Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.53

4.5 Rating 1,645 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,645 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 23rd June 2025

213

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good from start to finish thank you”

Helpful Report

Posted 3 years ago

“Fire surround delivered as promised. Very good quality product supported by a responsive, knowledgeable and friendly customer support person (Nick)”

Helpful Report

Posted 3 years ago

“Excellent service and great customer service”

Helpful Report

Posted 3 years ago

“The fire pit is the best as advertised only suggest to atlist Ada some kind of handles to help pick it up from place to place thank you”

Helpful Report

Posted 3 years ago

“The Woodburner has transformed our drawing room. Beautifully warm and toasty now.”

Direct Stoves 5 star review on 3rd November 2021

Helpful Report

Posted 3 years ago

“I had a couple of question before I ordered a Tiger stove. When I telephoned the person was very helpful indeed and made me confident about purchasing the stove I had chosen. I had an issue with access for delivery and put a note when I ordered. I had a prompt response via email explaining that the delivery company was now aware of the issues and was resolved. Delivery was rapid and on the date stated. The Tiger 6kw stove with cooking plates has been top notch. Supplying a good amount of heat with the top hot plate option a real bonus. I can highly recommend the Tiger stove which is a real cast iron solid job and Direct Stoves for first class service. Also there were the cheapest I found for this stove.”

Helpful Report

Posted 3 years ago

“I've only looked at one of the side panels but that was enough to see how fantastic they are.”

Helpful Report

Posted 3 years ago

“Great value. Lovely”

Helpful Report

Posted 3 years ago

“We are very happy with the stove, arrived on time, couldn't wish for better”

Helpful Report

Posted 3 years ago

“Very pleased with your prompt service”

Helpful Report

Posted 3 years ago

“Great service from this company. Helpful advice over the phone , delivered what they said they would ..when they said they would . Can’t ask for more than that . Dougie”

Helpful Report

Posted 3 years ago

“Informative website with plenty of choices. The stove arrived on the date promised despite national issues with lorry drivers. The stove was easy to assemble but the steps in the assembly instructions are out of sequence - common sense prevailed and it was easy to figure out. Pleased with the purchase.”

Helpful Report

Posted 3 years ago

“Very happy with the service received from Direct Stoves. They made good on their promise to price match and the bbq was delivered on the date requested.”

Direct Stoves 5 star review on 1st November 2021

Helpful Report

Posted 3 years ago

“Really easy transaction - great price and quick delivery.”

Helpful Report

Posted 3 years ago

“Excellent service-even delivered 3 days ahead of expected time. The stov is now fitted and is superb. Thank you”

Helpful Report

Posted 3 years ago

“Waited 2 months for my multi fuel stove then wrong 1 turned up had to speak to 5 different people but finally getting it sorted out had to wait another 10 days for the kit to arrive wasn’t the best”

Helpful Report

Posted 3 years ago

“Web site easy to use and contained all the information I needed to make my selection. Delivery was excellent ordered Friday arrived Tuesday.”

Helpful Report

Posted 3 years ago

“Good customer service.”

Helpful Report

Posted 3 years ago

“They were very helpful sorting a replacement stove when the original stove arrived damaged”

Helpful Report

Posted 3 years ago

“I have been looking at replacing my 18 year old Hunter Herald 8 with an eco version ready for the new regs. I opted for a Hunter Allure 7. I was able to select a delivery day and had a time window notification. The stove came with register plate, 1m flue pipe and gloves. Without any exaggeration the Allure 7 produces twice the heat using less than half the wood. The huge glass door remains 100% clear all the time. The burn control is pinpoint accurate so you can have exactly the fire you want all the time. I would highly recommend Direct Stoves and the Allure”

Direct Stoves 4 star review on 28th October 2021

Helpful Report

Posted 3 years ago

Direct Stoves is rated 4.5 based on 1,645 reviews