Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,583 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,583 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seems I was a little hasty in posting my original review, so this one replaces it... Whilst we had an initial misunderstanding with the first booking, and looked like we were going to experience a delay in getting the spare part we needed, when this was raised with customer services it was handled excellently, and the washing machine was fixed the next day. Things can always go wrong, but what really matters is how any issues are resolved if they do arise. Really can't fault Domex on this one, and I would definitely use them again.”

Helpful Report

Posted 10 years ago

Dear Ben, There is nothing wrong to express your disappointment or dislike of the service you get from a company nor the speed of doing so. What's key for us is to be given a chance to put things right. And by saying right this doesn't mean we've done anything wrong or bad but perhaps just a clash of expectations and status quo. Anyway, I am glad we swiftly met your expectations in the end and left you pleased with our service. Finally, we appreciate your time in writing your review and more importantly telling us how you felt in first place. Thank you and we hope to be of assistance in future (whenever that may be, we'll be ready) Regards, Domex Team

Posted 10 years ago

“fixed a 16 year over and even advised which makes have costly spares to factor into purchases in the future”

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Posted 10 years ago

“Reasonable price, & nice, helpful, knowledgable & curteous engineer. Let me know he was on his way before he arrived. Did the job properly.”

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Posted 10 years ago

“Dome were the repairer appointed by my insurance company. They made arrangements with me by phone and on the day of the repair, my engineer Kris called me again to confirm the time of his visit. He was extremely polite and helpful and I would highly recommend using Domex to anyone else. Who knows, you may be as lucky as I was and have Kris undertake your repair! Many thanks Kris, and Domex.”

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Posted 10 years ago

“Excellent, great customer service and experienced and polite engineers. I would highly recommend them.”

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Posted 10 years ago

“I called my washing machine manufacturer who sent a DOMEX engineer that same day. My engineer, Daruis was so friendly and professional and sorted out the problem in no time. I was surprised at the excellent customer service as you don't see much of that nowadays. 5 out of 5!”

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Posted 10 years ago

“Excellent service. Polite and efficient.”

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Posted 10 years ago

“I CALLED DOMEX AND WAS GIVEN AN APPOINTMENT THE NEXT MORNING. THE ENGINEER, GALIN GANEV, ARRIVED ON TIME AND WAS FRIENDLY AND HELPFUL. HE FIXED MY WASHING MACHINE WITHIN HALF AN HOUR AND GAVE ME ADVICE ON HOW TO ENSURE THAT THE PUMP DOESN'T GET BLOCKED AGAIN IN THE FUTURE. BRILLIANT SERVICE.”

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Posted 10 years ago

“Excellent service, great engineer who fixed the appliance at a price lower than I expected”

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Posted 10 years ago

“Extremely fast, efficient service, no quibble repair to my oven. As previous reviews have mentioned Kris was polite, professional and a credit to Domex. I will happily suggest friends use Domex for repairs. The manner in which the company handled my appliance problem was exemplary. Thank you!”

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Posted 10 years ago

“Engineer phoned 15 mins before arrival to confirm appointment, was very polite and professional carrying out repair to a good standard tidying up afterwards, highly recommended”

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Posted 10 years ago

“Engineer called to say he would be with me in 10 minutes and did exactly that. He was very polite and got the repair done very quickly and efficiently. Great service. Thank you.”

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Posted 10 years ago

“Engineer called 30 mins before he arrived so made planning easier. When Kris arrived he was very polite and welcoming with a smile, made you feel at ease. Looked at my oven and isolated the problem straight away and fixed the problem in no time very efficient. He also took time to explain best way to use my oven and tips on how to get most out of it. Kris is a credit to your company! Will not hesitate to use you again and will recommend to family and friends. 10/10 service which is very hard to find these days. Thank you kris.”

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Posted 10 years ago

“Kris the engineer finally saved a problem Smeg oven - after years of trying with other suppliers finally.... up and running. Simple when your engineer knows how!. Thanks Kris, let the 'Bake-Off begin!!!!”

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Posted 10 years ago

“The engineer called 20 minutes ahead, repaired my dishwasher and thought me how to prevent any future damage. Efficient and polite service, would definitely recommend!”

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Posted 10 years ago

“Engineer called 20 minutes before arriving and was polite and well turned out. He identified the extractor fan fault quickly and ordered the spare parts. The Domex online tracking and booking system is useful and works well so far.”

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Posted 10 years ago

“The engineer was excellent. He knew what he was doing and fixed my fridge freezer. Wouldn't hesitate to call them again”

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Posted 10 years ago

“Could not speak highly enough about the efficient engineer who came to repair my fridge/freezer. Understood the problem and was in and out almost before I could even offer him coffee. Such a charming man, wish more were that efficient, life would be so much easier.”

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Posted 10 years ago

“The engineer was very professional and polite in dealing with the fault. I would definitely recommend Domex to my friends.”

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Posted 10 years ago

“21.7.2016 Chris Failure to arrive for appointment letting me only 3/4 hour before. It was to repair a fridge freezer so it really needed fixing due to the hot weather, I was told I had to wait for a further appointment. I don't under stand the charges! They say there is no call out and then charge £40 to arrive a nod then £40 for a diagnositic decision, so what is the first £40 if it is not a call out?”

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Posted 10 years ago

Domex Appliance Services is rated 4.8 based on 1,583 reviews