Login
Start Free Trial Are you a business?? Click Here

Direct Stoves Reviews

4.5 Rating 1,634 Reviews
88 %
of reviewers recommend Direct Stoves
4.5
Based on 1,634 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Direct Stoves Reviews
Anonymous
Anonymous  // 01/01/2019
Excellent service, great product and excellent instalation. Highly recommend.
Helpful Report
Posted 7 months ago
Excellent range, quality and fast delivery. Highly recommended!
Helpful Report
Posted 7 months ago
quick delivery, flue was a flue thanks.
Helpful Report
Posted 7 months ago
Two man delivery well worth the price
Helpful Report
Posted 7 months ago
Recently purchased a ninety degree angle flue pipe o henance my blackthorn electric log stove .ordered and delivered in a quick turnaround time at a resonable price . So top marks for everything.
Helpful Report
Posted 7 months ago
Good service all professional would recommend.
Helpful Report
Posted 7 months ago
Really helpful advice over phone. My issues are being pressurised over e-mail etc ("summer sales ending, last day" etc) so ordered the stove at 3am only to find that the price would have gone DOWN £20 if I had let the sale period lapse and not worken up in the night in a panic. Also the delivery guy has left me with a heavy IPP red pallet that I cannot take to the recycing centre and IPP are saying they are "currently unable to collect it" and that due data protection reasons (!?) they cannot arrange for someone else to collect it. Really frustrating and no where to turn on the pallet issue.
Helpful Report
Posted 7 months ago
Hi Oscar, Thank you for your review. We're pleased to hear that the advice received was helpful and that you were pleased with the service from our sales team. Regarding our website prices, while we do offer certain items at reduced prices in seasonal sales, the costs for individual products can also go up or down depending on infrequent supplier price changes. Any email communication would be to make customers aware of seasonal sales and we can only apologise for any frustration or inconvenience. In terms of delivery, we do advise that our one-man delivery service often involves pallet shipment due to the weight of certain products (especially stoves). We can only apologise that neither ourselves or the courier are able to offer a pallet recycling service at present. If we can offer any further assistance or clarification relating to our prices and services, please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces
Posted 7 months ago
Firstly just to say we are really pleased with our new Gazco electric stove. It’s great quality, very heavy and the flames look quite realistic. The heat output seems good. What we were disappointed with was the delivery of it. We ordered from direct stoves because the website said our chosen stove was ‘in stock’ and on a 3-5 day delivery. Almost three weeks and several phone calls later, it finally arrived. So that’s why we’ve rated only 4 stars. I’d rather the website gave a realistic delivery time than saying 3-5 days. But the delivery guy was great and we are very happy with it now that it’s here.
Direct Stoves 4 star review on 14th October 2024
Helpful Report
Posted 7 months ago
Fantastic Fire Place. Super fast delivery. 100% recommend
Helpful Report
Posted 7 months ago
The product was excellent! The delivery service was extremely poor . On the day delivery they turned up and loaded the stove on a crate and the stove was extremely heavy and we kindly asked could they bring it into house & they refused just dumped it on the driveway and left it there! Sorry if your paying over £600 think that’s really poor service
Helpful Report
Posted 7 months ago
Hi Daniel, Thank you for your review. It's good to hear that you have been impressed with the recently received stove. Regarding delivery, we can see that you had chosen the standard free one-man delivery service when ordering online. As per the delivery information available on our website, "if [the driver] cannot operate the pallet truck safely due to gravel/stone drives, steps, or slopes as examples they will only be able to leave the item at the first available access point. They will try to assist as best they can but can only stay at each property for a limited period. They cannot bring the goods inside your house and will leave the goods with you on the delivery pallet". We do offer a two-man premium service to account for the weight of items, at an additional £30, via which a courier would have been able to bring the stove into the property. Because you did not opt for this, it will not have been safe for the driver to transport the goods beyond your driveway. This being said, we are sorry for any confusion or inconvenience. If we can offer any further clarity regarding our services then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces
Posted 7 months ago
Super fast delivery, good pricing and easy-to-arrange finance that allowed us to get the cook stove we wanted. Stove was well packed and delivered on a pallet when promised.
Helpful Report
Posted 8 months ago
Very good service and price. Arrived in good time and on time. Surprised that the stove had little protective covering other than clear plastic film, although I do appreciate it is a good thing to reduce excess packaging.
Helpful Report
Posted 8 months ago
very quick and easy to order and delivery spot on, many thanks for a great service
Helpful Report
Posted 8 months ago
Very good service. Was recommended to use these people . Ordered and arrived on day after order. Great service
Helpful Report
Posted 8 months ago
Delivered on time. All items as described. Delivery driver very helpful.
Helpful Report
Posted 8 months ago
Great quality product I ordered a geo cast with with down lights in them. I was really happy with the quality of the beam and the customer service I received
Helpful Report
Posted 8 months ago
Many thanks for your prompt, efficient, very fast service.
Helpful Report
Posted 8 months ago
Very friendly and knowledgeable. Everything went smoothly. Excellent service.
Helpful Report
Posted 8 months ago
Very efficient good looking stove, look forward to cold weather
Helpful Report
Posted 8 months ago
Our order arrived super quick, we haven't installed the stove yet so can't comment on how efficient it is but, all the parts were in the box undamaged.
Helpful Report
Posted 8 months ago
Direct Stoves is rated 4.5 based on 1,634 reviews