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Direct Stoves Reviews

4.64 Rating 321 Reviews
90 %
of reviewers recommend Direct Stoves
Company Reviews Product Reviews Metrics
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read Direct Stoves Reviews
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Marjorie Norman
“I made an order and it was confirmed after a week I rang to say Celsi fires to say I had heard nothing about delivery Nick from Direct sorted it immediately. I had a query after delivery and again Nick sorted it right away. First Class, I would recommend them.”
Helpful Report
Posted 5 days ago
Katherine Edwards
“Direct stoves has a easy to navigate website when ordering your chosen stove with a choice of fitting and flue lining kits. We ordered the Canterbury gas stove which was delivered promptly and on time. The reason the review is not five star is because the fitting kit did not have the required parts to actually fit the stove it requires an elbow to turn the flue up the chimney in order for connection to be made to our flue set up! Just be mindful when ordering the fitting kit, it is essentially a 1 m stove pipe and nothing else.”
Helpful Report
Posted 5 days ago
Paul Maloney
“Very good delivery very pleased with stove and excellent price”
Helpful Report
Posted 5 days ago
Marion Butler
“Speedy delivery, stove looks even better in situ than I thought it would. Beautifully finished, an impressive fire for a very reasonable price. Very satisfied with my purchase and the service received from Direct Stoves.”
Helpful Report
Posted 5 days ago
Stephen Donegan
“Very good product and service”
Helpful Report
Posted 6 days ago
Anonymous
“Very pleased with the Solution 4 and delivery”
Helpful Report
Posted 1 week ago
Sharon Brown
“Customer Service is outstanding - they were replying to emails at 9pm and when I changed my order and rang next morning to confirm- change had already been made! Outstanding attention to detail & follow up. The stove is marvellous, really well packaged, great delivery, I can't fault them - good people and good products šŸ‘”
Helpful Report
Posted 1 week ago
Anonymous
“Nice friendly, and efficient service. Stove delivered on time, as promised.”
Helpful Report
Posted 1 week ago
Jonathan Hodges
“Excellent sales service, good helpful advice... very pleased with products arrived on time ..”
Helpful Report
Posted 1 week ago
Daniel Pop
“Hi,iā€™m very happy with my stove”
Direct Stoves 5 star review on 23rd November 2021
Helpful Report
Posted 1 week ago
Paul Revell
“fast delivery, excellant product and competative price, all round very good”
Helpful Report
Posted 1 week ago
Ian Blanning
“Hello. Looked on the website, seen the stove we wanted . Direct stoves quoted & we accecpted. Delivered to our door within 3 days. Great service.”
Helpful Report
Posted 1 week ago
Jessica Warren
“It's perfect and really heats up the lounge well.. great purchase”
Direct Stoves 5 star review on 23rd November 2021
Helpful Report
Posted 1 week ago
Mark Colbourne
“Had a few problems with delivery but contacted customer services who were very helpful in resolving the matter. There was also a damaged part of my fire but once again the issue was rectified very quickly. Best customer service I have received in a very long time. I am so pleased with my fire and would definitely recommend direct stoves to anyone.”
Helpful Report
Posted 1 week ago
Anonymous
“Great advice in the shop from Anthony but didn't decide on a stove there and then. Later ordered online which was excellent, especially being able to pick delivery date. Only problem was delivery was one man who couldn't move or lift the stove on his own. Luckily one of neighbours agreed to help him. Very happy with stove.”
Helpful Report
Posted 1 week ago
Anonymous
“Easy to use website containing all the information we needed to decide which stove to buy. Excellent price offered and very prompt delivery. A really good experience, thank you.”
Helpful Report
Posted 1 week ago
Marie Steele
“We have yet to install our stove. However, the delivery of the stove left a lot to be desired! It was delivered in a Bedford type van with no tail gate lift or any other means of removing it out of the van! No equipment was available and I had to use my own plan of action to remove it from the van, luckily without any damage. The driver was not at fault apart from probably should have refused to deliver it without the written instructions on the Delivery Note being adheared to!”
Helpful Report
Posted 1 week ago
Luke Goold
“Fast delivery and no hassle”
Helpful Report
Posted 1 week ago
Pamela Hill
“Delivered promptly and followed my delivery instructions. Fast effective communications hen I had to email questions.”
Helpful Report
Posted 1 week ago
Peter Hatt
“From web site order to delivery no problem fast efficient and carefully delivered Highly recommend Peter Hatt Complete chimney services”
Helpful Report
Posted 1 week ago
Direct Stoves is rated 4.64 based on 321 reviews
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