Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.53

4.5 Rating 1,633 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,633 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 25th May 2025

212

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service, could not get better 111”

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Posted 2 days ago

“we have not instaled fire yet being fitted on 29/7/25”

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Posted 1 week ago

“Product arrived on time and in good condition. Still getting the hang of the stove but we have managed to do some cooking on it as keeping very warm outside in the evening.”

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Posted 1 week ago

“Arrived on date promised and installed easily. Throws out some good heat, although we have hardly used it due to hot weather. Easy to clean and looks great.”

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Posted 2 weeks ago

“Nice stove reasonable price smooth delivery”

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Posted 3 weeks ago

“Packed really well, delivery guy was excellent 👌 loved the fire looks fantastic fitted in”

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Posted 4 weeks ago

“Fab from ordering to delivery. Stove and 2 kits were purchased, everything was there, no problem with missing parts. Stove is lovely looks great in our lounge. 10 out of 10, definitely recommend Direct Stoves.”

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Posted 4 weeks ago

“Great Service, delivery and after support - would use again without question.”

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Posted 4 weeks ago

“Easy to order and even delivered on a specified date. Thank you”

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Posted 1 month ago

“Reasonably priced, delivered promptly, products as described. Would recommend.”

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Posted 1 month ago

“I called both direct Stoves and direct fireplaces looking for advice. Both were extremely helpful. I purchased an insert for our new fireplace from direct stoves. Not only was it great value for money it arrived up in Scotland within 48hrs . If we decided to purchase a fire surround it will definitely be from here. They offer a great variety. Their hearths come at very competitive prices too but ours was included in our instalation price . So pleased we found this company .”

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Posted 1 month ago

“Excellent really pleased with the log burner wish we had chosen it sooner”

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Posted 1 month ago

“We ordered our stove, they were very helpful and the stove arrived when they said it would. Our livingroom is much warmer and it's great just watching the flames. So glad we decided to get one. Thank you”

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Posted 1 month ago

“well priced easy to deal with fast delivery good communication would highly recommend”

Direct Stoves 5 star review on 15th April 2025

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Posted 1 month ago

“I ordered a Bushbeck Milano Masonry Oven, however, I found it was too bulky for my small garden. I contacted the customer service team to ask if I could return the item and this was dealt with without any fuss. I was charged a reasonable price for the collection and happy with the overall service. Would recommend Direct Stoves and their supplier.”

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Posted 1 month ago

“Fast service and excellent advice. Highly recommend”

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Posted 1 month ago

“Easy to contact direct stoves by phone who were happy to update me on my order”

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Posted 1 month ago

“Direct Stoves has an excellent range of stoves at the best prices. Delivery was very quick and the item arrived well packaged. Very happy with purchase and would recommend.”

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Posted 2 months ago

“Excellent delivery service. Arrived on time. Driver very helpful.”

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Posted 2 months ago

Hi Jack and Lynne, Our thanks to you both for the kind review. We're glad that you received the Dimplex Fortrose Optimyst electric stove in good time and it's great to see this in use. We appreciate your having taken the time to upload a video of the realistic lighting and vapour effect. Please don't hesitate to let us know if we can offer any other assistance, Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Found exactly what I wanted at an affordable price....and it was here within 48 hours. Can't get much better can it!!!!”

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Posted 2 months ago

Direct Stoves is rated 4.5 based on 1,633 reviews