Direct Fireplaces Reviews

4.47 Rating 15 Reviews
87 %
of reviewers recommend Direct Fireplaces
Read Direct Fireplaces Reviews
Visit Website





137 Wellington Road North

Write Your review

Tell us how Direct Fireplaces made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
What's your email?
We need your email address to verify that your review is genuine
Anonymous  // 01/01/2019
We needed slightly different dimensions to the standard size fire surrounds (for 2 fireplaces). They told us that they couldn't supply the surrounds we'd asked about in a different size because of the material. A day or so late they contacted us to explain that they could use a different sandstone to customise the surrounds. In other words, they thought about it and found a solution for us without our asking them to. They also were happy to advise on any questions we had and we did contact them on a couple of occasions with questions. I can recommend them without hesitation.
Posted 2 weeks ago
Fantastic customer service. Sorted out my problems and issues with no hassle until it was right.
Posted 3 weeks ago
Pleased with the fire , easy to fit , looks great in our new home .
Posted 1 month ago
Looked high and low for a fire surroud to match my oak furnitureland units.No luck until I visited Direct Fireplaces,arrived within 3days and a perfect match.
Posted 8 months ago
Delivery took longer than advertised but the quality and delivery service more than made up for that. Recommended.
Posted 9 months ago
Direct fireplaces are second to none I would have no hesitation in recommending them even though the fire we received was smashed, it was no fault of direct fireplaces as it came direct from supplier and with a certain carrier company, now when I received it it did sound a bit suss when they placed the box in my living room but I thought it was just the contents as it contained logs & crystals. I didn’t move it and waited for my husband to get home and when opened we found the glass was all smashed! My husband got on the phone to direct fireplaces and they were so very helpful in replacing / collecting the damaged one it was just a smooth process from start to finish, we now have our new one and was quite apprehensive to open it but it was absolutely fine, inside was a beautiful intact fire. Thank you direct fireplaces.
Posted 9 months ago
Pleased with purchase only to find the same gas fire £100 cheaper on another page. Never mind!!
Posted 9 months ago
Excellent service prompt delivery
Posted 9 months ago
Why are you asking me to review something before you have made a delivery?
Posted 9 months ago
Paid and waited 4 days for Electric fire (inset) to be delivered. They delivered wrong fire, it took another 3 days for this to be corrected. Then when delivering the correct fire the delivery company could not take away the original wrong fire, this took another day to be collected by them. A week of phone calls that I didn't really need sorting these problems out.
Posted 9 months ago
We had a problem but it was resolved promptly.
Posted 9 months ago
Fire turned up unexpectedly, no phone call to make sure someone was in. Luckily my husband was! Driver didn't want to know anything about checking everything was undamaged as your instructions suggest we do, he just wanted a signature and be on his way. Other than that the fire is lovely. It does fit into our recess but still has to stick out a little for the cable to come out. Wish I'd bought the spacer now!!
Posted 9 months ago
Nice modern fire easy to install. Nice price
Posted 9 months ago
So easy to deal with. Lovely, very helpful people. Order was placed and double-checked very quickly - and delivery came 2 days before expected! What else could any customer ever ask for or expect! Thank You!
Posted 9 months ago
Although fire arrived on fourth working day, we received no email or text message to confirm delivery. Its a good job we were in when order arrived.
Posted 9 months ago
Direct Fireplaces is rated 4.47 based on 15 reviews