear that some of the prints were damaged in transit. We have received no direct communications from you on this matter. Please send a photo of the damage to us on Live Chat, as well as the quantity affected. As per our quality guarantee, the items will then be reprinted or refunded (let us know which you'd prefer). Best wishes, Doxzoo Team

Posted 5 years ago

“Good quality printing but a arrived a day later than it was supposed to.”

Helpful Report

Posted 5 years ago

Hi Daniel, Thanks for your review and recent order. Glad to hear you're pleased with the quality. Regarding delivery, please note that Royal Mail delivery dates are always estimated and this is communicated throughout the order process. For urgent deadlines, please choose courier delivery. We hope to print for you again soon. Best wishes, Doxzoo Team

Posted 5 years ago

“Good end result - printing was pretty high quality. We paid for express service, but there was a delay in printing which they only let us know about when we got in touch to ask where our order was. They definitely need to be a bit more transparent and proactive in their customer service, but we'd probably give them another try with a non-urgent order.”

Helpful Report

Posted 5 years ago

Hi Chris, Thank you for your feedback and recent order. Once again, apologies for the 1 day delivery day. We are sorry for any inconvenience caused by this. As advised last week, your fee for next day production has been refunded in light of the delay. We hope to print for you again soon. Best wishes, Doxzoo Team

Posted 5 years ago

“Pleased with the finished article. It’s as I expected. The preview function when doing the order was fiddly though. It didn’t work on Safari, even though all my plugins are up to date. Had to use Chrome. Also not too pleased that you covered my documents in bubble wrap. Totally unnecessary and non-recyclable. What a shame for the environment.”

Helpful Report

Posted 5 years ago

Hi Steven, Thanks for your review and recent order. We are currently improving our website and Adobe Flash will be removed very soon - watch this space! Regarding the bubble wrap, we are sorry you thought this was unnecessary. When an order consists of multiple bound items we make a judgement call on whether or not it needs additional packaging to ensure it is delivered in tip top condition. As your order included 6 separate wire bound documents, the decision was made to bubble wrap it. This ensured that each spine did not damage the other documents whilst in transit with the courier. If you'd like us to not wrap your documents in future, please contact us with your request and order ID after ordering. Best wishes, Doxzoo Team

Posted 5 years ago

“Good paper quality and printing but unfortunately the document did not arrived on the date, it was suppose to be presented on my final degree show but I couldn't presented it.”

Helpful Report

Posted 5 years ago

Hi Filipa, Thanks for your review and recent order. Great to know you were pleased with the paper quality and printing. However we are sorry to hear that Royal Mail did not deliver on your estimated delivery date. As advised throughout the site, checkout process and on the order confirmation and despatch confirmation emails, Royal Mail 1st Class delivery dates are estimated and not trackable. For urgent orders with deadlines, we always recommend choosing a courier delivery option. This advice is highlighted in a large red box on the delivery page prior to payment. We hope to print for you again soon. Best wishes, Doxzoo Team

Posted 5 years ago

“Product was good quality and delivered in the timescale agreed. However, the website functionality is complex, I tried several times to find how to add a spine colour and wording to a paperback binding. I carried on with the order anyway in the knowledge that I'd call first thing in the morning to discuss the order and clarify what I wanted. No answer from the office number so left a message asking for them to get back to me, they didn't. I called the next day and they explained the website is in the process of being changed and my order had already been printed.”

Helpful Report

Posted 5 years ago

Hi Liam, Thanks for your review and recent feedback. We are sorry that you found the website functionality to be complex. We are currently addressing this with the development of an improved website and order process. Watch this space. Apologies for the miscommunication. In future, we recommend emailing or calling us prior to ordering. For future reference, the Cover Design Tool option can be used to add text/colour. This option is presented during the configuration and preview stage. We hope to print for you again soon. Best wishes, Doxzoo Team

Posted 5 years ago

“The printing was fine, but delivery was later than expected, chose courier, but it arrived later than the royal mail.”

Helpful Report

Posted 5 years ago

Hi Thanik, Thanks for your review and recent order. We are sorry to hear that DPD did not deliver on time. If this happens in future please email sales@doxzoo.com and we will contact DPD on your behalf. Best wishes, Doxzoo Team

Posted 5 years ago

“Great quality and fast delivery”

Helpful Report

Posted 6 years ago

“Was okay, the automated software could be better.”

Helpful Report

Posted 6 years ago

Hi James, Thanks for your feedback and recent order. We are working on a new website and improved order process - watch this space! In the meantime if you have any specific website feedback, please email sales@doxzoo.com. Best wishes, Doxzoo Team

Posted 6 years ago

“Quality of printing was very good”

Helpful Report

Posted 6 years ago

“The end products were good but there was a delay with the Royal Mail delivery”

Helpful Report

Posted 6 years ago

Hi Aoife, Thanks for your review and recent order. We are sorry that Royal Mail did not deliver on your estimated delivery date. However please note that this service is estimated and subject to local postal delays. The estimated nature of Royal Mail delivery is stated throughout the checkout process and on your Order Confirmation and Despatch Confirmation emails. On the delivery page, we do also encourage customers with an urgent deadline to choose courier delivery instead. We hope to print for you again soon. Best wishes, Doxzoo Team

Posted 6 years ago

“By bringing my photos to life.”

Helpful Report

Posted 6 years ago

“The quality of products were fantastic, very happy with the results, however, very dissapointed in the courier service. I paid extra for the express delivery through courier and the company lost half of my order which had devasting results for me as it was part of my final grade at university. Tried to complain to the company and they were not interested. Would not recommend dpd as they have cost me a great deal of hassel and stress and a whole lot of money. Didnt get half of my order in the end, so very dissapointed in that”

Helpful Report

Posted 6 years ago

Hi Laura, Thank you for your review and recent order. We are pleased to hear you're happy with the product quality. However we are disappointed that DPD did not deliver as expected on this occasion. We would like to look into this further. Please email details of your contact with DPD to sales@doxzoo.com and we will file a complaint with them directly. If any of your order is still outstanding, we will arrange a reprint/redelivery or refund as required. Best wishes, Doxzoo Team

Posted 6 years ago

“Printing was to specification but arrival date delayed despite paying for it”

Helpful Report

Posted 6 years ago

Hi Julie, Thank you for your review and recent order. We are sorry to hear that Royal Mail did not deliver your package on your estimated delivery date. It despatched on the 27th Feb as advised on your order confirmation and despatch confirmation emails. However please note that all Royal Mail 1st class delivery dates are estimated and subject to local delivery delays. This is mentioned throughout the checkout process and for urgent orders with a deadline, we do recommend courier delivery. Best wishes, Doxzoo Team

Posted 6 years ago

Doxzoo Online Printing is rated 4.7 based on 6,450 reviews