Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.43

4.4 Rating 1,007 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 1,007 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great range and very helpful staff.”

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Posted 2 years ago

Hi Tony, Thanks again for your order and for your kind review. It's fantastic to hear that you were impressed with our range and the assistance provided by our sales staff. If we can offer any further advice then please don't hesitate to get in touch again, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Easy to order. Delivered quickly. Good service all round.”

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Posted 2 years ago

“Great fireplace .excellent value.no problems whatsoever excellent delivery”

Direct Fireplaces 5 star review on 15th February 2024

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Posted 2 years ago

Hi Keith, Thanks again for your order and for your review. We really appreciate your having taken the time to provide a photo of the new suite. The Suncrest Stockeld is an attractive and contemporary electric fireplace and we're glad that you're so pleased with it. Let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“A REALLY GOOD SERVICE FROM DIRECT FIREPLACES.GREAT VALUE FOR THE PRODUCT I BOUGHT. DELIVERED FREE OF CHARGE AND ARRIVED ON TIME .”

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Posted 2 years ago

Hi James, Thanks very much for your kind review. It's great to hear how impressed you were with the service received from Direct Fireplaces and our delivery partner. As you mention, we offer free one-man delivery throughout the UK mainland so that customers can receive their new fireplaces quickly and affordably. If we can assist further with any current or future orders then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Everything was fine.”

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Posted 2 years ago

“Excellent customer service when there was a glitch over online payment, with a representative calling back within 10 minutes to sort out the problem. Prompt delivery of the fire.”

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Posted 2 years ago

Hi Carol, Thanks very much for your review. We're sorry to hear that there was an issue with online payment but we're glad that our sales team were able to get the order sorted in a timely manner. Let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Absolutely brilliant company. Everyone so helpful. Fitter was amazing. Would definitely recommend.”

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Posted 2 years ago

“Service was fantastic, installation was fantastic, also Steve installed a new boiler thermostat, he did a fantastic job and would fully recommend him.”

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Posted 2 years ago

Hi Nick, Thanks very much for your order and for your review. We trust that you're enjoying the new fire and it's great to hear that the installation went well. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Very helpful. Couldn't fault the service”

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Posted 2 years ago

“Absolutely excellent service, ordered on line which was relatively easy, order acknowledged immediately, delivery date given and fire delivered on time. Fire it self is excellent our fitter said it was great quality. Couldn't be happier. Thank you.”

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Posted 2 years ago

Hi Fred, Thanks very much for your order and for your kind review. It's great to hear that you have been so impressed by the service received as well as the new fire. If we can offer any other advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Just brilliant service...need say no more”

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Posted 2 years ago

“Wide choice of fires and great expertise in helping to decide on the right fire.”

Direct Fireplaces 5 star review on 27th January 2024

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Posted 2 years ago

Hi, Thank you once again for your order, and for taking the time to upload such a lovely photo of the new fire. It's great to hear that you were impressed with our gas fire range and that our team was so helpful in finding you the right product for your needs. If we can offer any further advice or assistance then please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“The fire we chosen is lovely The men were so helpful We got fire and fireplace 9 years ago They knew what size fire that we needed Very helpful And it easy their the next day”

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Posted 2 years ago

“Quick to sort out the problem we had with the initial slips.”

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Posted 2 years ago

“Fire was as discribed easy to fit and looks great just what we were looking for at a great price.”

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Posted 2 years ago

“From ordering to delivery, 4 days with regular email updates. Well packaged product. Installed well and looks lovely, easy controller. Wanted glass for chimney draughts 😊”

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Posted 2 years ago

“The information give on the web page was excellent, and delivery was prompt. We had to call customer service for a minor problem, our problem was dealt with by a very helpful and friendly member of staff. Very satisfied”

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Posted 2 years ago

“An excellent company to deal with. Delivery was excellent and on time. Great product. Sales team staff were very helpful and pleasant to deal with.”

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Posted 2 years ago

Hi Martin, Thanks again for your order and for your very kind review. It's great to hear that you're impressed with the new fireplace. We'll let both our sales team and our delivery partner know to keep up the good work! Please don't hesitate to let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Very please with the fire . And it arrived when they said.”

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Posted 2 years ago

“Visited fairways fireplaces Bromsgrove and was happy with the advice given. I purchased a fire suite the delivery guys were great delivering to my first floor flat. I am very happy with the fire that I have chosen”

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Posted 2 years ago

Hi Martyn, Thank you again for your order, and for your review. It's great to hear that you've been impressed with the service received via our Bromsgrove showroom and that you're happy with the fire received. If we can offer any other advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

Direct Fireplaces is rated 4.4 based on 1,007 reviews