Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.43

4.4 Rating 939 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 23rd October 2025

MR AND MRS PAUL GORYL

140

Anonymous

Anonymous // 01/01/2019

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“The website was easy to use. The staff were very helpful and friendly with iseful advice and they know their stock! Ordering was easy and the fire arrived by National courier a week later. Unfortunately they didn’t have an installer in my area but I found a good one who I will recommend to them”

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Posted 18 hours ago

“Excellent job”

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Posted 3 days ago

“I found Direct Fireplaces very efficient to work with. I ordered my fire by email - by providing photographs of what I required. They were very helpful and gave recommendations within my price range. They then arranged my finance as requested and for an Engineer to come out to fit the fireplace. Which they did on time on the day I requested. They were also very helpful. I would definitely recommend them.”

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Posted 3 days ago

“I must admit knowing I don't usually purchase things on the internet normally but I went down trust pilot to find to get the feedback from other customers and right from the start in ordering the item to arriving at my house was on time a completely professional.”

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Posted 5 days ago

“Delivery on time, gas fitter on time, fire fitter on time. All very pleasant, worked hard and answered all questions asked. Overall a great experience. Recommended.”

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Posted 1 week ago

“Very good service buying fire . But Disappointed with Gazco HE fire takes a long time to warm my room”

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Posted 1 week ago

“The fire turned up exactly as I ordered and on time. I was called soon after placing the order to check details and the delivery process was straightforward. No complaints.”

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Posted 1 week ago

“Absolutely gorgeous fireplace and very well made, just looks exactly what was on the pictures! Stunning.”

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Posted 1 week ago

“Excellent. Good service all round. Product ticks all the boxes.”

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Posted 1 week ago

“All good, does the job quietly and effectively. Arrive AOK no problems. 10 /10”

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Posted 1 week ago

“Excellent customer service. Very helpful in assisting in my chojce. Workmen very professional when it was fitted. Highly recommend.”

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Posted 3 weeks ago

“Once we sorted out fitting dates, the fitters turned up on time and completed the fitting with a smile on their faces and were extremely pleasant pair. Excellent.”

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Posted 3 weeks ago

“Communciation reasonable enough, i opened our new fire in front of my wife and you can see scratches on the front surround in various places, i did email customer service and my complaint was answered by them telling me thay will go back to the manufacturer, i have not heard back since and have sent a chaser email The fire would be fine i assume, but as its damaged we have not turned it on”

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Posted 3 weeks ago

Hi Dan, Thanks for your review. We are sorry for any inconvenience relating to this order. We can see that this was reported to our customer service team and that they have contacted the manufacturer to get this issue resolved. Unfortunately, at this time of year when the weather gets colder and demand for heating appliances suddenly increases, it can take longer than normal to process complaints, If you are in need or urgent advice then please don't hesitate to call 0161-376-4181 option 2 or email customerservice@direct-fireplaces.com quoting your order reference number, Kind regards, Direct Stoves & Fireplaces

Posted 3 weeks ago

“Very satisfactory experience. Website showed comprehensive stock and was easy to navigate. Having placed the order it was expedited quickly and delivered in good time with plenty of explanation of progress.”

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Posted 3 weeks ago

“i first purchased the fire with judith she was very helpfull upon opening boxes the fret was brass it should have been black i then spoke to nick about the fret he said he would contact burley which he did i received brass fret 2 days later nick was very helpfull aswell / i am very satisfied with the service i received”

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Posted 3 weeks ago

“Very good service, helpfull chap in the shop knowledgeable about the products and assisted in my choice.”

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Posted 1 month ago

“I was reluctant to replace my Optymist fire. I settled for a Dimplex Torridon in black nickel, and I am so pleased I did. It is a beautiful fire and DirectvFireplaces was selling it at the cheapest price I could find. A great buy and quick free delivery.”

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Posted 1 month ago

“Fireplace absolutely perfect I requested a copy invoice because first one had disappeared when I had IT problems Customer service was so efficient with follow up messages to make sure I had everything I needed Can't fault them”

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Posted 1 month ago

“Excellent advice, service and delivery.”

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Posted 1 month ago

“My new fireplace looks lovely and the quality is excellent, not sure where the company gets the £450 fitting fee from though, seems a bit steep for an hour’s work.”

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Posted 1 month ago

Direct Fireplaces is rated 4.4 based on 939 reviews