“Very pleased with fireplace and your service. We did return a spacer by post
Tracker FWEX1007583GB which you kindly agreed to refund, but as yet have not received. Perhaps you could look into this. Thank you.”
“I recently purchased a stone fireplace and fire from Direct Fireplaces, my order arrived on time and we have had it fitted we are exceptionally pleased with it.”
“Excellent service and pricing with quick delivery which is all you need
The product arrived well packaged which is what you need with such a fragile item would not hesitate to recommend”
“Very quick delivery. Good and responsive customer service. One of the time we have ordered was out of stock. A refund was agreed and processed promptly.”
“We had the good fortune to buy our new fire from Direct Fireplaces, from purchase, delivery and after sales service we could not be happier.
I would highly recommend this friendly professional company.”
“Simple to use website with plenty of choice. Great product, great service and fast delivery with no worries or stress. A pleasure doing business, would recommend to anyone looking for a gas fire.”
“Very helpful and easy to talk to staff, we ordered an inset gas fire and marble fire surround, both delivered quickly and are still in boxes due to the fact we now need a flue lining fitted into the chimney, I was surprised the marble fire surround came in various parts to be built up together but I'm sure it will fantastic when it's all fitted”
“There were two issues with the order one missing item and one item was incorrect but both were swiftly sorted upon contacting the company. Quality of goods seems very good. Very friendly service.”
