Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.53

4.5 Rating 1,633 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,633 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 25th May 2025

212

Anonymous

Anonymous // 01/01/2019

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“I ordered a Bushbeck Milano Masonry Oven, however, I found it was too bulky for my small garden. I contacted the customer service team to ask if I could return the item and this was dealt with without any fuss. I was charged a reasonable price for the collection and happy with the overall service. Would recommend Direct Stoves and their supplier.”

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Posted 1 month ago

“Fast service and excellent advice. Highly recommend”

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Posted 1 month ago

“Easy to contact direct stoves by phone who were happy to update me on my order”

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Posted 1 month ago

“Waited ages for stove it arrived broken then I had to drive 28 miles to collect broken part and fitted myself no apologies or anything offered for my time and expenses. Probably not a very good experience.”

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Posted 2 months ago

Hi Jonathan, Thank you for your review. We are sorry for any inconvenience relating to this order. We can see that the stove was out of stock at the point of ordering and when our Dispatch team contacted you to discuss this, you had expressed that you were happy to wait. The stove was ready for dispatch and delivery in Late January. As you intimated that you had undergone a recent surgery and were (understandably) unable to accept delivery as of yet, the supplier agreed to hold the goods until you contacted us in late February. The delivery was then arranged for early March and the Dispatch team informed you of the expected date. We appreciate that there was a component damaged in transit for which we can only apologise. While such instances are thankfully rare, we're sure that you can appreciate that this does happen on occasion. The supplier was very apologetic and made arrangements for an immediate replacement. We feel that it is prudent to mention that, as with the original delivery, we had offered a free delivery service direct to your address. Our understanding is that you had trouble confirming a date where someone would be at the property to receive delivery of the new part, which is why you had decided to make the journey to collect the item. If, having received the new part to resolve the issue, you are still in need of advice or assistance, please let our customer service team know and we will be happy to help, Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Not unopened or installed the product, however, delivery was shocking. Did not arrive on delivery date after waiting in the whole day. Phoned the following day to be told they were unable to deliver to our post code on the date arranged. It would have been helpful to have received communication to this effect. The worst part was when it was delivered the following Monday the delivery driver informed me it had been sitting in the depot for a week and he had been in our area on our specified date. Terrible delivery service”

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Posted 2 months ago

Hi Peter, Thanks for your feedback. We are sorry for any inconvenience relating to the delivery. We can see that you had requested delivery on the 13/4/25 and that our Dispatch team had arranged this with the supplier accordingly. We can only apologise that delivery did not take place on the 13/4 and we will inform the supplier of the driver's remarks so that this can be investigated. As per notes on your order, the goods would then have been due the following day, Friday 14/4/25. As you advised that this would not be a suitable day for receipt, the Dispatch team made arrangements for delivery on Monday 17/4 instead as the next earliest date. We do appreciate the inconvenience caused and if there is anything else that we can do to advise or assist at this stage, please let us know, Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Direct Stoves has an excellent range of stoves at the best prices. Delivery was very quick and the item arrived well packaged. Very happy with purchase and would recommend.”

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Posted 2 months ago

“Excellent delivery service. Arrived on time. Driver very helpful.”

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Posted 2 months ago

Hi Jack and Lynne, Our thanks to you both for the kind review. We're glad that you received the Dimplex Fortrose Optimyst electric stove in good time and it's great to see this in use. We appreciate your having taken the time to upload a video of the realistic lighting and vapour effect. Please don't hesitate to let us know if we can offer any other assistance, Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Found exactly what I wanted at an affordable price....and it was here within 48 hours. Can't get much better can it!!!!”

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Posted 2 months ago

“Very happy with Staff ( Jack ) instore Bromsgrove could not do enough.Request quote to fit Stove over a Grand more than 2 other quotes. Not sure you will remain in business to long.??? sad”

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Posted 2 months ago

Hi, Thank you for your review. We are very pleased to hear of your positive experience in the Bromsgrove showroom and our thanks again for your stove order. Local installers are subcontracted through our fitting team, who assist in arranging delivery and installation as well as providing quotations for said installation. We are sorry to hear that the fitting was more expensive than other providers on this occasion due to the work quoted; we appreciate your feedback so that we can continue to try and offer the best service and most competitive pricing that we can going forward. If there is anything else that we can do to assist, please let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Very happy with our oven and microwave. Speedy delivery and good customer care.”

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Posted 2 months ago

“Easy to order online and book a convenient date for delivery. Received a courtesy call from Direct Stoves to ensure that the delivery date was still correct. Was delivered as expected and cannot fault the service.”

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Posted 2 months ago

“Buyer beware. We bought a wood burner from them online end of 2024. We're super excited as it was priced well. However on receiving the wood burner, our installer then came. However a key part was missing to connect to the flue. The company said it would be there in one week (they actually said less than this). So I organised our installer to come back. The part didn't arrive even though we had written confirmation. They do not use a next day delivery service and the part took nearly 2 weeks to arrive. When the part did arrive we have noticed that we are still missing a part, we messaged over 3 weeks ago the missing part and this is still unresolved. The people seem friendly on the phone but sadly reality is very different. This has cost us a huge amount of time, money and the company hasn't offered to cover or compensate us in any way. The journey continues but the energy it takes is sapping when we should be warm and cosy with our wood burner.”

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Posted 2 months ago

Hi Archie, Thank you for your review. We are sorry for any inconvenience. We appreciate that there was an item missing from the initial delivery. Our Dispatch team had ordered this from the supplier on a next-day service and any delay was on the part of the supplier and subsequently the courier. We can see that Dispatch had chased this for you to try and ensure receipt as quickly as possible once notified of the delay, and can only apologise for any frustration. Because such delays are generally outside of our control, we would usually recommend against booking installers until any outstanding goods have been received, to avoid further disappointment. As per our terms and conditions: "Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition or where delivery does not take place on the anticipated delivery date notified to you". Regarding the further part which you have mentioned and of which you are in need, we can see that our Customer Service team has in fact received photos from yourself that include this component (log guard) in situ. They have replied to your email notifying you as much as of this morning. If you are still in need of advice or assistance in locating this then please don't hesitate to contact customerservice@directstoves.com, Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Our 40 year old woodburner had served us well and needed replacing. This stove was recommended by our installer and he said it would be a lot more efficient. We were amazed by the difference. It looks fantastic and gives out more heat. It's just so controllable.”

Direct Stoves 5 star review on 16th March 2025

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Posted 2 months ago

Hi Stuart, Thanks again for your order and for taking the time to review your purchase. The Hamlet Solution 5 Widescreen is an excellent choice for its high (approx. 82%) efficiency and its impressive 5kW output. We always love hearing about fitter recommendations and we're glad that you've been enjoying the Solution 5 Wide so far. If we can offer any further advice or assistance then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Thanks for the electric stove. We love it.”

Direct Stoves 5 star review on 14th March 2025

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Posted 2 months ago

“Very good, suitable for the area I needed. Easy to install.”

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Posted 2 months ago

“Lovely small stove. Arrived very quickly. Burn very efficiently. Overall very pleased with this stove”

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Posted 2 months ago

“Easy to order the wood burner we wanted, at a competitive price, and service was very good.”

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Posted 2 months ago

“Excellent service from start to finish. My Ekol 12 is not bad either. Would have given more stars if available.”

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Posted 2 months ago

“Great product and brilliant service. I will be using this company again”

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Posted 3 months ago

“Great service over the phone . Let down on delivery with no communication. But actual stove is fantastic”

Direct Stoves 4 star review on 7th March 2025

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Posted 3 months ago

Hi Karen, Thanks for your review. We are pleased to hear that you were impressed with our sales team and it's great to see the Beltane Brue stove installed. This said, we're sorry for any issues relating to delivery communication. We can see that our Dispatch team had contacted you ahead of time to agree and book in a delivery date. We appreciate that it was necessary for you to chase this on the day of delivery, but can also see that our Dispatch team spoke to the courier on your behalf and did what they could to resolve the problem. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

Direct Stoves is rated 4.5 based on 1,633 reviews