Doxzoo Online Printing Reviews

Name: Doxzoo Online Printing
Address: Doxzoo Ltd, Lincoln Road, Cressex Business Park, Doxzoo Ltd, Lincoln Road, Cressex Business Park, High Wycombe
Rating: 4.70

4.7 Rating 6,450 Reviews

94 %

of reviewers recommend Doxzoo Online Printing

Company Reviews

Metrics

Info

4.7

Based on 6,450 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Doxzoo Online Printing:

Bring documents to life with Doxzoo - your online document printing service. We can print, bind & deliver your documents in as little as 1 day. Happy printing!

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Doxzoo Online Printing 5 star review on 4th March 2023

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not great aren't very helpful”

Helpful Report

Posted 3 years ago

Hi Tim, Thank you for your message. We are sorry to hear that you think we weren't very helpful. We have had a look and noticed that unfortunately the editing period had closed when you contacted us about changing your order. Doxzoo is a completely automated service and we offer a 1 hour editing window to all registered users (15 minutes for same day orders) however, once this has ended the order hits production straight away to ensure there are no delays and therefore we do not have the facility to make changes. If there is anything else we can help you with regards to what you have received then please let us know. Best wishes, Doxzoo Team

Posted 3 years ago

“I have not yet received my order after a week when i paid for next day delivery”

Helpful Report

Posted 3 years ago

Hello, We are sorry Royal Mail have failed to deliver your order as of yet. We do advise on the website that this service is estimated and not trackable therefore we are not able to provide you with an exact time frame of when it will be delivered. Due to lockdown, we do try to warn customers on our website to allow extra time for Royal Mail deliveries and to use DPD if urgent. If it doesn't arrive after 10 working days then please let us know, we will be happy to assist. Best wishes, Doxzoo team.

Posted 3 years ago

“Worst service ever and Paul is of no use to ur online chat... I will be taking my money else were although you where cheaper guess u pay for the service u get cheap and pathetic. When uploading a file as 1 kb, doesn't even complete the uploading just freezes. Iv upload a bank statement a payslip to see if it's my files no its ur useless system. As Paul said i should use a different supplier I most definitely will!!!! As long as I will get a better service for the amount im about to spend.”

Helpful Report

Posted 3 years ago

Hello, I am sorry you experienced an issue uploading your file to our site. We advised you that there was an issue with your file and advised a number of options. You became abusive and so we were unable to help you further. We treat all people who approach us in a courteous and helpful manner and expect the same in return.

Posted 3 years ago

“The doxzoo system changed the font of my documents from a handwriting one to block capitals rendering the docs useless to me. Customer service response was tough luck. Taking my custom elsewhere!”

Helpful Report

Posted 3 years ago

Sorry to hear that you are not happy with our response. We try very hard to get things right. We did explain that you had not embedded your fonts, and so this was the cause of the issue. We provide a preview on screen of all documents (page by page) for customers to view and check before printing, this is a unique feature of our service and gives customers the ability to be sure about things before ordering. The issue you had did show up clearly on the preview. We always try to communicate rapidly and offered a discount on a future order as a gesture of goodwill. We do however rely on customers checking their artwork and we are always happy to provide assistance on this through articles or livechat

Posted 3 years ago

“I ordered a binded notepad and glued notepad. When they arrived the binded note pad, front and back cover were cut shorter than the lined pages so the lined pages were hanging over the edge of the covers and were visible when the note book was closed. The glued notepads had the same issue and also had glue down the sides of the note pad. Although this was very frustrating, I understand things like this can happen so i raised a complaint via the live chat and spoken to someone called Lucy. I stressed the importance of needing the reprints to be delivered with next day delivery as I needed these products ahead of a meeting. I found Lucy to have an attitude and made me feel as if my custom wasn't valued, guilty for raising my dissatisfaction and as if i was in the wrong expecting the best possible outcome which to me was ensuring the reprints are sent out to me next day delivery. Very skeptical about the reprint as the attitude if the customer service advisor has made me believe the whole company has a don't care attitude hence why the printing was so awful.”

Helpful Report

Posted 3 years ago

Hi Patrice, Thank you for your review. We have taken a look into this for you and see that customer services has arranged for your order to be reprinted as well as an upgrade of delivery to courier to ensure it arrives Thursday (confirmed to you via live chat). We are sorry that it cannot dispatch any sooner than this but as explained glued pads require drying time and therefore cannot dispatch any quicker. If there is anything else we can help you with then please let us know. Best wishes, Doxzoo Team

Posted 3 years ago

“I haven’t received the item yet :(”

Helpful Report

Posted 3 years ago

Hello Donna, I am sorry your royal mail delivery has not arrived yet. Unfortunately royal mail deliveries are not trackable as mentioned at checkout and there are localised delays at some local sorting offices . The only guaranteed next day service is via courier. We dont have a record of you getting in touch so drop us a message on live chat and we will aim to put things right.

Posted 3 years ago

“Delivery was really bad by dpt I will never deal with doxzoo anymore.. I paid almost £9 extra and didn't received a proper same day delivery also... Real real disappointed”

Helpful Report

Posted 3 years ago

Hello Dhanajay, Thanks for the review. We don't actually offer same day delivery, it is next day if ordered with same day production. If your order was delayed longer than what was estimated on your order confirmation then please get in touch, we will happily look into this further for you. Best wishes, Doxzoo Team

Posted 3 years ago

“Really disappointed - an easy process to upload, great initial communication, but my order received back (now nearly 5 weeks since I ordered). While I appreciate that Royal Mail could also be at fault, communication with Doxzoo about the missing order was unhelpful, placing all blame on the postal services, and not offering any form of recompense. With no proof that my printing was ever even undertaken, I will not be returning to Doxzoo as I can't help wondering if they simply took my money. I hate leaving a negative review, but have tried direct communication to resolve the issue, to no avail. Such a shame.”

Helpful Report

Posted 3 years ago

Hello, I am sorry to hear that you feel disappointed by the service we provided. I am afraid I cannot look up your records as you have not provided a name, order number or means of contacting you. Doxzoo provide a 100% guarantee on all our printing and if an item is not delivered or arrives below standard than we will always reprint or refund whether by Royal Mail or Courier. Royal Mail as widely publicised on the news/our website is experiencing localised delays due to Covid, this is unfortunately outside our control and thus why we recommend the courier option for time critical items. With reference to your comment about proof of despatch we always email on confirmation of order as well as when the item is scanned out of our building (and with courier option you can track the parcel to your door). Once again I am sorry you are disappointed but if you get in touch we would as ever be happy to provide a refund or reprint.

Posted 3 years ago

“Ordered certificates. Not arrived. Never again”

Helpful Report

Posted 3 years ago

Hello, we are sorry Royal Mail have failed to deliver your order as of yet. We do advise on the website that this service is estimated and not trackable therefore we are not able to provide you with an exact time frame of when it will be delivered. Due to COVID and the Festive period we do try to warn customers on our website to allow extra time for Royal Mail deliveries and to use DPD if urgent. If it doesn't arrive after 10 working days then please let us know, we will be happy to assist. Best wishes, Doxzoo team.

Posted 3 years ago

“The delivery date that you choose is not accurate and the customer service agents relay that very impolitely if you ask why your parcel hasn’t been delivered on the day you picked and paid for. I still haven’t received my parcel which was supposed to come 2 days ago so can’t really comment any further, just thoroughly disappointed with the service.”

Helpful Report

Posted 3 years ago

Hello, Thanks for the review. We are sorry Royal Mail have failed to deliver your order as of yet. We do advise on the website that this service is estimated and not trackable therefore we are not able to provide you with an exact time frame of when it will be delivered. Due to COVID and the Festive period we do try to warn customers on our website to allow extra time for Royal Mail deliveries and to use DPD if urgent. If it doesn't arrive after 10 working days then please let us know, we will be happy to assist. Best wishes, Doxzoo team.

Posted 3 years ago

“They want a review on a product I haven't received, so you will get one star because I haven't received yet. Maybe you should try to be as efficient with your deliveries. No doubt COVID and Xmas will get the blame”

Helpful Report

Posted 3 years ago

Hello Julia, Thanks for the review. We are sorry Royal Mail have failed to deliver your order as of yet. We do advise on the website that this service is estimated and not trackable therefore we are not able to provide you with an exact time frame of when it will be delivered. Due to COVID and the Festive period we do try to warn customers on our website to allow extra time for Royal Mail deliveries and to use DPD if urgent, with a notice on the home page, delivery page, payment page and on your order confirmation emails. If it doesn't arrive after 10 working days then please let us know, we will be happy to assist. Best wishes, Doxzoo team.

Posted 3 years ago

“Order hasn’t arrived yet. First time I’ve not received an order on the predicted date. Since I’ve been asked to write a review, here it is! Contacted live chat before reviewing to get an idea of what kind of delays they’re experiencing with the post and got a copy/paste answer from the website so no help whatsoever. I will continue to wait and hope my order arrives and is what I’m expecting. Until then, can’t give the company more than 1 star due to no product and unhelpful customer service. Maybe don’t request reviews so soon in future!!”

Helpful Report

Posted 3 years ago

Hi Sarah, Thanks for the review. We are sorry Royal Mail have failed to deliver your order as of yet. We do advise on the website that this service is estimated and not trackable therefore we are not able to provide you with an exact time frame of when it will be delivered. Due to COVID we do try to warn customers on our website to allow extra time for Royal Mail deliveries and to use DPD if urgent. If it doesn't arrive after 10 working days then please let us know, we will be happy to assist. The Doxzoo team.

Posted 3 years ago

“Disappointed with this service”

Helpful Report

Posted 3 years ago

Hi Zlata, We are sorry to hear this. If there is anything we can do to help you with a particular issue then please message us on live chat. Best wishes, Doxzoo Team

Posted 3 years ago

“I called and said I wanted some sheets laminated but the website was a bit unclear how to select this. After explaining that I wanted laminated sheet as if I was using a normal laminator, the person explained how to select this. Laminated was a plastic film over the top of my prints! Perfect. they arrived and it was no more than a piece of paper with a shine on it after calling and getting a very unhelpful and patronising person on the phone I was told I needed to order encapsulated. I explained that this means nothing to the general public and if you order laminated you expect to get what you would if you used a laminator and laminating pouches. I was told it wasnt her fault I didnt know what I was ordering and it clearly states the difference. After having a look it isnt clear and stated that laminating is a clear plastic film over your print outs. Which to every day people is what a laminator does. I am annoyed that its is misleading but I am fuming about the way I was treated like an idiot for not knowing the difference. You dont go to currys and buy an ecapsulator and encapsulating punches do you.”

Doxzoo Online Printing 1 star review on 9th September 2020

Helpful Report

Posted 3 years ago

Hi Kate, Thank you for your review. We are sorry to hear that your order was not as you expected. As advised on live chat and on the phone, lamination and encapsulation are 2 different products/finishes. We explain the differences on the product pages, help articles and tool tips (as per your screen shot of the website). We are sorry that you did not notice this before placing the order. On this occasion we have printed as per your specification, loose sheets with matt lamination and as per our terms and conditions we cannot provide a reprint or refund. If there is anything else we can help you with then please get in touch. Doxzoo Team.

Posted 3 years ago

“very disappointed, terrible service. upload many documents and they were print as "continuous", without any logic. Now I have more than 500 pages of rubbish, and they cannot even help. I'll definitely use another service.”

Helpful Report

Posted 3 years ago

Hi Alice, Thanks for your review. As stated on live chat this afternoon we have printed your order in line with what you selected at check out. The option to “print as a continuous document” was selected rather than “start each file on a new page”. The spec you chose would have been reflected to you on the online previewer and therefore we cannot arrange a reprint or refund as per our terms and conditions, sorry about that. Best wishes, Doxzoo team.

Posted 3 years ago

“The product wasn't what I expected, and I wasn't offered a reprint.”

Helpful Report

Posted 3 years ago

Hi Susan, Thank you for your review. As advised on live chat the size of your font was very small on the file supplied. I'm sorry that it was not how you expected it however we do have an online previewer which does show how your file will be printed and we have printed in line with that. We have offered to provide you with a discount code as a gesture of goodwill off of a future order should you want to edit your file and re-upload, but we have not heard back from you. Best wishes, Doxzoo Team

Posted 3 years ago

“Poor service & bad experience Unhelpful customer service Printed work in wrong format after wasting time to deliver After making complain about wrong format , size, doxzoo was unable to fix it. I will not recommend your service to anyone”

Helpful Report

Posted 3 years ago

Hi Foluso, As explained on live chat last week, we are sorry your order was not as expected however we did print in line with what was shown to you on the online previewer. As an automated service the online previewer gives an exact representation of how your document will be printed. On our booklet printing page and within our help articles we do explain that we cannot print from double page spreads, we would require single pages to be uploaded for our booklet printing service. If there is anything else we can help you with then please get in touch. Doxzoo team.

Posted 3 years ago

“Great online tool with a lot of options, really good result and executed rapidly! Thank you very much!”

Helpful Report

Posted 4 years ago

“I have never received my package! where is my product? Can I have the refund?”

Helpful Report

Posted 4 years ago

Hello Serena, Thanks for the review. Your order dispatched via Royal Mail 1st class delivery on 5th February as per your dispatch email. Please message us on Live chat and we can look into this further for you. Doxzoo Team.

Posted 4 years ago

“The good: They refund you when you get damaged goods. The bad: They deliver damaged items, multiple times. So I made an order and it arrived damaged, okay - no big deal, I contacted the support and they printed and sent the item again. The problem is that this item is ALSO damaged, in the same way. One can be an accident, but two in a row indicates some deeper issues with the packaging and quality control. I can not recommend this company for any sort of printing services. Keep in mind that this delivery was also £20.73 within the EU for a single item (plus printing). In the end they refunded me for the whole purchase.”

Helpful Report

Posted 4 years ago

Hi Nikola, Thanks for your review and recent order. As advised via live chat, we are very sorry that your booklet was damaged in transit on two occasions (the original plus the free reprint). We have since refunded the order in full. Your complaint regarding the packaging has also been shared with our Dispatch Manager. Best wishes, Doxzoo Team

Posted 4 years ago

Doxzoo Online Printing is rated 4.7 based on 6,450 reviews