I booked a holiday to the Maldives with this company Kirsty who I booked with was very good at getting me my holiday but that was were it ended,my holiday was cancelled due to covid in march but was told I could not have a refund as Qatar was still flying out so I phoned Qatar to be told that is not true they were refunding flight money so I phoned back to Chris who took my call as Kirsty was not in work ,he said he would check the information I had given him ,he came back with yes I can get a refund,so from the phone call was told this would be the end of April,I have sent a few emails to ask if they could let me know the progress of my refund to be told I would receive a credit note ,before the email I knew nothing about a credit note so asked why a credit note got no explanation,so today I got through to a gent on the phone I believe his name is Joe and explained my booking situation ,no credit note and that my holiday was to start on the 2nd of May ,he said I’ve sent a email to the 2 managers that are on shift today for them to email me the credit note and that I would be able to get my money back the end of June so know I’m very disappointed and upset after believing I would have had my money back by now after asking why so long was told they needed to get the money back. I came of the phone and phoned Qatar again to be told that they have refunded my money so I phoned back to get through to Kirsty who I originally booked with ,well I would like to say her customer service was very different to when I booked my holiday,I was not happy I admit and I did tell her ,she then told me I would note get a credit note until the end of May and would then have to wait until the end of July for my refund which is not acceptable,I kept asking the same questions why is it taking so long for you to give me my money back,all I got from her was we are going round in circles I’m not going to argue with you we are all in the same boat and that she was waiting for her money to, I asked why I was going to take roughly 18 weeks to get my refund,this company as over £3600 of mine why are they doing this to people.This was supposed to be a relaxing luxury holiday for me and my husband we have had a bad few years due to me having breast cancer and major surgery and these people knew that and really dont care Thanks Destination2 .I would never ever entertain this company again