Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.53

4.5 Rating 1,645 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,645 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 23rd June 2025

213

Anonymous

Anonymous // 01/01/2019

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“Very pleased with the product, and although there was an issue over smashed glass in the door on arrival, the customer service team resolved it very quickly. No complaints at all - excellent service.”

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Posted 3 years ago

“I ordered my stove by phone. The young lady I dealt with was very friendly and chatty (I hope she got her holiday in Portugal okay) and completed the whole transaction quickly and efficiently. Well done DirectStoves.”

Direct Stoves 5 star review on 20th October 2021

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Good company. Fast delivery, good communications. Wonderful wood burner. Very impressed.”

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Posted 3 years ago

“Great website with huge choice, full descriptions and specifications. Fast delivery with good communication. We received a damaged stove but cannot fault the customer services and speed with which it was replaced. Again, excellent communication.”

Direct Stoves 5 star review on 16th October 2021

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Posted 3 years ago

“Love it. Came in a well protected - massive - timber crate - good to burn. I had to get some firecement and rope to complete it. But well happy overall :-)”

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Posted 3 years ago

“Appears at first sight to be just as advertised. Prompt delivery, no issues.”

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Posted 3 years ago

“Whot can i say fantastic enjoying our new log burner so much thank you”

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Posted 3 years ago

“The stove is excellent and the help from customer care very good. Let down by haulage company which is not Direct Stoves fault, but maybe change delivery people or make it more apparent that delivery in someone else’s hands. Stoves direct no problem with and website and communication all good.”

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Posted 3 years ago

“Excellent service fast delivery well pleased”

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Posted 3 years ago

“Ordered and asked to be delivered end of October all straightforward so unable to answer further questions till fire is delivered”

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Posted 3 years ago

“Nice, small stove with a large enough output! Looks smart, seems to work well and one log lasted quite a while. Just had it installed, so it’s early days, but both my wife and I are very pleased with it. Great service as well.”

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Posted 3 years ago

“Aga electric fireplace stove delivered in perfect condition and on time.”

Direct Stoves 5 star review on 13th October 2021

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Posted 3 years ago

“Placed my order over the phone, stove arrived 5 days later. Great delivery guy. Stove is now fitted in our shipping container office So happy with performance of the stove and service.”

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Posted 3 years ago

“Excellent service, 2nd stove I bought this year, a big saving on buying from nearest stockist. Second one delivered to door in a few days, first one few months ago had to wait week or 2 but again no problems at all. Would recommend them to anyone.”

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Posted 3 years ago

“Great stove. Arrived as promised on time”

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Posted 3 years ago

“I use Direct Stoves to buy my stoves and have found them to very efficient and helpful. I receive emails about delivery dates and phone calls when Necessary to arrange a particular date”

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Posted 3 years ago

“Efficient service and a good quality, reasonably priced wood burner.”

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Posted 3 years ago

“Stove was delivered on the day booked despite national freight difficulties. The stove was really well packed for transit and although has not been installed yet appears to have been an excellent choice for us!”

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Posted 3 years ago

“Excellent service. Very quick delivery and excellent delivery company used”

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Posted 3 years ago

Direct Stoves is rated 4.5 based on 1,645 reviews