Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.43

4.4 Rating 1,007 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 1,007 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

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“The finish is very rough cast . It was delivered damaged so I repaired myself as I could not wait another 3 weeks delivery.”

Helpful Report

Posted 2 weeks ago

Hi Ian, Thanks for your order and for your review. We are sorry to hear of any inconvenience relating to this purchase, We generally request that customers check over any goods received for obvious damage within 48 hours of receipt. This is so that, if there are any issues, we can note this on your order and follow up with the supplier ASAP. In some instances, they may be able to expedite replacements but as we're sure you can appreciate, there won't be any capacity to do so if we are not informed of any problems. It's good to hear that you were able to repair the fireplace suite yourself under the circumstances. If there is anything else that we can do to assist at this stage, please let us know, Kind regards, Direct Stoves & Fireplaces

Posted 2 weeks ago

“Delivered the fire place on time, very happy with the purchase.”

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Posted 3 weeks ago

“I have purchased an electric fire with a fireplace and I am very happy with them both. Although the company offers an installation service, I wasn't told until after they had been delivered that this was not an option for me as they had no one in my area who could do this.”

Direct Fireplaces 5 star review on 7th May 2026

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Posted 1 month ago

Hi Lynda, Thank you for your review. It's good to see the fireplace looking so stylish in your home. As you will be aware, when ordering via our website there is a tickbox with the query "Would you like our installation partner to contact you to discuss your fitting requirements?" to which customers can answer "yes" if need be. This is to generate a contact request and is not an indication that fitter availability is guaranteed at the point of purchase; the installation team at Direct Heating Services do sub-contract installers up and down England and Wales but unfortunately they cannot account for every region. We appreciate that some customers may wish to receive a fitting quotation ahead of a purchasing decision, so there is a section on our website allowing customers to make contact regarding fitter pricing and availability: https://www.direct-fireplaces.com/fire-and-fireplace-installation If there is anything else that we can do to assist then please don't hesitate to let us know, Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“Excellent service. Would recommend 👌”

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Posted 1 month ago

“Perfect service from start to finish. Excellent company to deal with. Many thanks”

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Posted 1 month ago

“Very helpil in both sales and support. The installation service was excellent.”

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Posted 1 month ago

“We bought a fire and surround from Direct Fireplaces and would definitely recommend. Very helpful staff and when the items came into stock I was asked if I'd like them delivered the same day. Can't fault them, buy with confidence 😀”

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Posted 1 month ago

“Over the moon with my new fire no problem from start to finish”

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Posted 1 month ago

“The replacement of our old gasfireplace with the new one sold at Direct fireplaces has very good quality and will be inset quite easily from a gas engineer soon.”

Direct Fireplaces 5 star review on 14th April 2026

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Posted 1 month ago

“Great service and advice from start to finish, Seamless transition from order to installation”

Direct Fireplaces 5 star review on 9th April 2026

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Posted 2 months ago

“We placed an order with Direct Fireplaces for a marble fire surround and gas fire. The shop were very helpful, they took on requirements and showed us a number of solutions that we could choose from. We made a decision and the products were ordered. Three weeks later the products arrived with to very pleasant fitters. The completed job is fantastic, no hassle and no mess. It has been a very good experience dealing with the company.”

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Posted 2 months ago

“The LPG replacement burner was ordered and paid for some weeks ago, due it insufficient information being given to Nu-flame the burner was wrong even though the older "unused" burner was given to your store to get coppied. We are now desperately waiting further infornation on delivery . Please help. David Newman”

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Posted 2 months ago

“Absolutely love my fireplace guys that fitted my surround was fantastic done an amazing job thank you so much”

Direct Fireplaces 5 star review on 2nd April 2026

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Posted 2 months ago

“Fireplace tiles. Very good quality and prompt delivery. Many thanks”

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Posted 2 months ago

“We are super delighted with our new fireplace from your company, it took us a while to find the right one for our l iving room, but we're thrilled with our choice, and it looks great in our room. Darren the installer was really efficient and installed the fireplace and the gas fire to our complete satisfaction. It could be a bit easier to contact your Bromsgrove showroom on the telephone as sometimes no-one answers the phone, but we got there in the end and everyone was very helpful.”

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Posted 2 months ago

“Very good , i called direct to check that i had my order correct before paying , very helpfull sales rep who sent me a video of the fireplace i was ordering. Delivery was ontime , well packaged.on a pallet. I was emailed basic fitting instructions after i called the office, all in all we are very impressed and the fireplace looks supperb.”

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Posted 2 months ago

“Superb quality and fitters quick neat and professional. Highly recommend this company.”

Direct Fireplaces 5 star review on 26th March 2026

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Posted 2 months ago

“I was given good information by the salesman in the store which led to me purchasing the electric fire. Being just after Christmas (January) there was 20% discount of the retail price which is always a bonus. I was told the fire was in stock but when I got home I'd received an email saying it was not in stock and there would be an approximate six week delay in delivery. I did find this annoying but not a showstopper. The fire did arrive approximately six weeks later and was fitted promptly by myself. It's now been installed one week and so far I'm very pleased with it. Apart from the fire not being in stock as I was first advised Direct Firesplaces have kept me in the communication loop and was delivered on the day they said it would be.”

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Posted 2 months ago

“No problems. Good choice of fires. Sales staff very helpful. Installers did a good job, on time and no mess.”

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Posted 2 months ago

“We love our new fire”

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Posted 2 months ago

Direct Fireplaces is rated 4.4 based on 1,007 reviews