I booked an all-inclusive holiday in Dubai for next February half-term for my family and I online. I made the booking on the 30th September. The cost was £4007.79. To my family, this was an awful lot of money. However, my mother passed away earlier this year at 69. She left me some money and due to her untimely death I thought, life’s too short. Unfortunately after doing some additional research on the hotel we had chosen, it transpired that the all-inclusive rate wasn't actually that great. There were lots of restrictions on when you could eat and only three of the thirteen restaurants were available. On top of that, these three restaurants had a restricted menu. The alcohol options were beer or wine. My wife likes Jack Daniels & Coke and the all-inclusive rate does not cover spirits at any time. I researched and found that half-board would be better for us, in a slightly larger club family room. This would enable us to go to the club lounge where spirits were included. As stated on the Destination 2 website, the main phone number is for new reservations only. Therefore, I called the customer service phone number which was in the confirmation email. This has a voicemail that states that due to Covid, the number is out of service and that all changes must be submitted by email only. When checking the website FAQ’s, they confirmed this and added that all emails will be responded to in 72 hours. I emailed customer service on the 4th October asking for the change to be made. This would bring the cost down to £3361.11. I checked this figure on the Destination 2 website just before I sent the email. The 72 hours had elapsed I had heard nothing, not even an automated response. I thought I had better try to speak to someone, even though the only number that takes calls is for ew reservations only. I called the new reservations number and after being on hold for twenty minutes I spoke to John. He said that they were receiving a lot of emails at the moment and that that was probably why I hadn’t heard anything. To my surprise, he then offered to make the amendments for me. This is when things went wrong. John told me that the prices in Dubai had gone up a lot recently and that to change to half-board would now cost us an additional £651.86. I explained that I sent the change request fours days ago but he wasn’t interested. This means that in the space of four days, the cost of the half-board club family room had increased by £1298.54. I do not hold John or Destination 2 responsible for our hotel massively increasing their prices. They can do as they wish. However, I do hold Destination 2 responsible for the delay in answering my change request. I think that they should acknowledge that this situation is their fault entirely. I followed their rules and emailed the change request, just like they asked me to. I received no automated reply and no response within 72 hours as promised on their website. If I had known that I could simply call the new reservations line and ask for the change to be made, I could have saved myself £1298.54. However, as I stated earlier, they specifically tell you not to do this. As I cannot afford the additional £651.86, my family and I are now left with a holiday that doesn’t really suit our requirements. My advice for anyone booking with Destination 2 is get it right first time. If you have to make changes, you will be in big trouble.