Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 844 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 844 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 3rd December 2024

MR AND MRS PAUL SIMPSON

127

Anonymous

Anonymous // 01/01/2019

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“As I have said before i need an installer so not yet got my fire Installed . Can you help me!”

Helpful Report

Posted 1 hour ago

Hi, Thank you for your review. When customers order via our website, there is an option to select that sends a contact request to our installation partner. This does not appear to have been selected at checkout for your order but you are welcome to call 0161 669 0697 or email info@directheatingservices.com if you need advice on fitter availability and pricing in your area. We hope that this information helps. Let us know if we can offer any other assistance. Kind regards, Direct Stoves & Fireplaces

Posted 16 minutes ago

“So pleased with the service I received,they were very helpful and answered my questions about the gas fire I had chosen making it much easier for me”

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Posted 1 day ago

“Bought fire place from yourselves great product looks lovely in situ quality service from you turned up when stated would recommend”

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Posted 1 day ago

“The Ordering process was fine, as was the initial message to say that the product would be delivered in the next 2 to 5 working days. When I chased up, I was told that there was a problem, as the Order was in 2 parts, the 2nd part had just arrived and delivery would now be 7 days from first notified, i.e. 6th December. As I had my builder lined up for Monday 9th, this was now tight on timing. As so, I rang Direct Fireplaces throughout the week to check progress. I was repeatedly told that it was coming on 6th. However, having chased again on the 6th, I was told it wasn't coming - not their fault apparently, it was the fault of the Delivery firm. I therefore asked for assurances that it would come Monday 9th morning and I was told they would ensure that would happen. When I rang on 9th, I was eventually told it would be there in the afternoon, between 1pm and 5pm. It finally landed at 1.30pm with my builder sat waiting. I was told that if I wanted to complain, then I should ring their Customer Services team. In summary, aftersales and delivery was absolutely shocking.”

Helpful Report

Posted 2 days ago

Hi, Thanks for your review. We are sorry for any inconvenience relating to the delivery. Where applicable, we do heavily recommend against booking fitters prior to receipt of any goods. While the vast majority of deliveries through our shipping partners are received within the expected time frame, shipping delays can and do happen on occasion and these are often outside of our Dispatch team's control. We do appreciate your frustration and if you are still in need of assistance then our customer service team will be happy to advise further. Kind regards, Direct Stoves & Fireplaces

Posted 18 hours ago

“So far I have paid for the fireplace about a month ago but no delivery date posted so far. I think the setting of expected delivery date and information when it’s due is needed. Installers have been in touch which is good but they don’t have dates either and they need to know when the unit will be delivered of course.. I think they should not invoice for the whole amount until item is delivered like John Lewis.”

Helpful Report

Posted 2 days ago

Hi Brian, Thank you for your review. We are sorry for the delay in receipt of the gas fire. As you will be aware, the supplier had let us know that they had unexpectedly fallen out of stock of a necessary component hence the delay. We can see that our team has contacted you as of this week to advise of an updated lead time for the delivery. It is always our intention to keep customers as informed as possible regarding time frames and can only apologise for any inconvenience in this instance. Please do let us know if we can advise further in the meantime. Kind regards, Direct Stoves & Fireplaces

Posted 18 hours ago

“Although the fire is brilliant, the delivery was a total mess up. We arranged a day for delivery. But it came a day early and no one was in. We then had to arrange for someone to be in to receive the fire , the next day. So not happy with it.”

Helpful Report

Posted 2 days ago

Hi Keith, Thank you for your positive review under the circumstances. It's fantastic to hear that you were so impressed with the gas fire. We can only apologise for the early delivery and we do appreciate the inconvenience. Our dispatch team had requested delivery of the fire on the 29/11/24 as per your preference, and it appears that the courier had then loaded the parcel for an earlier date. If there is anything else that we can do to assist at this stage then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 7 minutes ago

“The job not completed yet!”

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Posted 2 days ago

“Nice easy purchase, ex display electric fire”

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Posted 1 week ago

“they were recommended to me by another satisfied customer. I found them to be knowledgeable, proactive and efficient. Communication was fantastic which is rare these days. The fire I thought I wanted was not the one that fitted my needs. They listened to my concerns over arthritis with switches and accessability. I have now had the one they recommended fitted and it is marvellous and it was cheaper than the one I had originally had in mind. This was the first store where I felt the staff knew their fires. An excellent experience and I would certainly recommend them”

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Posted 2 weeks ago

“All went to plan and really pleased with our new fire.”

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Posted 2 weeks ago

“Very knowledgeable and helpful.”

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Posted 2 weeks ago

“Beautiful fire looks very real and love the crackle sound of wood burning”

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Posted 2 weeks ago

“Apart from mix up with delivery Fire not flush to wall as requested. Blemish on right pillar (please see photos) Otherwise a beautiful fireplace”

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Posted 2 weeks ago

“Really good from start to finish. Initially Dylan with purchase and planning, to Tom for fitting. Thank you. Nick”

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Posted 4 weeks ago

“We visited the showroom and had very helpful advice from the staff. We came away, looked and chose online and went back to order from the showroom. Delivery was very quick as promised and we are now very pleased with our product.”

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Posted 4 weeks ago

“Very helpful. Great fireplace.”

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Posted 1 month ago

“Good communication and service, with precise delivery information. A well manufactured product delivered with care. Thank you Direct Fireplaces.”

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Posted 1 month ago

“fire arrived when promised had some good advice over the phone”

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Posted 1 month ago

“Our recent purchase of a new electric fire was very smooth & without problems. Would recommend you check out Direct Fireplaces if you are looking to purchase.”

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Posted 1 month ago

“Before we ordered the fire we paid for a survey to check that the fire would fit, this took serveral weeks so we could notget the fire fitted in August but October. The 2 men that fitted the fire seemed experieced and tidy. My main problem is that we chose the fire to heat the room but most of the heat goes up the flue and not into the room The controls are not very responsive and I am unhappy with the fire performance . I would like an expert to visit the house to check the fires performance”

Helpful Report

Posted 1 month ago

Hi Alan, Thank you for your review. We are sorry to hear of any disappointment relating to the fire received. We can see that you had, via the showroom, agreed to a survey in order to ensure suitability of your chosen fire for your property. As we're sure you can appreciate, this necessitates engineer availability for the survey and then the subsequent installation. Our fitting team at Direct Heating Services had looked to book these with you as soon as they could and can only apologise for any inconvenience. The item which you purchased is in fact among the most efficient and highest output open-fronted fires that we offer, at 73.7% listed efficiency and 4.61kW approx. output. As we're sure you can appreciate, there are many factors that can affect performance including (but not limited to) weather conditions and the location of your property and flue. If you wished to speak to a gas safe fitter regarding the performance of the fire, we would suggest emailing your order details to our fitting team at servicing@directheatingservices.com and they should be able to advise further. Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

Direct Fireplaces is rated 4.4 based on 844 reviews