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destination2.co.uk Reviews

4.8 Rating 3,624 Reviews

95 %

of reviewers recommend destination2.co.uk

Company Reviews

4.8

Based on 3,624 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

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destination2.co.uk 5 star review on 3rd January 2024

destination2.co.uk 5 star review on 2nd March 2023

destination2.co.uk 5 star review on 21st February 2023

destination2.co.uk 5 star review on 8th February 2023

destination2.co.uk 5 star review on 4th January 2023

destination2.co.uk 5 star review on 4th January 2023

destination2.co.uk 5 star review on 4th January 2023

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service in all honesty, I phoned the customer service and was told they could not help and match the price online on your website, asked about cancellation I was told I have 7 days, asked if this was written down I was told no and they would not give it to me in writing. The service was just very poor. I booked online and took the risk very reluctantly which I would have loved to have done through your agent.”

Posted 2 years ago

Hello Mr Asif, we are unable to match the online price and this is explained in our booking terms. There is a different process for bookings made with the assistance of a consultant compared to those where you book on our website at a preferential rate. The terms about cancelation are those on our website you would have accepted when making the booking.

Posted 2 years ago

“I booked an all-inclusive holiday in Dubai for next February half-term for my family and I online. I made the booking on the 30th September. The cost was £4007.79. To my family, this was an awful lot of money. However, my mother passed away earlier this year at 69. She left me some money and due to her untimely death I thought, life’s too short. Unfortunately after doing some additional research on the hotel we had chosen, it transpired that the all-inclusive rate wasn't actually that great. There were lots of restrictions on when you could eat and only three of the thirteen restaurants were available. On top of that, these three restaurants had a restricted menu. The alcohol options were beer or wine. My wife likes Jack Daniels & Coke and the all-inclusive rate does not cover spirits at any time. I researched and found that half-board would be better for us, in a slightly larger club family room. This would enable us to go to the club lounge where spirits were included. As stated on the Destination 2 website, the main phone number is for new reservations only. Therefore, I called the customer service phone number which was in the confirmation email. This has a voicemail that states that due to Covid, the number is out of service and that all changes must be submitted by email only. When checking the website FAQ’s, they confirmed this and added that all emails will be responded to in 72 hours. I emailed customer service on the 4th October asking for the change to be made. This would bring the cost down to £3361.11. I checked this figure on the Destination 2 website just before I sent the email. The 72 hours had elapsed I had heard nothing, not even an automated response. I thought I had better try to speak to someone, even though the only number that takes calls is for ew reservations only. I called the new reservations number and after being on hold for twenty minutes I spoke to John. He said that they were receiving a lot of emails at the moment and that that was probably why I hadn’t heard anything. To my surprise, he then offered to make the amendments for me. This is when things went wrong. John told me that the prices in Dubai had gone up a lot recently and that to change to half-board would now cost us an additional £651.86. I explained that I sent the change request fours days ago but he wasn’t interested. This means that in the space of four days, the cost of the half-board club family room had increased by £1298.54. I do not hold John or Destination 2 responsible for our hotel massively increasing their prices. They can do as they wish. However, I do hold Destination 2 responsible for the delay in answering my change request. I think that they should acknowledge that this situation is their fault entirely. I followed their rules and emailed the change request, just like they asked me to. I received no automated reply and no response within 72 hours as promised on their website. If I had known that I could simply call the new reservations line and ask for the change to be made, I could have saved myself £1298.54. However, as I stated earlier, they specifically tell you not to do this. As I cannot afford the additional £651.86, my family and I are now left with a holiday that doesn’t really suit our requirements. My advice for anyone booking with Destination 2 is get it right first time. If you have to make changes, you will be in big trouble.”

Posted 2 years ago

Hello Matt, we are disappointed that you are placing review on this and other sites however this is your prerogative. We are sorry you had cause to amend your booking so soon after making it. The customer service response timescale had to be temporarily extended 5 days due to volume being received but you seem to have responded back to their auto reply with your enquiry so should be aware of this. However, we are pleased that John assisted at the time since the sales team have been equally as busy. He obtained for you the lowest possible live bookable rate. As you originally booked on the website, you will know that those prices are not live and are offered on a request to book basis. There are a selection of prices via different suppliers who need to confirm there is still availability at those room rates. There is therefore no guarantee that a booking will complete at the price you saw on there when wanting to amend.

Posted 2 years ago

“Poor! Far too long to confirm and no communication. Cancelled booking and still nothing to confirm it has been acknowledged!”

Posted 2 years ago

Hello Miss Butcher , the timescale for confirming an order placed online is 72 hours and your booking was confirmed within that timescale. Emails to our customer service department receive auto reply acknowledgement about the response time so that your expectation is managed and we would refer you to this. You will have full reply in due course and we appreciate your understanding.

Posted 2 years ago

“I cant believe you sent us this,haha Well,you never answer your phone . You expect us to wait up to 14 days to answer any queries we may have .............. Thats us to date.............”

Posted 2 years ago

Hello John, we are sorry you are experiencing a delay in answering your call to our sales line. They are receiving a lot of calls and we appreciate your patience. That said as you have established, in order for us to request the supplier to amend your booking, we require email of the change details for the avoidance of doubt. Thereafter a timescale to obtain response that this amendment is possible and at what cost ( if any ) has been given to manage your expectation. The suppliers deal in departure date order as do we for obvious reasons and bookings for next year will be addressed as soon as possible.

Posted 2 years ago

“Still waiting to hear back from you regarding my booking , sent five emails and tried calling you to no avail.”

Posted 2 years ago

Margaret we are sorry to hear this but do not find any communication to us. Please kindly check that the below address has been used - there is a 5 day auto reply on it. CustomerServices@destination2.co.uk. If you have emailed elsewhere, please also forward to them and they will look into it. Thank you.

Posted 2 years ago

“Awful website for booking hotels. Went to it via Trivago where I'd requested cancellation ability. Prices seem great but nowhere on their site where you can find what their policy is on each site. Would have booked entire trips on this site had it done that, in the end just took a risk and booked 2 nights only with them. Even after booking and paying it's not instant confirmation as with other sites. Instead you have to wait up to 2 days to see if your booking is actually going to happen. Shame as prices are keen but they're losing do much business because of lack of information, cancellation policy is very important in the current climate.”

Posted 2 years ago

Hello Peter, we thank you for your feedback about our website. The terms and conditions do explain why there could be delay in confirming a booking for customers to be aware beforehand, but we can see you had your paperwork confirming in just over 12 hours having booked late at night.

Posted 2 years ago

“Honestly, I’m absolutely appalled with the customer service from this company. I clicked “Pay in Full” at the time of booking, and was only charged the deposit, then they charged me an administration fee on top of the final amount, which leads me to believe there was never an option to pay in full. I payed for my holiday 5 days ago and still haven’t had any 6 digit reference to ensure my flights are booked and payed for as I expect them to be. No one as responded to my emails, and if in another 72 hours I don’t have what I’m waiting for, then I’ll be processing a refund through my credit card company as a scam website”

Posted 2 years ago

Mr SextonPelling, we regret that you have placed this review. With respect the deposit button has to be selected for payment and we can see that it was. Paperwork was also emailed to you within 4 hours of booking. We would be happy to provide evidence of this information if you would like to contact us via the usual channels.

Posted 2 years ago

“Wouldn't use the company again. Had to use a voucher by year end despite COVID still not being over and would not be flexible. Other companies have been much more flexible which is why they will get my custom in future. A 3 month extension really isn't a huge ask.”

Posted 2 years ago

Mr Demitris, please may we reiterate from our emails to you that the credit note expiry date is a book by date, you did not have to travel by 31 December 2021. You appear to have not appreciated this as you have now booked again for October 2021 using the credit. You could have made a new booking up to 31 December 2021 for travel in 2022/2023 subject to the availability which we feel is very flexible.

Posted 2 years ago

“Booked a holiday with you for the first time 5 days prior to going. I have not received any hotel voucher or confirmation. Tried ringing several of times but the phone just gers disconnected. How an earth ate you suppose to get through and get your hotel voucher”

Posted 2 years ago

Hello Sharan, the booking traced for you show it was made online on 19 September and your paperwork was sent on email on 21 September, inside the 72 hours advised on the website. Perhaps you have overlooked this timescale. Please kindly check your junk/spam mail for the hotel voucher in case your emails filter it as it has been sent. Since the paperwork was sent in 48 hours, we do not feel that the review is warranted but if you have further comment, the booking paperwork will show contact details.

Posted 2 years ago

“Always loved it and previously recommended to loads. However, got a voucher code to use due to COVID but never been able to use it. Tried using online not accepted, tried phoning told strictly only online. Tried emailing no answer, tried escalating via phone no comeback. Chasing our tails with this for 18 months. Gone from a gold star service to absolutely shocking.”

Posted 2 years ago

Robin we are sorry you have experienced problems. The credit will not be denied but seems to be an anomaly about use and we will look into this.

Posted 2 years ago

“Paid for a garden veiw room Which was more expensive than a normal room Only to be told at the hotel That all rooms are the same”

Posted 2 years ago

Hello Sueellen, the hotel own website describes several garden view rooms one of which was booked for you. There are of course other room type, such as skyline, and various suites, all of which will have differing room rates through the supplier we used. We would suggest you approach us via normal channels if you had any issue in not receiving the room type you paid for.

Posted 2 years ago

“After much deliberation on Hotel choice i booked and paid for my chosen holiday. 2 days after booking i receive call saying the hotel is no longer available, even though booked,paid for and confirmed i had to choose another hotel which i did and paid more money for it than original booking for a hotel that had i booked originally would have been considerably cheaper than the one booked...sorry thought had booked. You cant get through to customer service and they say takes 5 working days to answer an e mail...really?, no doubt hiding behind Covid as the reason. It appears common practice to accept booking, have you pay for it then change it 2 days later. I wanted the hotel originally booked not a second choice that costs more!!”

Posted 2 years ago

We are disappointed that in this instance we have been unable to meet your expectations. The matter will be investigated and a response sent privately. Thank you for your patience in the interim

Posted 2 years ago

“Be very wary of Destination 2 and making payments to them. As my experience is they make it difficult to provide a refund even where you are legally entitled to, one I recently made a reservation with their £40 deposit per person. On getting the confirmation i was concerned on the cancellations terms and need to make full payment many weeks in advance due to the changing Covid situation. I therefore contacted them within the hour again with in an hour of making the booking to cancel and get my deposit refund under the cooling off period the distant selling regulation. I followed this up with an email to customer services cancel and get refund. I received a standard response where they ignored my request for a refund I have resend another email where they have responded that they do not folow the distance selling requirements . Unfortunately we do not have a cooling off period. 'If you wish to cancel your reservation at this time the cancellation charge would be £80.00 Paid ' I have escalated to their management and asked for an explanation why they are exempt where as other reputable travel companies adhere to the distant selling law. I will update you on there response”

Posted 2 years ago

Whilst we empathise with the comments made, we would advise that travel is not subject to the 14 day cooling-off period. You may, of course, verify this with the travel governing bodies. Should you wish to pursue this please use the complaints procedure available to you.

Posted 2 years ago

“Failed to confirm my booking within the stated 72 hours so cancelled the request and booked with another company who could give instant confirmation of travel and guess what… they ignored my cancellation request, issued my travel documents and charged my credit card. Can’t speak to anyone as the contact centre is closed “due to covid” so the only way to get in touch with them is via email which they state takes 5 days to reply to. As of yet both the emails I sent have been ignored and the flight they have booked me on leaves tomorrow. Unsurprisingly won’t be using them again.”

Posted 2 years ago

Hello Daniel, your booking request was administered in accordance with the terms and conditions you agreed to on the website. These do state that at peak times the 72 hours may be exceeded and this is to make you aware. We are sorry if that was overlooked. The booking paperwork emailed to you on 31 August does offer a telephone number if you become within 72 hours of travel and need assistance. Our customer service email auto reply does manage expectation about timescales and your emails have now been responded to. Additionally telephone explanation has been provided by our sales manager about how we are trying to assist you. We are sorry that as a result of your experience, you will not be a future customer, but Destination2 acted in accordance with our contract and information surrounding communication.

Posted 2 years ago

“Very Disappointed. The "All Inclusive" made you feel like a second class citizen.”

Posted 2 years ago

Mr Bunyard we are sorry to hear this and would expect you have addressed complaint to the hotel and ourselves for formal investigation.

Posted 2 years ago

“The worst travel booking company I have come across and will never be using again. Firstly I was never given the offer of a refund after my travel was cancelled during pandemic. No response from customer service 18 months after covid. My money was stuck with destination 2 for 18 months and the only way I could get it back was by making another booking. I do so, only to find out my credit note has been deducted £50!! With no explanation!! I then made the booking just to use the balance only to find when I got to the hotel my room was downgraded when I upgraded it. Absolutely a shambles!!!!!!!”

Posted 2 years ago

Mr Kashim we are sorry to learn of your complaints via this platform since we can trace no contact about either into our normal customer service email account. Any issues on resort should have been notified to us at the time to address. We would mention in general that no refund option is available for hotel only bookings which yours was, and this is why only credit was allowed. However, the credit should have been in full. If you can kindly submit an email we can investigate the issues.

Posted 2 years ago

“Hotel advertised as fully refundable and a £40 deposit. Destination2 took the full balance on my card and the booking confirmation makes no reference to the hotel being cancellable. Emails to customer services so far unanswered/ ignored.”

Posted 2 years ago

Hello Jason, our customer service emails have auto reply about timescales which will also have been impacted by the bank holiday. We do however apologise for the delay. The full amount is usually required to be paid in view of the departure date proximity, our booking terms online do mention this but the team will answer your enquiry in full in email reply.

Posted 2 years ago

“Lack of information given about tests etc required - info should have been provided specifically for the destination country - yes it changes all the time but D2 should keep up and send that info out to passengers who have paid to travel with them”

Posted 2 years ago

Justine we are sorry that we cannot commit to providing this continually changing information on a personal basis to our customers. Our booking terms have always advised that entry requirements are the customer responsibility and this has applied pre Covid which is now a more complicated situation. You will have seen when booking online and accepting our terms and conditions, that we offer various links to the most up to date information to assist you. The fluidity of decisions by the UK government and other countries, along with customers own personal health circumstances ( including regarding being vaccinated) is not an aspect we have ever taken ownership of for understandable reasons we hope.

Posted 2 years ago

“Nearly the worst customer “service” ever experienced. No one gets back to you to answer queries; incorrect and inadequate documentation; harassing for final payment on same day as deposit paid despite holiday booking being 12 months away…and then not bothering to respond to telephone calls and email requests to sort this out. A complete joke. Not hopeful that there won’t be further issues before the holiday.”

Posted 2 years ago

Hello Paul, we are very sorry if our service has let you down on this occasion. We are fully investigating the issues raised and will respond through our normal channels. We can see that the automated balance reminder appears to have generated and we are looking into why with our systems provider. We apologise for this.

Posted 2 years ago

“I booked a holiday to the Maldives with this company Kirsty who I booked with was very good at getting me my holiday but that was were it ended,my holiday was cancelled due to covid in march but was told I could not have a refund as Qatar was still flying out so I phoned Qatar to be told that is not true they were refunding flight money so I phoned back to Chris who took my call as Kirsty was not in work ,he said he would check the information I had given him ,he came back with yes I can get a refund,so from the phone call was told this would be the end of April,I have sent a few emails to ask if they could let me know the progress of my refund to be told I would receive a credit note ,before the email I knew nothing about a credit note so asked why a credit note got no explanation,so today I got through to a gent on the phone I believe his name is Joe and explained my booking situation ,no credit note and that my holiday was to start on the 2nd of May ,he said I’ve sent a email to the 2 managers that are on shift today for them to email me the credit note and that I would be able to get my money back the end of June so know I’m very disappointed and upset after believing I would have had my money back by now after asking why so long was told they needed to get the money back. I came of the phone and phoned Qatar again to be told that they have refunded my money so I phoned back to get through to Kirsty who I originally booked with ,well I would like to say her customer service was very different to when I booked my holiday,I was not happy I admit and I did tell her ,she then told me I would note get a credit note until the end of May and would then have to wait until the end of July for my refund which is not acceptable,I kept asking the same questions why is it taking so long for you to give me my money back,all I got from her was we are going round in circles I’m not going to argue with you we are all in the same boat and that she was waiting for her money to, I asked why I was going to take roughly 18 weeks to get my refund,this company as over £3600 of mine why are they doing this to people.This was supposed to be a relaxing luxury holiday for me and my husband we have had a bad few years due to me having breast cancer and major surgery and these people knew that and really dont care Thanks Destination2 .I would never ever entertain this company again”

Posted 3 years ago

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destination2.co.uk is rated 4.8 based on 3,624 reviews