Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,413 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,413 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 17th April 2024

155

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to Order Very Fast delivery I couldn't ask for more”

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Posted 11 hours ago

“Great stove at a good price with quick delivery. Many thanks”

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Posted 1 day ago

Hi Steve, Thank you for your order and for your review. It's good to hear that you were impressed with the order received from Direct Stoves, including our prices and delivery service. If we can offer any other advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 13 hours ago

“very good service”

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Posted 2 days ago

“Found staff really helpful, prompt delivery all round great sevice.”

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Posted 3 days ago

“A fantastic company to deal with. Competitive prices and superb after sales service.”

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Posted 3 days ago

Hi Suzanne, Thanks for your review. It's great to hear that your experience in ordering with Direct Stoves was fantastic and that you were impressed with our pricing and after-sales service. If we can offer any further advice or assistance then please don't hesitate to get in touch again, Kind regards, Direct Stoves & Fireplaces

Posted 2 days ago

“So pleased with our stove arrived on time, very efficient service”

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Posted 3 days ago

“Great service, changed the delivery date with no problems, delivered on time, complete order delivered, could not ask for more.”

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Posted 1 week ago

“Fantastic product, looks really good, quick delivery. Would highly recommend this company.”

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Posted 1 week ago

Hi Claire, Thanks for your review and for taking the time to upload a photo of the new stove. It's great to see the ACR Woodpecker WP5Q-P installed and in use. As you mention, this is an attractive contemporary design and we're pleased to be able to offer speedy free one-man delivery to mainland UK customers. If we can offer any further advice or assistance then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 week ago

“Very knowledgeable and helpful with very fast service at a great price! Will definitely recommend. Thanks”

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Posted 2 weeks ago

Hi Paul, Thank you very much for your kind review. It's great to hear that our Sales team was so helpful when it came to your order and that you were impressed with our product knowledge, service and pricing. Your recommendation means a lot to us. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 week ago

“I live on a small Island in Scotland and deliveries can often be problemsome. But Direct Stoves changed their delivery procedures to allow my local delivery company to become involved resulting in 1 day early delivery and a saving to me of £180. Much appreciated. Eric Clifford April 2024.”

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Posted 2 weeks ago

“Love my new stove. We got a smaller one as the previous was far too hot for our house. Thank you again.”

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Posted 3 weeks ago

“I have bought 2 portway Arundel mk3 stoves from Direct Stoves and found the price,service brilliant. The portway Arundel stove is a great stove that heats the room well. I would recommend Direct Stoves. Thank you”

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Posted 3 weeks ago

Hi Leigh, Thank you very much for your order and for your kind words. As you mention, the Portway Arundel is a fantastic stove at a good heat output and a competitive price. It's great to hear that you've been so impressed with this model as well as our service. Your recommendation means a lot to us. Please don't hesitate to let us know if we can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 3 weeks ago

“Amazing service. I would 100 percent recommend 👌”

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Posted 3 weeks ago

“Tast delivery. Good product. Done the job .can ask for no more. Will trade again”

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Posted 3 weeks ago

“Excellent service”

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Posted 3 weeks ago

“Excellent knowledge of the range of fires available and order times. Delivery was excellent and placed where required, as the stove and cavity lining were very heavy. Very pleased with the look and operation of the stove.”

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Posted 4 weeks ago

Hi Tony, Thanks very much for your review. It's great to hear that our showroom sales team was so helpful in finding the right stove for your needs. It's also fantastic to hear that the delivery to yourself was so convenient. If we can offer any further advice or assistance then please don't hesitate to get back in touch, Kind regards, Direct Stoves & Fireplaces

Posted 4 weeks ago

“Tried ordering on line and had a problem, called the office and all was sorted, took my order while on the phone, picked my delivery date, order was tracked and delivered on my selected date.”

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Posted 1 month ago

Hi Colin, Thanks very much for your review. We were sorry to hear of the problem experienced online, but it's great to hear that our Sales team was so helpful in getting the order placed and delivery scheduled over the phone. If we can offer any further advice or assistance then please don't hesitate to get back in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“Excellent products, excellent service.”

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Posted 1 month ago

“Stove arrived as described, good communication and delivery”

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Posted 1 month ago

“Very helpful and quick delivery well packed”

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Posted 1 month ago

Hi John, Thanks for your review and for taking the time to upload a photo of the new installation. It's always great to see our stoves in situ! If we can offer any further advice or assistance then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

Direct Stoves is rated 4.5 based on 1,413 reviews