Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,411 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,411 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 17th April 2024

155

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good service”

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Posted 2 hours ago

“I have sent images of the stove , slight damage during transport requested touch up paint? still waitaing for a responce”

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Posted 12 hours ago

Hi Michael, Thank you for your review. We are sorry to hear of the issue experienced with the stove. We would recommend checking to ensure that any images have been sent to customerservice@directstoves.com along with your order reference number. This will help us to locate your purchase and correspond as quickly and efficiently as possible, in terms of getting the problem resolved. If we can advise further in the meantime then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 7 hours ago

“Found staff really helpful, prompt delivery all round great sevice.”

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Posted 1 day ago

“A fantastic company to deal with. Competitive prices and superb after sales service.”

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Posted 1 day ago

Hi Suzanne, Thanks for your review. It's great to hear that your experience in ordering with Direct Stoves was fantastic and that you were impressed with our pricing and after-sales service. If we can offer any further advice or assistance then please don't hesitate to get in touch again, Kind regards, Direct Stoves & Fireplaces

Posted 7 hours ago

“So pleased with our stove arrived on time, very efficient service”

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Posted 1 day ago

“Great service, changed the delivery date with no problems, delivered on time, complete order delivered, could not ask for more.”

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Posted 5 days ago

“Fantastic product, looks really good, quick delivery. Would highly recommend this company.”

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Posted 6 days ago

Hi Claire, Thanks for your review and for taking the time to upload a photo of the new stove. It's great to see the ACR Woodpecker WP5Q-P installed and in use. As you mention, this is an attractive contemporary design and we're pleased to be able to offer speedy free one-man delivery to mainland UK customers. If we can offer any further advice or assistance then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 6 days ago

“Incomplete item delivered and numerous attempts to deliver missing items never received the correct missing items. Very very poor service.”

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Posted 1 week ago

Hi John, Thank you for your review. We were sorry to hear of the issues experienced with this order, and that some of the parts received from the supplier were incorrect. We can see that our team has been in contact with the supplier and has made further arrangements to rectify the problem. This said, we do appreciate the inconvenience caused and if we can offer any further advice or assistance in the meantime then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 week ago

“Very knowledgeable and helpful with very fast service at a great price! Will definitely recommend. Thanks”

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Posted 1 week ago

Hi Paul, Thank you very much for your kind review. It's great to hear that our Sales team was so helpful when it came to your order and that you were impressed with our product knowledge, service and pricing. Your recommendation means a lot to us. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 week ago

“I live on a small Island in Scotland and deliveries can often be problemsome. But Direct Stoves changed their delivery procedures to allow my local delivery company to become involved resulting in 1 day early delivery and a saving to me of £180. Much appreciated. Eric Clifford April 2024.”

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Posted 2 weeks ago

“Love my new stove. We got a smaller one as the previous was far too hot for our house. Thank you again.”

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Posted 2 weeks ago

“I have bought 2 portway Arundel mk3 stoves from Direct Stoves and found the price,service brilliant. The portway Arundel stove is a great stove that heats the room well. I would recommend Direct Stoves. Thank you”

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Posted 2 weeks ago

Hi Leigh, Thank you very much for your order and for your kind words. As you mention, the Portway Arundel is a fantastic stove at a good heat output and a competitive price. It's great to hear that you've been so impressed with this model as well as our service. Your recommendation means a lot to us. Please don't hesitate to let us know if we can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 2 weeks ago

“Amazing service. I would 100 percent recommend 👌”

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Posted 3 weeks ago

“Tast delivery. Good product. Done the job .can ask for no more. Will trade again”

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Posted 3 weeks ago

“I had paid in full for my woodburner , and arranged delivery but it did not arrive ! I rang your dispatch dept and was told to wait until 6 pm , yet still nothing. I was told I would get a call to let me know if it would be am or pm but again no call. So I would either like my stove to be delivered or a full refund. Very unhappy.”

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Posted 3 weeks ago

Hi Nicola, Thank you for your review. We are sorry to hear of the issue experienced with delivery. As our colleagues in the Dispatch team will have advised, deliveries via the free one-man service are generally between 09:00-18:00. It would have been entirely possible (at the time that you called) that the pallet would have been due for a slot later in the day. While our delivery partner will have aimed to deliver on the date requested, and while issues on the part of our delivery partners are thankfully very rare, delays can and do happen on occasion. We do appreciate the inconvenience caused and have requested that the Dispatch team contact you ASAP following the bank holiday weekend to make further arrangements. This said, if we can offer any further advice or assistance in the meantime then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 3 weeks ago

“Excellent service”

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Posted 3 weeks ago

“Easy to order and a good price. Would have given 5 stars but they forgot to include the stove's extra legs but they followed soon after with paint knocked off.”

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Posted 3 weeks ago

“Excellent knowledge of the range of fires available and order times. Delivery was excellent and placed where required, as the stove and cavity lining were very heavy. Very pleased with the look and operation of the stove.”

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Posted 3 weeks ago

Hi Tony, Thanks very much for your review. It's great to hear that our showroom sales team was so helpful in finding the right stove for your needs. It's also fantastic to hear that the delivery to yourself was so convenient. If we can offer any further advice or assistance then please don't hesitate to get back in touch, Kind regards, Direct Stoves & Fireplaces

Posted 3 weeks ago

“Easy to order only problem was the delivery date did specify which date but they then changed it to week before easily sorted when rang up back to the original date although part of the order was delivered the day before it should have been and was left on the drive whilst everyone was out at work so perhaps the courier’s they use need addressing. Apart from that no problems at all.”

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Posted 4 weeks ago

Hi Donna, Thank you for your review. We are sorry for any confusion regarding delivery. Truth told, every indication on the order suggests that this was placed via the website with a date of 15/3/24 requested on the customer side; we can see that our Dispatch team was contacted and that we were able to assist in rearranging this. This said, we are sorry to hear of the split delivery. As you may be aware, we work with a number of different delivery partners (if, for example, a stove has been ordered with a liner kit to be fulfilled from a different supplier). While they aim to meet expectations for delivery as much as is possible, the couriers do sometimes find it necessary to make alternative arrangements. We do appreciate the opportunity to feed back to the suppliers and to try and ensure the continued high level of service that we strive towards. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 4 weeks ago

“Tried ordering on line and had a problem, called the office and all was sorted, took my order while on the phone, picked my delivery date, order was tracked and delivered on my selected date.”

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Posted 1 month ago

Hi Colin, Thanks very much for your review. We were sorry to hear of the problem experienced online, but it's great to hear that our Sales team was so helpful in getting the order placed and delivery scheduled over the phone. If we can offer any further advice or assistance then please don't hesitate to get back in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

Direct Stoves is rated 4.5 based on 1,411 reviews