Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,821 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Direct Stoves 5 star review on 19th April 2026

244

Anonymous

Anonymous // 01/01/2019

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“I was extremely disappointed with the service I had from Direct Stoves. The salesmen in the Stanley Green showroom were unhelpful and sold me a stove that didn't fit our chimney area despite being given the dimensions. Even when 2 qualified heat engineers/installers agreed that the gas fire stove ordered/delivered could not be fitted, they still insisted that it could be. I had the absolute feeling that all they were intyetrested in was the sale and there was no customer care at all. The only 2 staff that were the exception to the poor service were the 2 ladies (I think were Karen & Jane) who arranged the installation, who were excellent and showed excellent customer service. I most defintely would not use this company again.”

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Posted 5 months ago

Hi, Thanks for your review. We are sorry for any dissatisfaction with the service received. The showroom team has advised that there should have been no issue with the size and specification of the gas stove received. A 45-degree offset pipe would have been required for fitting, as per the expert advice of our trained sales team, and this is something which we can and regularly do supply. The installers in question were subcontracted through our installation team and while they will have been Gas Safe registered, and therefore qualified to carry out the fitting of the stove in question, they did not provide sufficient accurate information to demonstrate why this could not be installed to Gas Safe or Document J regulations. We can see that the gas stove in question has since been returned to us in resaleable condition and supplied to a different customer, fitted correctly and has been in use without issue. We can only apologise that this was not the case with your own order but would stress that this was not through any fault of our showroom team, instead being the result of misunderstanding or miscommunication on the fitters’ side. There were also multiple instances throughout this period where our showroom team attempted to contact you to discuss the matter and offer further assistance. While we appreciate that our customers can sometimes have extenuating circumstances that affect response times, the lack of a timely response to contact attempts did have an effect upon the speed of resolution for the issues experienced. Regardless, it is good to hear that the team at Direct Heating Services were so helpful and will make sure to pass on your compliments. If we can offer any further advice or assistance then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“Brilliant stove and very helpful company.”

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Posted 5 months ago

“A very competitive price with good selection of stoves. Only downside was the 6 week wait for delivery”

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Posted 5 months ago

“Excellent company to deal with. My fire was not able to be delivered on the day initially specified but I was kept up to date and offered options. Fire delivered safely a few days later. Would definitely buy from this company again.”

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Posted 5 months ago

“Perfect transaction. Very pleased.”

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Posted 5 months ago

“Very good all round”

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Posted 5 months ago

“Brilliant,can't wait for the weather to improve,but had it up and fireing over xmas.”

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Posted 5 months ago

“Good service, delivered well-packed and on time. Very pleased with the stove, it is economical and burns well providing a good heat.”

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Posted 5 months ago

“Really pleased with the excellent stove and service from Direct Stoves.”

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Posted 5 months ago

“We recently purchased a Firefox compact fire with all necessary for a fit including installation. There was a delay with the wrong flue sent so when it came to the installation day the fitter, although tried, could not fit. The team Julie and Karen were informed they rectified the order and ensured we still got fitted before Christmas. The fitter Lee was excellent. We are truly delighted with our purchase and are now very warm and cosy many thanks to the whole team.”

Direct Stoves 5 star review on 4th January 2026

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Posted 5 months ago

“Our stove was in stock and delivered very quickly the only reason it’s not a 5 star review is the delivery process was pretty rubbish. The driver couldn’t fit his trolley through our front gate so had to go around the back and he complained and chuntered all the way! He eventually abandoned it in the middle of the back garden. I’d read the write up saying that delivery drivers wouldn’t bring it into the house and weren’t responsible for it but the attitude he displayed was atrocious. It’s an outsourced delivery company but in the end the customer service and rudeness of the delivery drivers does reflect on direct stoves unfortunately! Just be aware that you’ll need a few strong people and a sack barrow to haul your purchase to a secure place!”

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Posted 6 months ago

“Excellent absolutely love it very neat and efficient”

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Posted 6 months ago

“Superb service! Fantastic choice of stoves at unbeatable prices! With great customer service and super fast delivery!”

Direct Stoves 5 star review on 29th December 2025

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Posted 6 months ago

“Difficult to provide a positive review on the basis of a considerable delay in receiving delivery of our stove. Had everything lined up for install and this delay (which has been classed now as ‘mid-January’) is impossible to manage (especially given they stated it was ‘in stock’)”

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Posted 6 months ago

“Great service from Direct Stoves. Good price on stove & stove delivered ahead of schedule. Staff very helpful when called to chase up order and stove lovely.”

Direct Stoves 5 star review on 28th December 2025

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Posted 6 months ago

“Love the stove! Fits in great. Installation team went above and beyond fitting it. All I would ask is if your marketing department would stop sending me emails. I have tried to unsubscribe on several occasions but still get the emails.”

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Posted 6 months ago

“I would highly recommend this company, there was always someone to talk to not a machine and so helpful, i purchased a wood burning stove and a stove pipe these were received on time and in excellent condition, we had to return the stove pipe as wasn't required and was very easy to do.”

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Posted 6 months ago

“Great communication has been a pleasure dealing with direct stoves”

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Posted 6 months ago

“We needed help & advice on purchasing a new wood burning stove as we required a small stove to fit in an existing opening. We popped into the Wellington Road branch & after a chat ordered the Salamander Hobbit Stove . Great service & lots of good advice! Thank you”

Direct Stoves 5 star review on 21st December 2025

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Posted 6 months ago

“Stove delivered prompt and well packaged”

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Posted 6 months ago

Direct Stoves is rated 4.5 based on 1,821 reviews