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destination2.co.uk Reviews

4.8 Rating 3,609 Reviews

95 %

of reviewers recommend destination2.co.uk

Company Reviews

4.8

Based on 3,609 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

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destination2.co.uk 5 star review on 3rd January 2024

destination2.co.uk 5 star review on 2nd March 2023

destination2.co.uk 5 star review on 21st February 2023

destination2.co.uk 5 star review on 8th February 2023

destination2.co.uk 5 star review on 4th January 2023

destination2.co.uk 5 star review on 4th January 2023

destination2.co.uk 5 star review on 4th January 2023

20

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid the balance in full (rather than an initial deposit) on an expensive holiday for our honeymoon, on the agreement that a £200 Amex processing fee would be waived. The paperwork showed the holiday had been paid in full and that there was no outstanding balance. I was later sent a request to pay an outstanding balance which included the £200 Amex processing fee. Very disappointing for our honeymoon and unecessary stress”

Posted 6 months ago

“I had no problem making the booking by telephone. The advisor was extremely helpful. However from then onwards things went rapidly downhill as there were mistakes and problems with the correspondence provided by Destination2 to the airline which took almost two weeks to rectify and for the tickets to be issued. During this time while speaking to the airline to sort out seating we realised one of our party of 10 had been booked under a different and cheaper fare. We also ended up paying an extra £110 direct to the airline to reserve seats. Not the best service I have experienced.”

Posted 7 months ago

Hello Jude, further to your comments here we must clarify that these contain factually incorrect detail. There were no mistakes and problems with any correspondence provided by Destination2. It was in email from Emirates sent to you direct and upon querying with us, our team looked into the name issue. Your assumption that we caused this is unfounded. Tickets are not issued when there is ongoing issue and otherwise only where a booking is fully paid and a request made to ticket the flights earlier than required since this action does tie passengers into the fare rules and any data about passengers such as name spelling. The seating required is not free of charge and must be reserved directly which we regret you were not aware of. Your party of 10 has to be on separate bookings because the airline limit to 9 the number on one. Additionally all passengers are on the same cabin and fare type so we must fully refute your claims and hope that, since the customer service team has responded to you via normal channels to explain all of this, and we are also clarifying here, perhaps you will reconsider your review rating.

Posted 7 months ago

“I received an Order Summary from Reservations which contained information that was not clear to me. I sent an email to Reservations and received an acknowledgement but not a meaningful reply. I sent a reminder and, again, received an acknowledgement but not a meaningful reply. I then telephoned Reservations who clarified the point.”

Posted 9 months ago

Mr Anstead we are sorry you found the order summary of your booking to be unclear. We do not find any emails to our public accounts and if you replied to the order summary email, this is a no reply account which would explain the lack of anything meaningfull in that reply. We are sorry you overlooked this. Prior to calling us to raise the query, you had already been sent your final booking documents which was assurance that your booking was completed. This process was also covered in the order summary email. Perhaps once you have had opportunity to review this explanation here, you may consider revising your review rating since we do not feel it accuratley represents any failing on our part to warrant such. Thank you.

Posted 9 months ago

“Been trying to rearrange my holiday, was told I would be contacted back in 2/3 days of my last call it has been over a week and I’ve still had no one come back to me.”

Posted 9 months ago

Mr Maybin we are sorry to hear this and will ensure the matter is addressed here to further your enquiry. Thank you for commenting.

Posted 9 months ago

“Booked my flight & cruise 3 weeks ago in good faith and was very particular with my flights due to the fact it was near Christmas also paying extra for direct flight out now they are telling me can’t have my flights and have ti have 2 indirect flights outward and inward spending of 12 hours in airport on return journey getting me home on 23rd December which doesn’t work for me - Destinations2 refusing to refund my deposit as this holiday is not what I booked! DO NOT BOOK with them not reputable ignore emails and refuse to work with you once you send over deposit. Just not trustworthy BEWARE!!!”

Posted 10 months ago

Hello, we are very sorry that the airline has withdrawn the original flights held for you - this is of course beyond our control since we do not schedule them. We have provided options for you and included an element of compensation to cover your costs however, as this is all within our terms and conditions of booking that you agree applies to the contract between us, we are unable to refund your deposit under such circumstances. We further have not ignored emails, we have responded within the timescales suggested which are not unreasonable when we have to liaise with our airline consolidator for information and we regret that you feel this is the case. We can assure you that we act as a responsible tour operator in all cases.

Posted 10 months ago

“Ok until things go wrong then no one wants to know. Still waiting to find out about my flight. Kept bring told looking into. So far worst travel agents I have ever known”

Posted 10 months ago

We are sorry to hear this, there can be lengthy timescales when looking into flight changes and we apologise if we have not managed your expctation about that. We will highlight your enquiry to the usual department to address.

Posted 10 months ago

“No one gets back to you”

Posted 1 year ago

Mr Walia we are sorry and will arrange investigation.

Posted 1 year ago

“Booked a short break. Unfortunately booked the wrong dates contacted Destination 2 a day later to change dates where I was told the new price would be £730 this was despite being advertised on the website for £670. I was then told we cannot price match website for amendments to exisiting bookings, I then asked what would happen if I cancelled whole holiday. I was then told I would lose my whole deposit. Really disappointed. They are the Ryanair/EasyJet in travel agents. Would not recommend.”

Posted 1 year ago

Mr Pole since you booked online on our website you will have ticked to accept the terms and conditions which clearly advise about amending and cancelation fees. Amending has fees associated to that as you have an existing booking and we have to work with the supplier to change the dates. If you cancel since you have a contract with us, there are also fees as we have to pay non recoverable fees to the supplier.This is all explained in the terms you accepted so we are equally disappointed that you feel we have not acted as we clearly stated we would under both circumstances to which you agreed when booking.

Posted 1 year ago

“Took payment in full but never booked the flights or accommodation. Can’t email customer service and no one returns your call. Fraudulent AVOID.”

Posted 1 year ago

Mr Litten kindly address your libellous comment that there is any fraudulent action on our part. It is also incorrect that you cannot email our Customer service team, their email is displayed within our website for such purpose. We would suggest that both your flight and hotel are perhaps booked via third party suppliers to us and this may result in your not being able to view content directly or you may have the wrong reference numbers to do so. However, our Customer service team can assist.

Posted 1 year ago

“customer service did a very poor job . He did not tell us about details of dining arrangements, tours , even not keep a proper account of how much we have to pay for couple and a single man”

Posted 1 year ago

Mr Lodh we regret you did not have sufficient detail provided to meet your personal requirements, but this can all be addressed if you approach the customer service team or your agent.

Posted 1 year ago

“i have asked questions regarding my booking ie can i book a drinks package after my original booking had completed and my baggage states 1 peice, I ask what that meant i have not received a reply to either. the original help when booking was very good but then very poor”

Posted 1 year ago

“Very poor customer services”

Posted 1 year ago

Mr Mellin we are sorry to hear this and will investigate.

Posted 1 year ago

“Zero stars. Aftercare service is shocking, went on for over a year where they did not give my vouchers for a trip they canceled due to Covid. Staff were rude and abusive when we spoke to them with managers also not wanting to help. Would avoid booking from here in the future, there are many more reputable companies who actually care about the customers. The only reason i gave it 1 star is because Geraldine Robers in the sales department was the only member of staff who actually cared and helped us and is an asset to the company. Apart from that will never book from here again and will tell others how disgusting the service has been.”

Posted 1 year ago

Manu we regret the difficulty you mention in using your credit, you were entitled to that and we apologise. We will ensure our current staff are aware of the process which arose some time ago due to initial onset of Covid and lockdown of which they may not have fully known. We are sorry if any conversation appeared rude since this would never be intended,

Posted 1 year ago

“Booked holiday to Las Vegas , Paid Deposit of £198 with balance due in April 2023 . Emailed and phone call requesting £1400 for the flights the following day and then cancelled the holiday as this is not what i had agreed to. Refused deposit refund after 24 hours of paying it. Would never use them again.”

Posted 1 year ago

Mr Mullady we are sorry that the airline you chose when booking online on our website has brought forward their ticket deadline which means that an additional amount needs collecting if you wish the ticket issued at the price quoted. It is your prerogative not to pay that but by doing so you accept that the next fare class may be higher. This is all covered in our booking terms and conditions that you accepted fully when making your booking online on our website and they form part of the contract between us. This does not entitle free cancelation if you decide to wait. The airline has probably taken this action due to seat demand and they want early committment from passengers for operational reasons over which we have no control. You are unfortunately subject to these terms as are we and we regret your misunderstanding about the conditions of the arrangements you clearly accepted.

Posted 1 year ago

“I used Destination2 for the first time on 24/10/22 and booked a holiday package with a travel agent on the phone. I went onto the Destination2 website a couple of hours later and found the exact same holiday package but £315 cheaper! This is a massive difference in price and so I emailed the travel agent directly but no response. I contacted customer services on 25/10/22 and they were not interested and refused to reimburse the difference. Understandably the discrepancy in price is astonishing and it's difficult to comprehend how this was allowed to occur. Destination2 state on their website that they price match with other travel agencies but first and foremost they should offer fair and correct prices to customers who contact them directly. I feel ripped off by this company”

Posted 1 year ago

Hello Miss Kahlon, we are sorry that after agreeing to the holiday price you have cause to give such review. You will note that if booking on our website, the price is not guaranteed but has to be checked against live availability. Your consultant would have given you the best price at the time you booked based upon that live availability. In addition if suppliers feed through to our website offers at any point including after a few hours, we have no control over these and their pricing which may be favourable to attract more business. We regret that this means you feel ripped off but we simply would not do such.

Posted 1 year ago

“Hi I wish to lodge a complaint for the poor service I received from the taxi company I booked for the transfer from the hotel to the airport. I was originally told that they would pick us up at 6.25 from the hotel. This was also confirmed via the company booking website and a WhatsApp message. This bear in mind is with a flight time of 10.50. However a few hours later I get another WhatsApp message to say the pick time has now changed to 4.50 - which was 6 hours before departure time!!! A totally ridiculous request given the airport is only 40 minutes away!. I phoned the UK office to inform them of my displeasure at the change of pick up time. Why was I subject to the whims and convenience of the taxi company and having to suffer waiting 5 hours at the airport just because it suits the taxi company. I informed the UK office that I will not be ready to be picked up at 4.50 and that I will be making my own way to the airport and more importantly I will be expecting to be compensated for the additional cost of making my own way to the airport. I also informed the call handler to cancel the pick up. Which the call handler said he would inform the taxi company to cancel the pick up. Despite this request I was rudely awaken at 4.50 by the pick up guy to say he is waiting to pick up. I told him to go away as I was making my own way to the airport. As a consequence of the sheer incompetence I am now out of pocket by 740 Turkish lira which is what I had paid for the transfer to the airport. I now need this to be compensated as I did not receive the service I paid for This issue has rather spoilt what was otherwise a very good and relaxing holiday. I have no qualms about the other aspects of the service provided by your company. Could you please look into this and I look forward to a very speedy resolution to this. You may want to refer to the UK office for phone call records of my conversation with them . I now look forward to your response. Kind regards Mr ismail mulla”

Posted 1 year ago

Mr Mulla we are sorry to hear this but this is not the correct process to report a complaint. Please do approach the relevant team who will look into this with the supplier. We would comment that if you have a shared shuttle, you are required to be picked up in accordance with the local scheduling as this involves collecting other passengers from other locations and the service has to also accommodate their flight times. We regret if this was not appreciated when you chose that service type but it is one that you are unable to make such personal demands of for these reasons.

Posted 1 year ago

“Good value holidays,however the follow up customer service is appalling..Been trying to rectify an issue with flights and they are helpful .keep saying they would look into it and get back to us never do”

Posted 1 year ago

Hello David we will ask for the relevant team dealing with this to contact you and apologise if your expectation of timescales to get back to you have not been managed better and has lead to this review. In situations involving third party and especially airline, sometimes the delay is unavoidable.

Posted 1 year ago

“I will never ever recommend for any of my friends. I don’t want no one been treated like I been. Yr represent was rude with me because my English is not good. Very disappointed”

Posted 1 year ago

Ms Dantas we are very sorry to hear about your experience, we aim to treat all our customers with respect and suggest that there was no intention to be rude. We will however address this internally and apologise if this has impacted your impression of us.

Posted 1 year ago

“I was mislead by the initial agent I dealt with, long wait for a refund Gemma however has been incredible and couldn’t of been more helpful”

Posted 1 year ago

Hello Karen, we are sorry to hear about the delay to your refund but pleased that Gemma has assisted you. Is the rating in this review reflecting a very poor service overall since it seems contradictory to your comment if Gemma has helped.

Posted 1 year ago

“I have previously written a review regarding the outstanding customer service. However, two weeks after booking the refund of £880 due to me still hasn't been processed. Really disappointed that a company I had initially thought to be outstanding has let me down so badly. The monies were taken from my credit card immediately so why can't a refund be immediate?”

Posted 1 year ago

Kerry we are sorry if there is delay and will get this looked into for you since it should be a speedier process.

Posted 1 year ago

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destination2.co.uk is rated 4.8 based on 3,609 reviews