Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,768 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,768 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Stoves 5 star review on 7th February 2026

241

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very competitive price with good selection of stoves. Only downside was the 6 week wait for delivery”

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Posted 1 month ago

“Stove delivered prompt and well packaged”

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Posted 1 month ago

“Communication was a little confused durinig the ordering process but I'm very happy with the stove and it was delivered on the day they said it would be.”

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Posted 2 months ago

“The stove is excellent, the service was excellent and the price was also excellent- I am very pleased with the direct stoves as the supplier and the stove which looks amazing. However the installation team were less than perfect, most things good but they installed the plate wrong and damaged my roof installing the flue. And have not returned after requests to remedy the situation. Such a shame after direct stoves supply was so good.”

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Posted 2 months ago

Hi Euan, Thank you for your review. We're glad that your experience in ordering with Direct Stoves was so positive and that you've been impressed with our products, pricing and customer service. This said, we're sorry to hear of the issue upon fitting. If this was arranged through our installation team at Direct Heating Services then we would recommend calling 0161 669 0697 ASAP (or emailing info@directheatingservices.com) and the team should be able to liaise with the installers on your behalf, Please also feel free to contact us if we can offer any further advice or assistance, Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“The ordering process was very easy snd prices competative. The stove arrived well packaged and the delivery driver was very helpful in placing it in the garage. Only slight issue was lack of comunication on order progress, had to chase to obtain information on order progress and delivery.”

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Posted 2 months ago

“Hi still haven’t fit the stove as yet due to renovation of the house but having looked at it I think the design and look will be absolutely amazing when I’ve installed it many thanks Andy”

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Posted 3 months ago

“We ordered an Aga wood burner from Direct Stoves due to their price. Initially we heard nothing, and when chased we found out there'd be an admin error between them and Aga amd nothing had happened. We risked losing the slot we had with our installer which was stressful as we couldn't rebook quickly. However Victoria from their dispatch team was a real star and took over in chasing up with Aga keeping us informed and ensuring we got the Aga the day before the installer came. Victoria wasso on the ball, and friendly, and was the difference between us getting the delivery on time or not. One star dropped for the initial issue, but kept at 4 as their customer service do care”

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Posted 4 months ago

Hi John, Thank you for your review. We are sorry for any inconvenience or frustration relating to the delivery. We're glad that Victoria and the Dispatch team were able to get this resolved for you ASAP. If we can offer any further advice or assistance then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 4 months ago

“Delivery on time and in excellent condition Make sure you are aware of the kerbside drop , or if you have anything other than a flat drive it can be a problem for the delivery guy and his pallet truck !”

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Posted 6 months ago

“Wry happy with my out door oven but after the 3 fire in it the middle plate section has loads of cracks in it, hopefully it lasts”

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Posted 8 months ago

“Great service over the phone . Let down on delivery with no communication. But actual stove is fantastic”

Direct Stoves 4 star review on 7th March 2025

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Posted 11 months ago

Hi Karen, Thanks for your review. We are pleased to hear that you were impressed with our sales team and it's great to see the Beltane Brue stove installed. This said, we're sorry for any issues relating to delivery communication. We can see that our Dispatch team had contacted you ahead of time to agree and book in a delivery date. We appreciate that it was necessary for you to chase this on the day of delivery, but can also see that our Dispatch team spoke to the courier on your behalf and did what they could to resolve the problem. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 11 months ago

“Apart from slow communication over a period of time, I had a good experience of Direct Stoves.”

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Posted 11 months ago

“I am thrilled with my stove and the installers were fantastic.”

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Posted 1 year ago

“Online purchase very easy and issue raised re a potential defect on the barbecue was dealt with quickly and professionally. Didn’t find the staff member in store particularly helpful when trying to view the product prior to online purchase.”

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Posted 1 year ago

“Helios eco stove perfect for me, my family and the house. Fitters really helpful and friendly, did a brilliant job. Only downside was the delivery company, no help whatsoever. Direct Stoves should use another company.”

Direct Stoves 4 star review on 31st October 2024

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Posted 1 year ago

“Firstly just to say we are really pleased with our new Gazco electric stove. It’s great quality, very heavy and the flames look quite realistic. The heat output seems good. What we were disappointed with was the delivery of it. We ordered from direct stoves because the website said our chosen stove was ‘in stock’ and on a 3-5 day delivery. Almost three weeks and several phone calls later, it finally arrived. So that’s why we’ve rated only 4 stars. I’d rather the website gave a realistic delivery time than saying 3-5 days. But the delivery guy was great and we are very happy with it now that it’s here.”

Direct Stoves 4 star review on 14th October 2024

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Posted 1 year ago

“The product was excellent! The delivery service was extremely poor . On the day delivery they turned up and loaded the stove on a crate and the stove was extremely heavy and we kindly asked could they bring it into house & they refused just dumped it on the driveway and left it there! Sorry if your paying over £600 think that’s really poor service”

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Posted 1 year ago

Hi Daniel, Thank you for your review. It's good to hear that you have been impressed with the recently received stove. Regarding delivery, we can see that you had chosen the standard free one-man delivery service when ordering online. As per the delivery information available on our website, "if [the driver] cannot operate the pallet truck safely due to gravel/stone drives, steps, or slopes as examples they will only be able to leave the item at the first available access point. They will try to assist as best they can but can only stay at each property for a limited period. They cannot bring the goods inside your house and will leave the goods with you on the delivery pallet". We do offer a two-man premium service to account for the weight of items, at an additional £30, via which a courier would have been able to bring the stove into the property. Because you did not opt for this, it will not have been safe for the driver to transport the goods beyond your driveway. This being said, we are sorry for any confusion or inconvenience. If we can offer any further clarity regarding our services then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“We did have a communication problem with our delivery as the haulage company did not deliver on the date it was expected. But once Direct Stoves were told of the problem they chased the haulage company and resolved to our satisfaction”

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Posted 1 year ago

Hi Kevin, Thanks for your review. We were sorry to hear of the issue experienced with the delivery but it's good to hear that our team was so helpful in getting the problem resolved. If we can offer any further advice or assistance then please don't hesitate to get back in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Good quality, arrived promptly. Would have given 5 stars but arrived with slight damage and still trying to sort out”

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Posted 1 year ago

Hi Sharon, Thanks for your review. We're pleased to hear that you've been impressed with the quality of the stove overall but we were sorry to hear of the issue experienced with the stove in question. We can see that our customer service team has contacted you to make further arrangements and help resolve this issue. If we can advise further in the meantime then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“I have a large inglenook fireplace that would be ideal for a gas stove, so I approached Direct Stoves a couple of months ago. The staff I spoke to were helpful and there was a good range of stoves on offer at reasonable prices. I would say that the whole process requires significant effort from the customer, as you will be directed to a sister company about the installation. This then involves a survey, arranging a local chimney sweep, a cowl to be installed by a third company recommended by them and finally the stove delivery/installation. All of this requires to be organised by the customer and possibly all of this could be better co-ordinated by the company. However, having followed through the procedure I have to say I am delighted with the end product. The stove looks great and should be much warmer for winter, plus the installer was very skilled and tidy. There was also an issue with a card payment for the stove itself being declined causing a security alert with my bank, and then repeat the payment process. Further the installation date (sister company) was delayed a couple of times due to uncontrollable circumstances. Overall it was worth sticking with the process for the end result, thanks!”

Direct Stoves 4 star review on 19th July 2024

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Posted 1 year ago

Hi Joe, Thanks very much for your order and for taking the time to upload a photo. It's wonderful to see the Hereford 7 gas stove looking so fantastic as part of your inglenook fireplace. We're sorry for any confusion relating to the delivery and installation process. We do work closely alongside our colleagues at Direct Heating Services, who assist in booking fits and coordinate with local installers. This being said, we appreciate your feedback so that we can continue to try and offer the best possible level of service. Please do let us know if you need any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Having brought several items from Direct stoves without any issue and a fast delivery I was amazed that when I tried to buy a woodburner from their website there was some technical issue in that there was no way to put it into the basket. So I phoned them and got through to some girl in the messaging centre to explain the problem but basically she did not give a shiete, I said that I can purchase elsewhere but prefered to use direct stoves due to good service and she just said there is no one around and nothing she can do, no interest in sales and I suspect she was working from home in her pyjamas.”

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Posted 1 year ago

Hi Roy, Thank you for your review and for your continued interest in our range. This being said, we're sorry to hear of the issue experienced in ordering online. We do use a third-party messaging service for instances in which all available sales representatives might be engaged with customers. Any agents would not be sales representatives themselves, and their aim would be to gather any relevant information relating to your query so that our sales team can be notified and get back to customers ASAP. If you are still in need of assistance in placing an order then we would encourage you to contact 0161 376 4191 or sales@directstoves.com at your earliest convenience. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

Direct Stoves is rated 4.5 based on 1,768 reviews