Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.53

4.5 Rating 1,619 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,619 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 26th April 2025

207

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I called both direct Stoves and direct fireplaces looking for advice. Both were extremely helpful. I purchased an insert for our new fireplace from direct stoves. Not only was it great value for money it arrived up in Scotland within 48hrs . If we decided to purchase a fire surround it will definitely be from here. They offer a great variety. Their hearths come at very competitive prices too but ours was included in our instalation price . So pleased we found this company .”

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Posted 1 day ago

“Excellent really pleased with the log burner wish we had chosen it sooner”

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Posted 4 days ago

“We ordered our stove, they were very helpful and the stove arrived when they said it would. Our livingroom is much warmer and it's great just watching the flames. So glad we decided to get one. Thank you”

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Posted 6 days ago

“well priced easy to deal with fast delivery good communication would highly recommend”

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Posted 1 week ago

“I ordered a Bushbeck Milano Masonry Oven, however, I found it was too bulky for my small garden. I contacted the customer service team to ask if I could return the item and this was dealt with without any fuss. I was charged a reasonable price for the collection and happy with the overall service. Would recommend Direct Stoves and their supplier.”

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Posted 1 week ago

“Fast service and excellent advice. Highly recommend”

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Posted 1 week ago

“Easy to contact direct stoves by phone who were happy to update me on my order”

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Posted 2 weeks ago

“Direct Stoves has an excellent range of stoves at the best prices. Delivery was very quick and the item arrived well packaged. Very happy with purchase and would recommend.”

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Posted 3 weeks ago

“Excellent delivery service. Arrived on time. Driver very helpful.”

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Posted 4 weeks ago

Hi Jack and Lynne, Our thanks to you both for the kind review. We're glad that you received the Dimplex Fortrose Optimyst electric stove in good time and it's great to see this in use. We appreciate your having taken the time to upload a video of the realistic lighting and vapour effect. Please don't hesitate to let us know if we can offer any other assistance, Kind regards, Direct Stoves & Fireplaces

Posted 3 weeks ago

“Found exactly what I wanted at an affordable price....and it was here within 48 hours. Can't get much better can it!!!!”

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Posted 4 weeks ago

“Very happy with our oven and microwave. Speedy delivery and good customer care.”

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Posted 1 month ago

“Easy to order online and book a convenient date for delivery. Received a courtesy call from Direct Stoves to ensure that the delivery date was still correct. Was delivered as expected and cannot fault the service.”

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Posted 1 month ago

“Our 40 year old woodburner had served us well and needed replacing. This stove was recommended by our installer and he said it would be a lot more efficient. We were amazed by the difference. It looks fantastic and gives out more heat. It's just so controllable.”

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Posted 1 month ago

Hi Stuart, Thanks again for your order and for taking the time to review your purchase. The Hamlet Solution 5 Widescreen is an excellent choice for its high (approx. 82%) efficiency and its impressive 5kW output. We always love hearing about fitter recommendations and we're glad that you've been enjoying the Solution 5 Wide so far. If we can offer any further advice or assistance then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“Thanks for the electric stove. We love it.”

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Posted 1 month ago

“Very good, suitable for the area I needed. Easy to install.”

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Posted 1 month ago

“Lovely small stove. Arrived very quickly. Burn very efficiently. Overall very pleased with this stove”

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Posted 1 month ago

“Easy to order the wood burner we wanted, at a competitive price, and service was very good.”

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Posted 1 month ago

“Excellent service from start to finish. My Ekol 12 is not bad either. Would have given more stars if available.”

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Posted 1 month ago

“Great product and brilliant service. I will be using this company again”

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Posted 1 month ago

“Great service from all concerned. Really easy process. Very happy with everything”

Direct Stoves 5 star review on 3rd March 2025

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Posted 1 month ago

Hi Peter, Thanks for your review. It's gratifying to hear that your experience with our showroom sales team was so positive, and it's great to see the stove installed and looking so effective in your room. If we can offer any other advice or assistance then don't hesitate to get back in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

Direct Stoves is rated 4.5 based on 1,619 reviews