Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,821 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Direct Stoves 5 star review on 19th April 2026

244

Anonymous

Anonymous // 01/01/2019

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“Excellent service, very helpful and prompt delivery. I would definitely recommend and we will be using them again for our next stove.”

Direct Stoves 5 star review on 22nd April 2026

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Posted 5 months ago

“Great customer service and amazing quality of stove. Would definitely recommend!”

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Posted 5 months ago

“Fast efficient and value for money . Stove arrived beautifully packed and delivery person was extremely helpful”

Direct Stoves 5 star review on 21st April 2026

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Posted 5 months ago

“Straight forward to order. The delivery date was negotiated with good notice when item on way. Pleased with stove which we purchased at a good price. Courier was polite and helpful. Communication with customer service good. Thank you”

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Posted 5 months ago

“Excellent products and service”

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Posted 5 months ago

“Superb service and communication. Thank you”

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Posted 5 months ago

“The sales lady was good after that went all down hill they pit all the blame for not turning up on the fitter. No aftercare still not received my certificate after several requests”

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Posted 5 months ago

Hi Shirley, Thank you for your review, and for your positive feedback regarding your experience with our sales team, We're sorry for any inconvenience regarding the installation process. As you may be aware, the HETAS registered installer would generally notify HETAS of the installation and HETAS would then post out the certificate(s) of compliance. Lead times for these can be changeable and it is not unheard of for this to take a few weeks longer than usual in busy periods where HETAS may be processing a large number of new installations. For any queries relating to the HETAS certification, we would recommend speaking to the installing engineer, as they are not employed by ourselves and will be best positioned to advise. This said, please don't hesitate to contact us if you need any other assistance, Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“Superb product & delivery was super quick after being let down by another company”

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Posted 5 months ago

“Ordered a pit boss navigator and due to a problem pit boss had with a part for that grill I was upgraded to a pit boss pro. Direct stoves were helpful and responsive at every stage throughout. Would use again”

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Posted 5 months ago

“Excellent service lovely stoves many thanks”

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Posted 5 months ago

“We have bought a number of items through Direct Stoves recently. Their communication is great, very responsive. Highly recommended!”

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Posted 5 months ago

“I bought a log fire and a marble fire surround I’m very pleased with them , very good price, delivered on time , no problems at all .”

Direct Stoves 5 star review on 14th April 2026

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Posted 5 months ago

“Whilst the stove supplied was wrongly advertised and not suitable for our needs the company admitted fault and issued a full refund without quibble. So whilst the stove was not suitable I would highly recommend the company for the way in which the matter was dealt with. Do not let our slight glich put you off, if there is a problem it will be dealt with to your satisfaction.”

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Posted 5 months ago

“Very satisfied”

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Posted 5 months ago

“I absolutely adore my fire. It is everything I wanted and more.”

Direct Stoves 5 star review on 12th April 2026

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Posted 5 months ago

“Solid little stove at a competitive price. Delivery was prompt although delayed one day due to weather conditions elsewhere, which wasn't actively communicated. However, each time I spoke with customer service they were responsive and helpful. Stove arrived in a secure pallet to doorstep (think it was extra for delivery to room). All in all, I would use Direct Stoves again.”

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Posted 5 months ago

“Fantastic communication quick problem solving”

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Posted 5 months ago

“Excellent customer service throughout from start to completion. The office staff kept us informed and were very helpful.”

Direct Stoves 5 star review on 5th April 2026

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Posted 6 months ago

“Quick and efficient service. Easy to view and order online.”

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Posted 6 months ago

“Great service and delighted with my goods will definitely use again for another stove and fittings. Gerry”

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Posted 6 months ago

Direct Stoves is rated 4.5 based on 1,821 reviews