Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.42

4.4 Rating 978 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 978 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the service. The fireplace was delivered a day earlier than stated by the courier, which might have been a problem but wasnt. Shame that the all-black fire was supplied with a white (rather than black) electrical cable”

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Posted 2 weeks ago

“Very happy with the staff at Direct fireplaces. They have been very helpful and delivery was good. Ive got a small issue with the fires heater but that is now in the hands of the manufacturer so hopfully sorted soon. Love the fire .”

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Posted 2 weeks ago

“Very helpful staff, especially Mr Dodds.”

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Posted 2 weeks ago

“I'll be back in touch when I've actually 'unboxed' the unit, given it a quick visual inspection and fitted it to my media wall... Good delivery service though.”

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Posted 3 weeks ago

“From placing the order to having the fire fitted has been perfect. Kept informed throughout, fitted on the day agreed, no additional costs. Now we have a beautiful fire without any hassle. Would definitely recommend, thank you.”

Direct Fireplaces 5 star review on 27th December 2025

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Posted 1 month ago

“We are delighted with our fireplace suite. We have a large hall which house an upright piano. I always wanted to replace it with a fireplace, and we did. It warms up the hallway and it is so bright. My husband loves it and wants one in the living room . Well pleased with it.”

Direct Fireplaces 5 star review on 24th December 2025

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Posted 1 month ago

“Cannot fault product ordered ,delivery received at designated time .Helpfull staff, Would definately recommend Direct Fireplaces.”

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Posted 1 month ago

“Great service from start to finish . Thank you”

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Posted 2 months ago

“We are very happy with our new fire great quality and looks amazing.”

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Posted 2 months ago

“Good looking electric fire & it works well”

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Posted 2 months ago

“Excellent service”

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Posted 2 months ago

“Great service. Provided advice regarding the install. Fire was received within the timescale provided. I would recommend this company.”

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Posted 2 months ago

“When we walked into showroom we knew we had found the right place. The atmosphere was very warm and welcoming. The display of fires were very impressive and the staff were extremely helpful but not pushy. A lovely gentleman called Mike took us to the fires we were interested in and answered all our questions. We had seen fires on internet sites but nothing compares with seeing them in a proper setting and working. We able to test the fires we were interested in and Mike explained how they worked. We chose our fire which was at a very good competitive price. It came a week later and we are now enjoying it in our home. I have recommended Direct Fires to all my friends. Much better than buying from online shop.”

Direct Fireplaces 5 star review on 11th December 2025

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Posted 2 months ago

“Whole experience of ordering to delivery was very slick and professional. The lovely lady who took our order to s as speedy delivery I would highly recommend Direct Fireplaces fit your needs. In a world of doubt of doubt , suspicions and disappointment I found it very refreshing to find outstanding service , thank you.”

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Posted 2 months ago

“Arrived well packaged, on time, exemplary service by Direct Fireplaces.”

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Posted 2 months ago

“Excellent service”

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Posted 2 months ago

“Sales Team were brillant and very helpful. Everthing in the transaction went smoothly from purchasing to delivery. Would recommend buying from Direct fireplace in particular to those living outside mainland UK. Thanks.”

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Posted 2 months ago

“Exceptional service in the shop and even to the delivery”

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Posted 2 months ago

“Unfortunately we had to return the gas fire we purchased as wasn't suitable but fitters returned it to shop and refund was transferred to my account in no time I can really recommend I certainly will use again when I can sort out the problem good customer service”

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Posted 2 months ago

“service and delivery was excellent. Jack in particular was helpful”

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Posted 2 months ago

Direct Fireplaces is rated 4.4 based on 978 reviews