Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.53

4.5 Rating 1,678 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,678 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 30th September 2025

229

Anonymous

Anonymous // 01/01/2019

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“Helpful and friendly staff and my oder was processed quickly. My fire was delivered in less time than expected which was a lovely surprise. Would definitely recommend.”

Helpful Report

Posted 1 day ago

“Very easy to deal with. Order for new stove quickly processed and stove arrived as promised. Although extension legs had not arrived with original order they were dispatched quickly to complete order, very happy with service from Direct Stoves”

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Posted 2 days ago

“Great service. Ordered a Kamado Big Joe 2 pack and a slight delay due to stock levels, the whole pack was delivered on a pallet. Great item and service”

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Posted 2 days ago

“Very easy to deal with very informative everything promised was delivered”

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Posted 2 weeks ago

“We bought the Dimplex electric log effect stove and we are really happy with it. We had a multi fuel stove before we decided to fit the electric stove but we don't regret it one bit. Its lovely and warm its looks really good too plus no more ashes and smoke its brilliant love it.”

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Posted 2 weeks ago

“Stove delivered all securely packed, good quality stove and competitively priced and decent warranty on product. Would definately recommend.”

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Posted 2 weeks ago

“It has been a most excellent experience dealing with Direct Stoves. Everyone we dealt with was so personable and so efficient. We cannot fault them in anyway whatsoever. Also the fitter was fantastic- we have a lovely stove! Thank you everyone.”

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Posted 3 weeks ago

“We were so impressed with the efficiency of the staff at Bromsgrove. We knew what we wanted and within 10 mins everything was ordered and we were on our way home. Delivery was promised the following Wednesday and it arrived on that Wednesday what more can anyone ask in this day and age. Delighted with our squirrel. We have highly recommended two friends who are thinking of upgrading their log burners. Thank you so much.”

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Posted 4 weeks ago

“Judith was amazing at her job 👍 So helpful l will definitely use you again thanks”

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Posted 1 month ago

“Direct Stoves were extremely helpful. They were knowledgeable, polite, and very efficient. The stove I bought has been fvitted, and is a great success. Good product, excellent value.”

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Posted 1 month ago

“Excellent service Super quick delivery”

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Posted 1 month ago

“Delivery on time and in excellent condition Make sure you are aware of the kerbside drop , or if you have anything other than a flat drive it can be a problem for the delivery guy and his pallet truck !”

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Posted 1 month ago

“Excellent company to deal with - can not fault them”

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Posted 1 month ago

“Great service and friendly staff. Kept me informed about delivery date. Stove arrived well packaged and not damaged. Would recommend this company.”

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Posted 1 month ago

“We recently purchased a multifuel stove and really happy with it. Unfortunately when we received our order a part was missing however after contacting Direct Stoves they provided a replacement part within 2 days. Delivery was free and really quick, well packaged and brought in as far as possible. When we placed our order we didn’t get a confirmation email detailing my order which I would have preferred, this ofcourse doesn’t impact at all however not having this and my order not showing on my account made things more difficult when trying to confirm our order with the installer, again this doesn’t impact on the items purchased in anyway it’s just little details I think would improve the experience. Everything considered we would absolutely recommend Direct Stoves and will use again in the future”

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Posted 1 month ago

“Direct Stoves sent us an excellent stove and direct air kit. It arrived promptly and has been fitted. We are very happy”

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Posted 1 month ago

“Just fitted so far so good. 8”

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Posted 1 month ago

“Excellent service and unbeatable prices. Really happy with everything. Thanks”

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Posted 1 month ago

“Excelent price and service, could recommend enough.”

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Posted 1 month ago

“A quick response to the enquiry, delivery as communicated and a great price !!”

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Posted 1 month ago

Direct Stoves is rated 4.5 based on 1,678 reviews