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destination2.co.uk Reviews

4.8 Rating 3,609 Reviews

95 %

of reviewers recommend destination2.co.uk

Company Reviews

4.8

Based on 3,609 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

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destination2.co.uk 5 star review on 3rd January 2024

destination2.co.uk 5 star review on 2nd March 2023

destination2.co.uk 5 star review on 21st February 2023

destination2.co.uk 5 star review on 8th February 2023

destination2.co.uk 5 star review on 4th January 2023

destination2.co.uk 5 star review on 4th January 2023

destination2.co.uk 5 star review on 4th January 2023

20

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not provide reference numbers to pre-book seats on flight despite emailing the company twice. I didn’t realise that they had provided the incorrect information until I tried to pre- book my seats before leaving the UK which was 24 hours before the flight boarded, when I tried to contact Destination 2 they were closed for the weekend. Very poor customer service, I would double check all the information with the company as soon as you receive your booking information. They also did not provide the correct booking reference for the return airport transfer.”

Posted 1 year ago

Mrs Haddow we are sorry to hear this and will arrange investigation.

Posted 1 year ago

“Poor website and system, multiple added charges, restricted choice.”

Posted 1 year ago

David we are sorry you do not like the website yet still proceeded to book, the terms of use are clear about how it operates and you would have accepted these.We can see that you were assisted with alternatives and although we have no control over availability, you have agreed an option.

Posted 1 year ago

“The holiday I booked on line was not reflected in the holiday confirmation and travel documents. The holiday advertised showed all flights were business class with SWISS air, but in the confirmation/ travel documents, 2 of the 4 flights were economy with Edelweiss, a leisure/ charter airline. Edelweiss’ name was also admitted against the flight number ( I only discovered the reality, when I checked the airline flight code). I have expressed my concerns in writing and requested the holiday as advertised. I’m waiting for a response.”

Posted 1 year ago

Dear Mr Bennett, we thank you for raising this and you will receive reply to your correspondence via normal channels. We appreciate being able to address the system issue which has caused the mention of economy when it is in fact business as booked and paid for. It would appear that our booking paperwork system also needs investigation for the anomaly about the lack of name associated to the actual flight number. Edelweiss Air is a subsidiary of Swiss and operates the routing with business class standards which we are sure they will not wish to disappoint about.

Posted 1 year ago

“Very good sales to get us to book but the customer service since has been poor. A number of examples can be provided if required.”

Posted 1 year ago

Mr Shah we will ask our customer service team to make contact and take the details so we can address this if required.

Posted 1 year ago

“Very hard to contact and deal with sometimes. Destination2 got the booking details wrong on a few occasions which caused some problems when checking into the hotel. Thankfully, I sorted most of them because of my due diligence by checking with the hotel directly before flying out. However, they still got things wrong as the main guest for the booking was different to what was given to me to what the hotel had. Very frustrating. Also, I was suppose to get free transfer on my way back to the airport, which I had to book THE DAY BEFORE FLYING BACK. Eventually, I did get through to them but they couldn't book it and offered a reimbursement. The only problem was that taxis didn't give receipts and I couldn't book with any company because it was too last minute (as I got the reply back from destination2 too late). The whole process was such a hassle. I would have rated it 5 stars but they were too many issues along the way which is too bad because the initial service was great, especially during covid. Overall, I would pay 20% extra to make sure nothing goes wrong. The little extra saving is not worth it especially as you can't cancel and get a full refund (only partial).”

Posted 1 year ago

Dear Mrs San Shabara Choudhury, we are sorry to hear this and do hope that your concerns were raised formally at the time so they could be addressed. None the less, we regret this experience with us.

Posted 1 year ago

“The website is great for small bookings but booking for a large group via the sales team has been tricky and stressful. I've been sent multiple incorrect automated emails containing random and inaccurate content that has been pretty concerning when we've paid quite a big deposit. It does seem to be getting sorted but it has not been fun.”

Posted 1 year ago

Kenneth we are sorry to hear that and will address this internally, thank you for commenting. We do hope that we can restore your faith and achieve better review.

Posted 1 year ago

“Really positive experience finding and booking a holiday with Nadine. Hence I ranked 5* on Trust pilot. However, felt totally abandoned once holiday paid and review sent. Took a week to get a response when looking to book seats on plane (which is why I paid for Prem Club on Tui flight in the first place). As I booked via Destination 2, I did not have access to seating arrangements and was reliant on Nadine to sort. When she finally did get back to me (took several chase calls and e-mails), we were left with the leftovers - so no window seats for the children. Also, decided to sort other matters myself as lost confidence in Destination2 to organise. As such, my enduring memory of Destination2 is no longer positive.”

Posted 1 year ago

Dear Mr Cirillo, we do apologise if this has been the case. Sales consultants do work on a shift rota basis and are not always available. However, our Customer service team could have been contacted also to assist if you were not getting a reply due to absence. We thank you for your feedback nonetheless and are disappointed we have let you down on this aspect.

Posted 1 year ago

“I think your booking website is really good. My only reason of rating 2 star is how the company behaves during covid period. When covid lockdown started in 2020, my flights were cancelled but you still pushed me to complete the full purchase of the hotel booking even though We were all on lockdown in 2020 and no flights were operating. You then decided to keep my deposit without offering any vouchers to use in future.”

Posted 2 years ago

Thank you for your comments Mr Hassan. We are pleased you like our website. Since your booking was hotel only it was subject to different conditions which do not entitle refund. You ultimately did not pay your balance and chose a different path to pursue a cash refund which superseded any offer.

Posted 2 years ago

“We had a very stressful five days because your Tracy Jagger who we booked with did not actually book the flights! We kept trying the Etihad web site to choose seats but booking code was invalid. Etihad said the flight was not ‘ticketed’ and seats were being booked up by other customers. However Your Matt resolved the problem and chose seats for us next to each other. That was after contacting your customer services, another of your sales reps, repeated tries on the web site and repeated calls to Etihad Airways. We hope that your Tracy Jagger has booked the hotel and car transfer If she did not book the flights we do wonder.”

Posted 2 years ago

Mr Robinson we are sorry to learn of your experience and will arrange internal investigations with the relevant department. We apologise for the inconvenience and upset caused.

Posted 2 years ago

“Good hotel+flight deals but little support when things go wrong. I expected full travel information but this wasn’t the case.”

Posted 2 years ago

We are sorry that you feel this way Mrs Manik. Booking paperwork was provided by email 2 months before travel and if anything was missing or unclear we would have been happy to address it had you contacted us. Since you made your booking online on our website without the assistance of a consultant, it is expected that customers have researched and made themselves fully aware of the information they feel is necessary to their requirements.

Posted 2 years ago

“sent e mails no repley”

Posted 2 years ago

Mr Halvorsen this is inaccurate. We had your email yesterday and our auto reply advises up to 5 days for response. We did however respond earlier this morning. Kindly check your account and the junk / spam in case the email is there. If you are happy that we have done so and managed your expectation about hearing from us, we would appreciate revision of this review. Thank you

Posted 2 years ago

“I contacted customer service explaining that I had paid a deposit for a hotel package and found it £300 cheaper with BA. I asked for a price match , or if I can cancel with no penalty .Customer service told me to ring agents,Didn't feel I was fairly advised or helped ,so disappointment already .I did the booking on line and all information lacks clarity. Can I get a upgrade or price match or refunded difference. Thanks”

Posted 2 years ago

We are sorry to hear this Janice and will ask that the relevant department review their responses to you via the normal channels. We do on our website give detail of those we pricematch, however you appear to not have a full holiday package with us and are asking for a pricematch on differing arrangements according to the information you provide here.

Posted 2 years ago

“Not great. This is the following email I sent to your team being told a week after I booked online there was a pricing issue and the booking has been canceled. No empathy what so ever to my situation. How disappointing! As a returning customer this is heartbreaking! believe it or not! I have just told my wife this morning for her birthday about this trip I had booked as a birthday gift! If you had notified my the next day or even 2 days later! The fact it’s taken 4 days and on the day I presented this as a gift! and I even received a booking confirmation the following day so I was reassured.l by receiving this. I have purchased a holiday package from yourselves previously and I promote your site to friends and family all the time this will most certainly not be happening again! The fact that you have just said sorry and not even offered anything to soften the blow makes it even worse. Will be heading over to trust pilot and various other social media to leave my thoughts. Regards Mr Pauhal”

Posted 2 years ago

Mr Pauhal we are very sorry that your booking experienced such issue. As our website states, it can take 72 hours for hotels/suppliers to confirm and whereas there was availability, there was also an error on their part about the price which was not notified to us immediately. In accordance with our obligation and to assist you, we can offer another property or refund and we see you have chosen refund. We can appreciate how disappointing this is but as with all confirmed bookings there may be circumstances beyond our control that means the original arrangements cannot be fulfilled at any point and our terms describe how we handle this when the supplier, with whom you have the contract, informs us. You agreed to these terms when making your booking and we regret any overlooking of clauses that now have to be applied.

Posted 2 years ago

“Very disappointed as we were forced to take a voucher in January 2021 when our trip to the Maldives/wedding was postponed due to Covid and it was not explained that there would be restrictions on the voucher regarding provider and airline. We have now rebooked for next year and it has cost an extra £1000 above the price it would've been if we were paying cash as opposed to using a voucher.”

Posted 2 years ago

Karl we are sorry if the airline policy was not fully explained about them only offering credit for you to rebook but it has enabled you to have a replacement holiday rather than lose that monetary element of your original booking. It is regrettably an additional repercussion of the pandemic that holiday prices worldwide are much higher due to supply and demand over which we have no control.

Posted 2 years ago

“Very poor customer service / after sale communication . Will never buy from this company again….”

Posted 2 years ago

Tomas we are sorry you feel like this, we sympathise that you have encountered a problem with your booking but it is beyond our control. We will however try to achieve the outcome you wish and are working on it for you.

Posted 2 years ago

“Booked a holiday, order confirmation contained the following two issues: 1) wrong type of room (booked and paid for a more expensive room). 2) incorrect price (which has been taken from my credit card!). Context: An agent called me regarding changing flight carrier, which worked out cheaper. I accepted this however the reduction was not reflected on the order confirmation nor has a refund been processed on my credit card. Called and emailed to raise this, am yet to receive a reply (aside from a generic acknowledgement).”

Posted 2 years ago

Daniel we are sorry for any initial errors on the booking. As advised we are looking into this and will get back to you. We would appreciate understanding that this is in hand although maybe not to the timescales you expect , however we do need opportunity to address it.

Posted 2 years ago

“We waited 2 weeks for a response to extend our holiday by a further week and despite receiving an acknowledgement never received an answer”

Posted 2 years ago

Mrs Docksey we are sorry for the lack of formal reply in writing, it would seem that your conversation with a sales consultant rendered this as no longer required but we apologise if this was a misunderstanding on our part.

Posted 2 years ago

“Once review was booked, no proper instructions as to what to do next. Also very difficult to contact someone for assistance.”

Posted 2 years ago

Richard if you have used the customer service email account, you will have received an auto reply to manage your expectation about timescales for responding. Kindly allow them opportunity to address your enquiry and give you the full details you need. This is the correct process for such enquiry once you have made your booking online. Thank you

Posted 2 years ago

“Spoke to Kirsty on 19 Sept who took all my details and was looking in to hotel, we got cut off so I called back, messaged was passed on, I did this 3x and promised she would call back before she finished…….. no call. Called back on first opportunity on Monday morning and spoke to another lady who looked into it and advised the price which had increased £300, I had a screenshot of the price from the day before but was basically told tough! Due to not getting a call back from Kirsty, very disgruntled customer.”

Posted 2 years ago

Hello Dionne, we are sorry about the lack of return call, the sales department is experiencing high call volumes and it can be difficult to place a call within a particular timeframe. However, the screen shot of the website price is not indication that the reservation could have been confirmed at that lower price since the website is not a live booking system, it is only a request to book subject to availability at the price shown. We can see that you have now proceeded to book online so should be aware of this as the website explains terms of use and booking conditions for both online and telephone orders. We trust that this clarifies a bit better for you.

Posted 2 years ago

“Agent who booked was good. However one name was incorrect on booking details, asked for it to be amended but no reply. Also requested info from reservations team, no response.”

Posted 2 years ago

Thank you for your review. We have accessed the booking and note that our after-sales team have been in contact with you and are addressing the issue. We apologise for any inconvenience but can assure you that the matter is currently being addressed with our suppliers.

Posted 2 years ago

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destination2.co.uk is rated 4.8 based on 3,609 reviews