destination2.co.uk Reviews

Name: destination2.co.uk
Address: Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Chester
Rating: 4.79

4.8 Rating 4,053 Reviews

96 %

of reviewers recommend destination2.co.uk

Company Reviews

Metrics

Info

4.8

Based on 4,053 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

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destination2.co.uk 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Advertising holidays in Thailand, taking £5600 of hard earned money for a 10 day family holiday, 11 days prior to the date of departure and misleadingly suggesting that the covid regulations are very straight forward, one agent was impatient and very unhelpful when contacted regarding any covid related questions, and even said we also need visas or face a fine( after we’d paid for the holiday of course), whilst another said we won’t have enough time to get the sand box Thai pass.( again after we had paid) oh and because the holiday is now in 5 days we are not entitled to a refund. Beware, once they have your money they offer no advice or guidance in the locations they are offering for holiday destinations”

Helpful Report

Posted 4 years ago

Paul we can see that you originated your booking online on our website and the full terms and conditions including recommending the various government and airline websites for entry were available to read before you ticked to accept them. We would otherwise expect that customers have researched the destination themselves before committing to booking in this way. Thereafter, our consultants answered the questions raised by referring again to the information on those sites. We are not responsible for that information and can only pass it on but it is still your responsibility to check and ensure you can comply before committing to booking and before travelling.

Posted 4 years ago

“Immediately after booking a January 2023 holiday I received threatening emails demanding the balance of the holiday be paid in full or all monies already paid could be forfeited. The first time I called to query this was over the weekend and customer services are closed. When I tried on the Monday morning - following the automated prompt for the payment option - the recorded message instructed me to go online for all payment matters and cut me off. Eventually after choosing another option I was able to speak with an adviser. She informed me that emails are automated and stop once flights are confirmed. Sadly she seemed to miss the point that threatening emails are distressing and unprofessional!”

Helpful Report

Posted 4 years ago

Mrs Brisley we are sorry for the distress caused and will look into why this happened to avoid repercussion. Thank you for your feedback about it. Some of our processes are automated so we have not had control but we do need to understand what caused the generation of such communication.

Posted 4 years ago

“Two months down the line and still disappointed with the level of support given following our inability to travel because of a PCR positive test and Dubai not accepting a covid recovery pass. No cancellation rules were printed on our booking, destination 2 still sitting with over £1000 of our money......Poor”

Helpful Report

Posted 4 years ago

Graham this review is also disappointing to us as our consultant has tried to help you with rebooking rather than ignore and leave you to make an insurance claim. However, as you should know because you booked online and accepted the terms and conditions, your contract is with the hotel and it is up to them if they agree a change of dates and rates that apply. They hold your money for the reservation you could not travel to and we can only assist in such situations. These terms also describe the rules for cancelation or amendment and we are sorry you overlooked these when ticking that you accepted them.

Posted 4 years ago

“Very disappointed with constant - excessive - price increases for our honeymoon due to changes out of our control. Lack of interest in helping with changes until I contacted the hotel directly and they contacted Destination2. After paying almost £4000 more than the original booking I was advised if we wanted to change the dates slightly there would be an additional £2000 charge so it would be cheaper to lose the deposit on the original booking and make a new booking, Poor communication when new booking was made, email received to advise the new booking couldn't be made, eventually spoke to someone about this after several calls and they advised they would speak to the hotel and get back to me. No further communication until 4 days later when another deposit was taken from my account - no communication or confirmation for a further 3 days until I phoned and complained about this. The whole experience has really taken the shine off what should have been a really special honeymoon.”

Helpful Report

Posted 4 years ago

Suzanne we are sorry but when amending a booking, the rates we are obliged to use are not those for entirely new business since these are ofter preferential for promotion to encourage a new customer and we are not permitted. However, when you did book online, and we had also amended the existing booking, this caused a duplication conflict which needed resolving. We are sorry that your expectation was not managed about timescales to address this but are pleased that new dates could be provided in exception to accommodate your budget.

Posted 4 years ago

“Paid a deposit on 15 March, received an order confirmation stating “on request” and that someone would be in touch within 72 hours to confirm. It’s now 22 March and no confirmation or contact.”

Helpful Report

Posted 4 years ago

Mark the booking is confirmed and our advice states that you will be contacted by a consultant, either by email or by telephone. We actually emailed on 16th but perhaps this has filtered to your junk/spam mail and deleted. We have just resent this so please do check all account areas. We regret that this misunderstanding has caused a poor review.

Posted 4 years ago

“Good deals and very cheap. BUT that’s the price you pay as it’s completely inflexible or refundable if something happens. Customer service couldn’t care less.”

Helpful Report

Posted 4 years ago

Dear Mr Seekings, you made your hotel only booking online and are subject to the terms and conditions of the supplier which you agreed to when doing so. We are sorry if you did not appreciate this. Unfortunately, it is not a case of our not caring, but we act as your booking agent only in such situations and have to also abide by the terms and the contract you entered into.

Posted 4 years ago

“Horrible experience so far. Made a package booking for a holiday in june. When querying the baggage details, im being told that baggae is chargable with this oaticular airline. I have checked the air lines website and the baggage allowance is free with this international flight. Even worse im told it may be a it/ or air line issue. I was told i would be given a call on monday. It is now wednesday. Had to chase up myself. No reply. Im glad this review came along because customer service are poor and packages advertised incorrectly. Horrible experience so far and toldthe person who refer me to destination2 never to advertised this company again.”

Helpful Report

Posted 4 years ago

Mr Sheju Rahal we are sorry for the inconvenience caused and apologise that this issue was experienced. The allowance has since been rectified and we thank you for bringing this to our attention.

Posted 4 years ago

“Customer service hopeless and still don’t have the correct information to get on the airlines website in order to book particular seats. Spoke to several people and no help at all. When you paid 8k for a holiday you’d expect better!”

Helpful Report

Posted 4 years ago

Mr Pegg your email will be addressed in relation to this but we should draw your attention to the auto-reply that you will have received when contacting the customer service team. This does advise that there is a 7 working day timescale for response and we appreciate your understanding that they will investigate your query and reply in due course. Unfortunately, not all staff deal with the administration and therefore may have genuinely been unable to assist which we regret is perceived as not willing to help you.

Posted 4 years ago

“Desination2 will take your money and book you on the cheapest flights they can to maximize their profit margin. Once they have your money their customer service never responds to your queries. My advice is that you are better off going to your local travel agent.”

Helpful Report

Posted 4 years ago

Dear Mr Forrest, you appear to have experienced a flight change which can happen and your consultant will contact you about this. It is however denied that we operate in the way you describe. Emails to our customer service team have an auto-reply about timescales for response in order to manage your expectation and they appear to be within that still. If you have emailed your consultant, please be aware that they also may not be on shift to respond as quickly as you expect but you will be contacted.

Posted 4 years ago

“On booking the website displayed a misleading advertisement that and booking for bed and breakfast would be upgraded to half board for free, no dates are specified so it's impossible to see if you will get the free upgrade, but the way it is advertised leads you to assume that it has been applied. Following the completion of the booking I tried 3 times to verify whether the upgrade was applied, using email, and live chat twice. All times I was told someone would get back to me, no one ever did. In the end had to phone through to ask, only to be curtly told that the upgrade is only for certain dates, which still were unspecified, and the upgrade would not be applied. Shocking false advertising and terrible customer services, will not use this company again.”

Helpful Report

Posted 4 years ago

Thank you for highlighting this Mr Needham, it is under investigation and for review of your booking. You will be contacted via normal channels and we appreciate your patience.

Posted 4 years ago

“Discusted with the service i booked a holiday and within 5 minutes it had reduced by £700 Upon emailing customer service i was told tough basically and i would have to cancel and lose my deposit of £198 ... worth it as i can re book and still save £500 but wont with this company they are so rubbish at customer service ... i think they are just doing it to keep deposits Hey ho ....Live and Learn ... dont touch this company”

Helpful Report

Posted 4 years ago

Dear Ms Morley we do appreciate how frustrating a price reduction can be. Unfortunately, since the website content is provided by multiple suppliers and hotels who may choose to offer promotional prices in order to generate new business, we have no control over when these may appear. The supplier for the arrangements may be different for your original booking and any rebook since several suppliers can offer the same. As you know, the basis for booking here is a request to purchase arrangements if they are available at the price shown, and due to supply and demand, this may not fulfil. But once you have committed and a booking is confirmed, there are associated cancellation fees charged by these suppliers. We do however wish you well in obtaining the best deal to suit you.

Posted 4 years ago

“Went to book a trip to Dubai and it timed out with an error code. Tried again and it went through. When I checked my bank both trips had gone through and the money taken twice. Now I’m told if a cancel one of the bookings I lose all the money for that trip. With all todays cancellation policies. Is this really the case. !!”

Helpful Report

Posted 4 years ago

Mr Bibby will arrange that this is looked into for you, however there are immediate order emails sent once a booking is made and these were sent to you for the original and the second one. Unfortunately these bookings may have been with different suppliers who charge for cancelation, but we will investigate.

Posted 4 years ago

“Within 48hrs of booking my January 2023 holiday I received a completely inappropriate very threatening email demanding full payment of the balance.”

Helpful Report

Posted 4 years ago

Mr Marsh we are very sorry that you received this automated email about the balance. Your booking was still being administered by the consultant and the automation identified some data that was not yet updated. We will arrange contact and the correct booking paperwork for you.

Posted 4 years ago

“Overall poor service, off hand (John) unhelpful did not check if insurance was required, forgot to book luggage ! Did not advise/ inform of Covid requirements, did not summarise holiday booking.”

Helpful Report

Posted 4 years ago

Mr Sexton we are sorry that our service did not meet your expectations on this occasion and thank you for your feedback which will be addressed.

Posted 4 years ago

“Personally, wouldn’t recommend. Yes packages are cheaper but the male customer advisors are very very hostile, arrogant, rude and not bothered at all. They grunt when they speak to you and give one word answers. Simply do not care and do not give the same level of customer care like at travel bag and every other agency. Since I booked. I asked the advisor I booked with - sean batterall for travel requirements- he sent me a link and said do it yourself. I asked travel bag (who I’m not even Booked with ) and she kindly gave me the CORRECT links and summarised all the information for me - which he should have done. I have since asked him another question and he has dissappeared. Won’t be using the company again.”

Helpful Report

Posted 4 years ago

Miss Laher we are sorry that this is your perception of our consultants, we are sure it was not intentional and, having regard to not always being on shift to respond straight away, we understand your enquiries were dealt with accordingly. We do recommend that customers check the travel requirements themselves since these can vary -depending upon personal circumstances -and do change which we have no control over. With respect, we would suggest such are checked right up to and including departure for the latest since what is current now, may not be then.

Posted 4 years ago

“Awful, service. Staff need more training as different staff say different information”

Helpful Report

Posted 4 years ago

We are disappointed that this review does not convey the facts. The information is different as our terms and conditions state because we handle both telephone bookings and those made online. Yours was an online booking where you take ownership of accepting the booking terms and conditions so will be well aware of the relevant information applicable if you proceed. We regret that you direct this to awful service since you have simply been advised of this politely.

Posted 4 years ago

“Most sites ( like Booking.com and Hotels.com) allow free cancellations/changes for some time after booking. Destination2 does not. Suggest you are absolutely sure of your dates before booking. I will not use again.”

Helpful Report

Posted 4 years ago

Dear Mr Rink, we are disappointed with your review. Some of the properties we offer do have free cancellation and we are sorry if this was overlooked or not pertaining to the one you chose. Your booking can be amended but you will be subject to the supplier costs for the new arrangements and this is not unreasonable where the cost is greater. Additionally, our booking terms and conditions which you accepted when booking online mention processes for both amendment and cancellation so you should have been aware before proceeding. However, we will of course assist you in whatever changes you wish.

Posted 4 years ago

“I asked Destination2 after 24hrs to make a minor change to the room I have booked and sadly they have NOT acknowledged that and I do not know why ! I therefore cannot rate the well when they do not acknowledge a customer.”

Helpful Report

Posted 4 years ago

We are disappointed by your review Mr Fitzpatrick. It would seem that you emailed to an account which has auto reply stating - 'Please note this mailbox is not manned for customer queries/responses'. The auto reply directs you to the correct address for your query but it is not yet received. Please kindly check your junk/spam for the auto reply. Thereafter we would advise that our customer service response timescale is up to 5 days and we appreciate your understanding that 24 hours is not feasible. Once you have verified our information here we do hope you will reconsider the review rating.

Posted 4 years ago

“Not happy with services”

Helpful Report

Posted 4 years ago

Hi Mohammed, We are unsure from the notes in your booking why you are unhappy with the service provided to this point, we can see that our agents have responded promptly, efficiently and actioned your booking as per your requests. We have asked that you revise your review so that we can understand your disappointment.

Posted 4 years ago

“Terrible. I am still awaiting for the confirmation of my deposit.”

Helpful Report

Posted 4 years ago

Georgina the paperwork was emailed to the address you provided when booking, it was sent first on Tue 23/11/2021 15:16 and again Mon 29/11/2021 14:45 after additional funds were allocated. Kindly check your junk or spam mail for this. This confirmed your deposit and arrangements. If you cannot locate the emails, please contact our customer service again and they can attach the confirmation when replying to you. Once you have checked and can locate the paperwork we hope you will revise your review. Thank you

Posted 4 years ago

destination2.co.uk is rated 4.8 based on 4,053 reviews