Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.36

4.4 Rating 723 Reviews

83 %

of reviewers recommend Direct Fireplaces

4.4

Based on 723 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 20th March 2024

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased a remote control, coal effect gas fire in March 2024. We had a disagreement over the delivery and installation date but this was resolved to our satisfaction. The fire is working perfectly and we are absolutely delighted with it.”

Helpful Report

Posted 4 days ago

Hi Steven, Thank you for your review. We are sorry for any inconvenience relating to the delivery and installation, but it's good to hear that our team was helpful in getting this resolved and that you're delighted with the final result. If we can offer any other advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 4 days ago

“Lack of communication was an issue for me!!! It was several weeks after paying for my new fire that. It was fitted. The lady who sold me the fire was great, the man who fitted the fire couldn't have been nicer!!!! But not knowing when the fire would be delivered and then waiting for fitting was not great. Sorry!!!!!”

Helpful Report

Posted 1 week ago

Hi Carolyn, Thanks very much for your order and for your review. It's good to hear that you found our Sales team to be so helpful, and that you were impressed with the fitting via Direct Heating Services. This being said, we are sorry for any confusion regarding delivery. As you will be aware, it took longer than anticipated for the electric inset fire to be received into stock from our supplier which is why there was a delay to the installation. We do always aim to keep customers as informed as we can, and can only apologise for any inconvenience on this particular occasion. If we can offer any further advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 week ago

“We had a gas fueled log burner fitted at the end of February. Just one hiccup, there was a delay on fitting as the grate had been broken on delivery to Direct Fireplaces so we had to wait a couple of weeks for the replacement. Aside from that the fitters were very polite & tidy & the result is perfect. We would reccomend this company. Would have been 5 stars but for the unfortunate delay.”

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Posted 4 weeks ago

Hi, Thanks again for your order and for your kind review. We are sorry for any inconvenience regarding the component damaged upon receipt from the supplier. It's good to hear that you were ultimately impressed with the stove received as well as the fitting, and your recommendation means a lot to us. If we can offer any further advice or assistance then please do let us know if we can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 4 weeks ago

“Friendly and helpful. Gave good advice and helped us choose our ideal fire. Also bettered the lowest online price.”

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Posted 1 month ago

Hi Steve, Thanks for your order and for your kind review. It's great to see the new Evonic Locanda 175 electric suite installed and in use. We'll be sure to pass on your kind remarks to the team. If we can advise further then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“very good quality and delivered on time.one small point no instructions”

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Posted 1 month ago

Hi Stewart, Thanks very much for your order and for your review. It's good to hear that you've been impressed with the quality of the new fireplace. Unfortunately, not all of our suppliers issue printed instructions for stone fireplaces, with the understanding that fitting via a professional installer is usually recommended. This being said, if you do need any assistance in terms of fitting then please feel free to contact our customer services team, and we'll be happy to advise further. Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“The fire is brilliant the installation same, only problem was getting the installation quote which took many weeks which meant we were delayed placing our order,”

Helpful Report

Posted 1 month ago

Hi, Thank you for your review. It's great to hear that you're so impressed with the new fire, and can only apologise for the delay to installation. While our fitting team aims to process any queries relating to installation as quickly as possible, this can sometimes take longer in busy periods due to the sheer volume of concurrent queries being received. Regardless, we're glad that you were also pleased with the installation once completed. Please do let us know if we can offer any other advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“Good product but did not receive any message that it had been delivered by courier,it had just been left on our doorstep. We were out at the time because there had been no notification that it was to be delivered.”

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Posted 1 month ago

Hi Paul, Thank you for your review. We're glad to hear that you've been impressed with the new fire, and sorry to hear of the problem with delivery. We appreciate the opportunity to feed back to our delivery partner, so that we can continue to ensure the highest possible level of service. If we can offer any other advice or assistance ourselves then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“Beautiful fireplace will shop again with direct fireplace”

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Posted 1 month ago

“Very pleased with the fire and the lads who fitted it. But still waiting for a receipt I asked to be posted about 2 weeks ago!!”

Helpful Report

Posted 1 month ago

Hi Peter, Thank you for your order and for your review. It's good to hear that you were impressed with the fire received. We have resent a copy of the invoice for goods to the email address on the order as of this morning. If you did need anything else then we would encourage you to get in touch with the team at our Cheadle showroom and they will be happy to advise further, Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“Sales , ordering and delivery as promised went perfectly however there was no user manual within the packaging of our new forest fire , we were promised a copy by post which to date has not materialized ?”

Helpful Report

Posted 2 months ago

Hi Jon, Thanks for your order and for your review. The New Forest media wall fire range comes highly recommended, and it's good to hear that the ordering and delivery process went perfectly. That said, we're sorry to hear that you did not receive a user manual. We have sent a copy electronically to your email in the meantime, and have again requested a physical copy to be posted to you. Let us know if we can advise further in the meantime. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Easy to order, arrived in a timely manner, very quick to sort out problems”

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Posted 2 months ago

“Very pleased with my new fire, and impressed with the service from the supplier. Could not give 5* as the remote control doesn't work properly, but the fire itself works fine.”

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Posted 2 months ago

Hi Alison, Thank you for your review. It's good to hear that you've been impressed with the new fire as well as the service received, though we're sorry to hear of the issue with the remote control. If you're still in need of technical assistance, we'd suggest contacting customerservice@direct-fireplaces.com, and we'll be happy to look into this further. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“My builder fitted the Celsius flamenco enchant wall mounted fire yesterday. I’ve not used it yet, but on first impression it looks really nice. Good size, bevelled front, different coloured flames. It arrived quite quickly. Pleased so far.”

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Posted 3 months ago

“very good service”

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Posted 4 months ago

“delivered on time as promised no issues there . Once installed how do you gain access in the event of internal component failure?”

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Posted 4 months ago

Hi Albert, Thanks for your review. It's great to hear that there were no problems with the delivery. As per the manufacturer's installation and user manual for this particular fire: "In the event of malfunction contact the manufacturer, do not try to repair the heater yourself as this may result in a fire hazard or electric shock". A qualified electrician would usually be able to access the internal components of the hole-in-the-wall electric fire once installed through the front of the unit. We hope that this information helps. Let us know if we can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 4 months ago

“Beautiful fireplace. Really finished off the room. Easy to assemble but did not come with brackets to attach it to the wall.”

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Posted 5 months ago

“The fire now installed is just what we wanted and produces enough heat for our room. We are delighted with the appearance and performance of the inset fireplace. I was disappointed at the delivery time, which was stated on the web page as 3-5 days, actually was 13 days and with no explanation it came in two packages on different days. The fire being replaced had ceased to function so the delay was most inconvenient.”

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Posted 5 months ago

“Speedy delivery. Fire arrived undamaged. All fitted in & working.”

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Posted 5 months ago

“We purchased an ex-display electric fire, excellent service at purchase point.”

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Posted 5 months ago

“Very pleased with their speedy delivery of our fire, which is proving to be very efficient. The quality is very good but have found the coals extremely difficult to fit in. The diagram in the instructions isn’t clear enough.”

Direct Fireplaces 4 star review on 16th October 2023

Helpful Report

Posted 6 months ago

Hi Aline, Thanks for your review and for uploading an image of your new fire. It's good to hear that you've been enjoying the fire and we're sorry to hear of the issue experienced with the coal bed. These do have a very specific arrangement required so as not to block the gas burners, so can be a bit fiddly by design. This said, if you happen to need any help or advice in doing so, please do let us know and we'll set what we can do. Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

Direct Fireplaces is rated 4.4 based on 723 reviews