Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.42

4.4 Rating 978 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 978 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love this fire. Direct fires were really helpful and delivery was within the timescale.”

Direct Fireplaces 5 star review on 16th March 2024

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Posted 1 year ago

“Excellent”

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Posted 1 year ago

“From the start the team kept me very well informed on the progress of my order right down to the fitting Excellent service.”

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Posted 1 year ago

Hi Tracy, Thanks for your kind review. We're glad to hear that our showroom team was so helpful in getting the order placed and progressed, and that our fitting team was as communicative as we've come to expect. Please don't hesitate to get in touch again if we can offer any other advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“From ordering to delivery fantastic service,delivery guy 100% his customer service was fantastic,beautiful fireplace I would highly recommend this company”

Direct Fireplaces 5 star review on 13th March 2024

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Posted 1 year ago

Hi Michael, Thanks again for your order. We greatly appreciate your having taken the time to leave a review, as well as the lovely photo of your new fireplace. Your recommendation means a lot to us. Please don't hesitate to let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“all good everybody helpfull not fitted fire place yet”

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Posted 1 year ago

“Good product knowledge . Efficient service.”

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Posted 1 year ago

“From the first day of booking Direct fireplaces they were excellent, meeting their commitments in full and communicating well.”

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Posted 1 year ago

Hi Nicholas, Thanks for your review. It's great to hear that you were so impressed with the service received from Direct Fireplaces. We'll let the team know to keep up the good work! If we can advise further regarding any current or future orders then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“I hesitated some time before deciding to replace my electric flame effect fire of 14 years; but when I did decide I contacted four well known electric fire outlets which included Direct Fireplaces : there was no competition Direct Fireplaces were not only more helpful, quicker on delivery but nearly £100 cheaper. As I said no competition. Go direct!”

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Posted 1 year ago

Hi David, Thanks again for your order and for your review. It's great to hear that you were so impressed with the service received from Direct Fireplaces. As you mention, we provide a wide range of attractive and competitively priced electric fires, and your recommendation on this basis means a lot to us. If we can offer any further advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Very impressed with the service and quality of the Caress gas fire I purchased from Direct Fireplaces. Good price and regular updates helped to make my purchase a smooth process. Would recommend to all looking for a quality product and a prompt and reliable service.”

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Posted 1 year ago

Hi Amanda, Thanks for your order and for your review. It's great to hear that you were so impressed with the service received from Direct Fireplacves, and that you're been enjoying your new Flavel Caress gas fire. As you mention, these are very competitively priced considering their quality and the sturdy cast iron Caress fascia. Your recommendation is hugely gratifying. Please don't hesitate to get in touch if we can offer any other advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“I have already sent one in fact the day after it was fitted I said that the two chaps were great Clean tidy fantastic eye to detail I suggest that you should increase their salary As having staff like them would be hard to replace”

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Posted 1 year ago

“very helpful excellent service even to the isle of wight thanks again mrs hughes”

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Posted 1 year ago

Hi Mary, Thanks for your review. It's great to hear that you found the service received from Direct Fireplaces to be excellent. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Great range of fires, good pricing and fast delivery”

Direct Fireplaces 5 star review on 21st February 2024

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Posted 2 years ago

Hi Dave, Thank you for your review and for taking the time to upload a photo of the new fire. It's great to see this up and running. As you mention, we take pride in our great selection of competitively priced electric fires and our free one-man delivery service. If we can offer any other advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Customer service (Leanne) was very good. The people who fitted the new chimney pot were very quick, efficient and pleasant. The fire fitter Phil was a very nice chap and has done a good job fitting my new fire. Very pleased overall.”

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Posted 2 years ago

Hi Christine, Thank you very much for your review. It's great to hear that you've been so pleased with the new gas fire. It's also fantastic to hear that our colleagues in the fitting team were so helpful in arranging the installation. We'll be sure to pass on your kind words. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“One slight hicup Direct Fireplaces asked me to nominate a delivery day :- Tuesday 13 th Feb 2024. The fire arrived without warning :- Wednesday 7 th Feb. Fortunately I was in at the time. Product arrived in good order. No problem.”

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Posted 2 years ago

Hi David, Thanks for your review. We are sorry to hear that the fire turned up earlier than was expected but it's good to hear that you're pleased with the order overall. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Great range and very helpful staff.”

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Posted 2 years ago

Hi Tony, Thanks again for your order and for your kind review. It's fantastic to hear that you were impressed with our range and the assistance provided by our sales staff. If we can offer any further advice then please don't hesitate to get in touch again, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Easy to order. Delivered quickly. Good service all round.”

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Posted 2 years ago

“Great fireplace .excellent value.no problems whatsoever excellent delivery”

Direct Fireplaces 5 star review on 15th February 2024

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Posted 2 years ago

Hi Keith, Thanks again for your order and for your review. We really appreciate your having taken the time to provide a photo of the new suite. The Suncrest Stockeld is an attractive and contemporary electric fireplace and we're glad that you're so pleased with it. Let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“A REALLY GOOD SERVICE FROM DIRECT FIREPLACES.GREAT VALUE FOR THE PRODUCT I BOUGHT. DELIVERED FREE OF CHARGE AND ARRIVED ON TIME .”

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Posted 2 years ago

Hi James, Thanks very much for your kind review. It's great to hear how impressed you were with the service received from Direct Fireplaces and our delivery partner. As you mention, we offer free one-man delivery throughout the UK mainland so that customers can receive their new fireplaces quickly and affordably. If we can assist further with any current or future orders then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Everything was fine.”

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Posted 2 years ago

“Excellent customer service when there was a glitch over online payment, with a representative calling back within 10 minutes to sort out the problem. Prompt delivery of the fire.”

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Posted 2 years ago

Hi Carol, Thanks very much for your review. We're sorry to hear that there was an issue with online payment but we're glad that our sales team were able to get the order sorted in a timely manner. Let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

Direct Fireplaces is rated 4.4 based on 978 reviews