Doxzoo Online Printing Reviews

Name: Doxzoo Online Printing
Address: Doxzoo Ltd, Lincoln Road, Cressex Business Park, Doxzoo Ltd, Lincoln Road, Cressex Business Park, High Wycombe
Rating: 4.70

4.7 Rating 6,457 Reviews

94 %

of reviewers recommend Doxzoo Online Printing

Company Reviews

Metrics

Info

4.7

Based on 6,457 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Doxzoo Online Printing:

Bring documents to life with Doxzoo - your online document printing service. We can print, bind & deliver your documents in as little as 1 day. Happy printing!

Visit Website

Write Your review

Tell us how Doxzoo Online Printing made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Doxzoo Online Printing 5 star review on 4th March 2023

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the quality of product wasnt good and wheni cintacted doxzoo they were not helpful at all”

Helpful Report

Posted 6 years ago

Hi Magda, We are sorry to hear that you were unhappy with your Doxzoo experience. As discussed via Live Chat last week, the document was printed in line with the preview and for this reason our 100% quality guarantee does not apply. If you wish to order in future, please let us know when doing so and we will double check the spec and artwork received to ensure it matches your requirements. Best wishes, Doxzoo Team

Posted 6 years ago

“I ordered prints from doxzoo after a recommendation. Unfortunately, they came incredibly damaged. All of my prints were creased because of how poorly they were packed. There wasn't any care put into protecting them. Edges were damaged. Not to mention pure lack of attention to how they were actually printed on the paper (some were off the grid, borders were different on all of them). I would like to get a refund because this is absolutely criminal. I would've been better off printing them on my home printer...”

Helpful Report

Posted 6 years ago

Hi Eva, Thank you for your feedback and recent order. We are sorry to hear that your prints were damaged in transit and not as expected. We have not heard from you directly regarding this? However in light of your message here we will refund the order in full. Your complaint will also be logged with our Production Manager for investigation. Best wishes, Doxzoo Team

Posted 6 years ago

“I'm not impressed with the quality of the printing or the cutting - it doesn't look like it's been done by a professional print shop. The paper is very thin and it honestly looks like it's been printed on an inkjet printer. It's also not clear that the size you order isn't the finished size - my whole order was completely unusable. When I contacted them to suggest it might be worth making it clearer, they were rude and dismissive. Unimpressed.”

Helpful Report

Posted 6 years ago

Hi Melissa, Thank you for your review. As discussed this morning via Live chat, due to the nature of folded sheet printing you must order 1 size up from your desired finish size. This information can be found on the product page as well as within our help articles. We also advised that we will pass your comments about making it clearer over to the relevant team, which we have done. On this occasion we have printed as per your specification. We were not made aware that there are also issues with the print/trimming quality. Please send us photos of these issues via Live chat and we can get this looked into. Best wishes, The Doxzoo team.

Posted 6 years ago

“Very poor service, printed my sheets double sided when I asked for single sided. And then reprinted the wrong sheets when I asked them to rectify this. I have wasted a week and my money and now I’m going to miss my deadline. Don’t waste your time, and avoid the stress of dealing with this company. The second delivery arrived in a ripped envelope, I’m amazed the sheets weren’t damaged. Amateurs!”

Helpful Report

Posted 6 years ago

Hi John, Thank you for your review and recent order. We are disappointed to hear that your documents were misprinted initially and the wrong document was reprinted. Apologies for the inconvenience caused on this occasion. Your complaint will be raised with our Production Manager for investigation. We will refund your order in full. Best wishes, Doxzoo Team

Posted 6 years ago

“can't read the text, document is useless, no solution offered, not using DZ again.”

Helpful Report

Posted 6 years ago

Hi Anthony, Thanks for your review and recent order. As advised via Live Chat yesterday, the fonts were not printed properly as they were not embedded within your PDF. If fonts are not embedded, they will not display as expected and may be substituted in print. This font display issue was reflected in the Document Preview prior to checkout and the document was consequently printed in line with this preview. To avoid this in future, please follow our recommendation and ensure fonts are embedded prior to upload. Best wishes, Doxzoo Team

Posted 6 years ago

“documents arrived damaged to bad packing. had to wait to get the reorder. also one document wasn't complete- didn't have plastic cover that i ordered. over priced and underwhelmed”

Helpful Report

Posted 6 years ago

Hi Grania, Thanks for your review and recent order. As advised via Live Chat yesterday afternoon, we were sorry to hear that 1 item was damaged and 1 item had a missing acetate cover. The reprint is currently in progress ahead of dispatch this afternoon, so the replacements should be with you tomorrow (20th Feb). Best wishes, Doxzoo Team

Posted 6 years ago

“If you value the consistency of printing quality, do not use this company.”

Helpful Report

Posted 6 years ago

Hi Thomas, Thanks for your review and previous order. We are sorry that the print quality was not as expected on this occasion. As advised via Live Chat yesterday (18th Feb 2019), as the order was placed some time ago (8th Jan 2019) and no mitigating circumstances were provided, our reprint/refund policy no longer applies. As per our terms and conditions, we do state that customers should check their order upon delivery and make contact within 10 business days noting any issues. It is unfortunate that you did not contact us sooner, as we would have happily reprinted or refunded as required within this period. As over a month has now passed, we no longer have the artwork on record. Best wishes, Doxzoo Team

Posted 6 years ago

“The quality of my actual printer wasn’t excellent but regardless, printing it at home gave better quality results.”

Helpful Report

Posted 6 years ago

Hi Nadya, Thanks for your review and recent order. We are sorry that the quality was not as expected. Please send photos of the issue to us via Live Chat and we'll investigate further. Best wishes, Doxzoo Team

Posted 6 years ago

“I ordered a book, but they sent me folded letter sized sheets. When I asked for refund, they insisted it was what I ordered. I said the website was confusing, it showed me a book. It is a case of "Incorrect motive" and it should be cancelled. However the staff didn't understand this terminology. I wasted 17 pounds for nothing. What do you expect me to do with this 100 sheets!? Surely I wanted a book!”

Helpful Report

Posted 6 years ago

Hi Machiko, Thank you for your review. As advised via Live Chat yesterday, the product you chose was 'Folded Sheets'. This product type was shown to you in the document preview, as well as stated throughout checkout (on the basket page and order summary prior to payment) and on your order confirmation email. As 'Folded Sheets' was chosen, the order was printed in line with your selection. Doxzoo cannot be held accountable for incorrect selections made during the order process. If you would like to order a book, please choose 'Paperback Book' or 'Hardback Book' during the order process. If you are not sure of how to do this, please message us on Live Chat and we'll assist. Best wishes, Doxzoo Team

Posted 6 years ago

“Somebody’s else’s printing was sent to me by mistake and goodness only knows where mine went. Mine was 950 pages hers was 3. Does nobody check? This caused me major embarrassment as I had to produce this for a meeting in Holland. So no, I am not impressed with Doxzoo”

Helpful Report

Posted 6 years ago

Hi Lorie, Thanks for your review and order. As advised via Live Chat on Wednesday, we are very sorry that this happened. The complaint has been shared with our Dispatch Manager for investigation. In light of the error, we processed a full refund on Wednesday. Best wishes, Doxzoo Team

Posted 6 years ago

“I was pleased with the ease of the service however I have still not received my order”

Helpful Report

Posted 6 years ago

Hi Cerian, Thanks for your review and recent order. We are sorry to hear that Royal Mail did not deliver on your estimated delivery date of 4th Jan, however please note that this delivery method is always estimated and may be subject to local postal delays. For urgent orders we do advise choosing courier delivery, as this is trackable and guaranteed. Your order dispatched on 3rd Jan, so we'd expect it to be with you in the next couple of days. If there is still no sign of your package by 9th Jan, please check with your neighbours and local Royal Mail delivery office. If you cannot locate it, please let us know and we will reprint it for you. We hope it arrives soon. Best wishes, Doxzoo Team

Posted 6 years ago

“Still hasn't turned up. Expected delivery by Thursday, now Monday and no sign of it.”

Helpful Report

Posted 6 years ago

Hi Loic, Thanks for your review and recent order. We are sorry to hear that Royal Mail did not deliver on your estimated delivery date, however please note that this delivery method is always estimated and may be subject to local postal delays (especially so during the festive season). If there is still no sign of your package, please check with your neighbours and local Royal Mail delivery office. If you cannot locate it, please let us know and we will reprint it for you today. Best wishes, Doxzoo Team

Posted 6 years ago

“I submitted the art work for a simple ring binder file for holiday let information. The web site asked for it to be configured in a certain way and after several attempts the web site accepted my work and took my payment. I needed the binder urgently only to be told the very next day that the inner pages that I had submitted had crashed their printer and to resupply the artwork flattened and embedded-WHATEVER THAT MEANS!! I asked to explain this and I was told by Lucy that it depends on my software. Absolutely hopeless and what a waste of time. Never use this site again.”

Helpful Report

Posted 6 years ago

Hi Kathy, Thanks for your review. We are sorry to hear that you are unhappy with our service. From time to time we do ask customers to resupply their files. We do not do this lightly - it is a last step. Our artwork studio spent time trying to fix your file and make it printable, however they were unable to do so. In light of this, our only option was to request a new version from you (with images flattened/embedded). As you were not willing to resupply the file, we have cancelled and refunded the order as requested. Best wishes, Doxzoo Team

Posted 6 years ago

“Never receiced my parcel even though the order was made more than a week ago”

Helpful Report

Posted 6 years ago

Hi Gabriele, Thanks for your feedback and recent order. We are sorry to hear that Royal Mail have failed to deliver your order in a timely fashion. It dispatched on 4th December, so we would expect it to have been delivered by now. If you haven't already, please check with your neighbours and local Royal Mail delivery office. If there is no sign of it there, please contact us via Live Chat with an update and we'll arrange a free reprint or full refund if required. Best wishes, Doxzoo Team

Posted 6 years ago

“I paid for next day delivery because I needed the printing for work. It arrived a week later. One of the pieces was missing some of the colour. Not good enough. Not happy at all and would not recommend.”

Helpful Report

Posted 6 years ago

Hi Hannah, Thanks for your review and recent order. We are sorry to hear that Royal Mail took 1 week to deliver your documents. Unfortunately this delivery method is estimated only and can be subject to local postal delays. This is communicated throughout the checkout process and we do recommend courier delivery if you have a deadline to meet. Regarding the missing colour, we have not heard from you directly regarding this? Please send us a message and photo via Live Chat and we'll reprint or refund the affected item(s) as required. Best wishes, Doxzoo Team

Posted 6 years ago

“poor”

Helpful Report

Posted 6 years ago

Hi Danny, Thanks for your review and recent order. We are sorry to see you've described your experience as 'poor'. We have not heard from you directly regarding any issues ? Please contact us via Live Chat to share details and we'll investigate right away. Best wishes, Doxzoo Team

Posted 6 years ago

“Ended up with the wrong item posted. Right image printed in the wrong way which I put down to unclear website and ordering forms. Colour quality pretty poor too”

Helpful Report

Posted 6 years ago

Hi Eva, Thanks for your review and feedback. We are sorry to hear that the order was not as expected. Please contact us directly via Live Chat with details of the issues (and photos) and we'll reprint or refund as required. Best wishes, Doxzoo Team

Posted 6 years ago

“Received duplicated print quantity and staff wasted a whole day enveloping 600 letters instead of 300. Apparently I was sent "overages"... and was then told it's my responsibility to check. For very large printing orders it's an impossible task to check one by one to spot repeats. Specially when done by different members of staff. Some of our orders are also sent directly to customers... and therefore we would never know double were sent until we got the postage bill. How can we trust the order will be correct? Not happy.”

Helpful Report

Posted 6 years ago

Hi Lulu, As advised via live chat today, we are sorry that you were sent extra copies. From time to time, overages are printed. Instead of disposing of these extras, it makes sense to pass these to the customer free of charge. In this instance, you were sent 600 sheets of paper instead of 300 sheets of paper. We are sorry that you did not notice the extras until you'd already mailed them. We do advise that customers check the document specification, quality and quantity upon immediate receipt of the order, so please do so in future. Best wishes, Doxzoo Team

Posted 6 years ago

“I agreed for delivery on a certain date, however it was never delivered and I received a message the following day saying it will be delivered however as I was busy I had to redirect my package to a pick up point which took a further 2 days to arrive. If it had arrived on the date I choose then I would have been at home got delivery. When I received the package the sides of the box was not sealed therefore the edges of all pages were crumbled. I paid a lot of money for my printing and have been let down with the poor packaging. So so disappointed”

Helpful Report

Posted 6 years ago

Hi Georgina, Thanks for your review and recent order. We are sorry to hear that DPD failed to deliver on time and that the package was damaged in transit with them. Please contact us directly via Live Chat and let us know whether you would like a reprint or refund for the damaged items. Best wishes, Doxzoo Team

Posted 6 years ago

“This is our second order of the same print book job but unfortunately not satisfactory. Stripes on the rear panel are evident. Should be solid dark purple. Also spine measurement they instructed was way out, hence the red stripe. That has pushed title off-centre. Contacted Doxzoo awaiting response.”

Doxzoo Online Printing 1 star review on 20th October 2018

Helpful Report

Posted 7 years ago

Hi Steven, Thanks for your review and recent order. We are sorry to hear the books were not as expected. We cannot find a direct chat message or email in your name/Order ID. Please forward us the message (and photos) via Live Chat, and we'll arrange a reprint for you today. Your concerns will also be flagged up with our Production Team and Dev Team. Best wishes, Doxzoo Team

Posted 7 years ago

Doxzoo Online Printing is rated 4.7 based on 6,457 reviews