Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.42

4.4 Rating 987 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

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“Helpful in shop with good options, good displays. A little disappointed with “wait” time for delivery but very well packaged when arrived”

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Posted 1 day ago

“Very pleased with the service from the company, the delivery was on time in fact before the date stated. Would recommend this company.”

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Posted 5 days ago

“Good product. Helpful staff”

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Posted 1 week ago

“Good friendly service”

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Posted 1 week ago

“Really pleased with Direct fireplaces. Ordering and delivery process was straightforward and great customer service by helpful and knowledgeable staff. Highly recommended.”

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Posted 1 week ago

“The electric fire is operating to my satisfaction when manually operated, However, the remote control worked intermittently for a couple of days. I suspect the battery is flat, but I am unable to open it to replace the battery. I have not yet had the chance to revisit the company and will do so asap.”

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Posted 1 week ago

“From purchase to installation, it's been smooth. Good service. Would recommend”

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Posted 1 week ago

“Fire was delivered 3 working days after ordering. It was faulty, sent video showing that the fire was faulty within 3 hours of delivery but Direct fires were not able to give any time scale of when a replacement could be sent. After 7 days the faulty fire was collected, I am still waiting a refund.”

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Posted 1 week ago

Hi Pam, Thank you for your review. We are sorry for any inconvenience. We can see that our customer service team responded to you on the same day that you sent across the video, to advise that this had been raised with the supplier and that we would be in touch once we received an update from them. Unfortunately, in busy periods with high demand for popular branded products and services, it can sometimes take longer than normal to receive a response. The refund appears to have been processed as of 27/2/26 and you should have received an email to this effect. After this point, the amount of time taken for the funds to be received back via the original payment method will depend upon the card or account provider and so are beyond our control. If we can offer any further assistance at this stage then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 1 week ago

“No problems at all”

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Posted 1 week ago

“Very happy with the service. The fireplace was delivered a day earlier than stated by the courier, which might have been a problem but wasnt. Shame that the all-black fire was supplied with a white (rather than black) electrical cable”

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Posted 1 month ago

“Very happy with the staff at Direct fireplaces. They have been very helpful and delivery was good. Ive got a small issue with the fires heater but that is now in the hands of the manufacturer so hopfully sorted soon. Love the fire .”

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Posted 1 month ago

“Very helpful staff, especially Mr Dodds.”

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Posted 1 month ago

“Have just finished installing fireplace and must say it looks as good as the advert My only criticism was the delivery date (waited a week to get one) But once passed to the delivery firm they were excellent.”

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Posted 1 month ago

“I ordered a fireplace suit in Dec 2025. I was verbally promised delivery and installation by end of Jan. Then I chased for installation and was told that engineer was on leave. I chased again on his return with the team contacting me. Then the engineer just refused to install. Company then said you can arrange installation yourself and delivery was also delayed. Why sell something your engineers refuse to install. Wasted lots of our time and effort.”

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Posted 1 month ago

Hi Zahid, Thank you for your feedback. We are sorry for any frustration relating to this order. For your reference, the installers that we recommend are not directly employed by us and are generally vetted and subcontracted through our fitting team at Direct Heating Services. As such, if any given installer does not cover certain types of flue or gas fire (whether through lack of experience with this type of product or otherwise) then there is little we can do other than ask DHS to speak to the next most local installer and confirm their prices and coverage area. We appreciate that DHS were not able to recommend another fitter in this instance and can only apologise that we could not be of more assistance in this regard. A number of customers do arrange their own installer(s) in which case they may purchase a fireplace from us for supply and delivery only. This was presented to you as an option when the fitter came back to refuse the job. We completely appreciate that you did not wish to order the fireplace without a fitter recommendation and can see that our showroom team processed a full refund of the order on your behalf, with this in mind. If we can offer any further advice or assistance at this stage then please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“I'll be back in touch when I've actually 'unboxed' the unit, given it a quick visual inspection and fitted it to my media wall... Good delivery service though.”

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Posted 1 month ago

“From placing the order to having the fire fitted has been perfect. Kept informed throughout, fitted on the day agreed, no additional costs. Now we have a beautiful fire without any hassle. Would definitely recommend, thank you.”

Direct Fireplaces 5 star review on 27th December 2025

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Posted 2 months ago

“We are delighted with our fireplace suite. We have a large hall which house an upright piano. I always wanted to replace it with a fireplace, and we did. It warms up the hallway and it is so bright. My husband loves it and wants one in the living room . Well pleased with it.”

Direct Fireplaces 5 star review on 24th December 2025

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Posted 2 months ago

“Cannot fault product ordered ,delivery received at designated time .Helpfull staff, Would definately recommend Direct Fireplaces.”

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Posted 2 months ago

“Great service from start to finish . Thank you”

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Posted 2 months ago

“We are very happy with our new fire great quality and looks amazing.”

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Posted 2 months ago

Direct Fireplaces is rated 4.4 based on 987 reviews