Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,575 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,575 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

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Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, great engineer who fixed the appliance at a price lower than I expected”

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Posted 9 years ago

“Extremely fast, efficient service, no quibble repair to my oven. As previous reviews have mentioned Kris was polite, professional and a credit to Domex. I will happily suggest friends use Domex for repairs. The manner in which the company handled my appliance problem was exemplary. Thank you!”

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Posted 9 years ago

“Engineer phoned 15 mins before arrival to confirm appointment, was very polite and professional carrying out repair to a good standard tidying up afterwards, highly recommended”

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Posted 9 years ago

“Engineer called to say he would be with me in 10 minutes and did exactly that. He was very polite and got the repair done very quickly and efficiently. Great service. Thank you.”

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Posted 9 years ago

“Engineer called 30 mins before he arrived so made planning easier. When Kris arrived he was very polite and welcoming with a smile, made you feel at ease. Looked at my oven and isolated the problem straight away and fixed the problem in no time very efficient. He also took time to explain best way to use my oven and tips on how to get most out of it. Kris is a credit to your company! Will not hesitate to use you again and will recommend to family and friends. 10/10 service which is very hard to find these days. Thank you kris.”

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Posted 9 years ago

“Kris the engineer finally saved a problem Smeg oven - after years of trying with other suppliers finally.... up and running. Simple when your engineer knows how!. Thanks Kris, let the 'Bake-Off begin!!!!”

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Posted 9 years ago

“The engineer called 20 minutes ahead, repaired my dishwasher and thought me how to prevent any future damage. Efficient and polite service, would definitely recommend!”

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Posted 9 years ago

“Engineer called 20 minutes before arriving and was polite and well turned out. He identified the extractor fan fault quickly and ordered the spare parts. The Domex online tracking and booking system is useful and works well so far.”

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Posted 9 years ago

“The engineer was excellent. He knew what he was doing and fixed my fridge freezer. Wouldn't hesitate to call them again”

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Posted 9 years ago

“Could not speak highly enough about the efficient engineer who came to repair my fridge/freezer. Understood the problem and was in and out almost before I could even offer him coffee. Such a charming man, wish more were that efficient, life would be so much easier.”

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Posted 9 years ago

“The engineer was very professional and polite in dealing with the fault. I would definitely recommend Domex to my friends.”

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Posted 9 years ago

“21.7.2016 Chris Failure to arrive for appointment letting me only 3/4 hour before. It was to repair a fridge freezer so it really needed fixing due to the hot weather, I was told I had to wait for a further appointment. I don't under stand the charges! They say there is no call out and then charge £40 to arrive a nod then £40 for a diagnositic decision, so what is the first £40 if it is not a call out?”

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Posted 9 years ago

“This is my second experience with Domex, fixing a Smeg range electric oven and gas ring. The engineer spent a long time fixing the fault and completing further work. The bill was incredibly low as Domex only charged me for one part to be fitted as the other was covered by their 12 month warranty, which had two weeks remaining before it expired.”

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Posted 9 years ago

“Promptly arrived. Fixed problem in no time. Polite technician. Happy with the service”

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Posted 9 years ago

“Helpful staff at all stages. Engineer fix the electrical fault on my smeg oven within half an hour of arriving. Polite and helpful and decent price. Can't complain.”

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Posted 9 years ago

“Friendly and knowledgeble engineer, fixed my fridge freezer on the spot. Good price too”

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Posted 9 years ago

“I wrote a review earlier today in regards to this company and their shoddy engineers who are unable to speak english properly in that they are mostly from Poland and that the reason why there call centre is unable to clearly understand anyone is that you are speaking to someone in Bulgaria. This review is no showing for some reason therefore logically all these other great reviews must be fake. I will be speaking to trading standards about this situation. Also as to there previous visit it was an maytag american fridge freezer. This company was sent out by Domestic and General and i was told by the Domex engineer that the fault was the compressor that is why all our electric was tripping. To cut a long story short it was no such thing. These del boys have no clue another company came out and fix it in 30 minutes. I have spoken to various companies who have said it is common knowledge that their engineers have no clue and are not fully qualified. I have taken a snap shot of this review and will be passing it on to trading standards also to make sure it is still here”

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Posted 9 years ago

Dear Customer, I’m sorry to hear that you have not had a satisfactory experience in repairing your American style fridge freezer. I have not been able to verify you as a customer...in this or your previous review. I would like to investigate your repair and address your concerns. In order to do so, I will require some details like a job number or your postcode. Unfortunately there was no detail given.. As a company, we take all feedback, both good and bad as an opportunity to learn from our customers experience. Your details will help us do this and would appreciate your assistance. Kind Regards, Graham Graham Ross Customer Service Manager

Posted 9 years ago

“Friendly and knowledgeble engineer, fixed my fridge freezer on the spot. Good price too”

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Posted 9 years ago

“Quick service from contact to arrival, extremely friendly, knowledgeable engineer, fixed prices charged as stated. He had correct part in his van and vacuumed behind oven before he left. Impeccable service, can't fault at all, would use again Thanks!”

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Posted 9 years ago

“My experience with this company has be good we had misunderstanding with communication but nothing that the couldn't fix, the customer services were happy to resolve the problem l had and the Enginer are very nice and helpful, They were on time too. I would definitely recommend they are focus on pleasing their customers.”

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Posted 9 years ago

Dear Susan, Thank you for choosing NOT to remain anonymous and gave us a second chance. I'm glad we won you back and look forward to helping you back. Regards, Domex

Posted 9 years ago

Domex Appliance Services is rated 4.8 based on 1,575 reviews