Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,815 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,815 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Direct Stoves 5 star review on 19th April 2026

244

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant,can't wait for the weather to improve,but had it up and fireing over xmas.”

Helpful Report

Posted 4 months ago

“Good service, delivered well-packed and on time. Very pleased with the stove, it is economical and burns well providing a good heat.”

Helpful Report

Posted 4 months ago

“Really pleased with the excellent stove and service from Direct Stoves.”

Helpful Report

Posted 4 months ago

“We recently purchased a Firefox compact fire with all necessary for a fit including installation. There was a delay with the wrong flue sent so when it came to the installation day the fitter, although tried, could not fit. The team Julie and Karen were informed they rectified the order and ensured we still got fitted before Christmas. The fitter Lee was excellent. We are truly delighted with our purchase and are now very warm and cosy many thanks to the whole team.”

Direct Stoves 5 star review on 4th January 2026

Helpful Report

Posted 4 months ago

“Our stove was in stock and delivered very quickly the only reason it’s not a 5 star review is the delivery process was pretty rubbish. The driver couldn’t fit his trolley through our front gate so had to go around the back and he complained and chuntered all the way! He eventually abandoned it in the middle of the back garden. I’d read the write up saying that delivery drivers wouldn’t bring it into the house and weren’t responsible for it but the attitude he displayed was atrocious. It’s an outsourced delivery company but in the end the customer service and rudeness of the delivery drivers does reflect on direct stoves unfortunately! Just be aware that you’ll need a few strong people and a sack barrow to haul your purchase to a secure place!”

Helpful Report

Posted 4 months ago

“Excellent absolutely love it very neat and efficient”

Helpful Report

Posted 4 months ago

“Superb service! Fantastic choice of stoves at unbeatable prices! With great customer service and super fast delivery!”

Direct Stoves 5 star review on 29th December 2025

Helpful Report

Posted 4 months ago

“Difficult to provide a positive review on the basis of a considerable delay in receiving delivery of our stove. Had everything lined up for install and this delay (which has been classed now as ‘mid-January’) is impossible to manage (especially given they stated it was ‘in stock’)”

Helpful Report

Posted 4 months ago

“Great service from Direct Stoves. Good price on stove & stove delivered ahead of schedule. Staff very helpful when called to chase up order and stove lovely.”

Direct Stoves 5 star review on 28th December 2025

Helpful Report

Posted 4 months ago

“Love the stove! Fits in great. Installation team went above and beyond fitting it. All I would ask is if your marketing department would stop sending me emails. I have tried to unsubscribe on several occasions but still get the emails.”

Helpful Report

Posted 4 months ago

“I would highly recommend this company, there was always someone to talk to not a machine and so helpful, i purchased a wood burning stove and a stove pipe these were received on time and in excellent condition, we had to return the stove pipe as wasn't required and was very easy to do.”

Helpful Report

Posted 4 months ago

“Great communication has been a pleasure dealing with direct stoves”

Helpful Report

Posted 4 months ago

“We needed help & advice on purchasing a new wood burning stove as we required a small stove to fit in an existing opening. We popped into the Wellington Road branch & after a chat ordered the Salamander Hobbit Stove . Great service & lots of good advice! Thank you”

Direct Stoves 5 star review on 21st December 2025

Helpful Report

Posted 4 months ago

“Stove delivered prompt and well packaged”

Helpful Report

Posted 4 months ago

“Stove took longer than expected to arrive, had to ring 10 times! It came eventually and stove and flue was of good quality and good price”

Helpful Report

Posted 4 months ago

“A problem arising from the delivery was deal with promptly and the customer service operative service operative was helpful,courteous and extremely kind.”

Helpful Report

Posted 4 months ago

“I bought a Woodford Didsbury 5 and thought the price was excellent. Also had £25 discount and the stove was delivered on my requested day. Super company to deal with and I recommend using them if you are in the market for a woodburner.”

Helpful Report

Posted 4 months ago

“Arrived in good time and reasonably priced. Packaging could've been a little better.”

Helpful Report

Posted 5 months ago

“The Portway Arundel deluxe which I ordered came well packed and has now been installed. Great stove which was recommended by stove fitter. Certainly knocks out plenty of heat and easy to use.”

Direct Stoves 5 star review on 18th December 2025

Helpful Report

Posted 5 months ago

“Stove delivered on time with no issues, when I did contact customer services they were quick to respond. The courier delivered the stove to my garden gate which saved me a good deal of work as it is kerbside delivery. The stove itself … a L’bode outdoor fire place is stunning and belts out the heat, it’s sold as corten rusty finish and this takes time to develop. A clever feature is the transit wheels which are removable”

Direct Stoves 5 star review on 17th December 2025

Helpful Report

Posted 5 months ago

Direct Stoves is rated 4.5 based on 1,815 reviews