Everything arrived damaged , soaking wet from the rain and huge misprinting error that is being blamed on me despite the face their document previewer is literally incorrect. In the docu previewer on drafts (ordered 4 to straighten out any issues) I added one blank page to the end of colouring books which everything being double sided equated to a blank page and the back cover inside and back to be white. So you’d think I’d added 4 not one… so I understood that the back cover was an automatic thing clearly since I only added one page. With this information in mind, I removed the blank page thinking it would still have a back cover. The document previewer even said page not cover. I have sent them all evidence of this and also 111 copies arrived in cardboard boxes soaking wet chucked about by the delivery company. Refusing to refund me and offered to reprint me the same MISPRINTED documents… false contact information and phone number provided on their boxes too. Will be contacting my bank for a chargeback and taking business else where. Guys don’t support this company. They have no phone number and I suspect they are actually overseas. Point blank refusing to give me my money back despite everything. 111 copies of booklets with 32 pages (only colour is the front cover) .. for £150 to arrive in such a state I am within my rights to have a full refund after everything they have done. I will be taking this as far as I can take it. Their responses aren’t making any sense and I’m not sure what to do. This is having a serious effect on my mental health and their customer service is the worst I have ever experienced from a company that’s supposedly within the Uk. I’m having to file a charge back through my bank