Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,712 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,712 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 11th November 2025

MR AND MRS ALLAN CRAWFORD

Direct Stoves 5 star review on 2nd October 2025

229

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great stove”

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Posted 19 hours ago

“Great stove , excellent service and delivery”

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Posted 1 day ago

“Perfect. I'm enjoying stove”

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Posted 2 days ago

“Hi still haven’t fit the stove as yet due to renovation of the house but having looked at it I think the design and look will be absolutely amazing when I’ve installed it many thanks Andy”

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Posted 2 days ago

“We researched 5 suppliers before landing on Direct Stoves in Manchester. Their showroom was well stocked with variety of stoves and the staff didn't intrude on discussions until asked, between my wife and I on our 'short list'. Although we live in Liverpool the delivery of the fireplace and wood-burning stove was swift and well controlled. The purchase represented 'good value for money'. We used an installer (Lee Jensen), who was also available via Direct Stoves; his attention to detail was splendid and as as result our fireplace looks every bit as good as the one in the showroom. Well done everyone!”

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Posted 5 days ago

“Unfortunately the experience was relatively poor. I have to reinstall the files due to the fitter ruining them when cutting them & when replying back to the email to thank them for sending us logs (as a gesture of good will for poor service) I am now being ghosted and haven’t received logs. Would be wary of the fitters they reccomend!”

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Posted 5 days ago

“Great service”

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Posted 1 week ago

“Good deal on stove came well packaged now fitted learning how to regulate”

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Posted 1 week ago

“Good website re stove options. We ordered Celsi electric stove. This was delivered on time and the packaging for stove was good.”

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Posted 1 week ago

“Very pleased with bbq. As good as the advert”

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Posted 2 weeks ago

“Love our new stove! Makes the cafe so much more homey. The young gentleman in store was so helpful helping me pick out the perfect one. Nixons Farm Shop”

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Posted 2 weeks ago

“Excellent price and super fast delivery.”

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Posted 2 weeks ago

“I recently bought a chimney rain cap from Direct Stove, unfortunatly I ordered the wrong size, the size I wanted is not in their range. Despite the cost they incurred in supplyinfg the part to me, they did not quibble and quickly returned the full cost to me. Good understanding and great service”

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Posted 2 weeks ago

“A great Gas fire that does what it says.”

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Posted 2 weeks ago

“Poor customer service They ignore you if you have a problem They take your money and ’run’ I won’t buy from them again”

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Posted 2 weeks ago

“Very pleased with the service”

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Posted 2 weeks ago

“Great company, great communication and postage, many thanks and will definitely use your company again, thanks nick”

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Posted 3 weeks ago

“Great service, spot on!”

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Posted 3 weeks ago

“I was slightly worried when I saw some negative reviews, but my stove arrived the day after I'd ordered it, packaged extremely well. I'm now enjoying the look of it, and the heat is great, all I need now is a thermal fan. I'm very happy.”

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Posted 3 weeks ago

“Great product and price with prompt delivery”

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Posted 3 weeks ago

Direct Stoves is rated 4.5 based on 1,712 reviews