Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,768 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,768 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Stoves 5 star review on 7th February 2026

241

Anonymous

Anonymous // 01/01/2019

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“Great service, prompt delivery. Fire was exactly as described, great value for money”

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Posted 2 days ago

“Excellent company to deal with. The wonderful thing is that you can phone and speak to a person and any problem is resolved without fuss. I would highly recommend this company to everyone.”

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Posted 1 week ago

“Very good service”

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Posted 1 week ago

“Terrible customer service, stock management and general customer care. I was strung along for several days with an increasingly delayed delivery estimate. Completely making up the dates. Strongly suggest you go elsewhere or you’ll miss your delivery day. Even getting my refund took weeks.”

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Posted 1 week ago

Hi Adam, Thanks you for your review. We are sorry for any disappointment regarding this order and your experience with our services. We can see that the order was placed on the 7/1/26 and would have been due for delivery in week commencing 12/1/26. Unfortunately, there appears to have been a last-minute delay on the supplier's side which was not conveyed to us prior to your calling to chase the goods. As of the 15/1/26, we had offered to find an alternative gas stove available sooner but appreciate that the lead times on the closest alternatives made them unsuitable, and that you then requested cancellation and a refund. Our sales team requested that a refund be processed ASAP and can only apologise for any delay in actioning this. As of the 22/1/26, our accounts team had issued a full refund for the order. We're sure you can appreciate that the amount of time taken for the funds to reappear in your account are dependent on the issuing bank/card provider from that point and so beyond our control. We completely appreciate the inconvenience to yourself and if there is anything else we can do to assist then please let us know, Kind regards, Direct Stoves & Fireplaces

Posted 1 week ago

“Excellent price, great communication and fast delivery!”

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Posted 2 weeks ago

“Very good service from start to install , very helpful and efficient. Highly recommend!”

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Posted 2 weeks ago

“The price was reasonable We are yet to unwrap the box, so are only able to comment about the stove itself after the installation. The deliveries were all in good timing. We can't praise more for the staff for their effective communication. Thank you so much for being so kind and always prompt in replying!”

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Posted 2 weeks ago

“I was extremely disappointed with the service I had from Direct Stoves. The salesmen in the Stanley Green showroom were unhelpful and sold me a stove that didn't fit our chimney area despite being given the dimensions. Even when 2 qualified heat engineers/installers agreed that the gas fire stove ordered/delivered could not be fitted, they still insisted that it could be. I had the absolute feeling that all they were intyetrested in was the sale and there was no customer care at all. The only 2 staff that were the exception to the poor service were the 2 ladies (I think were Karen & Jane) who arranged the installation, who were excellent and showed excellent customer service. I most defintely would not use this company again.”

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Posted 3 weeks ago

Hi, Thanks for your review. We are sorry for any dissatisfaction with the service received. The showroom team has advised that there should have been no issue with the size and specification of the gas stove received. A 45-degree offset pipe would have been required for fitting, as per the expert advice of our trained sales team, and this is something which we can and regularly do supply. The installers in question were subcontracted through our installation team and while they will have been Gas Safe registered, and therefore qualified to carry out the fitting of the stove in question, they did not provide sufficient accurate information to demonstrate why this could not be installed to Gas Safe or Document J regulations. We can see that the gas stove in question has since been returned to us in resaleable condition and supplied to a different customer, fitted correctly and has been in use without issue. We can only apologise that this was not the case with your own order but would stress that this was not through any fault of our showroom team, instead being the result of misunderstanding or miscommunication on the fitters’ side. There were also multiple instances throughout this period where our showroom team attempted to contact you to discuss the matter and offer further assistance. While we appreciate that our customers can sometimes have extenuating circumstances that affect response times, the lack of a timely response to contact attempts did have an effect upon the speed of resolution for the issues experienced. Regardless, it is good to hear that the team at Direct Heating Services were so helpful and will make sure to pass on your compliments. If we can offer any further advice or assistance then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 2 weeks ago

“Brilliant stove and very helpful company.”

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Posted 1 month ago

“A very competitive price with good selection of stoves. Only downside was the 6 week wait for delivery”

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Posted 1 month ago

“Excellent company to deal with. My fire was not able to be delivered on the day initially specified but I was kept up to date and offered options. Fire delivered safely a few days later. Would definitely buy from this company again.”

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Posted 1 month ago

“Perfect transaction. Very pleased.”

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Posted 1 month ago

“Very good all round”

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Posted 1 month ago

“Brilliant,can't wait for the weather to improve,but had it up and fireing over xmas.”

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Posted 1 month ago

“Good service, delivered well-packed and on time. Very pleased with the stove, it is economical and burns well providing a good heat.”

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Posted 1 month ago

“Really pleased with the excellent stove and service from Direct Stoves.”

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Posted 1 month ago

“We recently purchased a Firefox compact fire with all necessary for a fit including installation. There was a delay with the wrong flue sent so when it came to the installation day the fitter, although tried, could not fit. The team Julie and Karen were informed they rectified the order and ensured we still got fitted before Christmas. The fitter Lee was excellent. We are truly delighted with our purchase and are now very warm and cosy many thanks to the whole team.”

Direct Stoves 5 star review on 4th January 2026

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Posted 1 month ago

“Our stove was in stock and delivered very quickly the only reason it’s not a 5 star review is the delivery process was pretty rubbish. The driver couldn’t fit his trolley through our front gate so had to go around the back and he complained and chuntered all the way! He eventually abandoned it in the middle of the back garden. I’d read the write up saying that delivery drivers wouldn’t bring it into the house and weren’t responsible for it but the attitude he displayed was atrocious. It’s an outsourced delivery company but in the end the customer service and rudeness of the delivery drivers does reflect on direct stoves unfortunately! Just be aware that you’ll need a few strong people and a sack barrow to haul your purchase to a secure place!”

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Posted 1 month ago

“Excellent absolutely love it very neat and efficient”

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Posted 1 month ago

“Superb service! Fantastic choice of stoves at unbeatable prices! With great customer service and super fast delivery!”

Direct Stoves 5 star review on 29th December 2025

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Posted 1 month ago

Direct Stoves is rated 4.5 based on 1,768 reviews