Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.53

4.5 Rating 1,635 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,635 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 25th May 2025

212

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service everything I needed was included easy instal and the heats the room it's in very quickly and the rest of the house .”

Direct Stoves 5 star review on 8th January 2025

Helpful Report

Posted 5 months ago

Hi Jamie, Thanks for your review and for the photo of your new Portway Arundel stove. We love seeing our stoves installed and in situ, and we're glad to hear that you've been getting plenty of use out of this. Let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“Friendly helpful team - our stoves didn't come into stock when they expected but they were great at explaining the process on the phone and keeping us up to date and then shipped them extra fast when they did finally come into stock. Great service”

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Posted 5 months ago

“Good products, fair prices good service”

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Posted 5 months ago

“These fluless gas fires are super efficient I’ve just purchased my 2nd one in two years for my large dining room it’s made such a difference and very very economical, I would definitely recommend this type of fire”

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Posted 5 months ago

“Very poor customer service ,they just don’t talk ,no updates fitter messed up the fitting worst experience of my life Lime stone Boards in fire place cut to short , so did No meet fire surround which they could not fit, stove pipe fitted in two parts ? Fire plate fitted butched gaps round pipe and sides ,chimney bird nesting strap not fitted properly,fire marble floor not level, Told fitter I did not want him to finish job for reasons above ,had to find a new company to fix all there mistakes at my expense still waiting for my refund from the fitter and paper work Direct stoves in bromsgrove”

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Posted 5 months ago

“Excellent service in all ways. Easy to contact, delivery quick with friendly helpful driver. Good quality fair priced fire. Very happy customer.”

Helpful Report

Posted 5 months ago

“Good quality products at competitive prices. Not so great if you have to return a product as the charge a re stocking fee after 7 days. Also shipping is expensive at £8.99 for a small item.”

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Posted 5 months ago

“Excellent service”

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Posted 5 months ago

“Great company, easy to deal with and deliver when they say they will. Top notch”

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Posted 5 months ago

“Great service Cheerful and knowledgeable people who answer the phone The stove is braw”

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Posted 5 months ago

“First class service from start to finish ,price match was accepted. Would highly recommend”

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Posted 5 months ago

“The stove arrived and was placed where we need the stove , used it for two weeks wish we bought one years ago, direct stoves are the place to buy your stove. I have already recommended them to friends”

Helpful Report

Posted 5 months ago

Hi, Thanks for your kind review. We always appreciate recommendations and it's great to hear that you've been so impressed with your order. If we can assist further then please do let us know, and we'll be happy to advise. Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“Great value, amazing selection, prompt delivery, very pleased.”

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Posted 5 months ago

“Very fast delivery of my stove and flue pipe fantastic little stove”

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Posted 5 months ago

“Great choice of stoves & good price with fast efficient delivery.”

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Posted 5 months ago

“fantastic peace of kit, promply delivered, and easy to install all at a good price.”

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Posted 5 months ago

“Order placed in early November. No sign of the stove in mid-December. Customer services cannot provide a firm delivery date. I've had to chase for order updates. Online portal shows the order as delivered.”

Helpful Report

Posted 5 months ago

Hi Gerald, Thanks for your order and for your feedback. We are sorry for the delay in receiving the stove. We can see from the notes on this order that the Dispatch team had contacted you on the 12/11/24 to advise that the optional woodland log set for this electric stove was out of stock. There has been a slight further delay since then and the last update received was that the logs are due in approximately late January 2025. In the aforementioned email, Dispatch had suggested contacting our sales team if you did need an alternative which is available sooner or if you needed to arrange the stove to be sent ahead. It is always our intention to keep customers as informed as we can and can only apologise for not having been able to give a fixed date for the optional logs at this stage. If you need any further assistance then please feel free to contact 0161 376 4181 or sales@direct-fireplaces.com and we'll be happy to advise. Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“Great value, stove is great. Had a slight mark where the packaging had rubbed the paint, but Direct Stoves sent a can of touch up paint in the post and now it's perfect. I would happily recommend them.”

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Posted 6 months ago

“Packaged well, delivered on time, looks lovely in my new lounge”

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Posted 6 months ago

“Excellent service, impressed with pallet delivery and superb packing. Also can’t beat the price”

Helpful Report

Posted 6 months ago

Direct Stoves is rated 4.5 based on 1,635 reviews