Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,815 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,815 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Direct Stoves 5 star review on 19th April 2026

244

Anonymous

Anonymous // 01/01/2019

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“Great company, really good friendly service and fast delivery. I bought a Charnwood Cranmore 3 stove which was too small and it was easy to exchange it for a larger one. They allowed me to return it in person, which saved a return cost.”

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Posted 2 months ago

“Stove very pleased with. However when we ordered & paid, it was in stock to be delivered in 2 days. To discover it was’nt in stock, and took another 2 weeks to come, so bit of a wait.”

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Posted 2 months ago

“Great service - issue with initial product which was quickly resolved without hesitation. Really impressed with customer service.”

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Posted 2 months ago

“I am delighted with my purchase from Direct Stoves. A lovely company to deal with, selling great products at fair prices. Having waited from the very quick and easy delivery date back in October 2025, until March 2026 when I could secure someone to install it, I am only just able to leave my review. But I am extremely happy to recommend this company. My Heta Inspire Inset Stove is wonderful. Looks fabulous and is rated A+ for energy efficiency. I am an extremely happy customer.”

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Posted 2 months ago

“Ordering was ok. The wrong pipes were sent . After sales took ages to get things sorted. Sent 2 things back as they were wrong, to get told one of them was damaged and we wouldn't get our money back ! It was totally fine when I left us. Not happy”

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Posted 2 months ago

Hi Gill, Thank you for your review. We are sorry for any disappointment. We can see from notes on this order that you ordered and received a 6-inch twin wall pipe as part of the original order, and then requested to return a couple of items (including the pipe in question) and reorder alternative flue parts. Our team was happy to facilitate this. As far as we can ascertain, you were not sent the incorrect items originally and in fact received what was selected at checkout. A refund amount has been processed back via your original payment method and we appreciate that this was minus the cost of the one item, received back to us damaged. As per our online returns policy, "the goods must be suitably packaged to ensure that they would not be damaged in transit and that we would receive them in a re-saleable condition". On inspection by our warehouse team, this was not the case for the relevant item hence the deduction. If there is anything that we can do to advise further then please don't hesitate to contact returns@direct-fireplaces.com or phone 0161 376 4191 Option 2, Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Reasonable price. Fast delivery so easy to order and help on hand at the end of a phone if needed. I didn’t . Great service.”

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Posted 2 months ago

“Love my stove !! Good make at a really good price. Sale plus ex display”

Direct Stoves 5 star review on 25th February 2026

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Posted 2 months ago

“Great service, prompt delivery. Fire was exactly as described, great value for money”

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Posted 3 months ago

“Excellent company to deal with. The wonderful thing is that you can phone and speak to a person and any problem is resolved without fuss. I would highly recommend this company to everyone.”

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Posted 3 months ago

“Very good service”

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Posted 3 months ago

“Terrible customer service, stock management and general customer care. I was strung along for several days with an increasingly delayed delivery estimate. Completely making up the dates. Strongly suggest you go elsewhere or you’ll miss your delivery day. Even getting my refund took weeks.”

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Posted 3 months ago

Hi Adam, Thanks you for your review. We are sorry for any disappointment regarding this order and your experience with our services. We can see that the order was placed on the 7/1/26 and would have been due for delivery in week commencing 12/1/26. Unfortunately, there appears to have been a last-minute delay on the supplier's side which was not conveyed to us prior to your calling to chase the goods. As of the 15/1/26, we had offered to find an alternative gas stove available sooner but appreciate that the lead times on the closest alternatives made them unsuitable, and that you then requested cancellation and a refund. Our sales team requested that a refund be processed ASAP and can only apologise for any delay in actioning this. As of the 22/1/26, our accounts team had issued a full refund for the order. We're sure you can appreciate that the amount of time taken for the funds to reappear in your account are dependent on the issuing bank/card provider from that point and so beyond our control. We completely appreciate the inconvenience to yourself and if there is anything else we can do to assist then please let us know, Kind regards, Direct Stoves & Fireplaces

Posted 3 months ago

“Excellent price, great communication and fast delivery!”

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Posted 3 months ago

“Very good service from start to install , very helpful and efficient. Highly recommend!”

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Posted 3 months ago

“The price was reasonable We are yet to unwrap the box, so are only able to comment about the stove itself after the installation. The deliveries were all in good timing. We can't praise more for the staff for their effective communication. Thank you so much for being so kind and always prompt in replying!”

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Posted 3 months ago

“I was extremely disappointed with the service I had from Direct Stoves. The salesmen in the Stanley Green showroom were unhelpful and sold me a stove that didn't fit our chimney area despite being given the dimensions. Even when 2 qualified heat engineers/installers agreed that the gas fire stove ordered/delivered could not be fitted, they still insisted that it could be. I had the absolute feeling that all they were intyetrested in was the sale and there was no customer care at all. The only 2 staff that were the exception to the poor service were the 2 ladies (I think were Karen & Jane) who arranged the installation, who were excellent and showed excellent customer service. I most defintely would not use this company again.”

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Posted 3 months ago

Hi, Thanks for your review. We are sorry for any dissatisfaction with the service received. The showroom team has advised that there should have been no issue with the size and specification of the gas stove received. A 45-degree offset pipe would have been required for fitting, as per the expert advice of our trained sales team, and this is something which we can and regularly do supply. The installers in question were subcontracted through our installation team and while they will have been Gas Safe registered, and therefore qualified to carry out the fitting of the stove in question, they did not provide sufficient accurate information to demonstrate why this could not be installed to Gas Safe or Document J regulations. We can see that the gas stove in question has since been returned to us in resaleable condition and supplied to a different customer, fitted correctly and has been in use without issue. We can only apologise that this was not the case with your own order but would stress that this was not through any fault of our showroom team, instead being the result of misunderstanding or miscommunication on the fitters’ side. There were also multiple instances throughout this period where our showroom team attempted to contact you to discuss the matter and offer further assistance. While we appreciate that our customers can sometimes have extenuating circumstances that affect response times, the lack of a timely response to contact attempts did have an effect upon the speed of resolution for the issues experienced. Regardless, it is good to hear that the team at Direct Heating Services were so helpful and will make sure to pass on your compliments. If we can offer any further advice or assistance then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 3 months ago

“Brilliant stove and very helpful company.”

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Posted 4 months ago

“A very competitive price with good selection of stoves. Only downside was the 6 week wait for delivery”

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Posted 4 months ago

“Excellent company to deal with. My fire was not able to be delivered on the day initially specified but I was kept up to date and offered options. Fire delivered safely a few days later. Would definitely buy from this company again.”

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Posted 4 months ago

“Perfect transaction. Very pleased.”

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Posted 4 months ago

“Very good all round”

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Posted 4 months ago

Direct Stoves is rated 4.5 based on 1,815 reviews