Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,712 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,712 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 2nd October 2025

228

Anonymous

Anonymous // 01/01/2019

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“Good strait forward service and delivery”

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Posted 3 weeks ago

“Great showroom and very helpful staff. Telephone order placed with Kim who sourced a stove exactly as required. Good telephone response from John. Very patient with my concerns regarding dimensions etc. Delivery on time by very pleasant driver. 100yard walk with pallet truck, no problem. Stove now installed and looks great. Use this company with confidence.”

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Posted 4 weeks ago

“Communication scores a zero”

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Posted 1 month ago

“Excellent”

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Posted 1 month ago

“You can speak to a person before ordering your stove in case you have any queries. Stove was delivered as arranged . We've now got it intstalled & working & we are very impressed with it performance & the control you can have over the heat is a plus ! Not regretted losing our open fireplace to install a lovely multipurpose log/coal burner . Thumbs up 👍 and good 😊”

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Posted 1 month ago

“Great service great delivery happy with the product! Would recommend!”

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Posted 1 month ago

“Had same fire in the old house when I moved I bought the same as its an excellent fire”

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Posted 1 month ago

“Excellent service, very easy to install”

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Posted 1 month ago

“From start to finish excellent service From direct stoves, the sales team was very helpful.”

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Posted 1 month ago

“Slow in dealing with concerns raised due to incorrect items being delivered.”

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Posted 1 month ago

Hi Dylan, Thank you for your review. We are sorry for any inconvenience. We can see that as soon as our team was made aware of the problem with the hearth sizes, this was arranged for reordering with the supplier. As we're sure you can appreciate, made-to-measure stone items can take a while to manufacture and ship. We understand that this information was conveyed to you when our team discussed the issue with yourself, and that we are currently discussing any other concerns regarding the order, Let us know if we can advise further, Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“Very unhappy with the delivery service. We were informed delivery was free and therefore accepted this. Prior to deliver date we were sent an e mail advising it was a one man delivery. I accept that I did not read this and thought it was a confirmation e mail for delivery date. We were not informed at the point of sale that we could pay an additional charge for the fire to be brought indoors instead of which the fire was left outside in the pouring rain all day.If offered this option I would have obviously taken it rather than leave on a footpath all day and had to stay in all day, cancel an appointment and wait until I could arrange for it to be brought into the house. The driver kindly wrapped it the best he could. I contacted Direct Stoves twice and spoke to very unhelpful man who kept repeating that I should have read the e mail and there was nothing he could do to help. I explained we were never given the option to pay an additional charge for delivery for the fire to be bought inside and that no matter how many times he repeated his unhelpful remarks it was if no help to me. I would suggest that the delivery options are discussed at the point of sale and also some communication skills training would not come amiss when trying to resolve a problem and not to be spoke to in an unhelpful and condescending manner.”

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Posted 1 month ago

Hi, Thank you for your order and for your review, We are sorry for any inconvenience or disappointment relating to this order and delivery, To clarify, and as per the delivery information on both our website and in any dispatch-related correspondence, our free delivery service is a one-man delivery. We do not offer a paid two-man service nationally at present: https://www.directstoves.com/delivery-information As per said delivery information, "the haulage company delivering your goods operate a one man delivery with a Tail Lift vehicle and Pallet truck. The driver is not insured to enter the premises but can wheel the delivery wherever he can access with the Pallet truck". We understand that you mistook the email for a confirmation email and can only apologise for any confusion. This said, we're sure you can appreciate that it is the customer's responsibility to read through any information provided so that they are informed regarding the ordering and delivery process. It is always our intention to make the services that we offer as clear as possible, and appreciate your feedback regarding your experience. If there is anything else that we can do to advise at this stage then please let us know, Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“Delivery promised by a certain dated well in advance but never arrived on the day. Too far nirth( Aberdeenshire) for carrier to pick up and deliver on same day. Eventually arrived 3 days later after multiple carrier transfers . But arrived intact Perhaps realistic collection and delivery should be the norm Stove is great”

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Posted 1 month ago

“We ordered an Aga wood burner from Direct Stoves due to their price. Initially we heard nothing, and when chased we found out there'd be an admin error between them and Aga amd nothing had happened. We risked losing the slot we had with our installer which was stressful as we couldn't rebook quickly. However Victoria from their dispatch team was a real star and took over in chasing up with Aga keeping us informed and ensuring we got the Aga the day before the installer came. Victoria wasso on the ball, and friendly, and was the difference between us getting the delivery on time or not. One star dropped for the initial issue, but kept at 4 as their customer service do care”

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Posted 1 month ago

Hi John, Thank you for your review. We are sorry for any inconvenience or frustration relating to the delivery. We're glad that Victoria and the Dispatch team were able to get this resolved for you ASAP. If we can offer any further advice or assistance then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“First class service from start to finish . Friendly, efficient staff on the phone . Very competitive prices. A small problem with our order but it was rectified immediately. We bought the Broseley York Midi , looks great , haven’t really tried it yet as hasn’t been cold enough”

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Posted 1 month ago

“Helpful and friendly staff and my oder was processed quickly. My fire was delivered in less time than expected which was a lovely surprise. Would definitely recommend.”

Direct Stoves 5 star review on 30th September 2025

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Posted 1 month ago

“Very easy to deal with. Order for new stove quickly processed and stove arrived as promised. Although extension legs had not arrived with original order they were dispatched quickly to complete order, very happy with service from Direct Stoves”

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Posted 1 month ago

“Great service. Ordered a Kamado Big Joe 2 pack and a slight delay due to stock levels, the whole pack was delivered on a pallet. Great item and service”

Direct Stoves 5 star review on 29th September 2025

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Posted 1 month ago

“Very easy to deal with very informative everything promised was delivered”

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Posted 2 months ago

“We bought the Dimplex electric log effect stove and we are really happy with it. We had a multi fuel stove before we decided to fit the electric stove but we don't regret it one bit. Its lovely and warm its looks really good too plus no more ashes and smoke its brilliant love it.”

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Posted 2 months ago

“Stove delivered all securely packed, good quality stove and competitively priced and decent warranty on product. Would definately recommend.”

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Posted 2 months ago

Direct Stoves is rated 4.5 based on 1,712 reviews