Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,416 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,416 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 17th April 2024

155

Anonymous

Anonymous // 01/01/2019

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“Really great little stove. Very efficient and responsive. Arrived on a pallet on excpected arrival date. Wouldn't hesitate to recommend it. Pic awaiting mantlepiece, so it looks a bit bare.”

Helpful Report

Posted 2 months ago

Hi Patsy, Thanks again for your order and for taking the time to upload an image of your new stove. As you mention, the Portway Arundel comes highly recommended and it's great to hear that you've been so impressed with its quality and efficiency. If we can offer any further assistance then please don't hesitate to let us know, Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Do what they promise quick delivery great product”

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Posted 2 months ago

“One of the best companies I have ordered goods from. Friendly helpful a the goods arrived on time with notification each time to inform me. We ordered log fire an all the kit absolutely perfect an my husband said the quality of the products are as listed we have gone back an purchased more items an recommended to my friend who has already ordered from them too”

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Posted 2 months ago

Hi Sharon, Thanks very much for your kind review. It's great to see the stove now installed and it's fantastic to hear that you've been impressed with the quality of our products. Your recommendation is hugely gratifying. If we can assist further with any current or future orders then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Excellent service bought the fire I wanted in minutes. Delivery was quick however it was only curb side delivery which was a pain as the stove was so heavy. The driver refused to assist getting the stove into the house and as such the stove was sat in the rain all day before we could get it inside.”

Direct Stoves 5 star review on 20th February 2024

Helpful Report

Posted 2 months ago

Hi Mark, Thanks for your review and for taking the time to upload a photo of the new stove. To clarify, we can see that you had selected our standard free one-man delivery option at checkout. As per the delivery information on our website, "the drivers are contracted to deliver the item to your property and must use a pallet truck to lift/move the goods which are normally quite heavy and can be up to 1mtr wide (occasionally larger). If they cannot operate the pallet truck safely due to gravel/stone drives, steps, or slopes as examples they will only be able to leave the item at the first available access point. They will try to assist as best they can but can only stay at each property for a limited period. They cannot bring the goods inside your house and will leave the goods with you on the delivery pallet." For future reference, we do offer a two-man delivery service at a small additional charge. If selected at checkout, this allows for the delivery to be booked in with the courier and for goods to be delivered into a room of your choosing. Regardless, thanks again for your order. Let us know if we can offer any other advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“I bought a stove and they delivered it intact. Contract fulfilled!”

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Posted 2 months ago

“Excellent price & customer service, we ordered over the phone on Tuesday & the stove arrived as planned on the Friday. Would thoroughly recommend, Direct stoves. 😀”

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Posted 2 months ago

Hi, Thank you very much for your order and for your kind review. It's great to hear that you were impressed with our prices and customer service. As you mention, our sales team are always happy to provide advice and assist in getting an order placed. Your recommendation means a great deal to us. Please don't hesitate to let us know if we can help with any other queries, Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Fast delivery. Packed well. Easy to install . Works very well .Excellent all round thanks”

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Posted 2 months ago

“I experienced a few issues with the website when I was ordering the stove, but I sent an email and I got a call back, in a few minutes I had ordered and paid for my stove. Delivery was on time, and placed in the garage until my fitters came. Thank you.”

Helpful Report

Posted 2 months ago

Hi Elizabeth, Thanks very much for your order and for your review. It's a shame to hear of the issues experienced in ordering online, but it's great that our sales team was so helpful in getting this sorted for you. If we can offer any further advice or assistance then please don't hesitate to get in touch again, Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Excellent service and delivery”

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Posted 2 months ago

“GReat product great company including the delivery driver.... as described so easy to deal with great value”

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Posted 2 months ago

“Very good service. Any queries and problems were dealt with quickly. Would recommend.”

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Posted 2 months ago

“Ordered flue kit, competitive price, fast delivery, exactly what we needed”

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Posted 2 months ago

“I ordered an Aga fire from direct stoves. Aga delivered completely the wrong fire that wasn't LPG (which we needed). Direct stoves were helpful when we explained what happened and have organised a redelivery of the correct fire. Aga was the one who delivered the wrong fire, not Direct Stoves. Unfortunately it will take an extra two weeks and we've had to pay extra in terms of call out charge for getting the fire fitted.”

Helpful Report

Posted 2 months ago

Hi Elise, Thanks very much for your review. We were sorry to hear of the picking issue, and please accept our apologies on behalf of the supplier for any inconvenience. It's good to hear that our customer service team was so helpful in getting this matter resolved. If we can offer any further advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Apart from getting my name wrong, the service was excellent. The log effect gas stove was delivered early on the chosen date by a very helpful delivery driver and was packaged extremely well.”

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Posted 2 months ago

“We needed a bespoke piece of glass cut for a burner my hubby is building. Direct stoves were great from start to finish. Got the job done super quick and perfect fit. Highly recommend these guys. Really friendly staff”

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Posted 2 months ago

“Very pleased with my fire it looks lovely and the guy that fitted it was very provesional”

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Posted 2 months ago

“we purchased and had the fire fitted last year everything ok there, when we come to use it near christmas had faults been phoning and emailing since then still waiting for response now a friend asked about your fires told them not to bother the aftersales is rubbish”

Helpful Report

Posted 2 months ago

Hi Diane, Thank you for your review. We are sorry to hear of the issue experienced and that you are still awaiting a resolution. So that we can look into this matter and address this further, could we ask for an image demonstrating the problem along with your order details to customerservice@directstoves.com? We will then be able to raise this with the supplier and try and bring about a resolution ASAP. Regardless, our apologies again for any inconvenience and for any disappointment. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Great multi flue wood burner I would highly recommend it”

Direct Stoves 5 star review on 7th February 2024

Helpful Report

Posted 2 months ago

Hi Sharon, Thank you for your review. It's great to hear that you'd recommend the stove received, and we really appreciate your having taken the time to upload a photo in situ. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Excellent delivery and customer service”

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Posted 2 months ago

“Good catalogue, easy to navigate. Good prices. Direct Stoves website was unable to verify my payment card and I had to do this part over the phone.”

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Posted 2 months ago

Hi John, Thanks very much for your order and for your review. It's great to hear that you were so impressed with our range and prices, though it's a shame to hear that you experienced problems in ordering through the website. This being said, it's good that our sales team were able to get this sorted for you over the phone. Let us know if we can assist further with any future orders. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

Direct Stoves is rated 4.5 based on 1,416 reviews