destination2.co.uk Reviews

Name: destination2.co.uk
Address: Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Chester
Rating: 4.79

4.8 Rating 4,053 Reviews

96 %

of reviewers recommend destination2.co.uk

Company Reviews

Metrics

Info

4.8

Based on 4,053 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

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destination2.co.uk 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the 2nd and last time we will use this utterly diabolical travel operator. Had no issues first time as mostly everything went well but if you have any problems arising don't expect them to be of any help. Our plane had to cancel the flight due to engine failure and Destination 2 couldn't have been less helpful if they'd tried. Our flight was rescheduled 2 days later and we were on the phone to them repeatedly trying to get an update as to whether our transfer from Malé airport to an island resort had been sorted due to us arriving 2 days late. They were utterly dreadful, kept passing us around, passing the buck and promising to call back but never actually did a thing adding to an already stressful situation. In the end I had to contact the resort myself to rearrange the transfer which totally defeats the purpose of going through a travel operator. On returning they didn't want to know about the 2 days we'd lost saying we had to sort that ourselves with the insurance company. Again, defeating the purpose of a T.O. if you have no protection or comeback. We've requested information from them to help with the claim. A simple breakdown of costs so we can claim back the lost accommodation costs. They can't even manage that. Definitely wouldn't recommend and won't be using ever again. Dreadful company.”

Helpful Report

Posted 1 month ago

“Competitive original price, but no support when the price on the direct site drops further. Customer services were extremely unhelpful. No flexibility once booked, I'd encourage you to use Expedia or Hotels.com where you can cancel for free & rebook. I wouldn't book with Destination2 again”

Helpful Report

Posted 2 months ago

“After years of booking multiple holidays with destination2 and recommending to our friends I will never book again! Our holiday is ruined! After care & customer service is just awful. They sold us a room for our family of 4, that only accommodates 2/3 maximum capacity. I questioned this for weeks , to be told 9 days before travelling that they had written confirmation from hotel that the room does accommodate us- I asked for this evidence and was told NO. I contacted the hotel directly and this is NOT true! I contacted directors of destination2 directly to inform them of this and was ignored! Very Poor. They beat other website prices but I’d rather pay more going forward.”

Helpful Report

Posted 2 months ago

“Destination 2 are taking no responsibility for cancelling my direct flight and offering me a transit flight adding hours to my journey on the basis of no refund or upgrade. It is sickening how they showed the policy and you are left with no option. They were the third party in the middle and flight was booked thru destination 2 .”

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Posted 2 months ago

“I am sure when every goes right Destination2 is a good company but when things go wrong and you are due a refund they are pathetic. You contact Customer Service and are instructed to send in an email, which they are supposed to respond to in 5 days. I have been writing since February and have yet to receive a reply and certainly no sign of a refund. I personally wouldn't trust this company.”

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Posted 2 months ago

“Changed flight and airline from a direct flight from Manchester to Barbados to a flight via Heathrow. We lost the seats we had booked & couldn’t rebook seats. We were Business class so would chance seats not being together so cancelled. They said this was not a significant change so wouldn’t refund our deposit. Plus the girl on the phone had an attitude problem. Their loss we travel business class long haul 4/5 times a year but it won’t be with this company”

Helpful Report

Posted 2 months ago

“Very disappointed that my booking confirmation has been sent to someone else email address which had nothing to do with this booking by the name of shafiqa Gunton who kindly forward it to me”

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Posted 10 months ago

Dear Mr Yousef Dawood, thank you for your comments, we will arrange for this to be looked into and apologise for what appears to be a system issue since this person travelled with you previously and their email is linked.

Posted 10 months ago

“I paid the balance in full (rather than an initial deposit) on an expensive holiday for our honeymoon, on the agreement that a £200 Amex processing fee would be waived. The paperwork showed the holiday had been paid in full and that there was no outstanding balance. I was later sent a request to pay an outstanding balance which included the £200 Amex processing fee. Very disappointing for our honeymoon and unecessary stress”

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Posted 1 year ago

“I had no problem making the booking by telephone. The advisor was extremely helpful. However from then onwards things went rapidly downhill as there were mistakes and problems with the correspondence provided by Destination2 to the airline which took almost two weeks to rectify and for the tickets to be issued. During this time while speaking to the airline to sort out seating we realised one of our party of 10 had been booked under a different and cheaper fare. We also ended up paying an extra £110 direct to the airline to reserve seats. Not the best service I have experienced.”

Helpful Report

Posted 1 year ago

Hello Jude, further to your comments here we must clarify that these contain factually incorrect detail. There were no mistakes and problems with any correspondence provided by Destination2. It was in email from Emirates sent to you direct and upon querying with us, our team looked into the name issue. Your assumption that we caused this is unfounded. Tickets are not issued when there is ongoing issue and otherwise only where a booking is fully paid and a request made to ticket the flights earlier than required since this action does tie passengers into the fare rules and any data about passengers such as name spelling. The seating required is not free of charge and must be reserved directly which we regret you were not aware of. Your party of 10 has to be on separate bookings because the airline limit to 9 the number on one. Additionally all passengers are on the same cabin and fare type so we must fully refute your claims and hope that, since the customer service team has responded to you via normal channels to explain all of this, and we are also clarifying here, perhaps you will reconsider your review rating.

Posted 1 year ago

“I received an Order Summary from Reservations which contained information that was not clear to me. I sent an email to Reservations and received an acknowledgement but not a meaningful reply. I sent a reminder and, again, received an acknowledgement but not a meaningful reply. I then telephoned Reservations who clarified the point.”

Helpful Report

Posted 1 year ago

Mr Anstead we are sorry you found the order summary of your booking to be unclear. We do not find any emails to our public accounts and if you replied to the order summary email, this is a no reply account which would explain the lack of anything meaningfull in that reply. We are sorry you overlooked this. Prior to calling us to raise the query, you had already been sent your final booking documents which was assurance that your booking was completed. This process was also covered in the order summary email. Perhaps once you have had opportunity to review this explanation here, you may consider revising your review rating since we do not feel it accuratley represents any failing on our part to warrant such. Thank you.

Posted 1 year ago

“Been trying to rearrange my holiday, was told I would be contacted back in 2/3 days of my last call it has been over a week and I’ve still had no one come back to me.”

Helpful Report

Posted 1 year ago

Mr Maybin we are sorry to hear this and will ensure the matter is addressed here to further your enquiry. Thank you for commenting.

Posted 1 year ago

“Booked my flight & cruise 3 weeks ago in good faith and was very particular with my flights due to the fact it was near Christmas also paying extra for direct flight out now they are telling me can’t have my flights and have ti have 2 indirect flights outward and inward spending of 12 hours in airport on return journey getting me home on 23rd December which doesn’t work for me - Destinations2 refusing to refund my deposit as this holiday is not what I booked! DO NOT BOOK with them not reputable ignore emails and refuse to work with you once you send over deposit. Just not trustworthy BEWARE!!!”

Helpful Report

Posted 1 year ago

Hello, we are very sorry that the airline has withdrawn the original flights held for you - this is of course beyond our control since we do not schedule them. We have provided options for you and included an element of compensation to cover your costs however, as this is all within our terms and conditions of booking that you agree applies to the contract between us, we are unable to refund your deposit under such circumstances. We further have not ignored emails, we have responded within the timescales suggested which are not unreasonable when we have to liaise with our airline consolidator for information and we regret that you feel this is the case. We can assure you that we act as a responsible tour operator in all cases.

Posted 1 year ago

“Ok until things go wrong then no one wants to know. Still waiting to find out about my flight. Kept bring told looking into. So far worst travel agents I have ever known”

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Posted 2 years ago

We are sorry to hear this, there can be lengthy timescales when looking into flight changes and we apologise if we have not managed your expctation about that. We will highlight your enquiry to the usual department to address.

Posted 2 years ago

“No one gets back to you”

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Posted 2 years ago

Mr Walia we are sorry and will arrange investigation.

Posted 2 years ago

“Booked a short break. Unfortunately booked the wrong dates contacted Destination 2 a day later to change dates where I was told the new price would be £730 this was despite being advertised on the website for £670. I was then told we cannot price match website for amendments to exisiting bookings, I then asked what would happen if I cancelled whole holiday. I was then told I would lose my whole deposit. Really disappointed. They are the Ryanair/EasyJet in travel agents. Would not recommend.”

Helpful Report

Posted 2 years ago

Mr Pole since you booked online on our website you will have ticked to accept the terms and conditions which clearly advise about amending and cancelation fees. Amending has fees associated to that as you have an existing booking and we have to work with the supplier to change the dates. If you cancel since you have a contract with us, there are also fees as we have to pay non recoverable fees to the supplier.This is all explained in the terms you accepted so we are equally disappointed that you feel we have not acted as we clearly stated we would under both circumstances to which you agreed when booking.

Posted 2 years ago

“Took payment in full but never booked the flights or accommodation. Can’t email customer service and no one returns your call. Fraudulent AVOID.”

Helpful Report

Posted 2 years ago

Mr Litten kindly address your libellous comment that there is any fraudulent action on our part. It is also incorrect that you cannot email our Customer service team, their email is displayed within our website for such purpose. We would suggest that both your flight and hotel are perhaps booked via third party suppliers to us and this may result in your not being able to view content directly or you may have the wrong reference numbers to do so. However, our Customer service team can assist.

Posted 2 years ago

“customer service did a very poor job . He did not tell us about details of dining arrangements, tours , even not keep a proper account of how much we have to pay for couple and a single man”

Helpful Report

Posted 2 years ago

Mr Lodh we regret you did not have sufficient detail provided to meet your personal requirements, but this can all be addressed if you approach the customer service team or your agent.

Posted 2 years ago

“i have asked questions regarding my booking ie can i book a drinks package after my original booking had completed and my baggage states 1 peice, I ask what that meant i have not received a reply to either. the original help when booking was very good but then very poor”

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Posted 2 years ago

“Very poor customer services”

Helpful Report

Posted 2 years ago

Mr Mellin we are sorry to hear this and will investigate.

Posted 2 years ago

“Zero stars. Aftercare service is shocking, went on for over a year where they did not give my vouchers for a trip they canceled due to Covid. Staff were rude and abusive when we spoke to them with managers also not wanting to help. Would avoid booking from here in the future, there are many more reputable companies who actually care about the customers. The only reason i gave it 1 star is because Geraldine Robers in the sales department was the only member of staff who actually cared and helped us and is an asset to the company. Apart from that will never book from here again and will tell others how disgusting the service has been.”

Helpful Report

Posted 2 years ago

Manu we regret the difficulty you mention in using your credit, you were entitled to that and we apologise. We will ensure our current staff are aware of the process which arose some time ago due to initial onset of Covid and lockdown of which they may not have fully known. We are sorry if any conversation appeared rude since this would never be intended,

Posted 2 years ago

destination2.co.uk is rated 4.8 based on 4,053 reviews