Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.41

4.4 Rating 906 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 906 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 12th June 2025

Raymond Price

Direct Fireplaces 5 star review on 31st May 2025

Penny

Direct Fireplaces 5 star review on 2nd April 2025

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

136

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problem from order to delivery and on to installation”

Helpful Report

Posted 1 day ago

“Good showroom pleanty of choice and helpful staff. Good price delivered on time”

Helpful Report

Posted 1 week ago

“efficient,friendly and very approachable. well done.”

Helpful Report

Posted 1 week ago

“The delivery driver was helpful and on time. The items were good quality and well packaged. We're looking forward to seeing it installed.”

Helpful Report

Posted 1 week ago

“Such a fantastic showroom so many fires on display definitely the best in the area. Sales team are well informed and helpful. Would highly recommend”

Helpful Report

Posted 3 weeks ago

“From start to finish they were very organised, they arranged the service of the fitters who arrived on time and did the their job. Very professional job from start to finish.”

Helpful Report

Posted 3 weeks ago

“I ordered my gas fir on Thursday evening and it was delivered on the Saturday afternoon impressive indeed”

Helpful Report

Posted 4 weeks ago

“Ordered a Celsi Ultiﬂame Ultra Autograph Inset Electric Fire, was told to expect delivery in two weeks. True to their word it arrived as promised. It has been installed and the wife is very happy with it. "Happy wife Happy Life". The only criticism would be receiving no heads up on the actual delivery date from the courier. Just fortunate that we happened to be in when it arrived.”

Helpful Report

Posted 1 month ago

“Very Happy with our purchase, very helpful with advice and would definitely recommend you to anyone looking to upgrade their fire”

Helpful Report

Posted 1 month ago

Hi Raymond, Thanks again for your order and for your review. It's great to hear that you were impressed with the advice received in our showroom, and thanks so much for the photo of the installed fireplace and gas fire. Your recommendation would mean a lot to us. Please let us know if we can offer any further advice or assistance, Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“I recently bought the Rydal limestone fireplace with the Celsi Accent brass fire. I was kept informed from the day I placed my order up until the day of the delivery. I had a slight problem with the fire which Claire rectified for me and all was sorted the next day. Fantastic service.”

Helpful Report

Posted 1 month ago

“Very professional very clean and tidy would definitely use direct fires again”

Helpful Report

Posted 1 month ago

“Pleasant experience”

Helpful Report

Posted 1 month ago

“Good competitive pricing, good delivery service and quick to deliver.”

Helpful Report

Posted 1 month ago

“Great service,the fitters were clean and efficient.”

Helpful Report

Posted 1 month ago

“Very good service, but don't tell you the fire arrives on a pallet which you have to dispose of”

Helpful Report

Posted 1 month ago

“Excellent service both in the showroom and by the fitter in my home. Excellent value for money.”

Helpful Report

Posted 1 month ago

“minor problem with instuctions supplied by manufacturers,sorted out immediatley by direct ,would certainly recommend to others”

Helpful Report

Posted 1 month ago

“We have been customers of the Bromsgrove branch for many years, prefering to shop local. They have always been warm and helpful, with plenty stock offerings and technicall help. Our latest delivery was quick and efficient, on time and polite.”

Helpful Report

Posted 2 months ago

Hi Ian, Thanks very much for your kind review. We are thrilled to hear of your positive experiences with our Bromsgrove showroom. Our sales team is always happy to help, and it's great to hear that our local delivery driver was as punctual and polite as we've come to expect. Please don't hesitate to get in touch if we can assist with any past or future orders, Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Item not received should have been delivered last week”

Helpful Report

Posted 2 months ago

Hi Elizabeth, Thank you for your order and for your review. We are sorry to hear of the delay in receipt of your order. We can see that our Dispatch team had been advised of an expected delivery in week commencing the 5th May, and can only apologise for any inconvenience caused by the delay. The supplier has been asked to provide an updated lead time and we will be in contact as soon as we have more information. If you need assistance in the meantime, please don't hesitate to contact dispatch@direct-fireplaces.com or call 0161 376 4181 Option 2, Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“We ordered a black granite hearth and some fireplace tiles. Really pleased with both and the quality of the tiles, especially. Both items were well packaged and delivered within days of each other. The customer service person I rang and the couriers were extremely helpful, tradional and experienced peple. Great products and excellent service. Cannot fault and would thoroughly recommend.”

Helpful Report

Posted 2 months ago

Direct Fireplaces is rated 4.4 based on 906 reviews