Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,415 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,415 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 17th April 2024

155

Anonymous

Anonymous // 01/01/2019

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“Excellent company. The stove arrived on time in perfect as described condition. The stove quality is superb, superior to anything else in the price point. Thanks again, would recommend.”

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Posted 3 months ago

Hi David, Thanks very much for your order and for your review. It's good to hear that you received the stove in good time and that you've been impressed by the quality. Your recommendation means a lot to us. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 3 months ago

“Thank you for the opportunity to write a review. A) Purchase, I chose my stove and decided to take the finance option, choosing to pay 30% now and the remainder over a set period (12 months I think it was). I filled in what I thought I needed (seemed no different to Klarna) yet you took the full ammount!! 4 weeks before Christmas, great! B) one of the reasons I opted for the stove was it said it was available now (48 hours delivery) so could have been with me before the end of Nov (order made on the 25th Nov), but I opted for the 2 man delivery (5-10 days delivery). The stove turned up on the 11th Dec 16 days after the order, I was told that the 5-10 days was AFTER the courier company had picked it up which took a week, this was not clear at all and my contractor fitting the flue had to come back the following day to install the stove. C) I paid for a 2 man delivery. They arrived at my property (I was not there but my partner was). I paid (£75 extra) and waited an extra 10 days for the stove yet when they got there they said they couldn't the stove where we wanted it and it was subsequently left in the back garden. They lied to my partner saying the stove weighed 100kg (it didn't as this would have been against manual handelling guidelines. They also lied to the dispatching office saying they had tried and carried it most of the way but couldn't get it down the spiral staircase. 1) we don't have a spiral staircase and 2) it never left the kerb. I'm 58 yet I managed it on my own (with a lot of effort mind you). I chased your coustomer service on the payments, (no help), 3 times re the delivery dates (no help) and twice once getting a refund for my stove, which as far as they were concerned still hadn't been delivered, no call back. I have made sure the Flue installer, who does a good 15-20 homes a month in the Bristol area was fully aware of the service I got.”

Helpful Report

Posted 3 months ago

Hi Richard, Thank you for your review. We were sorry to hear of the issues experienced with this order. Looking at the order itself, it does appear that this was placed via the credit/debit card payment option during online checkout as opposed to the V12 finance option. As a result, a finance application will not have been generated and payment would have been taken in full at the point of ordering. Regarding delivery, we are sorry for the delay in receipt of the goods; as our Dispatch team will have advised, the two-man courier operates a book-in service and would get in touch with the customer having collected the items in question from our warehouse. We can only apologise for any confusion regarding this process. As you are aware, the two-man delivery service would usually enable the courier to carry the goods into the property. Unfortunately, if the driver believes that they would be unable to do so safely, given the weight and size of many items, they will often leave the goods at the first available access point. We appreciate the potential inconvenience but are limited in terms of what we can advise in such instances, as the safety of couriers must come first. If we can offer any further advice or assistance then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 3 months ago

“I am still waiting for it to be delivered. It would help if Direct Stoves gave me a date. Regards, Paul”

Helpful Report

Posted 3 months ago

Hi Paul, Thank you for your review. We can see that the order was placed with the two-man delivery option as a book-in service. As you will be aware, the two-man courier gets in contact with the customer directly to agree a date for the delivery; notes on your order suggest the courier was in touch with you on the 22/12/23 for this purpose and that a delivery date has been booked in. This being said, if you do still have any concerns or queries then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 3 months ago

“Good customer service and prompt delivery.”

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Posted 3 months ago

“Purchased a log burner and a log stand with delivery date of the 18th December. Log burner arrived but no log stand. Contacted to be advised that the parts were sent separately and another day later told the second part would likely be a few weeks after Christmas. Still waiting on any further update (29th December) which is very disappointing as a before Christmas delivery was advertised when ordering. Nothing when ordering or on confirmation indicated they would be sent so separately”

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Posted 3 months ago

“I love my little Esse logburner. It arrived swiftly with good communicaiton from Palletline.”

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Posted 3 months ago

“I have not received it yet so it is too early to ask.”

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Posted 3 months ago

“Direct Stoves matched my cheapest price & gave me 0% interest for 12 months. Saving a total of £170. Very good company.”

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Posted 3 months ago

“Very good service and very good communication. Item came on time. Finance was very easy to set up and helpful towards the purchase.”

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Posted 3 months ago

“Very easy to order online. Support staff also very helpful and knowledgeable over the telephone”

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Posted 3 months ago

“Hi. Looking for a new stove and eventually tried Direct Stoves. The response from their customer service/sales team was excellent. I spoke with someone called Jude who was both professional and knowledgeable which made my final choice of fire easy. Delivery was as promised and the driver went out his way to be helpful. Overall a painless transaction and I wouldn't hesitate to use Direct Stoves in the future.”

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Posted 3 months ago

“Excellent service throughout. Customer service were on the ball when needed. Delivery went smoothly and efficiently and I absolutely love my new stove. Thoroughly recommended and would use again.”

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Posted 3 months ago

“Great fast service”

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Posted 3 months ago

“Great experience with Direct Stoves as recommended by my installer, Fantastic product excellent build quality at a reasonable cost.”

Direct Stoves 5 star review on 26th December 2023

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Posted 3 months ago

“Great little stove, very nicely made impressed with the quality. Haven't had it fitted yet, that will be in the new year.”

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Posted 4 months ago

“I bought a log basket recently from this company, it was great quality, nice look and had a great capacity for the logs. The price was very good too. It arrived in good time, packaging in tact and couriers were good. I recommend the product and the company.”

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Posted 4 months ago

“Ordered new glass for my stove. Easy to use website great choice. Dispatched in good time and arrived unbroken. Excellent packaging.”

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Posted 4 months ago

“Great service - I ordered a stove first which arrived perfectly and delivery communication was great. Then I ordered a flue liner kit which was also delivered in perfect time and with good communication. The stove is smart and well-priced as was flue kit. Very happy with stoves direct”

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Posted 4 months ago

“Fantastic Service”

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Posted 4 months ago

“Excellent service - delivered the day I wanted and even put in my neighbours garage as requested. The stove (Chadwick) is lovely and my fitter said is one of the best on the market. It looks amazing and gives out loads of heat. Wouldn’t hesitate to recommend both the drive and Direct Stoves - thank you.”

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Posted 4 months ago

Direct Stoves is rated 4.5 based on 1,415 reviews