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Direct Stoves Reviews

4.5 Rating 1,634 Reviews
88 %
of reviewers recommend Direct Stoves
4.5
Based on 1,634 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Direct Stoves Reviews
Anonymous
Anonymous  // 01/01/2019
Friendly helpful team - our stoves didn't come into stock when they expected but they were great at explaining the process on the phone and keeping us up to date and then shipped them extra fast when they did finally come into stock. Great service
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Posted 5 months ago
Good products, fair prices good service
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Posted 5 months ago
These fluless gas fires are super efficient I’ve just purchased my 2nd one in two years for my large dining room it’s made such a difference and very very economical, I would definitely recommend this type of fire
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Posted 5 months ago
Very poor customer service ,they just don’t talk ,no updates fitter messed up the fitting worst experience of my life Lime stone Boards in fire place cut to short , so did No meet fire surround which they could not fit, stove pipe fitted in two parts ? Fire plate fitted butched gaps round pipe and sides ,chimney bird nesting strap not fitted properly,fire marble floor not level, Told fitter I did not want him to finish job for reasons above ,had to find a new company to fix all there mistakes at my expense still waiting for my refund from the fitter and paper work Direct stoves in bromsgrove
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Posted 5 months ago
Excellent service in all ways. Easy to contact, delivery quick with friendly helpful driver. Good quality fair priced fire. Very happy customer.
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Posted 5 months ago
Good quality products at competitive prices. Not so great if you have to return a product as the charge a re stocking fee after 7 days. Also shipping is expensive at £8.99 for a small item.
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Posted 5 months ago
Excellent service
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Posted 5 months ago
Great company, easy to deal with and deliver when they say they will. Top notch
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Posted 5 months ago
Great service Cheerful and knowledgeable people who answer the phone The stove is braw
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Posted 5 months ago
First class service from start to finish ,price match was accepted. Would highly recommend
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Posted 5 months ago
The stove arrived and was placed where we need the stove , used it for two weeks wish we bought one years ago, direct stoves are the place to buy your stove. I have already recommended them to friends
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Posted 5 months ago
Hi, Thanks for your kind review. We always appreciate recommendations and it's great to hear that you've been so impressed with your order. If we can assist further then please do let us know, and we'll be happy to advise. Kind regards, Direct Stoves & Fireplaces
Posted 5 months ago
Great value, amazing selection, prompt delivery, very pleased.
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Posted 5 months ago
Very fast delivery of my stove and flue pipe fantastic little stove
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Posted 5 months ago
Great choice of stoves & good price with fast efficient delivery.
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Posted 5 months ago
fantastic peace of kit, promply delivered, and easy to install all at a good price.
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Posted 5 months ago
Order placed in early November. No sign of the stove in mid-December. Customer services cannot provide a firm delivery date. I've had to chase for order updates. Online portal shows the order as delivered.
Helpful Report
Posted 5 months ago
Hi Gerald, Thanks for your order and for your feedback. We are sorry for the delay in receiving the stove. We can see from the notes on this order that the Dispatch team had contacted you on the 12/11/24 to advise that the optional woodland log set for this electric stove was out of stock. There has been a slight further delay since then and the last update received was that the logs are due in approximately late January 2025. In the aforementioned email, Dispatch had suggested contacting our sales team if you did need an alternative which is available sooner or if you needed to arrange the stove to be sent ahead. It is always our intention to keep customers as informed as we can and can only apologise for not having been able to give a fixed date for the optional logs at this stage. If you need any further assistance then please feel free to contact 0161 376 4181 or sales@direct-fireplaces.com and we'll be happy to advise. Kind regards, Direct Stoves & Fireplaces
Posted 5 months ago
Great value, stove is great. Had a slight mark where the packaging had rubbed the paint, but Direct Stoves sent a can of touch up paint in the post and now it's perfect. I would happily recommend them.
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Posted 5 months ago
Packaged well, delivered on time, looks lovely in my new lounge
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Posted 5 months ago
Excellent service, impressed with pallet delivery and superb packing. Also can’t beat the price
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Posted 6 months ago
Only the stove arrived on schedule, we received a cheap looking 90 degree flue bend instead of a straight cast iron flue pipe, we also didn't receive the cast iron spigot pipe connector. I contacted customer services straight away and informed them of the above and they said they would contact me ASAP same day but no response. I then had to chase them nearly every day following week as I wasn't updated. Eventually the straight flue pipe was delivered nearly a week after, but no spigot. I then had to chase them for this and it then arrived 2 days later. I also ordered an oak lintel fireplace beam same time as the fire which was on a 8 to 10 days delivery. I didn't receive the beam for just under 4 weeks. Again I was chasing them for days and they kept saying they will contact the manufacture and then will let me know, but never received an update. Communication is key in these situations but unfortunately not by Direct Stoves and overall sevice was very poor. I won't purchase again from Direct Stoves nor recommend to any of my clients in the future.
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Posted 6 months ago
Hi, Thank you for your review. We are sorry for the delay in receiving your order in full, and for any dissatisfaction with the service received. We can see from the notes on this order that our Dispatch team had chased this with our suppliers in each instance, to try and rectify the issues mentioned as quickly as possible. It is always our intention to keep customers as informed as we can insofar as lead times. Unfortunately, because it is at this time of year that heating appliances are in highest demand, response times can sometimes be longer than normal, for which we can only apologise. In the event that we can offer any advice or assistance in future, please do let us know. Kind regards, Direct Stoves & Fireplaces
Posted 5 months ago
Direct Stoves is rated 4.5 based on 1,634 reviews