Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.43

4.4 Rating 1,007 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 1,007 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product. Helpful staff”

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Posted 5 months ago

“Good friendly service”

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Posted 5 months ago

“Really pleased with Direct fireplaces. Ordering and delivery process was straightforward and great customer service by helpful and knowledgeable staff. Highly recommended.”

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Posted 5 months ago

“The electric fire is operating to my satisfaction when manually operated, However, the remote control worked intermittently for a couple of days. I suspect the battery is flat, but I am unable to open it to replace the battery. I have not yet had the chance to revisit the company and will do so asap.”

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Posted 5 months ago

“From purchase to installation, it's been smooth. Good service. Would recommend”

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Posted 5 months ago

“No problems at all”

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Posted 5 months ago

“Very happy with the service. The fireplace was delivered a day earlier than stated by the courier, which might have been a problem but wasnt. Shame that the all-black fire was supplied with a white (rather than black) electrical cable”

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Posted 6 months ago

“Very happy with the staff at Direct fireplaces. They have been very helpful and delivery was good. Ive got a small issue with the fires heater but that is now in the hands of the manufacturer so hopfully sorted soon. Love the fire .”

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Posted 6 months ago

“Very helpful staff, especially Mr Dodds.”

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Posted 6 months ago

“I'll be back in touch when I've actually 'unboxed' the unit, given it a quick visual inspection and fitted it to my media wall... Good delivery service though.”

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Posted 6 months ago

“From placing the order to having the fire fitted has been perfect. Kept informed throughout, fitted on the day agreed, no additional costs. Now we have a beautiful fire without any hassle. Would definitely recommend, thank you.”

Direct Fireplaces 5 star review on 27th December 2025

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Posted 7 months ago

“We are delighted with our fireplace suite. We have a large hall which house an upright piano. I always wanted to replace it with a fireplace, and we did. It warms up the hallway and it is so bright. My husband loves it and wants one in the living room . Well pleased with it.”

Direct Fireplaces 5 star review on 24th December 2025

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Posted 7 months ago

“Cannot fault product ordered ,delivery received at designated time .Helpfull staff, Would definately recommend Direct Fireplaces.”

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Posted 7 months ago

“Great service from start to finish . Thank you”

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Posted 7 months ago

“We are very happy with our new fire great quality and looks amazing.”

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Posted 7 months ago

“Good looking electric fire & it works well”

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Posted 7 months ago

“Excellent service”

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Posted 7 months ago

“Great service. Provided advice regarding the install. Fire was received within the timescale provided. I would recommend this company.”

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Posted 7 months ago

“When we walked into showroom we knew we had found the right place. The atmosphere was very warm and welcoming. The display of fires were very impressive and the staff were extremely helpful but not pushy. A lovely gentleman called Mike took us to the fires we were interested in and answered all our questions. We had seen fires on internet sites but nothing compares with seeing them in a proper setting and working. We able to test the fires we were interested in and Mike explained how they worked. We chose our fire which was at a very good competitive price. It came a week later and we are now enjoying it in our home. I have recommended Direct Fires to all my friends. Much better than buying from online shop.”

Direct Fireplaces 5 star review on 11th December 2025

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Posted 7 months ago

“Whole experience of ordering to delivery was very slick and professional. The lovely lady who took our order to s as speedy delivery I would highly recommend Direct Fireplaces fit your needs. In a world of doubt of doubt , suspicions and disappointment I found it very refreshing to find outstanding service , thank you.”

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Posted 7 months ago

Direct Fireplaces is rated 4.4 based on 1,007 reviews