Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,821 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Direct Stoves 5 star review on 19th April 2026

244

Anonymous

Anonymous // 01/01/2019

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“Excellent price and super fast delivery.”

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Posted 8 months ago

“I recently bought a chimney rain cap from Direct Stove, unfortunatly I ordered the wrong size, the size I wanted is not in their range. Despite the cost they incurred in supplyinfg the part to me, they did not quibble and quickly returned the full cost to me. Good understanding and great service”

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Posted 8 months ago

“A great Gas fire that does what it says.”

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Posted 8 months ago

“Poor customer service They ignore you if you have a problem They take your money and ’run’ I won’t buy from them again”

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Posted 8 months ago

“Very pleased with the service”

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Posted 8 months ago

“Great company, great communication and postage, many thanks and will definitely use your company again, thanks nick”

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Posted 8 months ago

“Great service, spot on!”

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Posted 8 months ago

“I was slightly worried when I saw some negative reviews, but my stove arrived the day after I'd ordered it, packaged extremely well. I'm now enjoying the look of it, and the heat is great, all I need now is a thermal fan. I'm very happy.”

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Posted 8 months ago

“Great product and price with prompt delivery”

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Posted 8 months ago

“Good strait forward service and delivery”

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Posted 8 months ago

“Great showroom and very helpful staff. Telephone order placed with Kim who sourced a stove exactly as required. Good telephone response from John. Very patient with my concerns regarding dimensions etc. Delivery on time by very pleasant driver. 100yard walk with pallet truck, no problem. Stove now installed and looks great. Use this company with confidence.”

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Posted 8 months ago

“Communication scores a zero”

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Posted 8 months ago

“Excellent”

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Posted 8 months ago

“You can speak to a person before ordering your stove in case you have any queries. Stove was delivered as arranged . We've now got it intstalled & working & we are very impressed with it performance & the control you can have over the heat is a plus ! Not regretted losing our open fireplace to install a lovely multipurpose log/coal burner . Thumbs up 👍 and good 😊”

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Posted 8 months ago

“Great service great delivery happy with the product! Would recommend!”

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Posted 8 months ago

“Had same fire in the old house when I moved I bought the same as its an excellent fire”

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Posted 8 months ago

“Excellent service, very easy to install”

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Posted 8 months ago

“From start to finish excellent service From direct stoves, the sales team was very helpful.”

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Posted 8 months ago

“Slow in dealing with concerns raised due to incorrect items being delivered.”

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Posted 8 months ago

Hi Dylan, Thank you for your review. We are sorry for any inconvenience. We can see that as soon as our team was made aware of the problem with the hearth sizes, this was arranged for reordering with the supplier. As we're sure you can appreciate, made-to-measure stone items can take a while to manufacture and ship. We understand that this information was conveyed to you when our team discussed the issue with yourself, and that we are currently discussing any other concerns regarding the order, Let us know if we can advise further, Kind regards, Direct Stoves & Fireplaces

Posted 8 months ago

“Very unhappy with the delivery service. We were informed delivery was free and therefore accepted this. Prior to deliver date we were sent an e mail advising it was a one man delivery. I accept that I did not read this and thought it was a confirmation e mail for delivery date. We were not informed at the point of sale that we could pay an additional charge for the fire to be brought indoors instead of which the fire was left outside in the pouring rain all day.If offered this option I would have obviously taken it rather than leave on a footpath all day and had to stay in all day, cancel an appointment and wait until I could arrange for it to be brought into the house. The driver kindly wrapped it the best he could. I contacted Direct Stoves twice and spoke to very unhelpful man who kept repeating that I should have read the e mail and there was nothing he could do to help. I explained we were never given the option to pay an additional charge for delivery for the fire to be bought inside and that no matter how many times he repeated his unhelpful remarks it was if no help to me. I would suggest that the delivery options are discussed at the point of sale and also some communication skills training would not come amiss when trying to resolve a problem and not to be spoke to in an unhelpful and condescending manner.”

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Posted 8 months ago

Hi, Thank you for your order and for your review, We are sorry for any inconvenience or disappointment relating to this order and delivery, To clarify, and as per the delivery information on both our website and in any dispatch-related correspondence, our free delivery service is a one-man delivery. We do not offer a paid two-man service nationally at present: https://www.directstoves.com/delivery-information As per said delivery information, "the haulage company delivering your goods operate a one man delivery with a Tail Lift vehicle and Pallet truck. The driver is not insured to enter the premises but can wheel the delivery wherever he can access with the Pallet truck". We understand that you mistook the email for a confirmation email and can only apologise for any confusion. This said, we're sure you can appreciate that it is the customer's responsibility to read through any information provided so that they are informed regarding the ordering and delivery process. It is always our intention to make the services that we offer as clear as possible, and appreciate your feedback regarding your experience. If there is anything else that we can do to advise at this stage then please let us know, Kind regards, Direct Stoves & Fireplaces

Posted 8 months ago

Direct Stoves is rated 4.5 based on 1,821 reviews