Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.42

4.4 Rating 978 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 978 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“found what i was looking for. Dylan was very helpful & explained the instalation procedure & made us a date which was acceptable to us.”

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Posted 1 year ago

“Great service from the initial phone call, Fast, Efficiant and great quality product.”

Direct Fireplaces 5 star review on 19th June 2024

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Posted 1 year ago

Hi Mandy, Thanks very much for your kind review. It's great to hear that you were impressed with Direct Fireplaces' fast and efficient service. It's also lovely to see your Elgin & Hall Deepline Convector gas fire installed and in use! If we can offer any other advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent friendly efficient service”

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Posted 1 year ago

“Great experience with Direct Fireplaces. Delivery was slightly later than advertised due to the Portuguese supplier shipping delay, but staff were extremely helpful when contacted providing an expected delivery date to them which was met and they delivered to me 2 days later. Limestone Fireplace was well packaged, arrived undamaged and was exactly as described on their website. Very satisfied customer.”

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Posted 1 year ago

Hi, Thanks again for your order and for your review. We were sorry to hear of the delay in shipping your chosen fireplace. That said, it's great to hear that our Dispatch team at Direct Fireplaces was able to keep you informed regarding delivery, and that you were very satisfied with the service received. If we can offer any further advice or assistance then please don't hesitate to get in touch again. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“They seem to have a good range of appliances, all displayed well. No online communication, only visited their showroom Firenot yet installed”

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Posted 1 year ago

“Faz looked after us when we visited the show room in Cheadle. We had a few complications due to the depth of the outside flu but Fax and the staff at Direct Fireplaces were helpful in helping us select the most suitable fire. It is now fitted and we are extremely pleased. Fitting service was excellent.”

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Posted 1 year ago

Hi Mr and Mrs Murray, Thanks for your review. It's great to hear that you were so impressed with the service received, and that Faz and the Direct Fireplaces team were so helpful in finding you a suitable fire for your requirements. It's also fantastic to hear that the fitting went well, as arranged with our friends at Direct Heating Services. If we can offer any other advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“price was right and delivery was promt”

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Posted 1 year ago

“Friendly, helpful staff. Good communication for delivery.”

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Posted 1 year ago

Hi Marie, Thanks very much for your order, and your review. We're pleased to hear that you found our team to be so helpful and communicative. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent product and service”

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Posted 1 year ago

“Competitive prices, and in stock. Delivery in two days, and everything required was included. Fitting took only a couple of hours and the fire worked as expected at the first attempt, even though the fitter had never worked on your brand previously, but had no trouble and simply followed the fitting instructions supplied. I would recommend your gas fires to any one, as will the fitter.”

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Posted 1 year ago

Hi Bruce, Thank you for your order and for your review. We're pleased to hear that you were impressed with our prices and lead times. It's also fantastic to hear that the fitting went well. We're always very appreciate of feedback from customers and engineers alike. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“First class. Ordering etc was easy. Dismantling the old fireplace including gas capping etc occurred with minimal mess. The fire was delivered as expected and the fire installed efficiently, cleanly and clearly.”

Direct Fireplaces 5 star review on 22nd May 2024

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Posted 1 year ago

Hi Jim, Thanks again for your order and for your review. It's great to see the fireplace and the Flamerite Solace electric fire in situ! Our fitting team at Direct Heating Services works closely alongside gas and electric installers, and so it's good to hear that the work was done as efficiently as we've come to expect. If we can offer any further advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Very good service. Gas engineer and fire fitter were excellent. Very pleased.”

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Posted 1 year ago

Hi, Thank you for your kind review. It's good to hear that you were so impressed with the service received from Direct Fireplaces, and that the fire has now been fitted. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Very pleased with our electric fire. Great website to be able to choose from many fires which fit in the walll, stand alone or fit on the wall.”

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Posted 1 year ago

Hi Sandra, Thank you for your review. It's good to hear that you were impressed with our range and that you're so pleased with your new electric fire. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent service and communication Quick delivery and product stunning once fitted.Excellent quality at a very competitive price Very very pleased 😊”

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Posted 1 year ago

Hi Samantha, Thank you for your review. It's great to hear that you were so impressed with the service received, and that you found our prices, product quality and delivery times to be so good. If we can offer any other advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“We are really pleased with the fire and fireplace purchased from yourselves. As it is a light colour it has brightened up the room.”

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Posted 1 year ago

Hi Linda, Thank you very much for your order. We're pleased to hear that the fireplace has made such a positive impact in your room. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Good service”

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Posted 1 year ago

“Just received.”

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Posted 1 year ago

“good efficient service”

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Posted 1 year ago

“Received my fire very quickly, arrived in excellent condition.”

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Posted 1 year ago

“Very pleased with the fireplace thanks”

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Posted 1 year ago

Direct Fireplaces is rated 4.4 based on 978 reviews