In reply to Domex’s comments on my review, I am in no way confused:
Firstly, I never stated that any member of staff was named ‘Alas’. The word is an English adverb expressing grief or misfortune and more or less synonymous with the word ‘unfortunately’. I can only say that whoever I spoke to was difficult to understand. Perhaps it was a bad line.
My main annoyance is your uncoordinated online booking system. Such a system should link automatically with genuine available appointment slots and capable of updating and confirming in real time, including during non office hours. After I had booked, your screen did not promise to respond back within a ‘business hour’, just within a simple hour. It is now apparent, as you have effectively admitted, that the system has no automation and is merely a log of booking requests that will go nowhere until they have been processed by a human; nor can the available time slots displayed be relied upon for the same reason. It is better to have no online booking system than a poor one, likely to mislead.
Finally I would maintain that a repair company unable to provide an appointment for at least four days is not likely to attract custom and certainly contradicts what is promoted on the website. Other companies with similar office hours still provide weekend time slots.
7 years ago
Domex Appliance Services has a
4.8
average rating
from
1,414
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.