Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.53

“Wry happy with my out door oven but after the 3 fire in it the middle plate section has loads of cracks in it, hopefully it lasts”

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Posted 1 week ago

“Great service over the phone . Let down on delivery with no communication. But actual stove is fantastic”

Direct Stoves 4 star review on 7th March 2025

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Posted 3 months ago

Hi Karen, Thanks for your review. We are pleased to hear that you were impressed with our sales team and it's great to see the Beltane Brue stove installed. This said, we're sorry for any issues relating to delivery communication. We can see that our Dispatch team had contacted you ahead of time to agree and book in a delivery date. We appreciate that it was necessary for you to chase this on the day of delivery, but can also see that our Dispatch team spoke to the courier on your behalf and did what they could to resolve the problem. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Apart from slow communication over a period of time, I had a good experience of Direct Stoves.”

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Posted 3 months ago

“I am thrilled with my stove and the installers were fantastic.”

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Posted 6 months ago

“Online purchase very easy and issue raised re a potential defect on the barbecue was dealt with quickly and professionally. Didn’t find the staff member in store particularly helpful when trying to view the product prior to online purchase.”

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Posted 6 months ago

“Helios eco stove perfect for me, my family and the house. Fitters really helpful and friendly, did a brilliant job. Only downside was the delivery company, no help whatsoever. Direct Stoves should use another company.”

Direct Stoves 4 star review on 31st October 2024

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Posted 7 months ago

“Firstly just to say we are really pleased with our new Gazco electric stove. It’s great quality, very heavy and the flames look quite realistic. The heat output seems good. What we were disappointed with was the delivery of it. We ordered from direct stoves because the website said our chosen stove was ‘in stock’ and on a 3-5 day delivery. Almost three weeks and several phone calls later, it finally arrived. So that’s why we’ve rated only 4 stars. I’d rather the website gave a realistic delivery time than saying 3-5 days. But the delivery guy was great and we are very happy with it now that it’s here.”

Direct Stoves 4 star review on 14th October 2024

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Posted 7 months ago

“The product was excellent! The delivery service was extremely poor . On the day delivery they turned up and loaded the stove on a crate and the stove was extremely heavy and we kindly asked could they bring it into house & they refused just dumped it on the driveway and left it there! Sorry if your paying over £600 think that’s really poor service”

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Posted 7 months ago

Hi Daniel, Thank you for your review. It's good to hear that you have been impressed with the recently received stove. Regarding delivery, we can see that you had chosen the standard free one-man delivery service when ordering online. As per the delivery information available on our website, "if [the driver] cannot operate the pallet truck safely due to gravel/stone drives, steps, or slopes as examples they will only be able to leave the item at the first available access point. They will try to assist as best they can but can only stay at each property for a limited period. They cannot bring the goods inside your house and will leave the goods with you on the delivery pallet". We do offer a two-man premium service to account for the weight of items, at an additional £30, via which a courier would have been able to bring the stove into the property. Because you did not opt for this, it will not have been safe for the driver to transport the goods beyond your driveway. This being said, we are sorry for any confusion or inconvenience. If we can offer any further clarity regarding our services then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 7 months ago

“We did have a communication problem with our delivery as the haulage company did not deliver on the date it was expected. But once Direct Stoves were told of the problem they chased the haulage company and resolved to our satisfaction”

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Posted 8 months ago

Hi Kevin, Thanks for your review. We were sorry to hear of the issue experienced with the delivery but it's good to hear that our team was so helpful in getting the problem resolved. If we can offer any further advice or assistance then please don't hesitate to get back in touch. Kind regards, Direct Stoves & Fireplaces

Posted 8 months ago

“Good quality, arrived promptly. Would have given 5 stars but arrived with slight damage and still trying to sort out”

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Posted 8 months ago

Hi Sharon, Thanks for your review. We're pleased to hear that you've been impressed with the quality of the stove overall but we were sorry to hear of the issue experienced with the stove in question. We can see that our customer service team has contacted you to make further arrangements and help resolve this issue. If we can advise further in the meantime then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 8 months ago

“I have a large inglenook fireplace that would be ideal for a gas stove, so I approached Direct Stoves a couple of months ago. The staff I spoke to were helpful and there was a good range of stoves on offer at reasonable prices. I would say that the whole process requires significant effort from the customer, as you will be directed to a sister company about the installation. This then involves a survey, arranging a local chimney sweep, a cowl to be installed by a third company recommended by them and finally the stove delivery/installation. All of this requires to be organised by the customer and possibly all of this could be better co-ordinated by the company. However, having followed through the procedure I have to say I am delighted with the end product. The stove looks great and should be much warmer for winter, plus the installer was very skilled and tidy. There was also an issue with a card payment for the stove itself being declined causing a security alert with my bank, and then repeat the payment process. Further the installation date (sister company) was delayed a couple of times due to uncontrollable circumstances. Overall it was worth sticking with the process for the end result, thanks!”

Direct Stoves 4 star review on 19th July 2024

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Posted 10 months ago

Hi Joe, Thanks very much for your order and for taking the time to upload a photo. It's wonderful to see the Hereford 7 gas stove looking so fantastic as part of your inglenook fireplace. We're sorry for any confusion relating to the delivery and installation process. We do work closely alongside our colleagues at Direct Heating Services, who assist in booking fits and coordinate with local installers. This being said, we appreciate your feedback so that we can continue to try and offer the best possible level of service. Please do let us know if you need any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 10 months ago

“Having brought several items from Direct stoves without any issue and a fast delivery I was amazed that when I tried to buy a woodburner from their website there was some technical issue in that there was no way to put it into the basket. So I phoned them and got through to some girl in the messaging centre to explain the problem but basically she did not give a shiete, I said that I can purchase elsewhere but prefered to use direct stoves due to good service and she just said there is no one around and nothing she can do, no interest in sales and I suspect she was working from home in her pyjamas.”

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Posted 11 months ago

Hi Roy, Thank you for your review and for your continued interest in our range. This being said, we're sorry to hear of the issue experienced in ordering online. We do use a third-party messaging service for instances in which all available sales representatives might be engaged with customers. Any agents would not be sales representatives themselves, and their aim would be to gather any relevant information relating to your query so that our sales team can be notified and get back to customers ASAP. If you are still in need of assistance in placing an order then we would encourage you to contact 0161 376 4191 or sales@directstoves.com at your earliest convenience. Kind regards, Direct Stoves & Fireplaces

Posted 10 months ago

“Very helpful advice as to the stove that would work for us but unfortunate that installers could not cover our area.”

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Posted 1 year ago

Hi Julia, Thanks again for your order, and for your kind review. We're sorry to have not been of more assistance in terms of fitting. Our installation team at Direct Heating Services does have coverage throughout much of England and Wales and does frequently reexamine areas without coverage for future consideration. We can only apologise on their behalf in this particular instance. This being said, we're glad to hear that you found our sales team to be so helpful, and we hope that you're enjoying your new stove. Please do let us know if we can offer any other advice or assistance in future. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Wonderful item perfect for us, but the wording regarding extra flue etc is not clear and the staff do not enquire about your set up to advise, which is a shame as it would have saved me having to re-order and pay extra delivery. Other than that I would have given a 5 star as the product is lovely.”

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Posted 1 year ago

Hi Shirley, Thank you for your order and for your review. It's great to hear that you've been enjoying the stove in question and we're sorry for any confusion regarding product specifications. As you will be aware, the website gives an option for "No Flue Kit Required - Self Supplied/Bespoke System" in addition to allowing the purchase of a standardised balanced flue kit. This is because many gas fitters prefer to either arrange the flue kit themselves or give customers a list of parts to build a quotation for a bespoke system through ourselves. In the event that you had queried your selection of this 'No Flue Kit Required' option, our sales team would have been happy to advise further and look into provision of any additional items. Needless to say, if you do happen to need any further help or advice then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Easy to order and a good price. Would have given 5 stars but they forgot to include the stove's extra legs but they followed soon after with paint knocked off.”

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Posted 1 year ago

“Easy to order only problem was the delivery date did specify which date but they then changed it to week before easily sorted when rang up back to the original date although part of the order was delivered the day before it should have been and was left on the drive whilst everyone was out at work so perhaps the courier’s they use need addressing. Apart from that no problems at all.”

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Posted 1 year ago

Hi Donna, Thank you for your review. We are sorry for any confusion regarding delivery. Truth told, every indication on the order suggests that this was placed via the website with a date of 15/3/24 requested on the customer side; we can see that our Dispatch team was contacted and that we were able to assist in rearranging this. This said, we are sorry to hear of the split delivery. As you may be aware, we work with a number of different delivery partners (if, for example, a stove has been ordered with a liner kit to be fulfilled from a different supplier). While they aim to meet expectations for delivery as much as is possible, the couriers do sometimes find it necessary to make alternative arrangements. We do appreciate the opportunity to feed back to the suppliers and to try and ensure the continued high level of service that we strive towards. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Good catalogue, easy to navigate. Good prices. Direct Stoves website was unable to verify my payment card and I had to do this part over the phone.”

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Posted 1 year ago

Hi John, Thanks very much for your order and for your review. It's great to hear that you were so impressed with our range and prices, though it's a shame to hear that you experienced problems in ordering through the website. This being said, it's good that our sales team were able to get this sorted for you over the phone. Let us know if we can assist further with any future orders. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“great comunication and products however the delivery flexibiilty is limited”

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Posted 1 year ago

“not got it yet”

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Posted 1 year ago

“We are really pleased with our new Huntingdon 30 electric stove. The whole process from ordering to delivery was smooth and had good communications when required. Would recommend this business to friends and family.”

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Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves Reviews