Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,771 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,771 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Stoves 5 star review on 7th February 2026

241

Anonymous

Anonymous // 01/01/2019

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“fast delivery, excellant product and competative price, all round very good”

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Posted 4 years ago

“Hello. Looked on the website, seen the stove we wanted . Direct stoves quoted & we accecpted. Delivered to our door within 3 days. Great service.”

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Posted 4 years ago

“It's perfect and really heats up the lounge well.. great purchase”

Direct Stoves 5 star review on 23rd November 2021

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Posted 4 years ago

“Had a few problems with delivery but contacted customer services who were very helpful in resolving the matter. There was also a damaged part of my fire but once again the issue was rectified very quickly. Best customer service I have received in a very long time. I am so pleased with my fire and would definitely recommend direct stoves to anyone.”

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Posted 4 years ago

“Great advice in the shop from Anthony but didn't decide on a stove there and then. Later ordered online which was excellent, especially being able to pick delivery date. Only problem was delivery was one man who couldn't move or lift the stove on his own. Luckily one of neighbours agreed to help him. Very happy with stove.”

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Posted 4 years ago

“Easy to use website containing all the information we needed to decide which stove to buy. Excellent price offered and very prompt delivery. A really good experience, thank you.”

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Posted 4 years ago

“We have yet to install our stove. However, the delivery of the stove left a lot to be desired! It was delivered in a Bedford type van with no tail gate lift or any other means of removing it out of the van! No equipment was available and I had to use my own plan of action to remove it from the van, luckily without any damage. The driver was not at fault apart from probably should have refused to deliver it without the written instructions on the Delivery Note being adheared to!”

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Posted 4 years ago

“Fast delivery and no hassle”

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Posted 4 years ago

“Delivered promptly and followed my delivery instructions. Fast effective communications hen I had to email questions.”

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Posted 4 years ago

“From web site order to delivery no problem fast efficient and carefully delivered Highly recommend Peter Hatt Complete chimney services”

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Posted 4 years ago

“A very good service!”

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Posted 4 years ago

“Excellent service. I had an issue with a damaged product and it was replaced very quickly. Speedy , polite customer service department. Also my vlaze heat shield was competitively priced. Definitely recommended.”

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Posted 4 years ago

“The ordering process was easy and the transaction was flawless. Great range at very competitive prices, fast delivery, and stove well protected with sturdy packaging. Thank you very much”

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Posted 4 years ago

“Fantastic all round, quick hassle free delivery and wood burner is amazing. Just what we needed.”

Direct Stoves 5 star review on 17th November 2021

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Posted 4 years ago

“Will happily use again A seamless transaction and delivery. Very happy with Tiger stove.”

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Posted 4 years ago

“I am still waiting for it to be delivered?!!!!!”

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Posted 4 years ago

“Excellent service. Product delivered in just 48hrs. Will definitely use this company again.”

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Posted 4 years ago

“Everything was good from enquirey to delivery and good quality product for the price”

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Posted 4 years ago

“Product is ok. Delivery arrangements poor”

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Posted 4 years ago

“Sales team were very knowledgeable and my order arrived very quickly.”

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Posted 4 years ago

Direct Stoves is rated 4.5 based on 1,771 reviews