Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

“I placed the order online with no bother at all, all very straight forward. The company kept me informed about delivery, which again went smoothly. I would totally recommend Direct Stoves, there was no fuss or bother and I received what I asked for. I am in the process of having it fitted now and am so looking forward to seeing the finished job. Thank you for making it so easy.”

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Posted 4 months ago

“Great service and aftercare from directstoves.com. would definitely recommend.”

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Posted 4 months ago

“We ordered a pitmaster smoker and rain cover from direct stoves about 6 weeks ago. The smoker arrived promptly as expected. All in order. The rain cover was not included on the pallet load. We had no correspondence letting us know why the rain cover was not with it. I have emailed several times chasing it up and had nothing back. Getting really frustrated now. We have paid 80 or 90 quid for it and I feel like it is now never going to arrive. Really disappointing. I will edit this review if and when I do hear back from them.”

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Posted 4 months ago

Hi Helen, Thanks for your review. We are sorry for any inconvenience relating to this order. We can see that, due to a picking error in our warehouse when the goods were dispatched, the BBQ cover was missed off of the original delivery. On the same day that you contacted our Dispatch team and notified us that the cover had not been received, Dispatch replied to apologise for the inconvenience and advised that a cover would be sent out as soon as our next stock delivery was received. We appreciate that it has taken some time for this to happen and can only apologise for the delay. As you will hopefully be aware, our team has now contacted you (leaving both a voicemail message and email) to advise upon a delivery date for the cover. If we can offer any further advice or assistance then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 4 months ago

“Cannot fault this company, I bought a Buschbeck Bbq from them, they answered all my questions before I purchased it and they moved my delivery date without any issues, I did have a problem with the grill but they arranged for a replacement within two days.Excellent customer service”

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Posted 4 months ago

“Avoid this company. They are happy to take your money but not deliver your goods. The first order arrived damaged. The second stove they delivered was not what I’d ordered and paid for. Third time luck? Nope! I was promised an AM deliver slot to be called at 11.47am to say too many people had called in sick and they were coming after all! So now I’m out of pocket and have nothing to show for it. Do not order from these cowboys.”

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Posted 4 months ago

Hi Hayley, Thank you for your order and for your review. We are sorry for any disappointment in the service received. We can see that the stove in question was damaged upon delivery from our supplier, and that our Dispatch team contacted them to resolve this ASAP. Such issues are thankfully very rare, but can happen on occasion during transit. We appreciate that the replacement stove then arrived with the wrong decorative trim, this being available in either a black or silver finish. The supplier had apologised for this and offered to dispatch a replacement trim plate to resolve the problem as swiftly as possible, this being removeable by way of a few screws, but as you were not prepared to swap this over they had agreed to exchange the full stove once more. It is very unfortunate that there was a problem with the third delivery which, as you mention, was due to a lack of available drivers. We've passed on your complaint to the courier regarding the last-minute nature of the cancellation, but as we're sure you can appreciate we are limited in terms of what we can do beyond coordinating with them for a rebooking. We can see that this has been rearranged and should you experience any further problems, our team will be very happy to assist further. Please don't hesitate to contact 0161 376 4181 option 2 or dispatch@direct-fireplaces.com, Kind regards, Direct Stoves & Fireplaces

Posted 4 months ago

“We bought this stove to replace an old damaged one we had to remove. The design is very minimalist with great and easy to use functionality. While using the stove to test it I got my living room up to 35 degrees with one log. Beautiful craftsmanship and care have gone into the design and build.”

Direct Stoves 5 star review on 27th June 2025

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Posted 4 months ago

“Still waiting for my bbq cover I paid for on top of my bbq I have been chasing it and it’s still not here must be 2 month nearly .”

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Posted 4 months ago

Hi Barry, Thank you for your review. We are sorry for any inconvenience relating to the delay. We can see that our Dispatch team contacted you after receipt of your order to advise that the BBQ cover had fallen out of stock and would be to follow. Because of the very high demand for outdoor heating products currently, we have in some instances seen longer-than-normal wait times for out of stock BBQ products. We can only apologise for this, as factors affecting this are often on the part of our supplier(s) and sometimes beyond our control. The Dispatch team will be in contact with any further updates but if you need any assistance in the meantime, please don't hesitate to contact 0161 376 4181 Option: 2, Kind regards, Direct Stoves & Fireplaces

Posted 4 months ago

“The stove that we purchased is just what we expected from direct stoves after reading some reviews on line, I would recommend direct stoves”

Direct Stoves 5 star review on 23rd June 2025

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Posted 4 months ago

Hi Andrew, Thanks again for your order and for taking the time to leave a review. It's great to see the stove fitted and in use. Please don't hesitate to let us know if we can advise further, Kind regards, Direct Stoves & Fireplaces

Posted 4 months ago

“Stove is perfect, delivery was unfortunate! Unfortunate very late cancellation with the delivery which affected our installation plans. We then had to rearrange, which wasn’t ideal.”

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Posted 4 months ago

Hi Julie, Thank you for your review. We are sorry to hear of any inconvenience relating to the delivery. While issues on the part of our delivery partners are thankfully rare, where these do occur these are often outside of our control. As a result, and as per the delivery information on our website, we do not generally recommended booking installers until the goods have been received and checked over to avoid potential disappointment. If there is anything else that we can do to assist at this stage, please don't hesitate to let us know, Kind regards, Direct Stoves & Fireplaces

Posted 4 months ago

“I purchased a Masterbuilt Gravity 1150 unit that was delivered on time and is a good product. Unfortunately there was a broken firebrick discovered on the unpacking and assembly but I cannot thank the excellent work by the staff at Direct Stoves enough who quickly and simply chased down a warranty claim for me so that replacement parts were sent - excellent work by all at Direct Stoves...”

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Posted 4 months ago

“Absolutely love the stove l baught from this firm they delivered it very quickly and at a good price l definitely recommendThem. the portaway Arundel is a beautiful little multi fuel burner looking forward to cooler nights to light it up .”

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Posted 4 months ago

“Although we are pleased with our stove, when delivered we were not informed that the hearth and flue would be delivered 3 weeks later. I had to make 2 phone calls to enquire when delivery would be made Communication on ordering would have been helpful, and we should have been informed that items were out of stock when we placed the order.”

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Posted 4 months ago

Hi, Thanks for your review. We are sorry for any inconvenience relating to the delayed items. We can see that you placed the order on the 14/5/25 and that our Dispatch team emailed you on the 15/5, less than 24 hours later and as soon as we were made aware, to advise that the flue kit and hearth had unexpectedly fallen out of stock. This can happen when multiple orders are received for the same goods concurrently. The approximate lead time provided by the supplier was Mid-June, with a more specific delivery date to be provided closer to the time, upon receipt of the items into stock with the supplier. We are always happy to provide updates upon request in the interim, but would stress that the Dispatch team did keep you informed to the best of their ability and as per whatever information was available from our supplier. The delivery was ultimately booked for week commencing 9/6/25 and we trust that everything received has been to your satisfaction. If there is anything else that we can do to assist at this stage then please don't hesitate to let us know, Kind regards, Direct Stoves & Fireplaces

Posted 4 months ago

“called them up for advice, realy helpfull, went back and ordered the logburner no hastle. all good.”

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Posted 4 months ago

“Not impressed. Stove clearly stated delivery within 5 days but once ordered we were told it was out of stock and we’d have to wait over a month for stock to come in. Advert online remained saying delivery within 5 days. Customer services did nothing to compensate for this. Delivery driver arrived late and then tried to lift the stove of the side of the truck! We had to advise him to lift it from the back of the truck with the lift. Once arrived we discovered scratch marks to the front top edge of the stove, didn’t bother contacting customer services as they’d already proven not to be helpful. Our installer repaired the damage. We wanted to order the rear heat shield but not feeling confident in the company after this. Only gave 2 stars instead of 1 as the stove actually turned up.”

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Posted 4 months ago

Hi Paul, Thanks for your review. We are sorry for any disappointment relating to this order. We can see that our Dispatch team did contact you shortly after the order was placed to advise that the stove had unexpectedly fallen out of stock, and that they had offered to look at potential alternatives should you need this ASAP. Regarding the delivery, it is surprising to hear that the driver attempted to unload from the side of the vehicle as our stoves are generally on a one-man palletised service, utilizing a tail lift or similar. We appreciate your feedback regarding this so that we can pass this information on to our delivery partner. It is always our recommendation that customers immediately notify us of any issues upon delivery (including but not limited to damage in transit). This is so that our team can help to resolve any problems in a timely manner. This said, we are glad to hear that the installer was able to rectify this. If there is anything else that we can do to assist at this stage then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 4 months ago

“Brilliant BBQ, quick delivery and great comms from Direct Stoves leading up to receiving. Highly recommended”

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Posted 4 months ago

“My masonary BBQ is excellent quality and easy to build (if heavy!). Customer service was excellent- knowledgeable and helpful. The setting cement used needs to be left for an hour or so before use so do this step first!”

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Posted 5 months ago

“Very helpfull with all aspects of my order. Would definatly recomend.”

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Posted 5 months ago

“Love my new stove”

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Posted 5 months ago

“Product quality was great but found the customer service to be poor. Item was stated on website to be available for dispatch within 48 hours - once I’d placed the order I was informed this was not the case and the item was out of stock. I repeatedly checked the website and it continued to say available for dispatch within 48 hours - at no point was this updated or a general timing warning included on the front page of the website. Customer service team admitted the error but refused to offer any form of compensation for the fact the item wasn’t delivered on time. I emailed several times and the customer service team simply have ignored the emails. I also gave the team a chance to respond before writing this review and they have again not responded. Such a shame when poor customer service lets a business down.”

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Posted 5 months ago

Hi, Thanks for your order and for your feedback. We are sorry for any disappointment regarding the customer service received. Unfortunately, we have been seeing an unprecedented demand for outdoor heating products, which has in some instances meant that items have fallen out of stock before the website could be updated accordingly. We do appreciate the inconvenience caused and please be assured that we are working to provide the best possible service going forward. Regarding compensation, and as per our terms and conditions, we have "no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question", for instance in the event of an order cancellation prior to dispatch. We are sorry to not be of more assistance in this regard. If there is anything else that we can do to assist with the order at this stage then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“Order placed in February with item advised as being 'in stock'. Still not received the item and not exactly clear when I can expect it to be. Bizarrely, the status on the Direct Stoves system shows as 'complete', even though they know it has not yet been delivered/ received. Somehow this keeps their system up too date !!”

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Posted 5 months ago

Hi Dennis, Thank you for your order and for your review. We are sorry for any disappointment regarding the delay. We can see that the order was indeed placed at the end of February and that our team then contacted you to advise that the stove had unfortunately fallen out of stock. As of the most recent update from the supplier, and as per our Dispatch team's email to yourself on the 19/5/25, they are currently anticipating stock in June. The Dispatch team will contact you ASAP to discuss booking a delivery date once the supplier has received the stove. We do appreciate the inconvenience and should you need any further advice or assistance, please don't hesitate to contact dispatch@directstoves.com or 0161 376 4191 Option 2, Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves Reviews