Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.36

4.4 Rating 723 Reviews

83 %

of reviewers recommend Direct Fireplaces

4.4

Based on 723 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 20th March 2024

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really helpful advice in the showroom, a quick and easy booking of an initial survey and then a very efficient and professional team to fit the fireplace. We are totally happy with our experience.”

Helpful Report

Posted 1 week ago

Hi, Thanks very much for your order and for your kind review. It's great to hear that our showroom team was so helpful and that you were impressed with survey and installation process. If we can assist further with any current or future orders, please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 week ago

“Ordered our Gazco fire knowing there would be a delay on delivery. We were kept informed at every step until the fire was dispatched. Some back panels were slightly damaged on arrival. Direct Fireplaces immediately set the replacement process in motion and again, kept us informed about delivery. Staff were always very helpful and apologetic for the delay, which was a manufacturer's issue not their's. They were helpful, professional and very approachable throughout. Very happy to recommend them.”

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Posted 1 week ago

Hi Dorothy, Thank you for your order and for your review. We were sorry to hear of the issue experienced with this order, but we're glad that our team was able to get this resolved as quickly as they could. If we can offer any further advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 week ago

“Very pleased with our fire, the advice, service and delivery were excellent. Thank you.”

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Posted 1 week ago

“I saw the Elgin & Hall Pryzm Impero fire online but when I went to the showroom they didn't have one for me to see. After a few days I rang to order one unseen, the gentleman I spoke to was brilliant and gave me lot's of information. The fire is gorgeous and everyone that sees it loves it.”

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Posted 2 weeks ago

Hi Danuta, Thanks for your review. It's great to hear that the showroom sales team was so helpful in terms of your order. Unfortunately, we offer such a large and diverse range of gas, electric and solid fuel appliances that we are unable to display every available model in each of our showrooms. We are sorry for any inconvenience or disappointment, but we do appreciate your kind words regarding the Pryzm Impero and the service received. If we can offer any further advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 week ago

“Excellent service from beginning to end.”

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Posted 2 weeks ago

“Staff, showroom and sales very informative and efficient. Brilliant. I'm enjoying my hole in the wall fire - better than watching television!”

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Posted 2 weeks ago

Hi, Thanks again for your order and for your kind review. It's great to hear that you were so impressed with the service received in-store and that you've been enjoying the new electric hole-in-the-wall fire. If we can offer any other advice or assistance regarding your order then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 weeks ago

“The service received from ordering the fire to having it fitted was excellent. Matt and Tom who came to install the fire were very pleasant and helpful. Explained how to operate the fire and its settings. They were very thorough very tidy. They also informed us of your service plan. Would recommend Direct Fireplaces to other peple.”

Helpful Report

Posted 2 weeks ago

Hi, Thanks very much for your order. It's good to hear that you were so pleased with the service received and with your installation. We always appreciate recommendations. If you need any further advice or assistance yourself then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 weeks ago

“Great selection & prices and very accomodating when we changed our order. Their fitter (Tony) was excellent and completed installation of new fireplace & fire in one day, working through until 7.50pm to finish. Would use them again if we had another fireplace!”

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Posted 3 weeks ago

Hi Gordon, Thanks very much for your kind review. It's great to hear that you were so impressed with our range and the service received. We'll also make sure to pass on your compliments to Tony and our fitting team! If we can offer any other advice or assistance regarding future orders then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 3 weeks ago

“A great service start to finish. Very helpful . Looking forward to having our fire and media wall fitted soon.”

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Posted 3 weeks ago

“Unfortunately returned but no quibble refund,hope to return later to make another purchase”

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Posted 4 weeks ago

“Love my fireplace. Quality and style is gorgeous. Very efficient delivery too.”

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Posted 4 weeks ago

“A very good experience throughout. Helpful well informed showroom team when we visited and in particular a highly skilled and experienced installer who dealt with the extraordinary demands of our particular job cheerily and with good grace leading to a perfect result.”

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Posted 4 weeks ago

Hi Bob, Thank you very much for your kind review. It's great to hear that your experience in the showroom was so positive, and that you were so impressed with the installation. We'll be sure to pass on your compliments to both our sales and fitting teams. If we can offer any other advice or assistance then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 4 weeks ago

“Good service that kept us up to date with a delay in the delivery of the fire.”

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Posted 4 weeks ago

“Great customer service. Very well priced item, extremely happy with my purchase 😀”

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Posted 4 weeks ago

Hi Lyndsay, Thanks very much for your kind review. It's great to hear that you were impressed with your purchase and with our customer service. As you mention, we aim to offer competitive prices across our range of attractive fires and fireplaces. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 4 weeks ago

“Fire arrived within 24hrs of ordering Very pleased with the service and the fire”

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Posted 1 month ago

“I ordered and paid for a gas fire, five days later it was delivered to my house. A week later it was fitted. It is perfect and very smart. The coals look very real and the heat is wonderful.”

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Posted 1 month ago

“Great supplier, great showroom I did arrange to pick fire up as I was local. Unfortunately it didn’t fit as packaged very well. It was no trouble for them to drop off in their van.”

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Posted 1 month ago

Hi Giles, Thanks again for your order and for your kind review. It's fantastic to see the New Forest electric fire installed and in use. We're also glad to hear that the showroom team was so helpful in getting the fire ordered and delivered for you. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“Excellent selection of fire places, no matter whether you want something modern or more traditional. The people were so professional and friendly, and spent considerable time with me answering my many questions and I never felt rushed or pushed to purchase. They went out of their way to sort things for me and I ended up with the perfect fireplace. Installation was perfect!”

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Posted 1 month ago

Hi Vickie, Thanks for your kind review. It's great to hear that the showroom team was so helpful in finding the perfect fireplace for your needs. We're also glad that the fitting went as well as we've come to expect. If we can offer any further help or advice then please don't hesitate to let us know, Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“Absolutely love this fire. Direct fires were really helpful and delivery was within the timescale.”

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Posted 1 month ago

“Excellent”

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Posted 1 month ago

Direct Fireplaces is rated 4.4 based on 723 reviews