Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.41

4.4 Rating 896 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 896 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 31st May 2025

Penny

Direct Fireplaces 5 star review on 2nd April 2025

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

135

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional very clean and tidy would definitely use direct fires again”

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Posted 4 days ago

“Pleasant experience”

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Posted 6 days ago

“Good competitive pricing, good delivery service and quick to deliver.”

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Posted 1 week ago

“Great service,the fitters were clean and efficient.”

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Posted 1 week ago

“Very good service, but don't tell you the fire arrives on a pallet which you have to dispose of”

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Posted 1 week ago

“Excellent service both in the showroom and by the fitter in my home. Excellent value for money.”

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Posted 1 week ago

“minor problem with instuctions supplied by manufacturers,sorted out immediatley by direct ,would certainly recommend to others”

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Posted 1 week ago

“We have been customers of the Bromsgrove branch for many years, prefering to shop local. They have always been warm and helpful, with plenty stock offerings and technicall help. Our latest delivery was quick and efficient, on time and polite.”

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Posted 3 weeks ago

Hi Ian, Thanks very much for your kind review. We are thrilled to hear of your positive experiences with our Bromsgrove showroom. Our sales team is always happy to help, and it's great to hear that our local delivery driver was as punctual and polite as we've come to expect. Please don't hesitate to get in touch if we can assist with any past or future orders, Kind regards, Direct Stoves & Fireplaces

Posted 2 weeks ago

“Item not received should have been delivered last week”

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Posted 3 weeks ago

Hi Elizabeth, Thank you for your order and for your review. We are sorry to hear of the delay in receipt of your order. We can see that our Dispatch team had been advised of an expected delivery in week commencing the 5th May, and can only apologise for any inconvenience caused by the delay. The supplier has been asked to provide an updated lead time and we will be in contact as soon as we have more information. If you need assistance in the meantime, please don't hesitate to contact dispatch@direct-fireplaces.com or call 0161 376 4181 Option 2, Kind regards, Direct Stoves & Fireplaces

Posted 3 weeks ago

“We ordered a black granite hearth and some fireplace tiles. Really pleased with both and the quality of the tiles, especially. Both items were well packaged and delivered within days of each other. The customer service person I rang and the couriers were extremely helpful, tradional and experienced peple. Great products and excellent service. Cannot fault and would thoroughly recommend.”

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Posted 1 month ago

“First class service”

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Posted 1 month ago

“We recently purchased a fireplace from Direct Fireplaces and would say the quality of the item was good it looks lovely however I would warn anyone that there website states Free Delivery they would not deliver my fireplace unless I paid them £40 cash saying “it’s free delivery only if we install it” I argued and phoned another number and got the same man I pointed out it states Free Delivery (full stop) that act in my mind along with failing to deliver it on agreed day with no receipt given - just the driver’s signature says everything”

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Posted 1 month ago

Hi Both, Thank you for your feedback. We are sorry for any inconvenience relating to your order. The fireplaces displayed on our website do come with the offer of free one-man mainland UK delivery. You had not chosen one of these fireplaces and had in fact ordered one of the showroom exclusive items displayed in our Cheadle branch. Because the bespoke fireplace which you had selected is not eligible for delivery as part of our usual service, and given that installation was to also be arranged via the showroom, the showroom team had quoted including free (subsidised) local delivery initially. As you cancelled the installation just before we were due to fit your fireplace, we were unable to reassign the in-house installer to another job and consequently lost the revenue for the install. As a result, it was unfortunately also necessary for our team to arrange an alternative courier, which was at additional cost to ourselves. It was for this reason that the showroom charged the £40 delivery to your address. We are sorry for any frustration and we do appreciate your feedback regarding the lack of a delivery note, which we will pass on. Please do let us know if we can offer any further advice or clarification, Kind regards, Direct Stoves & Fireplaces

Posted 3 weeks ago

“Very good service, delayed delivery when requested. Very happy with fire.”

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Posted 1 month ago

“Got a fire at a great price, delivered on time. What more could you want!”

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Posted 1 month ago

“Excellent service engineers Very efficient Staff in the shop explained in detail the product Service very good”

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Posted 1 month ago

“Helpful, acurate and on time”

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Posted 1 month ago

“Good company, good price. Kept me informed all the way through the procedure. Very happy with their service and the quality of the product”

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Posted 2 months ago

“Very pleased with the fire and friendly people to deal with. Unfortunately their supplier used an awful courier company to deliver the fire which wasn’t the best experience but it was out of Direct Fireplaces control.”

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Posted 2 months ago

“Happy with information given for us to make our choice of fireplace. The price and quality on display at the showroom were great. The fitters were competent and tidy in firstly removing our old fireplace and fitting our new Braga marble fireplace.”

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Posted 2 months ago

Hi Both, Thank you for your kind review. It's great to hear that you were so impressed by our range of fireplaces in the showroom. The new fireplace looks fantastic now that it has been installed. If we can offer any further advice or assistance then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Really pleased with the service kept informed of everything very quick delivery I would recommend this company”

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Posted 2 months ago

Direct Fireplaces is rated 4.4 based on 896 reviews