destination2.co.uk Reviews

Name: destination2.co.uk
Address: Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Chester
Rating: 4.79

4.8 Rating 4,053 Reviews

96 %

of reviewers recommend destination2.co.uk

Company Reviews

Metrics

Info

4.8

Based on 4,053 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

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destination2.co.uk 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

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“We have used this company for the second time now and I cannot fault them at all. Their service is impeccable. They handle everything for you, and will always have super competitive prices. This trip we have a larger group and Danielle one of the agents made the package booking for us so simple. She explained everything so well and recapped multiple times with to ensure we got it all right. She was absolutely brilliant and I would not hesitate to book again because of her. I would highly recommend this company to everyone. Fantastic service”

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Posted 2 years ago

“This is the 2nd and last time we will use this utterly diabolical travel operator. Had no issues first time as mostly everything went well but if you have any problems arising don't expect them to be of any help. Our plane had to cancel the flight due to engine failure and Destination 2 couldn't have been less helpful if they'd tried. Our flight was rescheduled 2 days later and we were on the phone to them repeatedly trying to get an update as to whether our transfer from Malé airport to an island resort had been sorted due to us arriving 2 days late. They were utterly dreadful, kept passing us around, passing the buck and promising to call back but never actually did a thing adding to an already stressful situation. In the end I had to contact the resort myself to rearrange the transfer which totally defeats the purpose of going through a travel operator. On returning they didn't want to know about the 2 days we'd lost saying we had to sort that ourselves with the insurance company. Again, defeating the purpose of a T.O. if you have no protection or comeback. We've requested information from them to help with the claim. A simple breakdown of costs so we can claim back the lost accommodation costs. They can't even manage that. Definitely wouldn't recommend and won't be using ever again. Dreadful company.”

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Posted 1 week ago

“Competitive original price, but no support when the price on the direct site drops further. Customer services were extremely unhelpful. No flexibility once booked, I'd encourage you to use Expedia or Hotels.com where you can cancel for free & rebook. I wouldn't book with Destination2 again”

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Posted 2 weeks ago

“After years of booking multiple holidays with destination2 and recommending to our friends I will never book again! Our holiday is ruined! After care & customer service is just awful. They sold us a room for our family of 4, that only accommodates 2/3 maximum capacity. I questioned this for weeks , to be told 9 days before travelling that they had written confirmation from hotel that the room does accommodate us- I asked for this evidence and was told NO. I contacted the hotel directly and this is NOT true! I contacted directors of destination2 directly to inform them of this and was ignored! Very Poor. They beat other website prices but I’d rather pay more going forward.”

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Posted 3 weeks ago

“Destination 2 are taking no responsibility for cancelling my direct flight and offering me a transit flight adding hours to my journey on the basis of no refund or upgrade. It is sickening how they showed the policy and you are left with no option. They were the third party in the middle and flight was booked thru destination 2 .”

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Posted 3 weeks ago

“I am sure when every goes right Destination2 is a good company but when things go wrong and you are due a refund they are pathetic. You contact Customer Service and are instructed to send in an email, which they are supposed to respond to in 5 days. I have been writing since February and have yet to receive a reply and certainly no sign of a refund. I personally wouldn't trust this company.”

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Posted 3 weeks ago

“Changed flight and airline from a direct flight from Manchester to Barbados to a flight via Heathrow. We lost the seats we had booked & couldn’t rebook seats. We were Business class so would chance seats not being together so cancelled. They said this was not a significant change so wouldn’t refund our deposit. Plus the girl on the phone had an attitude problem. Their loss we travel business class long haul 4/5 times a year but it won’t be with this company”

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Posted 3 weeks ago

“Excellent service, thank you Sohit for all your help and assistance, it was very much appreciated”

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Posted 2 months ago

“Thank you Sohil for all your assistance with booking our incredible holiday. We are returning customers to the Habtoor Grand. We had our silver wedding their in 29 August 2022 with my mum x were we renewed our wedding vows”

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Posted 2 months ago

“Very helpful”

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Posted 3 months ago

“Who we spoke to was so helpful and looked at all at what we wanted and the standard of hotel”

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Posted 3 months ago

“Sohit Was really helpful would definitely use destination 2 again”

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Posted 3 months ago

“On the back of a friends recommendation we contacted Dest2 and dealt with Sohit for booking our trip to Dubai and found the whole experience excellent . We would recommend this company and will be contacting them for our future trips.”

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Posted 3 months ago

“Really easy was very knowledgeable about which cabin to pick. And with it being an accessible cabin had to call me back to confirm that one was available which he did and by which time had costed everything.”

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Posted 3 months ago

“Shoit really went out of his way to book our Holiday to Dubai. Went through different options and he is very courtesy polite and very friendly and also has excellent knowledge of Dubai.”

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Posted 3 months ago

“Unbearable customer service from Matthew Mitchell. Super star agent. Will be using again”

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Posted 3 months ago

“We have used Destination2 for our last few holidays and we have found the service and value for money excellent”

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Posted 3 months ago

“The advisor was very helpful and able to answer all our queries.”

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Posted 3 months ago

“Thank you for all you support with the booking!”

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Posted 3 months ago

“excellent service”

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Posted 3 months ago

“Many thanks again Matthew for creating another wonderful cruise for 2025 for us. Someone who has a great knowledge of the cruise travel industry and a great memory of his clients wishes. 😀 Also a great asset for destination2.co.uk 💫💫👏”

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Posted 3 months ago

destination2.co.uk is rated 4.8 based on 4,053 reviews