Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.53

4.5 Rating 1,633 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,633 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 25th May 2025

212

Anonymous

Anonymous // 01/01/2019

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“Order placed in February with item advised as being 'in stock'. Still not received the item and not exactly clear when I can expect it to be. Bizarrely, the status on the Direct Stoves system shows as 'complete', even though they know it has not yet been delivered/ received. Somehow this keeps their system up too date !!”

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Posted 13 hours ago

“Amazing service, could not get better 111”

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Posted 2 days ago

“we have not instaled fire yet being fitted on 29/7/25”

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Posted 1 week ago

“Wry happy with my out door oven but after the 3 fire in it the middle plate section has loads of cracks in it, hopefully it lasts”

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Posted 1 week ago

“Product arrived on time and in good condition. Still getting the hang of the stove but we have managed to do some cooking on it as keeping very warm outside in the evening.”

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Posted 1 week ago

“Arrived on date promised and installed easily. Throws out some good heat, although we have hardly used it due to hot weather. Easy to clean and looks great.”

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Posted 2 weeks ago

“Nice stove reasonable price smooth delivery”

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Posted 3 weeks ago

“the first time heating up the BBQ the grill warped and bent. Bit dissapointing as spent alot of money on this masonry bqq for this to happen.”

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Posted 3 weeks ago

Hi Alicia, Thanks for your review. We are sorry to hear of the issue experienced. This is most unusual. For general reference, Buschbeck recommend starting with a small flame as immediate, intense changes in temperature can sometimes cause parts to crack or warp. Where problems are observed with any products received, we would generally suggest notifying our customer service team ASAP so that they can address any concerns as quickly and completely as they can. If you are in need of advice or assistance at this stage, we would suggest emailing some photos and your order details to customerservice@directstoves.com. Our team will then be able to liaise with the supplier on your behalf, Kind regards, Direct Stoves & Fireplaces

Posted 3 weeks ago

“Packed really well, delivery guy was excellent 👌 loved the fire looks fantastic fitted in”

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Posted 4 weeks ago

“Fab from ordering to delivery. Stove and 2 kits were purchased, everything was there, no problem with missing parts. Stove is lovely looks great in our lounge. 10 out of 10, definitely recommend Direct Stoves.”

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Posted 4 weeks ago

“Great Service, delivery and after support - would use again without question.”

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Posted 4 weeks ago

“Don’t bother!! Purchased an original cover for a Grillstream Smash Grill which is a certain style. Wrong cover received, Direct Stoves organised for DPD to collect- all good at that point however that was as good as it got. There was no notification to say that had received the incorrect cover back despite numerous emails to say DPD had collected it. I then spoke with Direct Stoves who checked their system and stated the correct cover will be sent out and apologies offered. A few days later another email stating their warehouse people had made a mistake and as such they did not have my cover in. There was no indication as to when it would be in and no offer of a refund. I then rang them again and was told I need to email in and request a refund. The order was placed on 13th April 2025 refund finally received 1st May 2025. Not impressed at all at the lack of customer service. Went elsewhere and received the correct cover within 2 days of ordering.”

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Posted 1 month ago

Hi Stephen, Thank you for your review. We are sorry for any disappointment or inconvenience relating to this order. We can see that the incorrect cover had been dispatched and that our team arranged for this to be collected ASAP once notified. Because we did not have physical stock of the correct cover at that time, it will have been necessary to put this on back-order with the supplier. Under the circumstances, we can appreciate your decision to request cancellation and a refund, and we are glad to hear that you were able to source the burner cover in question. If there is anything else that we can do to assist at this stage, please let us know, Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“Easy to order and even delivered on a specified date. Thank you”

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Posted 1 month ago

“Reasonably priced, delivered promptly, products as described. Would recommend.”

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Posted 1 month ago

“I called both direct Stoves and direct fireplaces looking for advice. Both were extremely helpful. I purchased an insert for our new fireplace from direct stoves. Not only was it great value for money it arrived up in Scotland within 48hrs . If we decided to purchase a fire surround it will definitely be from here. They offer a great variety. Their hearths come at very competitive prices too but ours was included in our instalation price . So pleased we found this company .”

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Posted 1 month ago

“Excellent really pleased with the log burner wish we had chosen it sooner”

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Posted 1 month ago

“We ordered our stove, they were very helpful and the stove arrived when they said it would. Our livingroom is much warmer and it's great just watching the flames. So glad we decided to get one. Thank you”

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Posted 1 month ago

“Item come quickly but remote does not work tried to get in contact about a replacement but no reply”

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Posted 1 month ago

Hi, Thanks for your review. We were sorry to hear of the issue experienced with the remote control. We can see that you contacted our team regarding this on the 17/4/25 just before our offices closed over the bank holiday weekend. Our customer service team was in contact upon reopening on the 22/4 and the supplier has agreed to send a replacement ASAP. We hope that this helps and if we can offer any further advice then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“Very disappointed. First stove pipe adapter was delivered to the wrong address, then stove was delivered to the same wrong address. Luckily i had to intercept the stove on route. Then i had to nuy an adapter. i'm still waiting for a refund on the adapter. This must be 3 weeks ago now and several emails!!!! Come on get it sorted!”

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Posted 1 month ago

“well priced easy to deal with fast delivery good communication would highly recommend”

Direct Stoves 5 star review on 15th April 2025

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Posted 1 month ago

Direct Stoves is rated 4.5 based on 1,633 reviews