Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,751 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,751 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Stoves 5 star review on 29th December 2025

Lama

Direct Stoves 5 star review on 21st December 2025

Jonathan Francis

Direct Stoves 5 star review on 19th December 2025

Katrina

241

Anonymous

Anonymous // 01/01/2019

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“Our stove was in stock and delivered very quickly the only reason it’s not a 5 star review is the delivery process was pretty rubbish. The driver couldn’t fit his trolley through our front gate so had to go around the back and he complained and chuntered all the way! He eventually abandoned it in the middle of the back garden. I’d read the write up saying that delivery drivers wouldn’t bring it into the house and weren’t responsible for it but the attitude he displayed was atrocious. It’s an outsourced delivery company but in the end the customer service and rudeness of the delivery drivers does reflect on direct stoves unfortunately! Just be aware that you’ll need a few strong people and a sack barrow to haul your purchase to a secure place!”

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Posted 15 hours ago

“Excellent absolutely love it very neat and efficient”

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Posted 1 day ago

“Superb service! Fantastic choice of stoves at unbeatable prices! With great customer service and super fast delivery!”

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Posted 4 days ago

“Difficult to provide a positive review on the basis of a considerable delay in receiving delivery of our stove. Had everything lined up for install and this delay (which has been classed now as ‘mid-January’) is impossible to manage (especially given they stated it was ‘in stock’)”

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Posted 5 days ago

“Great service from Direct Stoves. Good price on stove & stove delivered ahead of schedule. Staff very helpful when called to chase up order and stove lovely.”

Direct Stoves 5 star review on 28th December 2025

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Posted 5 days ago

“Love the stove! Fits in great. Installation team went above and beyond fitting it. All I would ask is if your marketing department would stop sending me emails. I have tried to unsubscribe on several occasions but still get the emails.”

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Posted 1 week ago

“I would highly recommend this company, there was always someone to talk to not a machine and so helpful, i purchased a wood burning stove and a stove pipe these were received on time and in excellent condition, we had to return the stove pipe as wasn't required and was very easy to do.”

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Posted 1 week ago

“Great communication has been a pleasure dealing with direct stoves”

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Posted 1 week ago

“We needed help & advice on purchasing a new wood burning stove as we required a small stove to fit in an existing opening. We popped into the Wellington Road branch & after a chat ordered the Salamander Hobbit Stove . Great service & lots of good advice! Thank you”

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Posted 1 week ago

“Stove delivered prompt and well packaged”

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Posted 1 week ago

“Stove took longer than expected to arrive, had to ring 10 times! It came eventually and stove and flue was of good quality and good price”

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Posted 1 week ago

“A problem arising from the delivery was deal with promptly and the customer service operative service operative was helpful,courteous and extremely kind.”

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Posted 1 week ago

“I bought a Woodford Didsbury 5 and thought the price was excellent. Also had £25 discount and the stove was delivered on my requested day. Super company to deal with and I recommend using them if you are in the market for a woodburner.”

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Posted 1 week ago

“Arrived in good time and reasonably priced. Packaging could've been a little better.”

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Posted 2 weeks ago

“The Portway Arundel deluxe which I ordered came well packed and has now been installed. Great stove which was recommended by stove fitter. Certainly knocks out plenty of heat and easy to use.”

Direct Stoves 5 star review on 18th December 2025

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Posted 2 weeks ago

“Stove delivered on time with no issues, when I did contact customer services they were quick to respond. The courier delivered the stove to my garden gate which saved me a good deal of work as it is kerbside delivery. The stove itself … a L’bode outdoor fire place is stunning and belts out the heat, it’s sold as corten rusty finish and this takes time to develop. A clever feature is the transit wheels which are removable”

Direct Stoves 5 star review on 17th December 2025

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Posted 2 weeks ago

“Communication was a little confused durinig the ordering process but I'm very happy with the stove and it was delivered on the day they said it would be.”

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Posted 2 weeks ago

“We did not get good customer service from the staff at Stanley Green, it was our fitter who told us he couldn't fit our fire because the heart was damaged in the warehouse?? We went to complain in the showroom and the bad attitude from the sales team was awful 😖 it was so what?? Nothing to do with them, they don't know what's happening in the warehouse, it ruined our experience with your company 😒”

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Posted 3 weeks ago

Hi Steve, Thank you for your review. We're sorry to hear of any negative experience with our showroom team. Our understanding is that the hearth on your order was found to be damaged when the warehouse team went to dispatch this, meaning that this had to be reordered with some delay to the installation work. We can see that a member of the showroom sales team did contact you on the 23/10/25 to apologise, having made arrangements with the manufacturer and the installation team regarding the new hearth. This being said, we completely appreciate the inconvenience to yourself and appreciate your feedback, with a view to offering the best possible customer service going forward. If there is anything else that we can do to assist then please let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 weeks ago

“Stove not yet installed but the purchase and delivery went very smoothly”

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Posted 3 weeks ago

“All the peolpe you speak to are great however they never call back and make false promises. its a shame really, product is great so no issue there they just need to follow through on promises made.”

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Posted 3 weeks ago

Direct Stoves is rated 4.5 based on 1,751 reviews