Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,576 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,576 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

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Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience with this company has be good we had misunderstanding with communication but nothing that the couldn't fix, the customer services were happy to resolve the problem l had and the Enginer are very nice and helpful, They were on time too. I would definitely recommend they are focus on pleasing their customers.”

Helpful Report

Posted 9 years ago

Dear Susan, Thank you for choosing NOT to remain anonymous and gave us a second chance. I'm glad we won you back and look forward to helping you back. Regards, Domex

Posted 9 years ago

“In reply to Domex’s comments on my review, I am in no way confused: Firstly, I never stated that any member of staff was named ‘Alas’. The word is an English adverb expressing grief or misfortune and more or less synonymous with the word ‘unfortunately’. I can only say that whoever I spoke to was difficult to understand. Perhaps it was a bad line. My main annoyance is your uncoordinated online booking system. Such a system should link automatically with genuine available appointment slots and capable of updating and confirming in real time, including during non office hours. After I had booked, your screen did not promise to respond back within a ‘business hour’, just within a simple hour. It is now apparent, as you have effectively admitted, that the system has no automation and is merely a log of booking requests that will go nowhere until they have been processed by a human; nor can the available time slots displayed be relied upon for the same reason. It is better to have no online booking system than a poor one, likely to mislead. Finally I would maintain that a repair company unable to provide an appointment for at least four days is not likely to attract custom and certainly contradicts what is promoted on the website. Other companies with similar office hours still provide weekend time slots.”

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Posted 9 years ago

“Domex were recommended by Smeg to us for our range cooker. They were easy to deal with and the appointment was quick. The engineer that came out (wish i knew his name!) was highly knowledgeable and determined to get to the bottom of what i thought was a gas leak from our cooker. He carried out multiple tests and got to the bottom of the problem quickly. He was very thorough, neat and tidy. Would definitely recommend and use Domex again.”

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Posted 9 years ago

“easy to book; a call half hour before as promised; highly efficient and very pleasant engineer. Fair price. Would certainly use the service again.”

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Posted 9 years ago

Thank you Adrian for your kind feedback. Yes, we do try to make it as simple, transparent and trouble-free as it could possibly get. From all involved with the Rangemaster Cooker repair you had, Thank you. Regards, Domex

Posted 9 years ago

“The engineer was extremely helpful.”

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Posted 9 years ago

“Fantastic service”

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Posted 9 years ago

“Our LG washing machine was repaired fast and professionally and Engineer name was Gabrie and job reference 16270092. Would rate his service 5 stars”

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Posted 10 years ago

“Engineer was quick, efficient and completed the job quickly and without any issues. Many thanks.”

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Posted 10 years ago

“Excellent service. Highly qualified engineer repaired the washing machine quick and efficiently.”

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Posted 10 years ago

“job reference 16260207 He was very quick and professional thank you very much .”

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Posted 10 years ago

“A very efficient and friendly service. Service engineer very knowledgeable and helpful. Reasonable price.”

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Posted 10 years ago

“I used Domex to fix my washing machine. It was easy to arrange. The engineer Nick was great, arrived on time, very polite and quick to fix the problem.”

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Posted 10 years ago

“Very professional and efficient service. Reasonable charges.”

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Posted 10 years ago

“The engineer telephoned about 25 minutes before arrival. He was then prompt and put overshoes on in our porch because it was a wet day. He listened to our description of the cooker fault thoroughly checked the wiring and quickly found and repaired the fault. He then tested the aspects of the cooker that he had repaired before leaving. He was very courteous and helpful.”

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Posted 10 years ago

“Domex engineer did a fabulous and quick job fixing my cooker extractor hood. Appreciate the notification of arrival, punctuality and the service. Thanks so much guys.”

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Posted 10 years ago

“The overall service from the date of the repair being booked to the repair completed under 24hrs, the engineer was very pleasant, explained what was wrong and worked very cleanly”

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Posted 10 years ago

“The engineer was very quick and explained the problem in plain English. Was very happy with the service, and would consider recommending them and also using Domex in the future !”

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Posted 10 years ago

“quick appointment, charges reasonable, excellent technician, arrived with prior notification and problem fixed, what more could one ask for?”

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Posted 10 years ago

“Very efficient and quick repair.The engineer was polite and patient and made sure the problem was fixed before he left! Thank you very much”

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Posted 10 years ago

“Kris was incredibly efficient, knowledgeable, professional and I have no hesitation in recommending him...”

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Posted 10 years ago

Domex Appliance Services is rated 4.8 based on 1,576 reviews