Poor customer service. Gave incorrect instructions for printing then did not own their mistake, blamed me and denied any sort of compensation. I needed to print an A5 booklet made of half folded A4 sheets. After reading all Doxzoo articles about setting up the booket file, I was still unsure about wether I had to choose A4 or A5, so asked them in the live chat. I made pretty clear the end-product needed to be A5 and was told to select the A4 size for that, so I went ahead, followed their instructions and then received an A4 size booklet made of A3 sheets. When I complained, I was told that there was no fault on their end because, in a conversation about "How to setup artwork for a half folded booklet?", I could have been talking about printing lose sheets to then fold them myself at home... Very condescending and disrespectful.