Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,768 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,768 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Stoves 5 star review on 7th February 2026

241

Anonymous

Anonymous // 01/01/2019

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“Difficult to provide a positive review on the basis of a considerable delay in receiving delivery of our stove. Had everything lined up for install and this delay (which has been classed now as ‘mid-January’) is impossible to manage (especially given they stated it was ‘in stock’)”

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Posted 1 month ago

“Great service from Direct Stoves. Good price on stove & stove delivered ahead of schedule. Staff very helpful when called to chase up order and stove lovely.”

Direct Stoves 5 star review on 28th December 2025

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Posted 1 month ago

“Love the stove! Fits in great. Installation team went above and beyond fitting it. All I would ask is if your marketing department would stop sending me emails. I have tried to unsubscribe on several occasions but still get the emails.”

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Posted 1 month ago

“I would highly recommend this company, there was always someone to talk to not a machine and so helpful, i purchased a wood burning stove and a stove pipe these were received on time and in excellent condition, we had to return the stove pipe as wasn't required and was very easy to do.”

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Posted 1 month ago

“Great communication has been a pleasure dealing with direct stoves”

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Posted 1 month ago

“We needed help & advice on purchasing a new wood burning stove as we required a small stove to fit in an existing opening. We popped into the Wellington Road branch & after a chat ordered the Salamander Hobbit Stove . Great service & lots of good advice! Thank you”

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Posted 1 month ago

“Stove delivered prompt and well packaged”

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Posted 1 month ago

“Stove took longer than expected to arrive, had to ring 10 times! It came eventually and stove and flue was of good quality and good price”

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Posted 1 month ago

“A problem arising from the delivery was deal with promptly and the customer service operative service operative was helpful,courteous and extremely kind.”

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Posted 1 month ago

“I bought a Woodford Didsbury 5 and thought the price was excellent. Also had £25 discount and the stove was delivered on my requested day. Super company to deal with and I recommend using them if you are in the market for a woodburner.”

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Posted 1 month ago

“Arrived in good time and reasonably priced. Packaging could've been a little better.”

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Posted 1 month ago

“The Portway Arundel deluxe which I ordered came well packed and has now been installed. Great stove which was recommended by stove fitter. Certainly knocks out plenty of heat and easy to use.”

Direct Stoves 5 star review on 18th December 2025

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Posted 1 month ago

“Stove delivered on time with no issues, when I did contact customer services they were quick to respond. The courier delivered the stove to my garden gate which saved me a good deal of work as it is kerbside delivery. The stove itself … a L’bode outdoor fire place is stunning and belts out the heat, it’s sold as corten rusty finish and this takes time to develop. A clever feature is the transit wheels which are removable”

Direct Stoves 5 star review on 17th December 2025

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Posted 2 months ago

“Communication was a little confused durinig the ordering process but I'm very happy with the stove and it was delivered on the day they said it would be.”

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Posted 2 months ago

“We did not get good customer service from the staff at Stanley Green, it was our fitter who told us he couldn't fit our fire because the heart was damaged in the warehouse?? We went to complain in the showroom and the bad attitude from the sales team was awful 😖 it was so what?? Nothing to do with them, they don't know what's happening in the warehouse, it ruined our experience with your company 😒”

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Posted 2 months ago

Hi Steve, Thank you for your review. We're sorry to hear of any negative experience with our showroom team. Our understanding is that the hearth on your order was found to be damaged when the warehouse team went to dispatch this, meaning that this had to be reordered with some delay to the installation work. We can see that a member of the showroom sales team did contact you on the 23/10/25 to apologise, having made arrangements with the manufacturer and the installation team regarding the new hearth. This being said, we completely appreciate the inconvenience to yourself and appreciate your feedback, with a view to offering the best possible customer service going forward. If there is anything else that we can do to assist then please let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Stove not yet installed but the purchase and delivery went very smoothly”

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Posted 2 months ago

“All the peolpe you speak to are great however they never call back and make false promises. its a shame really, product is great so no issue there they just need to follow through on promises made.”

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Posted 2 months ago

“Price very competitive. Quick, good and clean delivery. Product very well packaged and perfect.”

Direct Stoves 5 star review on 11th December 2025

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Posted 2 months ago

“Spent £700 on parts, arrived on time and correct, but when I needed another item the website said free delivery but as I went to pay it was charging me for delivery, 20% of the items cost, so i called and was told that they knew about this issue and can’t do anything about it, so I asked could I pay for the item and not delivery as the site suggested, i was told no and the attitude started saying if you have a problem i will give you the bosses email take it up with them and the guy hung up on me, so rude staff that don’t know how to talk to customers and greedy owners that try to con you out of the offers, found cheaper elsewhere won’t be using again.”

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Posted 2 months ago

Hi Edward, Thank you for your review, We are sorry for any disappointment regarding your experience. I called and left a voicemail message this afternoon to discuss this and apologise for the inconvenience. Based upon your review, we believe that you corresponded with a relatively new and inexperienced member of staff who is no longer with the business. As per the delivery information on our website, "free delivery does not apply to certain items when purchased on their own, such as chimney liners, outdoor cooking accessories, charcoal, and outdoor cooking fuels", hence the additional charge that would have showed during checkout. This is because the level of profit generated on individual flue items is often insufficient to be able to subsidize the cost of shipping, as would normally be the case if (for example) a customer were to order a stove or flue liner kit. This said, we try to be as flexible as possible in instances where a customer has placed a larger order and we're sorry that this was not the case when you phoned, If we can offer any further advice or assistance at this stage then please do let us know, Kind regards, Jack Direct Stoves & Fireplaces

Posted 2 months ago

“Poor service, poor delivery, poor communication. Paid deposit for ‘survey’ directly on the phone and it still took 3 days and several phone calls to final organise that survey. Then took over a week for the quote, again after multiple chasing phone calls and emails. I then had to pay another deposit, and 3 weeks later (2 days before install) they inform me they forgot to book my install appointment and I’d have to wait a further 3 week. They make you pay a deposit for the survey so you’re hooked into using their services. In retrospective I’d have happily just lost the deposit money.”

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Posted 2 months ago

Hi David, Thank you for your review. We are sorry for the negative experience with the survey and installation service. Because installers are subcontracted through our installation team and because it is a very busy time of year for heating appliance sales, it can sometimes take longer than usual to finalise quotations. The fitting team tries to keep customers as informed as possible and to expedite the process where they can, though we do appreciate that the installation booking was missed due to human error on this occasion and can only apologise for the further inconvenience. If there is anything else that we can do to assist or advise at this stage then please don't hesitate to give us a call, Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

Direct Stoves is rated 4.5 based on 1,768 reviews