“Lovely item but the customer service is shocking. Promised delivery fri then changed fri morning to sat. Arrived and when it was unpacked it was damaged. Decided to keep as damage wasn't in very visible area's. Emailed them pics within 24hrs (mon). Was told they couldn't make out damage on my pictures as was too close. Then was told id obviously done the damage all in an email where they spelt my name wrong. Then phoned me to basically say they check there items so was my fault. Im sorry but after building it i don't believe every item is unpacked from the manufacturer and re pack unless they employ a arm of weight lifters. Review won't let me add photos of damage.”
“Did post another review saying it was the lack communication that was annoying rather than late delivery. Adam did call me from home explained haulage company hadnt i formed them of failed delivery. All sorted arrived monday.”
“Still haven’t had the item yet. I know it happens but we got a call about 4. 4 30 to say it wasn’t coming. All day we waited. I read a review before I went with you and there was one on there saying the same thing as I’m saying now.”
Posted 9 months ago
Hi Ian
I'm very sorry that the delivery failed on the selected delivery date. Unfortunately sometimes deliveries do fail and the haulage companies fail to let us know that there's an issue. We do choose the haulage companies we work with carefully and overall we have a delivery success rate of over 98%. I know that doesn't help you as your delivery obviously didn't arrive on the selected date but I can see that it was delivered the following day at 10am.
I'm very sorry about the issues you had with your delivery.
