Direct Fireplaces Reviews

4.47 Rating 17 Reviews
88 %
of reviewers recommend Direct Fireplaces
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137 Wellington Road North

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Anonymous  // 01/01/2019
We ordered the ACR Malvern Electric Stove which was delivered promptly but had intermittant power issues. I continued the installation but as time went by, the internittant fault started to happen more frequently - so I emailed to tell them about the issue.

Nick was my contact there and he owned the resolution completely, liaising with ACR on our behalf. ACR asked for the stove back to investigate and Nick handled everything for us, even arranging for ACR to courier over an emtpy box so that we could package up the stove ready to return. A few days after that, the courier came to pick it up to return to ACR. Another few days later, the stove was returned to us from ACR after they found a fault with a ciruit board which they replaced and returned the stove to us.

I must say, this is absolutly outstanding, good old-fashioned 'proper' service - the like of which you sadly don't often get these days.

Great stove, great service from Nick and Sarah and ACR!

Thouroughly recommended.
Posted 1 week ago
Love my new fireplace. The only issue is the finish. A little dent on top and the edge is a little rough. White light switch on the side I feel should have been concealed
Posted 3 months ago
We needed slightly different dimensions to the standard size fire surrounds (for 2 fireplaces). They told us that they couldn't supply the surrounds we'd asked about in a different size because of the material. A day or so late they contacted us to explain that they could use a different sandstone to customise the surrounds. In other words, they thought about it and found a solution for us without our asking them to. They also were happy to advise on any questions we had and we did contact them on a couple of occasions with questions. I can recommend them without hesitation.
Posted 4 months ago
Fantastic customer service. Sorted out my problems and issues with no hassle until it was right.
Posted 4 months ago
Pleased with the fire , easy to fit , looks great in our new home .
Posted 5 months ago
Looked high and low for a fire surroud to match my oak furnitureland units.No luck until I visited Direct Fireplaces,arrived within 3days and a perfect match.
Posted 1 year ago
Delivery took longer than advertised but the quality and delivery service more than made up for that. Recommended.
Posted 1 year ago
Direct fireplaces are second to none I would have no hesitation in recommending them even though the fire we received was smashed, it was no fault of direct fireplaces as it came direct from supplier and with a certain carrier company, now when I received it it did sound a bit suss when they placed the box in my living room but I thought it was just the contents as it contained logs & crystals. I didn’t move it and waited for my husband to get home and when opened we found the glass was all smashed! My husband got on the phone to direct fireplaces and they were so very helpful in replacing / collecting the damaged one it was just a smooth process from start to finish, we now have our new one and was quite apprehensive to open it but it was absolutely fine, inside was a beautiful intact fire. Thank you direct fireplaces.
Posted 1 year ago
Pleased with purchase only to find the same gas fire £100 cheaper on another page. Never mind!!
Posted 1 year ago
Excellent service prompt delivery
Posted 1 year ago
Why are you asking me to review something before you have made a delivery?
Posted 1 year ago
Paid and waited 4 days for Electric fire (inset) to be delivered. They delivered wrong fire, it took another 3 days for this to be corrected. Then when delivering the correct fire the delivery company could not take away the original wrong fire, this took another day to be collected by them. A week of phone calls that I didn't really need sorting these problems out.
Posted 1 year ago
We had a problem but it was resolved promptly.
Posted 1 year ago
Fire turned up unexpectedly, no phone call to make sure someone was in. Luckily my husband was! Driver didn't want to know anything about checking everything was undamaged as your instructions suggest we do, he just wanted a signature and be on his way. Other than that the fire is lovely. It does fit into our recess but still has to stick out a little for the cable to come out. Wish I'd bought the spacer now!!
Posted 1 year ago
Nice modern fire easy to install. Nice price
Posted 1 year ago
So easy to deal with. Lovely, very helpful people. Order was placed and double-checked very quickly - and delivery came 2 days before expected! What else could any customer ever ask for or expect! Thank You!
Posted 1 year ago
Although fire arrived on fourth working day, we received no email or text message to confirm delivery. Its a good job we were in when order arrived.
Posted 1 year ago
Direct Fireplaces is rated 4.47 based on 17 reviews