Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,821 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Direct Stoves 5 star review on 19th April 2026

244

Anonymous

Anonymous // 01/01/2019

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“Good quality stove”

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Posted 4 months ago

“great service from start to finish thanks”

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Posted 4 months ago

“Really excellent customer service. Delivered on time as planned. Customer service and delivery department went above and beyond to ensure an outstanding service and a happy customer.”

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Posted 4 months ago

“Ordered 2 stoves and 2 direct air kits,only 1 kit arrived,waited another 10 days for balance so project went over time”

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Posted 4 months ago

Hi Ian, Thank you for your review, We are sorry for any inconvenience. As you will be aware, the supplier acknowledged that they missed off one of the direct air kits when picking stock for the original consignment. We can see that our own team then made every attempt to get this to you ASAP by liaising with the supplier, and can only apologise for the delay that was caused. If we can offer any further advice or assistance then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 4 months ago

“Fantastic customer service really helpful , good price and product was beautiful . No delivery issues everything just went smoothly . Thankyou”

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Posted 4 months ago

“Fantastic service and aftercare.”

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Posted 4 months ago

“Great customer service from start to finish”

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Posted 4 months ago

“Great fire, perfect for a small space”

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Posted 4 months ago

“We purchased our Esse 500 stove at Direct Stoves as the price was excellent compared to other prices we were quoted. We're very happy with our stove and the flawless service we received. We would definitely recommend Direct Stoves.”

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Posted 4 months ago

“Excellent quality product Ivar 5 wood buring stove, easy to order and carrier delivered to front door.”

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Posted 4 months ago

“Easy to browse and detailed website. Clear purchase options and simple payment. Amazingly arrived next day and everything as described. Recommended to a family member who had the same experience.”

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Posted 4 months ago

“Great service - they matched another online price for me - without any quibbles - stove was delivered in great shape - excellent company. Thanks”

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Posted 4 months ago

“Unfortunately I didn’t receive The free gift that was advertised and and we are two months on. my order was rescheduled. But the product is good”

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Posted 4 months ago

“We were advised to use Direct Stoves by our installer. The selection and ordering process was easy and it cost more or less what we expected. Delivery was quick. It’s now in and working and we are delighted.”

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Posted 5 months ago

“Very impressed no fuss,professional ,good communicators and delivered by pallet exactly when they arranged with us. 5 stars”

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Posted 5 months ago

“Plenty of annoying request for reviews”

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Posted 5 months ago

“Best price I could find. Flawless delivery. Couldn’t be happier.”

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Posted 5 months ago

“We experienced really friendly service, backed up with sound industry knowledge. Great communication throughout the process.”

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Posted 5 months ago

“Ab fab,for heat and cooking.”

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Posted 5 months ago

“Excellent service from order to delivery. Communication throughout process was very good and delivery was speedy”

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Posted 5 months ago

Direct Stoves is rated 4.5 based on 1,821 reviews