Doxzoo Online Printing Reviews

Name: Doxzoo Online Printing
Address: Doxzoo Ltd, Lincoln Road, Cressex Business Park, Doxzoo Ltd, Lincoln Road, Cressex Business Park, High Wycombe
Rating: 4.70

4.7 Rating 6,457 Reviews

94 %

of reviewers recommend Doxzoo Online Printing

Company Reviews

Metrics

Info

4.7

Based on 6,457 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Doxzoo Online Printing:

Bring documents to life with Doxzoo - your online document printing service. We can print, bind & deliver your documents in as little as 1 day. Happy printing!

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Doxzoo Online Printing 5 star review on 4th March 2023

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The good: They refund you when you get damaged goods. The bad: They deliver damaged items, multiple times. So I made an order and it arrived damaged, okay - no big deal, I contacted the support and they printed and sent the item again. The problem is that this item is ALSO damaged, in the same way. One can be an accident, but two in a row indicates some deeper issues with the packaging and quality control. I can not recommend this company for any sort of printing services. Keep in mind that this delivery was also £20.73 within the EU for a single item (plus printing). In the end they refunded me for the whole purchase.”

Helpful Report

Posted 5 years ago

Hi Nikola, Thanks for your review and recent order. As advised via live chat, we are very sorry that your booklet was damaged in transit on two occasions (the original plus the free reprint). We have since refunded the order in full. Your complaint regarding the packaging has also been shared with our Dispatch Manager. Best wishes, Doxzoo Team

Posted 5 years ago

“Text was reversed. Front page at the back, back page at the front. Have advised Doxzoo and wait to see how they resolve it. Very disappointed.”

Helpful Report

Posted 5 years ago

Hi Paul, Thanks for your recent order. We are sorry to hear that first and last pages were switched over in production. We will reprint these for you today. Best wishes, Doxzoo Team

Posted 5 years ago

“I was charged £6.50 for two pieces of A4 papers that I could have printed at my local library for a fraction of the price. I chose the laminate option but customer services claimed otherwise and were extremely unhelpful and said they couldn’t do anything about my order. I will never order anything from Doxzoo again, this was my first and last time.”

Helpful Report

Posted 6 years ago

Hi Tahsin, Thanks for your review and recent order. We responded to you regarding this earlier this week. A copy of the email is shown below for your records: ----------------------------- We are sorry to hear that you are unhappy with the document received. After reviewing the order, we can confirm that the spec ordered was 100 gsm paper (standard paper) without lamination. Lamination is only available if the paper thickness (gsm) is over 200, so this option would not have been available. For a certificate, we recommend choosing 200+ gsm and either lamination or encapsulation (plastic encasing) to improve durability. As the product has been printed in line with the specification shown during checkout and on your order confirmation email, the 100% quality guarantee has been met and a refund or reprint is not available in this instance. To avoid disappointment, we encourage all customers to double check their order specification. To highlight this, our basket page and payment page both display the following message in prominent red text: "Please double-check the document spec (e.g. paper size, paper weight etc.) before proceeding, as Doxzoo cannot be held responsible for incorrect customer selections." Further to this we also include a message (with tick box) that reads "I have double-checked my document preview and specification. I understand that my order will be printed in line with the preview and specification I have chosen. I have entered the correct delivery address and delivery details." The order confirmation also includes the full spec, so it is a shame that you did not spot the mistake and notify us right after the order was completed. If we'd been notified, we could have cancelled the order. Allowing you to then re-order with thicker paper and lamination instead. For registered users, we offer an edit order option. To make use of this facility, we recommend registering before placing any future orders, as it will give you greater flexibility if you do notice that the wrong spec has been selected. Lastly, we are always happy to provide guidance on recommend specs via Live Chat, so please contact us if you have any queries in future. ----------------------------- Best wishes, Doxzoo Team

Posted 6 years ago

“I was very disappointed with my second experience with Doxzoo. My books should have been delivered to my workplace by DPD courier - they never arrived. I provided plenty of evidence that the books had not been delivered, even suggesting the delivery driver return and speak to my colleagues who apparently received the parcel. After four weeks of being fobbed off with no offer to reprint or refund, I raised a dispute with Paypal, at which point I was given a refund within 24 hours. I don't know if the fault lay with Doxzoo or the couriers, but this was very poor customer service from Doxzoo, and I cannot recommend them. I am sure I would have lost my money if I hadn't used Paypal.”

Helpful Report

Posted 6 years ago

Hello, Thanks for your review and feedback. We are sorry that you are unhappy with your Doxzoo experience on this occasion. As advised via Live Chat messages and emails, the package was confirmed as delivered on your chosen delivery date. DPD (following an interview with their driver) provided a description of the person who signed for the goods, confirmed the drop off location via their GPS and also provided proof of signature. It is unfortunate that you were unable to locate the package in light of this information. Further to the above, we also called the hospital directly in an attempt to locate it ourselves. This resulted in passing information to you regarding potential packages awaiting internal collection by your department. Give the extraordinary circumstance, we needed to wait for an update from DPD regarding the status of the delivery before proceeding with a refund or reprint. Unfortunately DPD took a little longer than expected to get back to us and we needed to chase them several times to obtain an update. Delivery of the goods, a refund or reprint would have always been the outcome. We just needed to conclude the investigation before this was actioned. We are sorry that this took a little longer than usual given the circumstance. We have processed a full refund is light of your latest contact, however the status of the DPD investigation is still pending. Best wishes, Doxzoo Team

Posted 6 years ago

“Much niceness”

Helpful Report

Posted 6 years ago

Hi Richard, Thanks for your review and recent order. Is there any reason for your 1 star rating? We have not heard from you regarding any problems with your order. Please contact us via Live Chat to discuss. Best wishes, Doxzoo Team

Posted 6 years ago

“The preview was perfect and I was looking forward to the print but when it arrived parts were missing. Mainly text. I did get a refund and that but when it was a portfolio for an interview it was a real let down.”

Helpful Report

Posted 6 years ago

Hi Callum, Thanks for your review and recent order. We are very sorry that the portfolio content was not printed in full. It looks to be a font/content embed issue. It's been reported to our Production Manager for review. If you wish to order again in future, please contact us via Live Chat directly and we will flag your order up for additional quality checks. We hope your interview went well. Best wishes, Doxzoo Team

Posted 6 years ago

“I ordered two wire-bound portfolios for an important interview. They sent one wire-bound portfolio with the pages printed twice. When I called their customer service, there was no apology and they wouldn't help me on the phone. Instead, I was directed to a live chat client. Poor service and poor support. I won't be using them again.”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear that your 2 copies were bound together. When you called us earlier today to advise of this error, we requested that you sent over a photo so we could investigate further and resolve this for you today. In line with our reprint/refund policy, we do require a photo and written record of the issue prior to proceeding with a reprint/refund. The easiest way to share a photo with us is via Live Chat. We have yet to hear from you regarding this, so please send the photo over ASAP and we'll reprint or refund the order in line with your preference. Best wishes, Doxzoo Team

Posted 6 years ago

“Wrong documents sent to me, the live chat is all well and good but not active on a weekend and only get given 10 days to report it for doczoo to fix.”

Helpful Report

Posted 6 years ago

Hi Daniel, Thanks for your review and recent order. We are very sorry to hear that you received the wrong documents. Please contact us via Live Chat today and we'll investigate further and arrange a reprint or refund as required. As you've noted, we are open Monday to Friday only. For now, this means that enquiries received over the weekend are responded to promptly first thing on Monday morning. However we may consider offering weekend chat support in future in line with demand. Regarding the 10 day period to report errors/issues etc. We've found that 10 working days (2 full calendar weeks) is a reasonable amount of time to cover delivery, inspection of the order, contacting us to report issues etc. In extenuating circumstances we may offer some flexibility with this time period, however it depends on the situation. Best wishes, Doxzoo Team

Posted 6 years ago

“Dreadful service. Did not deliver, and sent an email to say the parcel hadn't been picked up to the billing email, not the email for the delivery address. When I queried this, they argued that using the billing email address was correct and added annoyance to poor service. Why? What do they think the delivery details are for then, but to contact the person waiting in for the parcel. Dreadful. Do not use.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review and feedback. We are sorry that you were unhappy with the service received on this occasion. As explained via email and over live chat this morning, unfortunately DPD failed to collect your parcel, resulting in a 1 working day delivery delay. As soon as we were aware of this delay, and in line with our company policy, we contacted the Doxzoo customer (the person who placed the order - you) to advise of this delay. As the delivery recipient was a third party, we did not contact them directly as the order was not in their name. Instead, DPD sent automatic delivery updates to the recipient. When we sent you the email advising of the delay, we offered a complimentary upgrade to a morning delivery, however we did not hear from you regarding this. Consequently, the package was sent via the standard weekday courier option for delivery today (Thu 30th May). Once again, we would like to apologise for the 1 day delivery delay on this occasion. We hope the order arrives with you shortly (it's due today, 12:07 - 13:07). In light of your experience, we have refunded the order in full. Best wishes, Doxzoo Team

Posted 6 years ago

“The preview would always come out blank on a number of pages with no apparent reason. After over a week fiddling around with my PDF file and uploading it each time to check if the preview would show the same output, I eventually managed to get rid of the issues. Unfortunately, the printed product ended up with another page looking wrong. A lot of hassle for an unsatisfactory result. I will add that my PDF file was not complex at all, simply a block of plain colour and one photo per page.”

Helpful Report

Posted 6 years ago

Hi Agathe, Thank you for your review. We are sorry to hear of the issues you experienced on our website. For future reference, please message us on live chat and we can assist you with these. We have passed your comments and order details over to the DEV team to be looked into. With regards to the print, if it has been printed incorrectly then please send photos via live chat with your order details and we will look into this as well. Best wishes, Doxzoo Team

Posted 6 years ago

“A3 sheets were pixelated and A6 sheets were cut wonky. Person I spoke to was not helpful at all!”

Helpful Report

Posted 6 years ago

Hi Hattie, Thank you for your review. As advised on live chat yesterday morning, the files we received were of a low pixilated quality and this would have been reflected to you on the online previewer whilst ordering. Our service is highly automated and as an order to print service it is recommended that the artwork uploaded is "print ready" and that you check the previewer to ensure you are happy before proceeding. We were not made aware of the trimming issues, if you can send us photos of this on chat we will take a look into this further for you. Best wishes, Doxzoo team.

Posted 6 years ago

“I'm writing to say I'm very unhappy with the quality of my booklet. Firstly many pages were dirty! The front cover especially, which really lowered the quality look that I was hoping for. Secondly the front cover image was off centred, not how it appeared in the preview. Finally many images throughout the document were highly saturated giving people orange blobs as faces with no definition, again not how the preview looked prior to purchase.”

Helpful Report

Posted 6 years ago

Hi Dominic, We are sorry that your order was not as expected. Please share a photo of the issue on live chat and we will take a look into this for you.

Posted 6 years ago

“I have upgraded for Saturday delivery and I have yet to receive my order. In addition, there was no urgent contact number that I could reach for instant assistance. I am very disappointed in this type of service for the price that I pay.”

Helpful Report

Posted 6 years ago

Hi, Thank you for your message. As advised on our website we were closed over the bank holiday weekend. Please message us on live chat with your order details and we can look into the issue for you.

Posted 6 years ago

“I waiting for my parcel 10 days”

Helpful Report

Posted 6 years ago

Hi Anett, Your order has been dispatched in line with your selection during checkout and is on track for your chosen delivery date. 5 day production was selected (5 working days, excluding weekends and bank holidays), giving you a dispatch date of 25th April and estimated delivery date of 26th April. These dates were displayed during checkout and on your order confirmation and dispatch emails. We hope your order arrives soon. However please note that Royal Mail provides an estimated delivery date only, it may take up to 5 days to arrive. For urgent deadlines, please choose our same day or next day production option and courier delivery. Best wishes, Doxzoo Team

Posted 6 years ago

“I was very disappointed with what was sent to me, as it was wrongly printed (they printed on the inside of the cover, who does that) and delivered significantly later than I paid for. I placed order on Wednesday afternoon but was delivered on Friday, even though I paid for first class delivery. Not withstanding the fact that am based in London, not even outside London.. We all know normal postage for first class is often next day, in this case it took the third day to get to me. Every effort to get it resolved with staff who helped me originally set up the project on their system was futile as she kept defending their mistake. So in the end, I missed out on a huge opportunity because the document came much later than when I needed it and it's even printed wrongly so I can't use it. The interesting thing is as part of notification of the despatch confirmation email they have the statement below: "Order not as expected? Contact us via Live Chat within 10 business days and we'll make things right." Obviously that is not what they are interested in. Am hugely disappointed as I was looking to be doing business with them for a long time to come. The least they could have done was to have given me the opportunity to get it set up and printed again to at least replace the 3 copies I can't use now, because it's not professionally printed. Disappointed client.”

Helpful Report

Posted 6 years ago

Hi Victor, It is very disappointing to read this review. As explained yesterday via Live Chat, the product you choose was our booklet option. The very nature of this product is that page 2 of your file is printed as the inside cover. This is commonplace for saddle-stitched booklets. The inside covers are not blank by default - if you wish to have a blank cover you must add a blank within your artwork to account for this. Following your booklet selection, the interactive document preview showed page 1 as the front cover and page 2 as the inside cover. It is a pity you did not notice this and amend your artwork accordingly. Regarding delivery, you chose the Royal Mail 1st Class option which provides an estimated delivery date only. This is clearly marked as such and for urgent deadlines we recommend courier delivery to avoid disappointment. Further to this, our dispatch email states "Royal Mail 1st Class delivery dates are estimated, not trackable and may be subject to local postal delays. Please allow 1 week (5 delivery days) for delivery before contacting us." Your order dispatched on 4th April and was delivered on 6th April, well within the advised time-frame. Lastly, in line with our 100% quality guarantee we are always happy to provide a free reprint or refund when an order is incorrectly printed. However as stated in our terms and conditions, we cannot be held responsible for incorrect selections and customer error during checkout. If you need assistance when ordering in future, please let us know so we can double check your selections and ensure it matches your requirements. Best wishes, Doxzoo Team

Posted 6 years ago

“There were some file missed”

Helpful Report

Posted 6 years ago

Hi Crescenzo, Thanks for your feedback and recent order. We are very sorry to hear that some items were missed. Please send details to us via Live Chat and we'll dispatch the missing items for you today. Best wishes, Doxzoo Team

Posted 6 years ago

“Still not received my order.”

Helpful Report

Posted 6 years ago

Hi Lucy, We are sorry to hear that Royal Mail have yet to deliver your order. As stated on the website and dispatch email (dispatch date 8th March): "Royal Mail 1st Class delivery dates are estimated, not trackable and may be subject to local postal delays. Please allow 1 week (5 delivery days) for delivery before contacting us." To avoid disappointment with urgent orders and deadlines, we recommend the trackable and guaranteed DPD courier option. If there is no sign of your order tomorrow (14th March), please check with your neighbours and local RM delivery office. If they cannot locate it, let us know via Live Chat. Best wishes, Doxzoo Team

Posted 6 years ago

“did not receive my order, rubbish !!!!!!!!!!!!!!!!”

Helpful Report

Posted 6 years ago

Hi Tomasz, We are sorry that DPD failed to deliver your order on your delivery date. As discussed via Live Chat last week, DPD have sent the package back to us. The delivery driver flagged it up as not having the required contact name We've since reprinted the delivery label and can confirm that the contact name was stated on the label. Unfortunately this was an oversight made by the DPD driver. Due to the delay we will refund your order in full. Best wishes, Doxzoo Team

Posted 6 years ago

“Printing was incorrect and late”

Helpful Report

Posted 6 years ago

Hi David, Thanks for your review and recent order. As advised via Live Chat yesterday, as the chosen delivery method was Royal Mail 1st Class, your delivery date was estimated only. This delivery method may take up to 5 days to arrive. For urgent orders we recommend the courier delivery option. We are sorry that the prints were incorrect. In light of this information, a full refund was processed and the issue was shared with our Production Manager for investigation. Best wishes, Doxzoo Team

Posted 6 years ago

“No received on the time.”

Helpful Report

Posted 6 years ago

Hi Anett, Thanks for your review and recent order. We are sorry to hear that your estimated Royal Mail delivery date has not been met. Unfortunately this delivery method is estimated and non-trackable and it may take a few days to arrive. For urgent orders we recommend the courier delivery option. Your order dispatched on 27th Feb, so we'd expect it to arrive by tomorrow (within 5 delivery days). If there is no sign of it in tomorrow's post, please check with your neighbours and local Royal Mail delivery office. If they cannot locate it, please contact us directly via Live Chat and we'll reprint your order. Best wishes, Doxzoo Team

Posted 6 years ago

Doxzoo Online Printing is rated 4.7 based on 6,457 reviews