Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,554 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,554 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 2nd December 2024

174

Anonymous

Anonymous // 01/01/2019

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“Excellent service, impressed with pallet delivery and superb packing. Also can’t beat the price”

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Posted 3 days ago

“Only the stove arrived on schedule, we received a cheap looking 90 degree flue bend instead of a straight cast iron flue pipe, we also didn't receive the cast iron spigot pipe connector. I contacted customer services straight away and informed them of the above and they said they would contact me ASAP same day but no response. I then had to chase them nearly every day following week as I wasn't updated. Eventually the straight flue pipe was delivered nearly a week after, but no spigot. I then had to chase them for this and it then arrived 2 days later. I also ordered an oak lintel fireplace beam same time as the fire which was on a 8 to 10 days delivery. I didn't receive the beam for just under 4 weeks. Again I was chasing them for days and they kept saying they will contact the manufacture and then will let me know, but never received an update. Communication is key in these situations but unfortunately not by Direct Stoves and overall sevice was very poor. I won't purchase again from Direct Stoves nor recommend to any of my clients in the future.”

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Posted 3 days ago

“Very good quality and price.”

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Posted 1 week ago

“Excellent contact, service and pricing. Thanks”

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Posted 1 week ago

“Website had lots of styles & choices to choose from. Excellent service from start to finish. Delivery was quick with helpful text messages to inform on delivery time. Item packed really well. Extremely pleased with the fire. Looks great!”

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Posted 1 week ago

“Purchased Charnwood aire 5 at the lowest price we could find on market. Prompt updates on delivery and helpful delivery driver. Wrong size flue liner arrived, we ordered a 6” and a 5” arrived - several days back and forth to rectify Flue pipe damaged in box - one end not circular due to damage with paint peeling away. Extended Charnwood guarantee code not passed onto us at time of purchase - we had to email again to gain this information. Poor experience after being recommended by a family member - dissapointing.”

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Posted 1 week ago

Hi Adam, Thank you for your feedback. We're glad to hear that you found our prices to be competitive, and we're sorry for any disappointment in light of the recommendation that you received. While issues with incorrect items or damage upon receipt are thankfully very rare, not to mention multiple issues with the same order, these can and do happen on occasion. Our Customer Service and Dispatch teams do work very hard to resolve any problems as quickly as they can. Response times at this time of year can be extended due to the sheer demand for heating appliances and we can only apologise for the delay. If we can offer any further advice or assistance at this stage then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 week ago

“Lovely people to deal with. Help given with choosing the right stove with absolutely no pressure to buy. Smooth transaction and absolutely love my new Chesney log burner. Would highly recommend this company.”

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Posted 2 weeks ago

“Very happy with my celsi electric stove”

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Posted 3 weeks ago

“Very nice stove high quality finish”

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Posted 3 weeks ago

“Service supplied was excellent and product - wooly mammoth wide-screen stove is fantastic”

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Posted 3 weeks ago

“Very good product and excellent service ..kept upto date at all times.”

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Posted 3 weeks ago

“I am thrilled with my stove and the installers were fantastic.”

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Posted 3 weeks ago

“Online purchase very easy and issue raised re a potential defect on the barbecue was dealt with quickly and professionally. Didn’t find the staff member in store particularly helpful when trying to view the product prior to online purchase.”

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Posted 3 weeks ago

“Great service, good advice and really pleased with the product we purchased.”

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Posted 4 weeks ago

“We recently purchased a Broseley Canturbury electric stove from Direct Stoves in Bromsgrove. The showroom staff were very helpful and knowledgable. The whole ordering process was very straightforward and delivery was quick. Very pleased with the stove!”

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Posted 4 weeks ago

“Hi. Just one complaint and that is that there was no information about the multi fuel kit that I bought as an extra . But reading the main manuel stated that the stove is not suitable for anthracite which is a very common fuel . I want to send the multi fuel kit back but it’s in now and only allowed to burn wood.”

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Posted 1 month ago

“Excellent service, brilliant customer service and delivery, well packaged, can’t rate this company highly enough !”

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Posted 1 month ago

“Absolutely love my new stove, great service from the store and the installation team were quick, polite and left everywhere clean and tidy.”

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Posted 1 month ago

“Helios eco stove perfect for me, my family and the house. Fitters really helpful and friendly, did a brilliant job. Only downside was the delivery company, no help whatsoever. Direct Stoves should use another company.”

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Posted 1 month ago

“We have been very pleased with the price and service provided Direct Stoves and have no problem recommending them.”

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Posted 1 month ago

Direct Stoves is rated 4.5 based on 1,554 reviews