Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.53

4.5 Rating 1,619 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,619 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 26th April 2025

207

Anonymous

Anonymous // 01/01/2019

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“Very good, suitable for the area I needed. Easy to install.”

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Posted 1 month ago

“Lovely small stove. Arrived very quickly. Burn very efficiently. Overall very pleased with this stove”

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Posted 1 month ago

“Easy to order the wood burner we wanted, at a competitive price, and service was very good.”

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Posted 1 month ago

“Excellent service from start to finish. My Ekol 12 is not bad either. Would have given more stars if available.”

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Posted 1 month ago

“Great product and brilliant service. I will be using this company again”

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Posted 1 month ago

“Great service over the phone . Let down on delivery with no communication. But actual stove is fantastic”

Direct Stoves 4 star review on 7th March 2025

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Posted 1 month ago

Hi Karen, Thanks for your review. We are pleased to hear that you were impressed with our sales team and it's great to see the Beltane Brue stove installed. This said, we're sorry for any issues relating to delivery communication. We can see that our Dispatch team had contacted you ahead of time to agree and book in a delivery date. We appreciate that it was necessary for you to chase this on the day of delivery, but can also see that our Dispatch team spoke to the courier on your behalf and did what they could to resolve the problem. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“Great service from all concerned. Really easy process. Very happy with everything”

Direct Stoves 5 star review on 3rd March 2025

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Posted 1 month ago

Hi Peter, Thanks for your review. It's gratifying to hear that your experience with our showroom sales team was so positive, and it's great to see the stove installed and looking so effective in your room. If we can offer any other advice or assistance then don't hesitate to get back in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“Apart from slow communication over a period of time, I had a good experience of Direct Stoves.”

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Posted 1 month ago

“From ordering to delivery Spot On.”

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Posted 2 months ago

“Quick and efficient delivery and love the stove!”

Direct Stoves 5 star review on 24th February 2025

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Posted 2 months ago

“I’m afraid the box of Flamers arrived in a bad condition, part of it torn. Inside, the fire lighters were also damaged, some unusable.”

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Posted 2 months ago

Hi David, Thank you for your review. We are sorry to hear of the issue experienced with the order. We can see that the order was dispatched and received in Mid-January. Where any issues are observed with goods upon receipt, we ask customers to let us know ASAP so that our Dispatch team can assist. For any problems with future orders, please feel free to contact us via dispatch@direct-fireplaces.com or 0161 376 4181 option 2. Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“Excellent on price, delivery and aftercare.”

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Posted 2 months ago

“Excellent service and price”

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Posted 2 months ago

“I ordered this double sided stove as needed the depth for both chimney breasts . Very good quality and weighs a tone so need 2 people to lift that’s how sturdy it is. We’ve had it installed now and it looks amazing. The delivery of this was amazing as I live in the Channel Islands and it arrived very quickly and very well wrapped. Overall I was very happy with the whole transaction and delivery of this. From start to finish it all went very well”

Direct Stoves 5 star review on 19th February 2025

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Posted 2 months ago

Hi Shaun, Thank you for your review. It's great to see the Ekol Clarity dual-sided stove installed in your home. As you mention, this is a very robust stove build and the double-sided design makes it fantastic for adjoining rooms. We're glad that you were so impressed with the delivery as well. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Very easy company to deal with. Log burner delivered on time and date given.”

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Posted 2 months ago

“I paid for and received the stove correct stove and it was delivered by palletways on time but without the pre delivery phone call. The stove was missing a part for the top to cover the top flue as my installation was a rear flue. I called the maunfacturer ACR stoves direct and they sent me the part immediately. I must say the i previously ordered the same stove from another retailer. The other retailer uses Palletline and they lost the stove. So I received a refund and then ordered from Direct Stoves.”

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Posted 2 months ago

Hi Trevor, Thanks for your order and for your review. We are sorry to hear of the part missing upon receipt though we are glad to hear that ACR were able to resolve this issue promptly. If you have any other concerns or queries then our customer service team will be happy to assist further. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“A very good product at a reasonable price and prompt delivery Thank you”

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Posted 2 months ago

“Good customer relations, delivered when they said it would be even though it was the week of awful weather with snow.”

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Posted 2 months ago

“Bought a Firefox 5 compact wood burner from Direct stoves, best price I could find on the net and delivered when they said it would be. No problems whatsoever highly recommended company from me.”

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Posted 2 months ago

Hi George, Thanks for your review. It's great to hear that you were impressed with the service received from Direct Stoves and that you found our prices to be competitive. Your recommendation is hugely gratifying. Please don't hesitate to get in touch if we can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Quick and easy ordering, parts delivered well packaged and in good time, overall great service.”

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Posted 2 months ago

Direct Stoves is rated 4.5 based on 1,619 reviews