Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.42

4.4 Rating 978 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 978 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had great service from both the supplier and fitter of my new fire and I’m chuffed to bits with it! The fire looks lovely”

Direct Fireplaces 5 star review on 26th December 2023

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Posted 2 years ago

“Beautiful Fire, delivery on time and helpful customer service”

Direct Fireplaces 5 star review on 21st December 2023

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Posted 2 years ago

Hi Julie, Thanks for your review and for taking the time to show off the new fire. It's great to hear that you were impressed with the service received from Direct Fireplaces. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Delighted with this fire and surround what a great heat”

Direct Fireplaces 5 star review on 20th December 2023

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Posted 2 years ago

Hi Mary, Thank you for the kind review. It's great to see the fireplace dressed up for the festive season, and we're glad to hear that the electric fire has been in use. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“I was given helpful advice on the best purchase for my circumstances. They price matched the product so I wanted as I had found it cheaper elsewhere. The delivery was excellent to where I wanted it in the room and they took all the packaging away. I can't fault them.”

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Posted 2 years ago

“The fire was easy to fit. Looked great when fitted & my customer was very pleased with the overall job.”

Direct Fireplaces 5 star review on 18th December 2023

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Posted 2 years ago

Hi Ian, Thanks very much for your kind review and for taking the time to upload a photo. It's always great to hear from fitters regarding our products; we appreciate your comments regarding the ease of installation and it's also gratifying to hear how pleased your customer is with the fire overall. Please don't hesitate to get in touch if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Fire place was exactly as seen on the net, delivered as informed”

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Posted 2 years ago

“I am pleased with the purchase. The purchase and delivery has been a pleasant experience. They communicated delivery and were prompt.”

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Posted 2 years ago

Hi Afzal, Thanks very much for your review. It'd good to hear that that you found the process of ordering with us at Direct Fireplaces to be a pleasant experience. If we can offer any other advice or assistance then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Chrystal jem in for Christmas Thanks to Rick at direct fireplaces Looking good We're happy Cheers Rick and Glenda”

Direct Fireplaces 5 star review on 14th December 2023

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Posted 2 years ago

Hi Richard, Thanks for your review. It's good to see the fire installed and in use. We'll be sure to pass your compliments on to Rick and the rest of the team. Let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Delivery brilliant and service With the fire I wanted at a good price”

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Posted 2 years ago

“Fantastic Fire looks amazing great value makes the room so cosy”

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Posted 2 years ago

“Delivered on time. Easy assembly. Clear instructions for operation. Great value for money looking similar to other fires but £200 cheaper. Very pleased.”

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Posted 2 years ago

“Absolutely lovely fireplace and quick delivery”

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Posted 2 years ago

“From the first contact to having completion we were very impressed with the people naming a couple that were extremely helpful Phil and Leanne”

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Posted 2 years ago

Hi Vijay, Thanks very much for your review. It's great to hear that your experience in ordering with Direct Stoves has been so positive, and we'll be sure to pass on your compliments to our fitting affiliates at Direct Heating Services. Please don't hesitate to get in touch if we can assist further with any current or future orders. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Excellent service, delivery on time. Great quality products. Really helpful when you call too.”

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Posted 2 years ago

“Online order, simple and quick. One of very few websites that lists most of the relevant measurements of the appliances accurately and correctly. Prices were competitive too. Delivery was prompt and straightforward. Customer service was brilliant afterwards. I’d happily buy again from this company, even if it meant paying a little extra, just to get the reassurance and service on offer”

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Posted 2 years ago

Hi Nick, Thanks very much for your review and for taking the time to upload video of your new fire. It's great to hear that you were so happy with our online ordering system, delivery, prices and customer service, as these are all areas in which we strive to impress. Please don't hesitate to get in touch if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Great service and products very happy with all.would recomend.”

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Posted 2 years ago

“Straightforward buying process, delivery on chosen date arrived by 10am. First class product, cannot fault the quality. Fitted already, looks beautiful.”

Direct Fireplaces 5 star review on 1st December 2023

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Posted 2 years ago

“Direct Fireplaces had a good selection of fires to choose from. I would have loved a marble stone surround but the style did not suit my 1960’s house. But they did have a Baxi surround which was easy to install and looks great. The process of buying and selecting a delivery date was easy and worked well. Great service and would recommend Direct Fireplaces for your consideration.”

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Posted 2 years ago

Hi Brian, Thanks for your review and for taking the time to upload a photo of your new fireplace. It's great to hear that you found our ordering and delivery process to be easy, and that you're happy with the new fireplace itself. Your recommendation means a lot to us; please do let us know if we can offer any further advice or assistance, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Exceptional service.”

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Posted 2 years ago

“We are absolutely delighted with our new Fire Surround from Direct Fireplaces. Looks great, beautiful quality and very well packaged for delivery. Highly recommended!”

Direct Fireplaces 5 star review on 28th November 2023

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Posted 2 years ago

Hi Eddie, Thanks very much for your review and for taking the time to upload an image of your recently received fireplace. We agree that it looks great in your home! If we can assist further with any current or future orders, please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

Direct Fireplaces is rated 4.4 based on 978 reviews