Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,413 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,413 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 17th April 2024

155

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order and a good price. Would have given 5 stars but they forgot to include the stove's extra legs but they followed soon after with paint knocked off.”

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Posted 4 weeks ago

“Easy to order only problem was the delivery date did specify which date but they then changed it to week before easily sorted when rang up back to the original date although part of the order was delivered the day before it should have been and was left on the drive whilst everyone was out at work so perhaps the courier’s they use need addressing. Apart from that no problems at all.”

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Posted 4 weeks ago

Hi Donna, Thank you for your review. We are sorry for any confusion regarding delivery. Truth told, every indication on the order suggests that this was placed via the website with a date of 15/3/24 requested on the customer side; we can see that our Dispatch team was contacted and that we were able to assist in rearranging this. This said, we are sorry to hear of the split delivery. As you may be aware, we work with a number of different delivery partners (if, for example, a stove has been ordered with a liner kit to be fulfilled from a different supplier). While they aim to meet expectations for delivery as much as is possible, the couriers do sometimes find it necessary to make alternative arrangements. We do appreciate the opportunity to feed back to the suppliers and to try and ensure the continued high level of service that we strive towards. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 4 weeks ago

“Good catalogue, easy to navigate. Good prices. Direct Stoves website was unable to verify my payment card and I had to do this part over the phone.”

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Posted 2 months ago

Hi John, Thanks very much for your order and for your review. It's great to hear that you were so impressed with our range and prices, though it's a shame to hear that you experienced problems in ordering through the website. This being said, it's good that our sales team were able to get this sorted for you over the phone. Let us know if we can assist further with any future orders. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“great comunication and products however the delivery flexibiilty is limited”

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Posted 2 months ago

“not got it yet”

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Posted 2 months ago

“We are really pleased with our new Huntingdon 30 electric stove. The whole process from ordering to delivery was smooth and had good communications when required. Would recommend this business to friends and family.”

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Posted 4 months ago

“Really happy with delivery time al be it came damaged by the courier. Replacement was done instantly and very fast turn around.”

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Posted 4 months ago

“Direct Stoves themselves were excellent unfortunately the whole experience was marred by a very unpleasant driver who refused to deliver to my street claiming that there was not enough room to manoeuvre,this is the first time in over 35 years that this has happened”

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Posted 4 months ago

Hi Agnes, Thanks for your review. We were sorry to hear of the issue experienced with the delivery, but it's good to hear that you were impressed with the service received from Direct Stoves. We can see that our dispatch team was able to get in touch with the supplier and make arrangements for redelivery ASAP. Please do let us know if you need any further assistance and we'll be happy to advise, Kind regards, Direct Stoves & Fireplaces

Posted 4 months ago

“Very good, delivery was good. Only slight grumble is the design of the fire. When we open the door ash falls out as there is a gap between the base plate and the holding bar. Other than that the fire works excellent.”

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Posted 4 months ago

“Nice stove, a great blend of traditional and contemporary. Seems to be performing well. Be warned if ordering the stovepipe/Register combination pack, the register is blank with no pre cut stovepipe hole which is pointless. It also doesn’t give its overall dimensions when ordering. Simple website fix that will save a lot of hassle for the customer.”

Direct Stoves 4 star review on 27th November 2023

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Posted 4 months ago

“Small ash pan and fire doesn’t seem to shut down properly, small ash pan handle , also small round part missing go5 on it”

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Posted 5 months ago

“Easy to navigate site. Plenty of choice. The only reason I'm not giving a 5 is because the carrier they chose to use charge £75 if you want the fire brought in to the house. My parents chose free delivery as they are on a tight budget and the driver left the fire outside in the rain. It was 3 hours before we could finish work and take it indoors. It was upsetting. That said, the fire is in and looks lovely. They love it and it's had many compliments from neighbours who are also shocked it was left on the doorstep. Just something to think of to add £75 on each price if you want it over the front step.”

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Posted 6 months ago

“Didn’t have the model desired.”

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Posted 6 months ago

“Took a while to arrive but delivery man was lovely and the fire looks lovely”

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Posted 6 months ago

Hi Morag, Thanks very much for your review. It's good to hear that you're impressed with the fire now that it's been delivered, and thanks for uploading an image. If we can offer any further advice or assistance regarding your order, please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“We bought a multi fuel burner from direct stoves, excellent purchase but communication between staff is very poor. Delivery was due on a Tuesday but arrived on the Monday, luckily someone was a home. They say door delivery, but it isn’t ours was left on the driveway.”

Direct Stoves 4 star review on 13th October 2023

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Posted 6 months ago

Hi Lesley, Thank you very much for your feedback. We're sorry to hear of the issues experienced with this order. Our one-man delivery does specify that: "The drivers are contracted to deliver the item to your property and must use a pallet truck to lift/move the goods which are normally quite heavy and can be up to 1mtr wide (occasionally larger). If they cannot operate the pallet truck safely due to gravel/stone drives, steps, or slopes as examples they will only be able to leave the item at the first available access point. They will try to assist as best they can but can only stay at each property for a limited period. They cannot bring the goods inside your house and will leave the goods with you on the delivery pallet." If the driver does not feel that they are able to safely transport the pallet delivery to the front door then unfortunately they must leave the goods at the closest access point. Similarly, while we do apologise for the confusion regarding delivery, ultimately any delivery dates requested are not 100% guaranteed. Rescheduling through our shipping partner should have been fully communicated by said partner and we would still apologise on their behalf for the inconvenience. Regardless, thanks again for your order. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“Just installed our 7.5kw Opus Harmony multi-fuel stove & log store complete with twin wall flue kit. Really heavy stove, so much care was needed to install but looks amazing.”

Direct Stoves 4 star review on 9th October 2023

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Posted 6 months ago

Hi John, Thanks very much for your review and the image provided of your new stove and twin wall. It's always good to see these in-situ. As you mention, the Opus Harmony G is a very sturdy and attractive model, and it's often recommended for freestanding stove installations such as this one as a result. If we can offer any further advice or assistance regarding your order please don't hesitate to let us know, Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“Ordering and delivery process was very easy and friendly. Awaiting installation so not used it as yet.”

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Posted 6 months ago

“Very solidly built fire. Could do with something to stop rain coming down chimney. Otherwise, very happy with service and product but have only used it once so far.”

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Posted 7 months ago

Hi, Thanks very much for your review. It's good to hear that you've been impressed with the stove received. While not all of our garden stoves are supplied with a rain cap or cowl, our sales team should be able to provide further advice in this regard should you contact us at your early convenience. Otherwise, let us know if we can offer any other advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 7 months ago

“Very competitive pricing and availability. Only issue was no tracking info for delivery. Spoke with customer service who also had difficulty in understanding why.”

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Posted 7 months ago

Hi Darren, Thanks for your review. It's good to hear that you were impressed with our stock and pricing. Our shipping partners are usually very good at keeping customers informed. That said, and as you mention, our customer service and dispatch teams are always happy to help where further advice might be needed regarding delivery. Thanks again for your order. Let us know if we can advise further, Kind regards, Direct Stoves & Fireplaces

Posted 7 months ago

“I ordered an Axon Millbeck, but received a Woodford Turing. A phone call established that they were one and the same, branded differently. Delivered on a pallet to the front of the house and as I hadn't paid for a two man delivery had to manoeuvre it into the house. It was very heavy! It looks great, and seems very well made, consistent with the lifetime guarantee. I'm waiting for it to be fitted so can't comment on performance, but I'd be surprised if it doesn't perform as expected.”

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Posted 7 months ago

Direct Stoves is rated 4.5 based on 1,413 reviews