Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.43

4.4 Rating 1,007 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 1,007 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello we are very happy with the fire, are handyman found it easy to fit. The delivery man was very helpful and waited patiently while we unpacked fire and checked it over. i would't hestite to recommend you to many of my friends considering getting new fire.”

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Posted 2 years ago

“Excellent service and quick delivery. Highly recommend”

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Posted 2 years ago

“Fire was delivered on time looks lovely in our living room pleased with everything”

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Posted 2 years ago

“Easy website to use and very quick service, with the fireplace delivered within 2 days.”

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Posted 2 years ago

“Good service, excellent choice and easy payment options. Definitely recommend.”

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Posted 2 years ago

“the boys did a good job. it looks very nice”

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Posted 2 years ago

“Everything was on time communication was great fantastic service”

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Posted 2 years ago

“Lovely fire very pleased with it.”

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Posted 2 years ago

“From visiting your Bromsgrove showroom i was helpfully assisted by Annette, as my wife and i chose our replacement fire . It was quickly despatched to us and the purchase prices was excellent . The sales invoices was emailed to me promptly . I would have no hesitation in recommending your company to others . Many thanks”

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Posted 2 years ago

Hi Alan, Thanks very much for your kind review. It's fantastic to hear that our Bromsgrove showroom team was so helpful. We aim for competitive pricing and quick delivery, so it's great that this has been your experience in ordering with us. If we can offer any other assistance, please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Excellent help from Mike on choosing are fire”

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Posted 2 years ago

“Really pleased with my new fire. I love the mood lighting it looks so cosy. I haven't had the heat on yet because the weather is warm.”

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Posted 2 years ago

“Only used once to check in this heat, but warmed quickly and held the warmth. Looks good. The lady who served us was very efficient and speeded up the delivery date, as our gas man was only avail on a certain date. She knew her product range. Thanks.”

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Posted 2 years ago

“Very well made early delivery good service on the telephone”

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Posted 2 years ago

“great service. very helpful”

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Posted 2 years ago

“I was nervous ordering an electric fire online, but it was so easy. I am absolutely delighted with my fireplace. The delivery was fast. It was easy to put into place and the result is fantastic. It has changed my living room and my friends all think it is a real fire. Thank you so much for making me so ha.”

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Posted 2 years ago

“Extremely pleased with both fireplace and electric fire. The fitting team did an excellent job, cleaned up afterwards, could not have wished for better, thank you.”

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Posted 2 years ago

“The service, the help, the advice and the care given in the Bromsgrove store is second to none. I would highly recommend this store. They went above and beyond to help me find exactly what I needed. Thank you”

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Posted 2 years ago

Hi Martine, Thank you for your kind review. It's great to hear that you were so impressed with the service received at our Bromsgrove showroom. Our sales team is always happy to give help or advice regarding our products, and we're glad that this was appreciated. If we can offer any further assistance then please don't hesitate to get in touch again. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“I ordered a Dimplex Danville Optimyst Electric Fire, from the Bromsgrive store, with which I am extremely pleased. The fire, in an antique brass, fitted my fireplace absolutely perfectly. The only problem I had was that I was advised to have a full spacer, which was not required. I telephoned to pick it up, but was told no, as the would cost would be more than the £ 35.00, cost of the spacer. I then had to ask my daughter to take me over to the Bromsgrove store, 20 miles away to obtain a refund.”

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Posted 2 years ago

“Great service and even better delivery.”

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Posted 2 years ago

“Everybody was very helpful and gave us very good advice, and when the gas fitters came they did an excellent job and left it very clean and tidy.”

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Posted 2 years ago

Direct Fireplaces is rated 4.4 based on 1,007 reviews